PENGARUH PENERAPAN BALANCED SCORECARD TERHADAP KINERJA PEGAWAI PADA DINAS KELAUTAN DAN PERIKANAN PROVINSI SUMATERA UTARA

Lampiran 1

Kuesioner Penelitian

PENGARUH PENERAPAN BALANCED SCORECARD

TERHADAP KINERJA PEGAWAI PADA

DINAS KELAUTAN DAN PERIKANAN

PROVINSI SUMATERA UTARA

Kepada Yang Terhormat:

Bapak/Ibu Responden.

Mohon kepada Bapak/Ibu kesediaannya membantu menjawab

pertanyaan-pertanyaan kuesioner ini secara jujur dan objektif serta tidak merasa ragu-ragu.

Kuesioner ini hanya untuk tujuan penelitian bukan untuk dipublikasikan dan sama

sekali tidak untuk memberi penilaian yang dapat merugikan karier Bapak/Ibu.

Terima kasih atas kesediaan dan kerjasama yang baik ini semoga Tuhan Yang

Maha Esa melimpahkan Kasih dan SayangNya kepada kita semua, Amin

I. Identitas responden

A. Nama

: ……….

B. Alamat

: ………..

C. Usia

: ………….. tahun

D. Pangkat/Golongan

: ………..

E. Jabatan

: ………..

F. Jenis kelamin

: laki-laki perempuan

G. Pendidikan

: SLTA Diploma S1 S2 S3

Format : A

Kuesioner Tentang Balanced Scorecard

Petunjuk:

Berilah tanda ceklist (√) pada kolom pilih

an jawaban yang tersedia sesuai

dengan pernyataan keadaan yang sebenarnya pada halaman berikut:

No

A.Perspektif Pelanggan

kepada setiap masyarakat yang datang ke instansi.

2

Saya aktif turut serta membantu dalam memberikan pelayanan yang maksimal kepada masyarakat yang datang ke instansi. 3 Kebijakan instansi agar jumlah keluhan

masyarakat dapat diminimalisir 4 Saya aktif turut serta membantu dalam

mengurangi keluhan masyarakat

Saya aktif turut serta dalam

mengembangkan program-program dalam

Saya aktif turut serta berpartisipasi dalam mempertahankan loyalitas pelanggan yang

masyakarakat dapat dilayani dengan baik dan tulus tanpa mengesampingkan unsur keamanan dan kecermatan

10

No

B.Perspektif Keuangan

instansi ini sudah cukup efisien dan

efektif.

2

Kebijakan instansi mengembangkan

budaya sadar biaya, agar setiap

pegawai secara efektif dan efisien

menggunakan biaya kegiatan akan

mengurangi biaya operasional.

3

Saya berusaha turut serta dalam

penggunaan biaya operasional instansi

5

Kontrol penggunaan asset sebaiknya

dimanfaatkan secara produktif.

6

Instansi mendorong segenap pegawai

untuk melakukan penghematan di

segala aspek.

7

Saya aktif turut serta dalam program

penghematan di segala bidang

10

Aspek keuangan bukan satu-satunya

No

C.Perspektif Proses Bisnis Internal

baru, up to date dan canggih

2

yang baru, up to date dan canggih

4

bekerja seperti PC, printer, alat tulis,

telepon dan lainnya sangat memadai.

No

D.Perspektif Pembelajaran dan

rekreasi, cuti, THR, olah raga, ceramah

keagamaan, hari besar keagamaan.

4

Format B.

Kuesioner Tentang Kinerja Pegawai

Petunjuk:

Berilah tanda ceklist (√) pada kolom pilihan jawaban yang tersedia sesuai

dengan pernyataan keadaan yang sebenarnya pada halaman berikut:

No

A. Tanggung Jawab

prosedur kerja sesuai dengan bidang dan

tanggung jawab saya.

2

Saya berusaha menjadi bagian penting

pada pencapaian visi dan misi instansi

dengan melaksanakan tugas sebaik

Dalam keadaan dan situasi apapun, saya

siap melakukan tugas untuk

Saya dapat menyelesaikan tugas sesuai

dengan deadline yang telah ditentukan.

Saya mampu bekerja secara tepat dalam

situasi darurat/ mendesak

5

Saya berusaha mengatur dan

No

C. Inisiatif

2

Saya senantiasa berinovasi dalam

melaksanakan pekerjaan

3

Saya tidak pernah menunggu-nunggu

pekerjaan untuk diselesaikan.

Saya membantu pekerjaan teman yang

tertinggal jika saya memiliki waktu

luang.

3

Saya mampu bekerjasama dalam tim.

4

Saya mau mengakui kesalahan sendiri

dan senantiasa belajar dari kesalahan

tersebut.

.

5

Saya memelihara tempat kerja tetap

Lampiran 2 : Tabulasi Kuesioner

Res pon den

Perspektif Pelanggan (X1)

