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Ini Dia, Laporan Management Review MY20051

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Clause 5.6.1.

● Top Management shall review the organization’s QMS, at planned intervals, to ensure its continuing suitability, adequacy and

effectiveness. Clause 5.6.2.

Management Review Agenda (Input) : ● 1. Results of Audit

● 2. Customer feedback

● 3. Process performance and product conformity ● 4. Status of corrective and preventive actions

● 5. Follow up actions of previous management review ● 6. Changes that could affect the QMS

● 7. Recommendation for improvement Clause 5.6.3

Out put Management Review :

● A = Related of Quality Management System

(3)

:

Category of Output Management Review :

A = Category of Related Quality Management System : - Adequacy of Work Instruction & Procedure.

- Implementation of Work Instruction & Procedure.

B = Category of Related Quality Product to Customer Requirement : - Dimension.

- Appearance.

- Electrical characteristic/function. - etc.

C = Category of Related to Resource . - Employee needed.

- Employee competence - Support facilities.

(4)

Achievement Criteria of Output

1 = Poor If Achievement 0 % ~ 69%

2 = Fair If Achievement 70% ~ 89%

(5)

1 3

3

Process performance and product conformity

3

3 3

3

Changes that could affect the QMS 6

2.2(~2) 2.3(~2)

2.8(~3) Total (Average)

3 3

3

Follow up actions of previous management review

5

2 3

2

Status of corrective and preventive actions

4

2 1

3

Customer feedback 2

2 1

3

Result of Audit 1

C B

A

OUTPUT (Achievement) INPUT

Total Output (Achievement) :

A = Related of Quality Management System Achievement : 2.8 (Satisfy)

B = Related of Quality Product to Customer Requirement Achievement : 2.3 (Fair) C = Related of Resources Achievement : 2.2 (Fair)

(6)

(Decision for Top Management)

(7)

Example : * Audit Result Data.

1 4

0 Total Dominant Problem of Audit

X

-Product

Sub Cont 2 Audit 5

-X

-Product

Sub Cont 1 Audit 4 -X -Laser, Matcon, QC

The 22nd Internal Quality

Audit 3 -X -Product, Eng, HR, ,Utility ,MIS,

GA, Pers

The 21st Internal Quality

Audit 2 -X -Top Management, QC, Prod, Eng,Whs External Audit (Surveillance Audit) 1 C B A OUTPUT/Dominant Problem

Area of Audit

Detail INPUT

Total Dominant Problem of Audit : A = 0 B = 4 C = 1

% A = 0/5 x 100 % = 0 % (No Problem) ~ Achievement = 100 % = Satisfy = 3

% B = 4/5 x 100 % = 80 % (Problem ) ~ Achievement = 20 % = Poor = 1

% C = 1/5 x 100 % = 20 % (Problem ) ~ Achievement = 80 % = Fail = 2

(8)

X = Dominant factor of problem in each item input.

- = No problem in each item input,

Why we choose the dominant problem ?

(9)

-X

-Laser, Matcon,

QC The 22nd Internal

Quality Audit 3

X

-Product

Sub cont 2 Audit

5

C

B

A

1

4

0

Total Dominant Problem of Audit

-X

-Top Management, QC, Prod, Eng,Whs External Audit (Surveillance Audit) 1

-OUTPUT/Dominant Problem

X

X

-Company name Product Sub cont 1 Audit

4

-Product, Eng, HR, Utility building, MIS, GA, Pers The 21st Internal

Quality Audit 2 Area of Audit Detail INPUT

(10)

C B

A

1 2

0 Total Dominant Problem of Customer Feedback

-X

-1st & 2nd,

Lamp, Comp

Quality 1

-OUTPUT ( Dominant Problem)

-X

X

1st & 2nd,

Lamp, Comp

Responsiveness 3

-1st & 2nd,

Lamp, Comp

Delivery 2

Relevant Section Detail

INPUT

(11)

C

B

X

-QC

Ensure the equipment/ tools that used still invalid for calibration

4

A

-QC

Zero customer complaint that it cause by outgoing inspection.

5

-X

-1st & 2nd,

Lamp, Comp Achieve number customer

complaint. 1

-OUTPUT (Dominant Problem)

-X

X

1st & 2nd ,

Lamp, Comp, WHFG, Matcon

Zero easy mistake 3

-1st & 2nd,

Achieve Lot out 2

Relevant Section Detail

(12)

C

B

A

X

-QA Ensure the production process

of subcontractor is controlled well to produce good product 6

Engineering Engineering Engineering

Relevant Section

-X

OUTPUT (Dominant Problem)

-X

Finish new or revised WI

socialization to production line 2 weeks after issued.

