Guidance
E-Procurement
for Vendor
FAQ
FAQ
1. Apa itu Indosat Ooredoo E-Procurement ?
Indosat Ooredoo E-Procurement adalah transaksi elektronik online yang digunakan oleh Indosat Ooredoo untuk aktifitas pengadaan di Indosat Ooredoo yang melibatkan requester, buyer, approver dan supplier.
2. Bagaimana cara mengakses portal Indosat Ooredoo E-Procurement ?
Anda dapat mengakses alamat http://www.indosatooredoo.com dan pilih Partners di menu pojok bawah kanan atau langsung ke portal https://eproc.indosatooredoo.com.
3. Bagaimana saya dapat menjadi suplier bagi Indosat Ooredoo ?
Anda dapat mendaftar sebagai supplier Indosat Ooredoo dengan cara klik Vendor Registration setelah melakukan Point 2 diatas.
FAQ mengenai Indosat Ooredoo E – Procurement (Bahasa
FAQ
4. Bagaimana saya dapat login ke portal?
Team Pendaftaran Vendor kami akan menginformasikan User ID dan Password Anda setelah proses registrasi selesai.
5. Bagaimana saya dapat mengupdate profile saya?
Silahkan login dan update profile Anda dari menu yang tersedia didalam portal.
6. Apabila saya memiliki pertanyaan lain, kemana saya harus menghubungi ?
Silahkan hubungi [email protected]
FAQ
7. Bagaimana minimum spesifikasi sistem yang dibutuhkan untuk mengakses portal? Software (Standard Indosat):
Operating System : Windows XP – Windows 7 Mac OS Web Browser : MS Internet Explorer 7 s.d 8 Safari Others :
MS Office 2007 atau versi lebih tinggi
Adobe Acrobat Reader 10 atau lebih tinggi Java Applet 1.7 atau lebih tinggi (User Internal)
Hardware (Standard Indosat): Processor: Core I5 Processor Speed : 2,5 Ghz Memory : 4 GB Connection : Terhubung ke Internet
FAQ
8. Bagaimana prosedur dan peraturan untuk password ?
Password minimal 8 karakter, kompleks password dengan minimal 3 kombinasi (huruf besar, huruf kecil, angka atau karakter khusus). Password akan habis masa berlakunya setiap 60 hari.
9. Bagaimana saya dapat merubah password ?
Untuk user internal, Anda dapat menekan tombol : CTRL+ALT+DEL. Untuk Supplier, pilihlah menu Change Password setelah Anda login ke Portal.
10. Jika saya mempunyai masalah ketika mengakses portal, bagaimana saya dapat menghubungi Administrator?
Silakan menghubungi Enterprise Helpdesk di nomor telepon (021) 3044 2000 atau extension 2000 atau email: [email protected].
FAQ
11. Jika dalam beberapa hari terakhir saya tidak login ke portal, bagaimana saya dapat mengetahui bila ada pekerjaan yang harus saya selesaikan ?
Sistem akan memberikan notifikasi melalui email (device mobile). Pastikan alamat email Anda benar dan quota untuk email tidak melebihi yang ditentukan.
12. Apakah saya dapat melampirkan dokumen ke dalam sistem ?
Ya. Anda dapat juga membaca dan menyimpan dokumen dengan semua tipe file. File dengan tipe PDF lebih direkomendasikan dengan size maksimum 1 MB (per file).
FAQ
1. What is Indosat Ooredoo E-Procurement?
Indosat Ooredoo E-Procurement is online electronic transaction which is used by Indosat Ooredoo for their procurement activities involving requester, buyer, approver and supplier.
2. What is the address of the portal ?
Please visit http://www.indosatooredoo.com and find Partners at below right side or directly visit to https://eproc.indosatooredoo.com
3. How can I register as a supplier to Indosat Ooredoo ?
You can do that by clicking Vendor Registration at front page of the portal in step 2.
Frequently asked questions about Indosat Ooredoo EProcurement
FAQ
4. How do I login to the portal ?
Please use your account which is given by IT Administrator after registration process finish.
5. How do I change my profile?
Please find the menu in the portal to update or change your profile.