40 3 5 4 4 5 4 5 5 5 5 ₄₅

41 3 5 4 4 5 5 3 5 1 5 ₄₀

42 4 5 5 4 5 5 5 4 4 4 ₄₅

43 3 5 4 4 5 5 5 5 5 5 ₄₆

44 5 5 5 4 4 3 3 3 5 5 ₄₄

45 4 5 5 3 5 5 5 4 5 5 ₄₆

46 4 5 4 4 5 4 4 4 4 4 ₄₂

47 4 4 4 4 4 5 2 5 4 5 ₄₁

48 5 5 5 5 5 4 4 5 5 5 ₄₈

49 5 5 5 5 5 5 5 5 5 4 ₄₉

50 5 4 5 4 5 4 5 5 5 5 ₄₇

51 3 5 4 4 5 4 5 4 5 5 ₄₄

52 5 5 5 5 3 3 5 5 2 1 ₃₉

53 2 4 4 5 5 5 5 5 5 5 ₄₅

54 5 3 3 4 4 5 5 5 5 5 ₄₄

55 2 3 5 5 4 4 4 5 5 3 ₄₀

56 3 4 4 5 5 5 3 5 2 4 ₄₀

57 5 1 3 5 4 5 5 4 4 4 ₄₀

58 4 4 4 4 4 4 5 4 4 4 ₄₁

59 3 3 4 3 5 5 5 5 5 5 ₄₃

60 3 5 4 5 4 4 4 5 5 4 ₄₃

61 4 5 4 3 3 4 5 5 4 5 ₄₂

62 5 5 4 4 3 5 5 5 5 4 ₄₅

63 3 5 5 3 5 5 3 5 4 5 ₄₃

64 5 5 4 4 3 5 5 5 5 5 ₄₆

65 5 5 4 3 3 4 5 5 5 5 ₄₄

66 3 3 3 5 5 5 5 5 5 5 ₄₄

67 5 5 5 5 5 5 5 5 4 5 ₄₉

68 5 4 5 5 5 5 5 4 5 5 ₄₈

69 5 5 5 5 5 5 5 5 5 4 ₄₈

70 5 4 5 5 2 5 4 4 5 5 ₄₄

71 2 4 4 5 4 4 5 4 3 5 ₄₀

72 5 5 5 5 4 3 5 4 4 5 ₄₅

73 3 3 3 3 4 2 5 5 5 5 ₃₈

74 5 5 4 4 4 4 3 5 4 2 ₄₀

75 5 5 4 5 5 4 5 5 5 5 ₄₈

76 4 5 4 2 4 4 3 5 5 5 ₄₁

77 3 4 3 5 4 5 5 5 4 5 ₄₃

78 4 5 5 5 5 5 5 2 4 5 ₄₆

79 2 5 5 5 5 5 4 4 4 5 ₄₄

81 5 5 5 5 5 5 4 5 5 5 49

82 2 5 5 5 5 5 4 5 5 5 46

83 5 3 3 4 5 5 5 5 5 5 45

84 5 5 5 5 5 5 5 5 5 4 49

85 5 5 3 4 3 5 5 1 5 4 40

86 4 5 5 5 5 5 5 3 4 5 ₄₆

87 3 4 5 5 4 4 5 5 4 4 ₄₄

88 5 3 3 4 2 4 5 4 5 5 ₄₀

89 5 3 5 4 4 4 4 4 4 5 ₄₂

90 5 4 4 5 5 4 5 4 5 4 ₄₅

91 4 3 5 5 5 4 3 5 5 5 ₄₅

92 5 4 4 4 5 5 5 5 4 5 ₄₅

93 4 4 4 3 3 3 2 2 4 4 ₃₈

94 2 5 5 5 5 5 4 4 5 5 ₄₅

95 4 4 4 5 4 5 3 4 4 4 ₄₁

96 4 5 4 5 4 3 3 3 4 3 ₄₂

97 3 5 5 5 4 2 5 2 4 4 ₄₅

98 5 5 5 5 4 4 5 4 4 5 ₄₈

99 5 5 5 5 4 3 4 3 4 4 ₄₉

100 5 5 4 4 5 4 4 5 4 5 ₄₃

101 2 5 4 5 5 4 5 4 5 4 ₄₅

102 3 5 5 5 3 4 4 4 4 5 ₃₉

103 3 4 5 5 5 5 5 5 5 5 ₄₅

104 5 5 3 5 4 5 5 5 4 5 ₄₆

105 4 5 4 4 4 5 4 5 4 4 ₄₂

106 4 5 5 5 4 5 3 4 3 4 ₄₂

107 3 5 5 4 5 4 2 4 5 5 ₄₂

108 4 2 4 4 4 5 5 5 4 5 ₄₂

109 5 5 5 5 4 4 4 4 3 4 ₄₃

110 4 3 3 3 4 3 3 3 3 4 ₃₄

111 5 1 1 1 5 4 2 5 4 5 ₃₃

112 3 4 5 4 5 3 4 5 5 5 ₄₃

113 3 5 5 5 5 5 3 5 2 5 ₄₃

114 3 5 5 4 5 4 4 4 5 4 ₄₃

115 4 5 5 4 5 5 4 1 3 3 ₃₉

116 4 4 5 4 5 4 4 3 2 3 ₃₈

117 2 5 5 5 5 2 3 3 1 4 ₃₅

118 5 4 4 4 3 4 3 5 2 3 ₃₇

119 4 2 2 2 2 2 2 5 4 4 ₂₉

120 5 4 4 5 1 1 1 1 1 1 ₂₄

121 3 5 4 4 4 5 3 4 3 1 ₃₆

40 5 4 4 5 3 5 5 4 5 5 45

41 4 4 2 5 5 5 4 4 4 3 40

42 5 4 3 4 5 5 5 5 4 5 45

43 5 4 4 5 3 5 5 5 5 5 46

44 4 5 3 5 5 5 3 4 5 5 44

45 4 4 4 5 5 5 5 4 5 5 46

46 4 4 4 5 5 4 4 3 5 4 42

47 4 4 4 4 4 4 4 4 5 4 41

48 4 5 4 5 5 5 5 5 5 5 48

49 5 5 4 5 5 5 5 5 5 5 49

50 4 4 4 5 5 5 5 5 5 5 47

51 5 4 3 4 5 4 5 4 5 5 44

52 5 5 5 5 5 4 3 2 3 2 39

53 5 4 4 5 5 5 5 4 4 4 45

54 4 4 3 5 4 5 5 5 5 4 44

55 5 4 4 5 4 5 2 3 4 4 40

56 5 4 1 5 4 4 5 3 5 4 40

57 5 5 4 5 4 5 5 3 5 5 46

58 4 4 4 5 3 4 4 4 4 5 41

59 5 5 3 5 5 5 4 3 4 4 43

60 4 4 3 5 5 5 5 4 4 4 43

61 4 4 4 5 4 4 5 3 5 4 42

62 5 5 5 5 5 4 4 3 5 4 45

63 5 3 4 5 4 4 4 4 5 5 43

64 4 4 4 5 5 5 4 5 5 5 46

65 5 4 4 5 5 4 3 4 5 5 44

66 4 4 4 5 4 5 4 5 4 5 44

67 5 5 5 5 5 5 5 4 5 5 49

68 5 5 5 5 5 5 5 4 4 5 48

69 5 4 5 5 5 5 4 5 5 5 48

70 4 4 4 5 5 5 4 4 5 4 44

71 4 4 4 3 5 4 4 3 5 4 40

72 5 4 4 5 5 5 4 4 5 4 45

73 3 3 2 5 2 5 5 4 5 4 38

74 4 4 4 5 5 4 4 2 5 3 40

75 5 5 5 5 5 5 5 5 5 3 48

76 4 5 4 3 4 4 5 3 5 4 41

77 3 5 4 5 5 5 5 4 4 3 43

78 5 5 5 5 4 4 4 5 5 4 46

79 5 4 4 5 5 3 4 4 5 5 44

81 5 5 5 5 5 5 5 5 5 4 49

82 5 5 4 5 5 4 4 5 5 5 47

83 4 4 4 5 4 4 5 5 5 5 45

84 5 5 5 5 5 5 5 5 4 5 49

85 4 5 3 3 4 3 5 3 5 5 40

86 3 5 5 5 5 4 5 4 5 5 46

87 5 5 4 5 5 4 4 3 4 5 44

88 5 3 4 5 4 4 4 5 3 3 40

89 5 3 4 5 4 4 3 5 5 4 42

90 4 5 4 5 4 5 5 5 4 4 45

91 4 5 4 5 4 4 5 4 5 5 45

92 4 5 3 5 5 4 4 5 5 5 45

93 3 4 3 5 4 3 4 4 3 5 38

94 5 5 4 5 5 4 5 3 4 5 45

95 5 5 4 5 4 3 4 4 3 4 41

96 4 4 2 5 4 5 4 4 5 5 42

97 5 5 5 5 3 4 5 4 5 4 45

98 5 5 5 5 5 4 5 4 5 5 48

99 5 5 5 5 5 5 5 5 4 5 49

100 5 5 5 5 3 5 3 5 3 4 43

101 5 5 4 5 5 5 4 4 5 3 45

102 5 5 4 5 4 3 3 3 5 2 39

103 5 5 5 3 4 5 5 4 5 4 45

104 5 5 5 5 5 4 5 5 3 4 46

105 5 5 5 5 5 5 5 5 5 5 50

106 5 5 4 4 4 3 5 5 3 4 42

107 4 5 5 1 4 4 5 5 5 4 42

108 5 5 5 4 5 4 3 4 3 4 42

109 5 4 3 4 5 3 5 4 5 5 43

110 4 4 2 4 2 3 4 3 4 4 34

111 5 5 5 5 5 2 1 2 1 2 33

112 5 3 3 5 5 4 4 5 4 5 43

113 5 4 2 5 4 5 5 3 5 2 40

114 4 4 4 5 3 5 5 5 4 4 43

115 3 4 3 4 2 5 5 4 4 5 39

116 3 4 3 4 2 2 3 2 5 3 31

117 3 4 4 3 4 3 4 3 3 4 35

118 5 1 2 4 5 3 4 4 4 5 37

119 4 4 4 5 4 2 1 2 2 1 29

120 4 2 4 5 2 2 1 1 2 1 24

121 5 4 3 4 4 2 4 3 4 3 36

Res pon den

Perspektif Proses Bisnis Internal (X3)