9

-Revise WI 1 month after received the technical information from Japan. 8

-Issue WI for new product within 1 month after finish

machine setup for each related process.

7

Detail

(13)

X

1st & 2nd,

Control of decrease material lost from last semester.

13

C B

A

-X

-1st & 2nd,

Lamp, Comp

Achieve Yield Target 10

-OUTPUT (Dominant Problem)

-X

Lamp, Comp

Zero inventory lost that caused by mishandling of production

12

X

1st & 2nd,

Lamp, Comp

Implementation Statistic Method

11

Relevant Section

Detail

(14)

-X

X

C

-B

A

-Exim

Fulfill 100% delivery schedule meet with customer schedule. 16

-1st,

2nd

Zero delay of export schedule which cause by PT responsibility. 14

-OUTPUT (Dominant Problem)

Matcon

Fulfill 100% material base on sales target. 17

Engineering

Reduce number of EJO 10% for machine

breakdown from last semester.

15

Relevant Section Detail

(15)

C

B

A

-OUTPUT (Dominant Problem)

-X

Purchasing

Finish material

complaint that supply by vendor non mother comp within 1 week & do monthly

evaluation. 19

X

Matcon

Get replacement abnormal material within 2 weeks for material purchase directly by factory 18

Relevant Section Detail

(16)

C

B

A

X

-QC Follow up the answer

outgoing inspection lot out to production not over than 2 weeks.

21

X

-QC Follow up the answer of

QC Patrol finding to

production or engineering not over than 1 month. 22

X

-QC & Prod Answer the customer

complaint from user within 1 week and implement corrective action.

20

OUTPUT (Dominant Problem)

Relevant Section Detail

(17)

C

B

A

X

-All section, Participate in 5S

24

-Building Mtn Increase effectiveness

Of utility machine

performance until less than 11 times stop support within a years

26

-MIS Provide service to support

available of system in ADM To be <1% down time

27

X

-All section, Continue conduct SGA

activity and 50% finish step PDCA

23

-OUTPUT (Dominant Problem)

-

-Building Mtn Patrol utility 100% for

Temperature, Humidity, Lighting and another Utility.

25

Relevant Section Detail

(18)

C

B

A

X

-HR

Conduct Leadership Training (for all foremen & Leader) with 100% attendance.

30

-MIS

Performing Local Area Network Down Time less than 1% total normal

work hours per month. 28

X

-HR

Increase ability

personnel by conduct skill training :

● Basic.

● 7 Tool QC,PDCA With 75% pass direct evaluation.

29

-OUTPUT (Dominant Problem)

-

X

GA Fulfill stationary request

on time delivery to requester.

31

Relevant Section Detail

(19)

C

B

A

X

-Personnel Fulfill new employee

requester on time

delivery to be requester 100% for operator & 95% for staff.

32

21

3

1

Total Performance Process & Product Conformity

(Average)

-Accounting

Maintain to provide financial report to management board within 2.5 days.

33

-OUTPUT (Dominant Problem)

-

X

QRCC Maintain Quality &

Environment System in Annually Schedule on Time.

34

Relevant Section Detail

Target

Total Achievement Process Performance & Product Conformity (Quality Objective/Target)

(20)

-Sub cont 1 &

2 Subcontractor

CPAR 5

-All Section

14001 CPAR 4

1

0

1

Total Dominant Problem of Corrective Action Status

-All Section

9001 CPAR 3

X

-All Section

QC Patrol 2

-X

All Section

5S 1

C

B

A

OUTPUT (Dominant Problem)

Relevant Section Detail

Target

(21)

-Building

mtn Make result the

preventive schedule has done for 2004 on building maintenance section

2

0

0

0

Total Follow up Last

Management Review

-PPC

Make system delivery questioner to customer. 1

C

B

A

OUTPUT (Dominant Problem)

Relevant Section Detail

(22)

-QC, QRCC,

Prod, PC Quality Confirmation Meeting

by Related Section every Friday.

2

0

0

0

Total Internal & External

Change Influence QMS

-QRCC

Change our certification body of ISO 9000

1

C

B

A

OUTPUT (Dominant Problem)

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