Clause 5.6.1.
● Top Management shall review the organization’s QMS, at planned intervals, to ensure its continuing suitability, adequacy and
effectiveness. Clause 5.6.2.
Management Review Agenda (Input) : ● 1. Results of Audit
● 2. Customer feedback
● 3. Process performance and product conformity ● 4. Status of corrective and preventive actions
● 5. Follow up actions of previous management review ● 6. Changes that could affect the QMS
● 7. Recommendation for improvement Clause 5.6.3
Out put Management Review :
● A = Related of Quality Management System
:
Category of Output Management Review :
A = Category of Related Quality Management System : - Adequacy of Work Instruction & Procedure.
- Implementation of Work Instruction & Procedure.
B = Category of Related Quality Product to Customer Requirement : - Dimension.
- Appearance.
- Electrical characteristic/function. - etc.
C = Category of Related to Resource . - Employee needed.
- Employee competence - Support facilities.
Achievement Criteria of Output
1 = Poor If Achievement 0 % ~ 69%
2 = Fair If Achievement 70% ~ 89%
1 3
3
Process performance and product conformity
3
3 3
3
Changes that could affect the QMS 6
2.2(~2) 2.3(~2)
2.8(~3) Total (Average)
3 3
3
Follow up actions of previous management review
5
2 3
2
Status of corrective and preventive actions
4
2 1
3
Customer feedback 2
2 1
3
Result of Audit 1
C B
A
OUTPUT (Achievement) INPUT
Total Output (Achievement) :
A = Related of Quality Management System Achievement : 2.8 (Satisfy)
B = Related of Quality Product to Customer Requirement Achievement : 2.3 (Fair) C = Related of Resources Achievement : 2.2 (Fair)
(Decision for Top Management)
Example : * Audit Result Data.
1 4
0 Total Dominant Problem of Audit
X
-Product
Sub Cont 2 Audit 5
-X
-Product
Sub Cont 1 Audit 4 -X -Laser, Matcon, QC
The 22nd Internal Quality
Audit 3 -X -Product, Eng, HR, ,Utility ,MIS,
GA, Pers
The 21st Internal Quality
Audit 2 -X -Top Management, QC, Prod, Eng,Whs External Audit (Surveillance Audit) 1 C B A OUTPUT/Dominant Problem
Area of Audit
Detail INPUT
Total Dominant Problem of Audit : A = 0 B = 4 C = 1
% A = 0/5 x 100 % = 0 % (No Problem) ~ Achievement = 100 % = Satisfy = 3
% B = 4/5 x 100 % = 80 % (Problem ) ~ Achievement = 20 % = Poor = 1
% C = 1/5 x 100 % = 20 % (Problem ) ~ Achievement = 80 % = Fail = 2
X = Dominant factor of problem in each item input.
- = No problem in each item input,
Why we choose the dominant problem ?
-X
-Laser, Matcon,
QC The 22nd Internal
Quality Audit 3
X
-Product
Sub cont 2 Audit
5
C
B
A
1
4
0
Total Dominant Problem of Audit
-X
-Top Management, QC, Prod, Eng,Whs External Audit (Surveillance Audit) 1
-OUTPUT/Dominant Problem
X
X
-Company name Product Sub cont 1 Audit
4
-Product, Eng, HR, Utility building, MIS, GA, Pers The 21st Internal
Quality Audit 2 Area of Audit Detail INPUT
C B
A
1 2
0 Total Dominant Problem of Customer Feedback
-X
-1st & 2nd,
Lamp, Comp
Quality 1
-OUTPUT ( Dominant Problem)
-X
X
1st & 2nd,
Lamp, Comp
Responsiveness 3
-1st & 2nd,
Lamp, Comp
Delivery 2
Relevant Section Detail
INPUT
C
B
X
-QC
Ensure the equipment/ tools that used still invalid for calibration
4
A
-QC
Zero customer complaint that it cause by outgoing inspection.
5
-X
-1st & 2nd,
Lamp, Comp Achieve number customer
complaint. 1
-OUTPUT (Dominant Problem)
-X
X
1st & 2nd ,Lamp, Comp, WHFG, Matcon
Zero easy mistake 3
-1st & 2nd,
Achieve Lot out 2
Relevant Section Detail
C
B
A
X
-QA Ensure the production process
of subcontractor is controlled well to produce good product 6
Engineering Engineering Engineering
Relevant Section
-X
OUTPUT (Dominant Problem)
-X
Finish new or revised WI
socialization to production line 2 weeks after issued.