40 4 4 5 4 4 5 4 4 5 4 43

41 4 4 4 4 4 4 4 4 4 4 40

42 4 5 4 4 4 4 4 4 4 3 40

43 4 5 4 5 4 5 4 4 5 5 45

44 5 5 4 4 4 5 4 5 4 5 45

45 5 4 4 4 4 5 4 4 4 4 42

46 5 5 5 5 5 4 4 4 4 4 45

47 4 4 4 4 4 4 5 4 5 4 42

48 4 4 4 4 4 4 4 4 4 4 40

49 4 5 4 4 3 5 5 5 5 4 44

50 4 4 4 4 3 4 4 4 4 4 39

51 3 4 5 4 4 5 4 4 5 4 42

52 4 5 5 4 4 5 2 4 5 4 42

53 5 5 5 5 5 5 5 5 5 5 50

54 4 4 4 5 5 5 4 4 4 5 44

55 5 5 5 5 5 5 5 5 5 5 50

56 4 4 4 4 4 4 4 4 4 4 40

57 5 5 5 5 5 4 4 4 4 4 45

58 4 4 4 4 4 4 4 4 4 4 40

59 4 4 4 4 4 4 4 4 4 4 40

60 4 4 3 4 3 4 4 4 4 4 38

61 4 5 5 4 4 4 5 4 4 5 44

62 5 5 5 5 5 3 5 5 1 1 40

63 4 4 3 5 5 5 5 1 1 1 34

64 5 5 5 5 3 5 5 5 1 1 40

65 4 4 4 4 4 4 3 1 1 1 30

66 4 4 4 4 4 4 3 1 1 1 30

67 4 4 4 4 4 4 3 1 1 1 30

68 4 4 4 4 4 4 3 1 1 1 30

69 4 4 3 4 3 4 3 1 1 1 28

70 4 4 4 4 4 4 3 1 1 1 30

71 4 5 4 4 4 3 3 1 1 1 30

72 4 5 4 5 4 5 4 1 1 1 34

73 5 5 4 4 4 5 2 4 1 1 35

74 5 4 4 4 4 4 1 4 1 1 32

75 5 5 5 5 5 4 2 1 1 1 34

76 4 4 4 4 4 4 5 1 1 1 32

77 4 4 4 4 4 4 3 1 1 1 30

78 4 5 4 4 3 5 3 3 2 1 34

79 4 4 4 4 3 4 3 1 1 1 29

81 4 5 5 4 4 4 5 1 1 1 34

82 5 5 5 5 5 5 1 1 3 5 40

83 4 4 3 5 5 5 1 1 1 5 34

84 1 2 1 1 5 5 5 5 5 5 35

85 4 4 4 4 4 4 3 1 1 1 30

86 4 4 4 4 4 4 4 4 1 1 34

87 4 4 4 4 4 4 1 3 1 1 30

88 4 4 4 4 4 4 3 1 1 1 30

89 4 4 3 4 3 4 1 1 1 3 28

90 4 4 4 4 4 4 3 1 1 1 30

91 4 5 4 4 4 4 2 1 1 1 30

92 4 5 4 5 4 5 4 1 1 1 34

93 5 5 4 4 4 5 1 1 5 1 35

94 5 4 4 4 4 5 3 1 1 1 32

95 5 5 5 5 5 4 3 1 1 1 35

96 4 4 4 4 4 1 4 1 5 1 32

97 4 4 4 4 4 4 3 1 1 1 30

98 4 5 4 4 3 5 4 3 1 1 34

99 4 4 4 4 5 4 3 1 1 1 31

100 3 4 5 4 4 5 2 2 2 1 32

101 4 4 4 4 4 1 1 4 1 1 28

102 1 1 1 4 4 4 4 4 4 3 30

103 1 5 1 1 4 5 4 4 5 5 35

104 1 1 1 5 4 5 4 5 4 5 35

105 4 4 1 1 1 5 4 4 4 4 32

106 5 5 5 5 5 4 3 1 1 1 35

107 4 4 4 4 4 4 3 3 1 1 32

108 4 4 4 4 4 4 3 1 1 1 30

109 4 5 4 4 3 5 5 2 1 1 34

110 4 4 4 4 3 4 3 1 1 1 29

111 3 4 5 4 4 5 4 1 1 1 32

112 4 5 5 4 4 5 2 1 1 1 32

113 5 5 5 5 5 5 1 1 1 2 35

114 4 4 4 5 5 5 4 1 1 1 34

115 5 5 5 5 5 1 1 1 1 1 30

116 4 4 4 4 4 4 3 1 1 1 30

117 5 5 5 5 5 4 1 1 2 2 35

118 4 4 4 4 4 4 1 1 1 1 28

119 4 4 4 4 4 4 3 1 1 1 30

120 4 4 3 4 3 4 3 1 1 1 28

121 4 4 4 4 4 3 5 1 1 1 31

Res pon den

Perspektif Pembelajaran dan Pertumbuhan (X4)