6. If I have another question, where I contact to?
Please contact [email protected]
FAQ
7. What are the minimum requirements to access the portal ? Software (Standard Indosat): Operating System : Windows XP – Windows 7 Mac OS Web Browser : MS Internet Explorer 7 s.d 8 Safari Others : MS Office 2007 or higher
Adobe Acrobat Reader 10 or higher Java Applet 1.7 or higher (User Internal)
Hardware (Standard Indosat): Processor:
Core I5 Processor Speed : 2,5 Ghz Memory : 4 GB
Connection :
Connected to the Internet
FAQ
8. What is the Indosat’s procedure and policy for password ?
Minimum 8 characters, complex password with minimum 3 combinations (capital, lower case, number, special character). Password will expire every 60 days.
9. How can I change the password ?
For internal user, you can press: CTRL+ALT+DEL. For supplier, choose Change Password menu after login to portal
10. If I have problem to access the portal, how do I contact the Administrator ?
Please contact Enterprise Helpdesk at (021) 3044 2000 or extention 2000 or email: [email protected]
FAQ
11. If I have not logged on to the portal in last few days, how do I know if there are any activities to be done by me?
System will notify you through email or (device mobile). Please ensure your email account is valid and mail quota is not exceeded.
12. Can I attach some documents into the system ?
Yes, you can. You can also read and save documents in all document types. PDF file is recommended with maximum size of 5 MB (all files).
Guidance Interaction
For VendorWhat’s New for Indosat Ooredoo Ooredoo’s
Supplier?
We are introducing new features to ease vendors’ work and improve
collaboration with Indosat Ooredoo :
Supplier Self
Registration
PO Self
Confirmation
Technical
Bidding
System Requirement
Operating system (OS)
1.
Minimum Windows XP
2.
Maximum Windows 7
(lower than Wnidows xp or higher than Windows 7 may cause program to run inappropriately)
3.
Apple Mac
Browser
Strongly advised to use only Internet Explorer (IE) or SAFARI (for mac user)
•
Windows XP IE version 7
•
Windows 7 IE version 8
(lower than IE v7 or higher than IE 8 may cause program to run inappropriately)
Guidance for Supplier
• Supplier shall only request password reset via a valid
register email stating the Vendor ID.
• When a valid register email is not provided, Supplier shall
contact
[email protected]
to
assist the reset password request.
• Upon changes of company profile via portal, supplier shall
inform
[email protected]
,
only
when approved by Indosat, the data will be changed.
• Upon changes regarding Finance information, supplier
shall also inform DH POM, and after approved, the supplier
data will be changed.
Supplier Self
Registration
Current vs New Supplier Registration Process
Curre
nt Process
New Process
Faster process Reduce paperworkRegistration portal
The URL to directly register : https://eproc.indosatooredoo.com
The URL for vendor registration is available in the registration portal.
Steps to Self Register for New Vendors (1/6)
Step 1
Vendor clicking on the URL of Indosat Ooredoo Vendor self-registration.
NOTE: Company Name format need to follow Indosat’s policy. Indosat Ooredoo standard format is the name of company followed with the company’s form in the end. For example: PT Kesejahteraan Abadi, need to be filled
Steps to Self Register for New Vendors (2/5)
Step 2
1
3
2
The form consist of 4 parts: 1. Before Bank Details 2. Bank Details
3. After Bank Details including attachment 4. Data Privacy Statement Please fill-in in the following order 1 – 3 – 2 – 4 Then click Form continu ed in the n ex t sli de
After reaching this point, go to Point 3
Steps to Self Register for New Vendors (3/5)
Step 3 Co ntinue d f orm fr om p revious sli de Registration confirmation will pop up after all fieldsare completed.
3
After reaching this point, go back to Point 2 (Bank Details)
4
Steps to Self Register for New Vendors (4/5)
Step 4
Check email, and then click the link
Steps to Self Register for New Vendors (5/5)
Step 5
The link will bring the vendor to this questionnaire.
By ticking this box, vendors state their acceptance and then need to click button ‘Send questionnaire’
Steps to Change Supplier’s Data (1/2)
Step 1
Go to ‘Manage
Company Data’ tab to modify your data
• Once the registration is complete, new suppliers are able to anytime change their data directly from the website.