9
-Revise WI 1 month after received the technical information from Japan. 8
-Issue WI for new product within 1 month after finish
machine setup for each related process.
7
Detail
X
1st & 2nd,
Control of decrease material lost from last semester.
13
C B
A
-X
-1st & 2nd,
Lamp, Comp
Achieve Yield Target 10
-OUTPUT (Dominant Problem)
-X
Lamp, Comp
Zero inventory lost that caused by mishandling of production
12
X
1st & 2nd,
Lamp, Comp
Implementation Statistic Method
11
Relevant Section
Detail
-X
X
C
-B
A
-Exim
Fulfill 100% delivery schedule meet with customer schedule. 16
-1st,
2nd
Zero delay of export schedule which cause by PT responsibility. 14
-OUTPUT (Dominant Problem)
Matcon
Fulfill 100% material base on sales target. 17
Engineering
Reduce number of EJO 10% for machine
breakdown from last semester.
15
Relevant Section Detail
C
B
A
-OUTPUT (Dominant Problem)
-X
PurchasingFinish material
complaint that supply by vendor non mother comp within 1 week & do monthly
evaluation. 19
X
MatconGet replacement abnormal material within 2 weeks for material purchase directly by factory 18
Relevant Section Detail
C
B
A
X
-QC Follow up the answer
outgoing inspection lot out to production not over than 2 weeks.
21
X
-QC Follow up the answer of
QC Patrol finding to
production or engineering not over than 1 month. 22
X
-QC & Prod Answer the customer
complaint from user within 1 week and implement corrective action.
20
OUTPUT (Dominant Problem)
Relevant Section Detail
C
B
A
X
-All section, Participate in 5S
24
-Building Mtn Increase effectiveness
Of utility machine
performance until less than 11 times stop support within a years
26
-MIS Provide service to support
available of system in ADM To be <1% down time
27
X
-All section, Continue conduct SGA
activity and 50% finish step PDCA
23
-OUTPUT (Dominant Problem)
-
-Building Mtn Patrol utility 100% for
Temperature, Humidity, Lighting and another Utility.
25
Relevant Section Detail
C
B
A
X
-HR
Conduct Leadership Training (for all foremen & Leader) with 100% attendance.
30
-MIS
Performing Local Area Network Down Time less than 1% total normal
work hours per month. 28
X
-HR
Increase ability
personnel by conduct skill training :
● Basic.
● 7 Tool QC,PDCA With 75% pass direct evaluation.
29
-OUTPUT (Dominant Problem)
-
X
GA Fulfill stationary request
on time delivery to requester.
31
Relevant Section Detail
C
B
A
X
-Personnel Fulfill new employee
requester on time
delivery to be requester 100% for operator & 95% for staff.
32
21
3
1
Total Performance Process & Product Conformity(Average)
-Accounting
Maintain to provide financial report to management board within 2.5 days.
33
-OUTPUT (Dominant Problem)
-
X
QRCC Maintain Quality &
Environment System in Annually Schedule on Time.
34
Relevant Section Detail
Target
Total Achievement Process Performance & Product Conformity (Quality Objective/Target)
-Sub cont 1 &
2 Subcontractor
CPAR 5
-All Section
14001 CPAR 4
1
0
1
Total Dominant Problem of Corrective Action Status
-All Section
9001 CPAR 3
X
-All Section
QC Patrol 2
-X
All Section5S 1
C
B
A
OUTPUT (Dominant Problem)
Relevant Section Detail
Target
-Building
mtn Make result the
preventive schedule has done for 2004 on building maintenance section
2
0
0
0
Total Follow up LastManagement Review
-PPC
Make system delivery questioner to customer. 1
C
B
A
OUTPUT (Dominant Problem)
Relevant Section Detail
-QC, QRCC,
Prod, PC Quality Confirmation Meeting
by Related Section every Friday.
2
0
0
0
Total Internal & ExternalChange Influence QMS
-QRCC
Change our certification body of ISO 9000
1
C
B
A
OUTPUT (Dominant Problem)