40 5 5 5 4 4 4 3 1 1 1 33

41 5 4 5 4 5 3 1 1 1 1 30

42 5 4 3 3 2 2 3 4 3 1 30

43 5 4 4 4 4 3 5 4 1 1 35

44 5 4 3 3 2 2 3 5 5 3 ₃₅

45 5 5 4 3 4 4 4 1 1 1 ₃₂

46 5 4 5 4 5 4 4 2 1 1 ₃₅

47 5 3 3 3 3 3 4 2 3 3 ₃₂

48 5 4 4 4 2 2 2 3 3 1 ₃₀

49 5 3 4 4 4 3 3 4 3 1 34

50 5 3 3 5 3 2 3 3 1 1 29

51 5 5 4 4 3 4 4 1 1 1 ₃₂

52 5 5 5 5 3 3 3 1 1 1 32

53 4 4 4 3 4 4 5 5 5 2 40

54 4 4 4 4 5 5 4 2 1 1 34

55 4 4 4 4 4 4 4 4 4 4 40

56 4 4 4 3 4 4 4 1 1 1 30

57 3 3 3 3 4 4 4 4 4 3 35

58 4 4 4 4 4 4 3 1 1 1 30

59 5 5 5 4 4 4 3 1 1 1 33

60 4 4 3 3 4 4 3 1 1 1 ₂₈

61 3 3 3 4 5 5 5 5 5 5 43

62 5 5 5 5 5 5 5 5 5 5 50

63 4 4 4 4 5 5 4 4 5 5 44

64 5 5 5 5 5 5 5 5 5 5 50

65 4 4 4 4 3 4 4 4 4 5 40

66 4 4 4 4 4 4 4 4 4 4 40

67 4 4 4 4 4 4 4 4 4 4 40

68 4 4 4 4 4 4 4 4 4 4 40

69 4 4 3 3 4 4 4 4 4 4 38

70 5 4 5 4 5 4 5 4 3 1 40

71 4 4 2 4 3 4 4 5 5 5 40

72 5 4 4 4 4 4 5 5 5 5 45

73 5 4 3 3 5 5 5 5 5 5 45

74 5 5 4 3 4 4 4 5 5 3 42

75 5 4 5 4 5 4 5 4 4 5 45

76 5 3 3 3 5 5 4 4 5 5 42

77 5 4 4 4 2 2 4 5 5 5 40

78 5 3 3 3 5 5 5 5 5 5 44

79 5 3 3 2 3 5 3 5 5 5 39

81 3 3 3 4 5 5 5 5 5 5 43

82 5 5 5 5 5 5 5 5 5 5 50

83 4 4 4 4 5 5 4 5 5 4 44

84 5 5 5 5 5 5 5 5 5 5 50

85 4 4 4 4 3 4 4 4 4 5 40

86 4 4 4 4 4 4 4 4 4 4 40

87 4 4 4 4 4 4 4 4 4 4 40

88 4 4 4 4 4 4 4 4 4 4 40

89 4 4 3 3 4 4 4 4 4 4 38

90 5 4 5 4 5 4 5 4 3 1 40

91 4 4 2 4 3 4 4 5 5 5 40

92 5 4 4 4 4 4 5 5 5 5 45

93 5 4 3 3 5 5 5 5 5 5 45

94 5 5 4 3 4 4 4 5 5 3 42

95 5 4 5 4 5 4 5 4 4 5 45

96 5 3 3 3 4 4 5 5 5 5 42

97 5 4 4 4 2 4 2 5 5 5 40

98 5 3 4 4 4 5 5 4 5 5 44

99 5 3 3 2 3 5 5 5 5 5 41

100 5 5 5 4 4 4 3 4 5 3 42

101 5 4 5 4 5 4 5 4 3 1 40

102 5 4 3 3 2 3 5 5 5 5 40

103 5 4 4 4 4 4 5 5 5 5 45

104 5 4 3 3 5 5 5 5 5 5 45

105 5 5 4 3 4 4 1 4 1 1 32

106 5 4 5 4 5 4 5 4 4 5 45

107 5 3 3 3 3 5 5 5 5 5 42

108 5 4 4 4 2 2 4 5 5 5 40

109 5 3 4 4 4 4 5 5 5 5 44

110 5 3 3 2 3 3 5 5 5 5 39

111 5 5 4 4 3 4 4 5 4 4 42

112 5 5 3 3 3 3 5 5 5 5 42

113 5 5 5 5 5 5 5 5 5 5 50

114 4 4 4 4 5 5 4 4 5 5 44

115 5 5 5 5 5 5 5 5 5 5 50

116 4 4 4 3 4 4 4 4 4 5 40

117 4 4 4 3 5 5 5 5 5 5 45

118 4 4 4 4 4 4 4 4 4 4 40

119 4 4 4 4 4 4 4 4 4 4 40

120 4 4 3 3 4 4 4 4 4 4 38

121 4 4 4 4 5 5 4 4 4 3 41

40 4 5 3 4 4 4 4 3 4 5 3 4 5 4 4 5 4 1 4 3 77 41 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 1 1 1 1 68

42 2 4 4 4 5 4 4 3 4 4 4 5 4 4 4 4 4 4 1 3 75 43 5 5 2 4 4 4 5 5 5 4 4 5 4 5 4 5 4 1 1 1 77 44 5 5 2 4 4 4 4 4 5 4 5 5 4 4 4 5 4 3 1 1 77 45 4 4 4 4 4 5 4 4 4 4 5 4 4 4 4 5 2 1 1 1 72

46 4 4 4 4 2 4 4 4 4 4 5 5 5 5 5 4 3 1 1 1 73 47 3 5 2 2 4 4 4 3 3 3 4 4 4 4 4 4 5 4 5 4 75 48 4 4 3 4 5 4 4 4 4 4 4 4 4 4 4 4 4 4 4 1 77 49 5 5 5 5 4 5 4 5 4 4 4 5 4 4 3 5 2 1 1 1 76

50 4 4 3 4 4 4 4 3 4 4 4 4 4 4 3 4 3 1 1 1 67 51 4 5 3 4 4 4 4 3 4 5 3 4 5 4 4 5 4 1 2 1 73 52 4 4 4 4 5 4 5 4 5 4 4 5 5 4 4 5 2 4 5 1 82 53 5 5 5 5 4 5 5 5 5 5 5 5 5 5 5 5 5 1 1 1 87

54 4 4 4 4 5 4 4 4 4 4 4 4 4 5 5 5 4 4 2 1 79 55 4 4 4 4 4 5 5 5 5 5 5 5 5 5 5 5 2 1 1 1 80 56 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 1 1 1 1 1 65 57 4 4 4 4 4 4 4 4 4 4 5 5 5 5 5 4 1 1 1 1 73

58 4 4 4 4 5 4 4 4 4 4 4 4 4 4 4 4 4 4 3 1 77 59 5 5 4 5 4 5 5 5 5 5 4 4 4 1 1 1 1 1 1 1 67 60 4 4 4 4 4 4 4 4 4 4 4 4 3 4 3 4 4 4 4 3 77 61 3 3 2 3 2 4 5 4 5 4 4 5 5 4 4 4 5 4 1 1 72

62 4 3 4 4 4 5 5 5 5 5 5 5 5 5 5 5 5 1 1 1 82 63 4 4 4 5 4 4 4 4 4 4 4 4 4 5 5 5 4 2 1 1 76 64 5 4 5 4 5 5 5 5 5 5 5 5 5 5 5 1 1 1 1 1 78 65 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 2 1 75

66 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 2 1 75 67 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 2 1 1 1 69 68 4 4 4 4 4 5 5 5 5 5 4 4 4 4 1 1 1 1 1 1 67 69 4 4 4 4 4 4 4 4 4 4 4 4 3 4 3 4 4 2 1 1 70

70 4 3 4 4 4 4 4 4 4 4 4 4 4 4 4 4 3 1 1 1 69 71 2 4 4 4 4 4 4 3 4 4 4 5 4 4 4 4 4 2 1 1 70 72 3 4 4 4 3 4 5 5 5 4 4 5 4 5 4 5 4 3 1 1 77 73 4 4 3 4 4 4 4 4 5 4 5 5 4 4 4 5 4 5 4 2 82

74 4 4 4 3 4 5 4 4 4 4 5 4 4 4 4 4 1 1 1 1 69 75 4 4 5 5 4 4 4 4 4 4 5 5 5 5 5 4 1 1 1 1 75 76 4 4 3 4 4 4 4 4 3 3 4 4 4 4 4 4 5 3 1 1 71 77 4 2 2 2 2 4 4 4 4 4 4 4 4 4 4 4 4 4 4 2 70

81 3 3 2 3 2 4 5 4 5 4 4 5 5 4 4 4 5 2 2 2 72 82 4 3 4 4 4 5 5 5 5 5 5 5 5 5 5 5 5 5 4 1 89

83 4 4 4 5 4 4 4 4 4 4 4 4 4 5 5 5 4 4 2 1 79 84 5 4 5 4 5 5 5 5 5 5 5 5 5 5 5 1 1 1 1 1 78 85 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 3 79 86 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 1 1 74

87 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 2 1 1 72 88 4 4 4 4 4 5 5 5 5 5 4 4 4 4 4 4 4 4 1 1 79 89 4 4 4 4 4 4 4 4 4 4 4 4 3 4 3 4 4 4 4 3 77 90 4 3 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 3 78

91 2 4 4 4 4 4 4 3 4 4 4 5 4 4 4 3 1 1 1 1 65 92 3 4 4 4 3 4 5 5 5 4 4 5 4 5 4 5 4 4 5 2 83 93 4 4 3 4 4 4 4 4 5 4 5 5 4 4 4 5 4 5 4 2 82 94 4 4 4 3 4 5 4 4 4 4 5 4 4 4 4 5 4 4 3 1 78

95 4 4 5 5 4 4 4 4 4 4 5 5 5 5 5 4 2 1 1 1 76 96 4 4 3 4 4 4 4 3 3 5 4 4 4 4 4 4 5 4 1 1 73 97 4 2 2 2 2 4 4 4 4 4 4 4 4 4 4 4 4 4 3 1 68 98 2 2 2 2 4 5 4 5 4 4 4 5 4 4 3 5 5 5 4 1 74

99 2 1 2 2 2 4 4 3 4 4 4 4 4 4 5 4 4 4 4 3 68 100 4 4 3 3 4 4 4 3 4 5 3 4 5 4 4 5 4 4 4 3 78 101 4 3 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 1 1 1 70 102 2 4 4 4 4 4 4 3 4 4 4 5 4 4 4 4 2 1 1 1 67

103 3 4 4 4 3 4 5 5 5 4 4 5 4 5 4 5 4 3 1 1 77 104 4 4 3 4 4 4 4 4 5 4 5 5 4 4 4 5 4 3 1 1 76 105 4 4 4 3 4 5 4 4 4 4 5 4 4 4 4 5 4 3 1 1 75 106 4 4 5 5 4 4 4 4 4 4 5 5 5 5 5 4 3 1 1 1 77