• For companies who are already listed as Indosat’s suppliers and have ID can directly follow these steps without registering again.
Steps to Change Supplier’s Data (2/2)
Step 2 Fill up and change all respective field that require to be
updated, all supporting files should be uploaded (Indonesian Vendor : 6 documents, Foreign Vendor : 4 documents)
After click Submit, inform via email to
[email protected] and ask for approval of data
New Feature for PO Confirmation
This new feature will help vendors to view and provide acceptance
for their Purchase Orders (PO)
Current Practice
Vendors need to give wet signature on the Purchase Order
New Feature
Vendors only need to give confirmation through system
Steps to confirm PO (1/6)
Step 1
Vendor can logon and see the PO in the portal (in addition
they would also have the PO
sent to them via email):
Click the menu, you will see the list of PO that has been sent to you.
Steps to confirm PO (2/6)
Step 2 The internal number from system.
PO number
You will communicate with Indosat Ooredoo
based on this number. To open the PO click on the document number.
Steps to confirm PO (3/6)
The header where you will see the PO number
Clicking on the item number
will open up the item detail.
Step 3
PO which not yet confirmed will have status :
Steps to confirm PO (5/6)
Click this button to confirm you PO
Click send to submit your confirmation to our system
Steps to confirm PO (6/6)
The status of the PO is changed into
‘Confirmed’
New Feature for Technical Bidding
New feature will be applied to simplify bidding process:
Current Practice New Feature
RFx Response
• Vendor response (Commercial and/or Technical) will be placed in one folder.
• Buyer will need to manually download the
technical attachment and send it to Requestors
to have them evaluate the response; or they will need to create 2 different RFxs for each
commercial and technical response.
• Two-envelope bidding enables Procurement to
evaluate technical and commercial bid separately.
• The technical bid is stored and evaluated in
cFolder by technical evaluator (user) without
seeing the commercial bid.
• Purchasing then may proceed with evaluating commercial bid after getting the result of the technical evaluation. RFx Response C-Folder (Technical Response) Commercial Response Commercial Response Technical Response RFx Response -Commercial RFx Response -Technical or Technical response needs to be manually downloaded. 2 different RFxs need to be created. Only 1 RFx needs to be created and requestors can directly access the
Steps to Perform Technical Bidding (1/6)
Step 1
Go to ‘RFx and Auction’, select query eRFx, click refresh button below to
refresh the RFx list published to your company.
When found, click the RFx number to open the document.
Steps to Perform Technical Bidding (2/6)
Step 2a
When vendor is ready, click ‘Create Response’ to start creating your bid.
You can click button ‘Technical RFx’ to see the technical document from purchaser.
Steps to Perform Technical Bidding (3/6)
Step 2a
Vendor can view technical specifications from Indosat Ooredoo in ‘External Area’ folder.
Once vendor clicks the document, a window will appear whether they want to open or save it to local PC.
Steps to Perform Technical Bidding (4/6)
Step 2b
To submit your technical
proposal, Click 'Technical RFx response' and go to folder Tech_bid, click ‘Create’, select ‘Document’, input title and click continue to upload file.
Select file from local PC and save. Then close the window
Steps to Perform Technical Bidding (5/6)
Step 2c
Note that vendor is only given authority to add document, but NOT deleting document. If for some reason vendor need to delete the document, vendor need to ask buyer’s help to delete the said document. Note however that buyer can only help deleting the document if the bid has been submitted (bid in status ‘saved’ cannot be edited by
Steps to Perform Technical Bidding (6/6)
Step 3
Question and Answer
Please submit your question and answer to :
Helpdesk Procurement <[email protected]> Enterprise Helpdesk <[email protected]>
Revisit objectives
At the end of this FAQ and
Material Guidance, readers
are expected to:
1. Understand and able to utilize the new feature for vendors to register as Indosat Ooredoo’s supplier. 2. Understand and able to utilize the new features for
vendors to view Purchase Order (PO) and provide acceptance.
3. Understand and able to utilize the new features for vendors to perform technical bidding.
This is the end of our guidance
We thank you
for taking the time to understand this material guidance