107 4 4 5 4 4 4 4 3 3 3 4 4 4 4 4 4 5 2 1 1 71 108 4 2 2 2 2 4 4 4 4 4 4 4 4 4 4 4 4 4 4 5 73 109 2 4 4 4 4 5 4 5 4 4 4 5 4 4 3 5 5 5 5 1 81 110 2 1 2 2 2 4 4 3 4 4 4 4 4 4 3 4 4 4 5 5 69

111 3 3 2 3 2 4 4 3 4 5 3 5 5 5 5 5 5 5 5 5 81 112 4 3 4 4 4 4 5 4 5 4 4 5 5 4 4 5 2 4 3 1 78 113 4 4 4 5 4 5 5 5 5 5 5 5 5 2 2 2 2 2 2 5 78 114 5 4 5 4 5 4 4 4 4 4 4 4 4 5 5 5 2 1 1 1 75

115 4 4 4 4 4 5 5 5 5 5 5 5 5 5 5 5 4 1 1 1 82 116 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 3 1 1 73 117 4 4 4 4 4 4 4 4 4 4 5 5 5 5 5 4 4 4 4 1 82 118 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 3 79

Lampiran 3 : Daftar Populasi Penelitian

Sumber : Dinas Kelautan dan Perikanan Provinsi Sumatera Utara 2014.

No

Unit Kerja

Jumlah

1

Kepala Dinas

1

2

Sekretaris

1

3

Bagian Umum

14

4

Bagian Keuangan

15

5

Bagian Program

5

6

Bidang Perikanan Tangkap

1

7

Prasarana Perikanan Tangkap

5

8

Usaha Perikanan Tangkap

4

9

Seksi Prasarana Pengolahan Hasil dan Pemasaran

7

10 Bidang Pengelolaan Wilayah Pesisir dan Pulau-pulau kecil

1

11 Seksi Konservasi dan Taman Laut

4

12 Seksi Pemberdayaan Masyarakat Pesisir

5

13 Seksi Pengelolaan Pulau-Pulau Kecil

4

14 Bidang Pengawasan dan Pengendalian Sumber Daya Perikanan

3

15 Seksi Penanganan Pelanggaran dan Penegakan Hukum

4

16 Seksi Sumber Daya Kelautan

6

17 Seksi sumber daya perairan umum

4

18 Bidang perikanan budidaya

2

19 Seksi teknologi

3

20 Seksi Kesehatan ikan

6

21 Seksi Pasca panen

6

22 Balai LPPMHP

20

23 UPPI Belawan

11

24 BBI Kerasaan

18

25 Budidaya ikan air payau dan laut

5

26 Ambarita

9

27 UPT Pulau Tello

11

Lampiran 4 : Karakteristik Responden

Pendidikan

Frequency Percent Valid Percent

Cumulative

Percent

Valid SLTA 26 21.3 21.3 21.3

D3 7 5.7 5.7 27.0

S1 79 64.8 64.8 91.8

S2 9 7.4 7.4 99.2

S3 1 .8 .8 100.0

Total 122 100.0 100.0

Pangkat/Gol

Frequency Percent Valid Percent

Cumulative

Percent

Valid IV/b 7 5.7 5.7 5.7

IV/a 3 2.5 2.5 8.2

III/d 28 23.0 23.0 31.1

III/c 21 17.2 17.2 48.4

III/B 48 39.3 39.3 87.7

III/a 11 9.0 9.0 96.7

II/c 4 3.3 3.3 100.0

Total 122 100.0 100.0

Jenis Kelamin

Frequency Percent Valid Percent

Cumulative

Percent

Valid Laki-Laki 77 63.1 63.1 63.1

Wanita 45 36.9 36.9 100.0

Lama Kerja

Frequency Percent Valid Percent

Cumulative

Percent

Valid 2 1 .8 .8 .8

3 5 4.1 4.1 4.9

4 11 9.0 9.0 13.9

5 6 4.9 4.9 18.9

6 7 5.7 5.7 24.6

7 1 .8 .8 25.4

8 5 4.1 4.1 29.5

9 3 2.5 2.5 32.0

15 1 .8 .8 32.8

18 2 1.6 1.6 34.4

19 1 .8 .8 35.2

20 4 3.3 3.3 38.5

21 1 .8 .8 39.3

22 6 4.9 4.9 44.3

23 4 3.3 3.3 47.5

24 12 9.8 9.8 57.4

25 16 13.1 13.1 70.5

26 1 .8 .8 71.3

27 6 4.9 4.9 76.2

28 11 9.0 9.0 85.2

29 5 4.1 4.1 89.3

30 3 2.5 2.5 91.8

31 3 2.5 2.5 94.3

32 1 .8 .8 95.1

33 2 1.6 1.6 96.7

34 4 3.3 3.3 100.0

Lampiran 5 : Output Deskripsi Statistik Variabel Penelitian

Descriptive Statistics

N Minimum Maximum Mean Std.

Deviation Variance

Perspektif Pelanggan 122 24.00 49.00 42.3361 4.07697 16.622

Perspektif Keuangan 122 24.00 50.00 42.8443 4.27373 18.265

Perspektif Proses Internal 122 28.00 50.00 37.3852 6.07861 36.950

Perspektif Belajar dan

Tumbuh

122 28.00 50.00 37.5902 5.91224 34.955

Kinerja Pegawai 122 65.00 89.00 75.3033 4.88697 23.882

6.1. Uji Validitas

A. Konsep Balanced Scorecar

1. Uji Validitas Variabel Perspektif Pelangga

Correlations

Item1 Item2 Item3 Item4 Item5 Item6 Item7 Item8 Item9 Item10 Jlh

Item1 Pearson Correlation 1 .597** _.375* _.502** _{.307 .270 .355 .278 .100 .530}** _.598**

Sig. (2-tailed) .000 .041 .005 .099 .150 .054 .137 .598 .003 .000

N 30 30 30 30 30 30 30 30 30 30 30

Item2 Pearson Correlation .597** _{1 .369}* _.517** _.416* _.379* _{.318 .300 .035 .348 .594}**

Sig. (2-tailed) .000 .045 .003 .022 .039 .087 .108 .853 .059 .001

N 30 30 30 30 30 30 30 30 30 30 30

Item3 Pearson Correlation .375* _.369* _{1 .429}* _.400* _.450* _{.350 .421}* _{.323 .461}* _.671**

Sig. (2-tailed) .041 .045 .018 .029 .013 .058 .020 .082 .010 .000

N 30 30 30 30 30 30 30 30 30 30 30

Item4 Pearson Correlation .502** _.517** _.429* _{1 .530}** _{.322 .378}* _.397* _.411* _.424* _.702**

Sig. (2-tailed) .005 .003 .018 .003 .083 .039 .030 .024 .019 .000

N 30 30 30 30 30 30 30 30 30 30 30

Item5 Pearson Correlation .307 .416* _.400* _.530** _{1 .508}** _.735** _.593** _.675** _.695** _.831**

Sig. (2-tailed) .099 .022 .029 .003 .004 .000 .001 .000 .000 .000

N 30 30 30 30 30 30 30 30 30 30 30

Item6 Pearson Correlation .270 .379* _.450* _{.322 .508}** _{1 .330 .462}* _{.343 .487}** _.646**

Sig. (2-tailed) .150 .039 .013 .083 .004 .075 .010 .064 .006 .000

N 30 30 30 30 30 30 30 30 30 30 30

Item7 Pearson Correlation .355 .318 .350 .378* _.735** _{.330 1 .769}** _.734** _.623** _.784**

Sig. (2-tailed) .054 .087 .058 .039 .000 .075 .000 .000 .000 .000

N 30 30 30 30 30 30 30 30 30 30 30

Item8 Pearson Correlation .278 .300 .421* _.397* _.593** _.462* _.769** _{1 .646}** _.527** _.756**

Sig. (2-tailed) .137 .108 .020 .030 .001 .010 .000 .000 .003 .000

N 30 30 30 30 30 30 30 30 30 30 30

Item9 Pearson Correlation .100 .035 .323 .411* _.675** _{.343 .734}** _.646** _{1 .628}** _.689**

Sig. (2-tailed) .598 .853 .082 .024 .000 .064 .000 .000 .000 .000

N 30 30 30 30 30 30 30 30 30 30 30

Item10 Pearson Correlation .530** _{.348 .461}* _.424* _.695** _.487** _.623** _.527** _.628** _{1 .801}**

Sig. (2-tailed) .003 .059 .010 .019 .000 .006 .000 .003 .000 .000

N 30 30 30 30 30 30 30 30 30 30 30

Jlh Pearson Correlation .598** _.594** _.671** _.702** _.831** _.646** _.784** _.756** _.689** _.801** ₁

Sig. (2-tailed) .000 .001 .000 .000 .000 .000 .000 .000 .000 .000

N 30 30 30 30 30 30 30 30 30 30 30

Correlations

Item1 Item2 Item3 Item4 Item5 Item6 Item7 Item8 Item9 Item10 Jlh

Item1 Pearson Correlation 1 .597** _.375* _.502** _{.307 .270 .355 .278 .100 .530}** _.598**

Sig. (2-tailed) .000 .041 .005 .099 .150 .054 .137 .598 .003 .000

N 30 30 30 30 30 30 30 30 30 30 30

Item2 Pearson Correlation .597** _{1 .369}* _.517** _.416* _.379* _{.318 .300 .035 .348 .594}**

Sig. (2-tailed) .000 .045 .003 .022 .039 .087 .108 .853 .059 .001

N 30 30 30 30 30 30 30 30 30 30 30

Item3 Pearson Correlation .375* _.369* _{1 .429}* _.400* _.450* _{.350 .421}* _{.323 .461}* _.671**

Sig. (2-tailed) .041 .045 .018 .029 .013 .058 .020 .082 .010 .000

N 30 30 30 30 30 30 30 30 30 30 30

Item4 Pearson Correlation .502** _.517** _.429* _{1 .530}** _{.322 .378}* _.397* _.411* _.424* _.702**

Sig. (2-tailed) .005 .003 .018 .003 .083 .039 .030 .024 .019 .000

N 30 30 30 30 30 30 30 30 30 30 30

Item5 Pearson Correlation .307 .416* _.400* _.530** _{1 .508}** _.735** _.593** _.675** _.695** _.831**

Sig. (2-tailed) .099 .022 .029 .003 .004 .000 .001 .000 .000 .000

N 30 30 30 30 30 30 30 30 30 30 30

Item6 Pearson Correlation .270 .379* .450* .322 .508** 1 .330 .462* .343 .487** .646**

Sig. (2-tailed) .150 .039 .013 .083 .004 .075 .010 .064 .006 .000

N 30 30 30 30 30 30 30 30 30 30 30

Item7 Pearson Correlation .355 .318 .350 .378* _.735** _{.330 1 .769}** _.734** _.623** _.784**

Sig. (2-tailed) .054 .087 .058 .039 .000 .075 .000 .000 .000 .000

N 30 30 30 30 30 30 30 30 30 30 30

Item8 Pearson Correlation .278 .300 .421* .397* .593** .462* .769** 1 .646** .527** .756**

Sig. (2-tailed) .137 .108 .020 .030 .001 .010 .000 .000 .003 .000

N 30 30 30 30 30 30 30 30 30 30 30

Item9 Pearson Correlation .100 .035 .323 .411* _.675** _{.343 .734}** _.646** _{1 .628}** _.689**

Sig. (2-tailed) .598 .853 .082 .024 .000 .064 .000 .000 .000 .000

N 30 30 30 30 30 30 30 30 30 30 30

Item10 Pearson Correlation .530** .348 .461* .424* .695** .487** .623** .527** .628** 1 .801**

Sig. (2-tailed) .003 .059 .010 .019 .000 .006 .000 .003 .000 .000

N 30 30 30 30 30 30 30 30 30 30 30

Jlh Pearson Correlation .598** _.594** _.671** _.702** _.831** _.646** _.784** _.756** _.689** _.801** ₁

Sig. (2-tailed) .000 .001 .000 .000 .000 .000 .000 .000 .000 .000

N 30 30 30 30 30 30 30 30 30 30 30

**. Correlation is significant at the 0.01 level (2-tailed).

2.. Uji Validitas Variabel Perspektif Keuangan

Correlations

Item1 Item2 Item3 Item4 Item5 Item6 Item7 Item8 Item9 Item10 Jlh

Item1 Pearson Correlation 1 .644** _.472** _.367* _{.115 .251 .164 .169 .046 .148 .582}**

Sig. (2-tailed) .000 .008 .046 .544 .181 .385 .371 .808 .436 .001

N 30 30 30 30 30 30 30 30 30 30 30

Item2 Pearson Correlation .644** _{1 .691}** _.601** _{.153 .237 .306 .104 .237 .353 .723}**

Sig. (2-tailed) .000 .000 .000 .420 .207 .100 .585 .207 .056 .000

N 30 30 30 30 30 30 30 30 30 30 30

Item3 Pearson Correlation .472** _.691** _{1 .657}** _.417* _{.349 .322 .149 .149 .281 .733}**

Sig. (2-tailed) .008 .000 .000 .022 .058 .083 .433 .433 .133 .000

N 30 30 30 30 30 30 30 30 30 30 30

Item4 Pearson Correlation .367* _.601** _.657** _{1 .459}* _.430* _{.285 .273 .273 .217 .736}**

Sig. (2-tailed) .046 .000 .000 .011 .018 .127 .144 .144 .250 .000

N 30 30 30 30 30 30 30 30 30 30 30

Item5 Pearson Correlation .115 .153 .417* _.459* _{1 .710}** _{.329 .221 .112 .216 .581}**

Sig. (2-tailed) .544 .420 .022 .011 .000 .076 .241 .555 .252 .001

N 30 30 30 30 30 30 30 30 30 30 30

Item6 Pearson Correlation .251 .237 .349 .430* _.710** _{1 .243 -.054 .051 .124 .530}**

Sig. (2-tailed) .181 .207 .058 .018 .000 .195 .775 .789 .515 .003

N 30 30 30 30 30 30 30 30 30 30 30

Item7 Pearson Correlation .164 .306 .322 .285 .329 .243 1 .386* _.528** _.633** _.667**

Sig. (2-tailed) .385 .100 .083 .127 .076 .195 .035 .003 .000 .000

N 30 30 30 30 30 30 30 30 30 30 30

Item8 Pearson Correlation .169 .104 .149 .273 .221 -.054 .386* _{1 .631}** _{.352 .506}**

Sig. (2-tailed) .371 .585 .433 .144 .241 .775 .035 .000 .056 .004

N 30 30 30 30 30 30 30 30 30 30 30

Item9 Pearson Correlation .046 .237 .149 .273 .112 .051 .528** _.631** _{1 .466}** _.546**

Sig. (2-tailed) .808 .207 .433 .144 .555 .789 .003 .000 .009 .002

N 30 30 30 30 30 30 30 30 30 30 30

Item10 Pearson Correlation .148 .353 .281 .217 .216 .124 .633** _{.352 .466}** _{1 .595}**

Sig. (2-tailed) .436 .056 .133 .250 .252 .515 .000 .056 .009 .001

N 30 30 30 30 30 30 30 30 30 30 30

Jlh Pearson Correlation .582** _.723** _.733** _.736** _.581** _.530** _.667** _.506** _.546** _.595** ₁

Sig. (2-tailed) .001 .000 .000 .000 .001 .003 .000 .004 .002 .001

Correlations

Item1 Item2 Item3 Item4 Item5 Item6 Item7 Item8 Item9 Item10 Jlh

Item1 Pearson Correlation 1 .644** _.472** _.367* _{.115 .251 .164 .169 .046 .148 .582}**

Sig. (2-tailed) .000 .008 .046 .544 .181 .385 .371 .808 .436 .001

N 30 30 30 30 30 30 30 30 30 30 30

Item2 Pearson Correlation .644** _{1 .691}** _.601** _{.153 .237 .306 .104 .237 .353 .723}**

Sig. (2-tailed) .000 .000 .000 .420 .207 .100 .585 .207 .056 .000

N 30 30 30 30 30 30 30 30 30 30 30

Item3 Pearson Correlation .472** _.691** _{1 .657}** _.417* _{.349 .322 .149 .149 .281 .733}**

Sig. (2-tailed) .008 .000 .000 .022 .058 .083 .433 .433 .133 .000

N 30 30 30 30 30 30 30 30 30 30 30

Item4 Pearson Correlation .367* _.601** _.657** _{1 .459}* _.430* _{.285 .273 .273 .217 .736}**

Sig. (2-tailed) .046 .000 .000 .011 .018 .127 .144 .144 .250 .000

N 30 30 30 30 30 30 30 30 30 30 30

Item5 Pearson Correlation .115 .153 .417* _.459* _{1 .710}** _{.329 .221 .112 .216 .581}**

Sig. (2-tailed) .544 .420 .022 .011 .000 .076 .241 .555 .252 .001

N 30 30 30 30 30 30 30 30 30 30 30

Item6 Pearson Correlation .251 .237 .349 .430* _.710** _{1 .243 -.054 .051 .124 .530}**

Sig. (2-tailed) .181 .207 .058 .018 .000 .195 .775 .789 .515 .003

N 30 30 30 30 30 30 30 30 30 30 30

Item7 Pearson Correlation .164 .306 .322 .285 .329 .243 1 .386* _.528** _.633** _.667**

Sig. (2-tailed) .385 .100 .083 .127 .076 .195 .035 .003 .000 .000

N 30 30 30 30 30 30 30 30 30 30 30

Item8 Pearson Correlation .169 .104 .149 .273 .221 -.054 .386* _{1 .631}** _{.352 .506}**

Sig. (2-tailed) .371 .585 .433 .144 .241 .775 .035 .000 .056 .004

N 30 30 30 30 30 30 30 30 30 30 30

Item9 Pearson Correlation .046 .237 .149 .273 .112 .051 .528** _.631** _{1 .466}** _.546**

Sig. (2-tailed) .808 .207 .433 .144 .555 .789 .003 .000 .009 .002

N 30 30 30 30 30 30 30 30 30 30 30

Item10 Pearson Correlation .148 .353 .281 .217 .216 .124 .633** _{.352 .466}** _{1 .595}**

Sig. (2-tailed) .436 .056 .133 .250 .252 .515 .000 .056 .009 .001

N 30 30 30 30 30 30 30 30 30 30 30

Jlh Pearson Correlation .582** .723** .733** .736** .581** .530** .667** .506** .546** .595** 1

Sig. (2-tailed) .001 .000 .000 .000 .001 .003 .000 .004 .002 .001

N 30 30 30 30 30 30 30 30 30 30 30

**. Correlation is significant at the 0.01 level (2-tailed).

*. Correlation is significant at the 0.05 level (2-tailed).

Correlations

Item1 Item1 Item1 Item1 Item1 Item1 Item1 Item1 Item1 Item1 Jlh

Item1 Pearson Correlation 1 .587** _.728** _.369* _.378* _{.226 .365}* _.468** _.405* _{.202 .663}**

Sig. (2-tailed) .001 .000 .045 .039 .229 .048 .009 .026 .284 .000

N 30 30 30 30 30 30 30 30 30 30 30

Item1 Pearson Correlation .587** _{1 .425}* _.584** _{.259 .216 .493}** _.374* _.383* _.427* _.670**

Sig. (2-tailed) .001 .019 .001 .167 .251 .006 .042 .037 .019 .000

N 30 30 30 30 30 30 30 30 30 30 30

Item1 Pearson Correlation .728** _.425* _{1 .428}* _.455* _.380* _.373* _.563** _.569** _{.342 .740}**

Sig. (2-tailed) .000 .019 .018 .012 .038 .042 .001 .001 .064 .000

N 30 30 30 30 30 30 30 30 30 30 30

Item1 Pearson Correlation .369* _.584** _.428* _{1 .379}* _{.258 .523}** _.469** _.548** _.519** _.727**

Sig. (2-tailed) .045 .001 .018 .039 .169 .003 .009 .002 .003 .000

N 30 30 30 30 30 30 30 30 30 30 30

Item1 Pearson Correlation .378* _{.259 .455}* _.379* _{1 .619}** _{.169 .464}** _.540** _{.335 .660}**

Sig. (2-tailed) .039 .167 .012 .039 .000 .371 .010 .002 .070 .000

N 30 30 30 30 30 30 30 30 30 30 30

Item1 Pearson Correlation .226 .216 .380* _{.258 .619}** _{1 .358 .550}** _.482** _.388* _.638**

Sig. (2-tailed) .229 .251 .038 .169 .000 .052 .002 .007 .034 .000

N 30 30 30 30 30 30 30 30 30 30 30

Item1 Pearson Correlation .365* _.493** _.373* _.523** _{.169 .358 1 .520}** _{.329 .326 .652}**

Sig. (2-tailed) .048 .006 .042 .003 .371 .052 .003 .075 .079 .000

N 30 30 30 30 30 30 30 30 30 30 30

Item1 Pearson Correlation .468** _.374* _.563** _.469** _.464** _.550** _.520** _{1 .757}** _.521** _.810**

Sig. (2-tailed) .009 .042 .001 .009 .010 .002 .003 .000 .003 .000

N 30 30 30 30 30 30 30 30 30 30 30

Item1 Pearson Correlation .405* _.383* _.569** _.548** _.540** _.482** _{.329 .757}** _{1 .581}** _.798**

Sig. (2-tailed) .026 .037 .001 .002 .002 .007 .075 .000 .001 .000

N 30 30 30 30 30 30 30 30 30 30 30

Item1 Pearson Correlation .202 .427* _{.342 .519}** _{.335 .388}* _{.326 .521}** _.581** _{1 .656}**

Sig. (2-tailed) .284 .019 .064 .003 .070 .034 .079 .003 .001 .000

N 30 30 30 30 30 30 30 30 30 30 30

Jlh Pearson Correlation .663** _.670** _.740** _.727** _.660** _.638** _.652** _.810** _.798** _.656** ₁

Sig. (2-tailed) .000 .000 .000 .000 .000 .000 .000 .000 .000 .000

N 30 30 30 30 30 30 30 30 30 30 30

**. Correlation is significant at the 0.01 level (2-tailed).

4. Uji Validitas Variabel Perspektif Pembelajaran dan Pertumbuhan

Correlations

Item1 Item2 Item3 Item4 Item5 Item6 Item7 Item8 Item9 Item10 Jlh

Item1 Pearson Correlation 1 .597** _.375* _.490** _{.356 .270 .355 .278 .100 .530}** _.605**

Sig. (2-tailed) .000 .041 .006 .054 .150 .054 .137 .598 .003 .000

N 30 30 30 30 30 30 30 30 30 30 30

Item2 Pearson Correlation .597** _{1 .369}* _.520** _.402* _.379* _{.318 .300 .035 .348 .592}**

Sig. (2-tailed) .000 .045 .003 .028 .039 .087 .108 .853 .059 .001

N 30 30 30 30 30 30 30 30 30 30 30

Item3 Pearson Correlation .375* _.369* _{1 .432}* _.527** _.450* _{.350 .421}* _{.323 .461}* _.691**

Sig. (2-tailed) .041 .045 .017 .003 .013 .058 .020 .082 .010 .000

N 30 30 30 30 30 30 30 30 30 30 30

Item4 Pearson Correlation .490** _.520** _.432* _{1 .680}** _{.325 .379}* _.396* _.407* _.430* _.719**

Sig. (2-tailed) .006 .003 .017 .000 .079 .039 .030 .025 .018 .000

N 30 30 30 30 30 30 30 30 30 30 30

Item5 Pearson Correlation .356 .402* _.527** _.680** _{1 .637}** _.582** _.631** _.586** _.587** _.847**

Sig. (2-tailed) .054 .028 .003 .000 .000 .001 .000 .001 .001 .000

N 30 30 30 30 30 30 30 30 30 30 30

Item6 Pearson Correlation .270 .379* _.450* _{.325 .637}** _{1 .330 .462}* _{.343 .487}** _.663**

Sig. (2-tailed) .150 .039 .013 .079 .000 .075 .010 .064 .006 .000

N 30 30 30 30 30 30 30 30 30 30 30

Item7 Pearson Correlation .355 .318 .350 .379* _.582** _{.330 1 .769}** _.734** _.623** _.759**

Sig. (2-tailed) .054 .087 .058 .039 .001 .075 .000 .000 .000 .000

N 30 30 30 30 30 30 30 30 30 30 30

Item8 Pearson Correlation .278 .300 .421* _.396* _.631** _.462* _.769** _{1 .646}** _.527** _.760**

Sig. (2-tailed) .137 .108 .020 .030 .000 .010 .000 .000 .003 .000

N 30 30 30 30 30 30 30 30 30 30 30

Item9 Pearson Correlation .100 .035 .323 .407* _.586** _{.343 .734}** _.646** _{1 .628}** _.671**

Sig. (2-tailed) .598 .853 .082 .025 .001 .064 .000 .000 .000 .000

N 30 30 30 30 30 30 30 30 30 30 30

Item1

0

Pearson Correlation .530** _{.348 .461}* _.430* _.587** _.487** _.623** _.527** _.628** _{1 .784}**

Sig. (2-tailed) .003 .059 .010 .018 .001 .006 .000 .003 .000 .000

N 30 30 30 30 30 30 30 30 30 30 30

Jlh Pearson Correlation .605** _.592** _.691** _.719** _.847** _.663** _.759** _.760** _.671** _.784** ₁

Sig. (2-tailed) .000 .001 .000 .000 .000 .000 .000 .000 .000 .000

Correlations

Item1 Item2 Item3 Item4 Item5 Item6 Item7 Item8 Item9 Item10 Jlh

Item1 Pearson Correlation 1 .597** _.375* _.490** _{.356 .270 .355 .278 .100 .530}** _.605**

Sig. (2-tailed) .000 .041 .006 .054 .150 .054 .137 .598 .003 .000

N 30 30 30 30 30 30 30 30 30 30 30

Item2 Pearson Correlation .597** _{1 .369}* _.520** _.402* _.379* _{.318 .300 .035 .348 .592}**

Sig. (2-tailed) .000 .045 .003 .028 .039 .087 .108 .853 .059 .001

N 30 30 30 30 30 30 30 30 30 30 30

Item3 Pearson Correlation .375* _.369* _{1 .432}* _.527** _.450* _{.350 .421}* _{.323 .461}* _.691**

Sig. (2-tailed) .041 .045 .017 .003 .013 .058 .020 .082 .010 .000

N 30 30 30 30 30 30 30 30 30 30 30

Item4 Pearson Correlation .490** _.520** _.432* _{1 .680}** _{.325 .379}* _.396* _.407* _.430* _.719**

Sig. (2-tailed) .006 .003 .017 .000 .079 .039 .030 .025 .018 .000

N 30 30 30 30 30 30 30 30 30 30 30

Item5 Pearson Correlation .356 .402* _.527** _.680** _{1 .637}** _.582** _.631** _.586** _.587** _.847**

Sig. (2-tailed) .054 .028 .003 .000 .000 .001 .000 .001 .001 .000

N 30 30 30 30 30 30 30 30 30 30 30

Item6 Pearson Correlation .270 .379* _.450* _{.325 .637}** _{1 .330 .462}* _{.343 .487}** _.663**

Sig. (2-tailed) .150 .039 .013 .079 .000 .075 .010 .064 .006 .000

N 30 30 30 30 30 30 30 30 30 30 30

Item7 Pearson Correlation .355 .318 .350 .379* _.582** _{.330 1 .769}** _.734** _.623** _.759**

Sig. (2-tailed) .054 .087 .058 .039 .001 .075 .000 .000 .000 .000

N 30 30 30 30 30 30 30 30 30 30 30

Item8 Pearson Correlation .278 .300 .421* _.396* _.631** _.462* _.769** _{1 .646}** _.527** _.760**

Sig. (2-tailed) .137 .108 .020 .030 .000 .010 .000 .000 .003 .000

N 30 30 30 30 30 30 30 30 30 30 30

Item9 Pearson Correlation .100 .035 .323 .407* _.586** _{.343 .734}** _.646** _{1 .628}** _.671**

Sig. (2-tailed) .598 .853 .082 .025 .001 .064 .000 .000 .000 .000

N 30 30 30 30 30 30 30 30 30 30 30

Item1

0

Pearson Correlation .530** _{.348 .461}* _.430* _.587** _.487** _.623** _.527** _.628** _{1 .784}**

Sig. (2-tailed) .003 .059 .010 .018 .001 .006 .000 .003 .000 .000

N 30 30 30 30 30 30 30 30 30 30 30

Jlh Pearson Correlation .605** .592** .691** .719** .847** .663** .759** .760** .671** .784** 1

Sig. (2-tailed) .000 .001 .000 .000 .000 .000 .000 .000 .000 .000

N 30 30 30 30 30 30 30 30 30 30 30

**. Correlation is significant at the 0.01 level (2-tailed).

Correlations

Butir1 Butir2 Butir3 Butir4 Butir5 Total

Butir1 Pearson Correlation 1 .273 .481** .414* .139 .655**

Sig. (2-tailed) .144 .007 .023 .464 .000

N 30 30 30 30 30 30

Butir2 Pearson Correlation .273 1 .539** .441* .337 .706**

Sig. (2-tailed) .144 .002 .015 .069 .000

N 30 30 30 30 30 30

Butir3 Pearson Correlation .481** .539** 1 .547** .517** .856**

Sig. (2-tailed) .007 .002 .002 .003 .000

N 30 30 30 30 30 30

Butir4 Pearson Correlation .414* .441* .547** 1 .336 .744**

Sig. (2-tailed) .023 .015 .002 .070 .000

N 30 30 30 30 30 30

Butir5 Pearson Correlation .139 .337 .517** .336 1 .649**

Sig. (2-tailed) .464 .069 .003 .070 .000

N 30 30 30 30 30 30

Total Pearson Correlation .655** .706** .856** .744** .649** 1

Sig. (2-tailed) .000 .000 .000 .000 .000

N 30 30 30 30 30 30

**. Correlation is significant at the 0.01 level (2-tailed). *. Correlation is significant at the 0.05 level (2-tailed).

B. Kinerja Pegawai

2. Indikator Kuantitas Kerja

Correlations

Butir1 Butir2 Butir3 Butir4 Butir5 Total

Butir1 Pearson Correlation 1 .585** .651** .547** .226 .760**

Sig. (2-tailed) .001 .000 .002 .230 .000

N 30 30 30 30 30 30

Butir2 Pearson Correlation .585** 1 .735** .710** .386* .873**

Sig. (2-tailed) .001 .000 .000 .035 .000

N 30 30 30 30 30 30

Butir3 Pearson Correlation .651** .735** 1 .718** .388* .892**

Sig. (2-tailed) .000 .000 .000 .034 .000

N 30 30 30 30 30 30

Butir4 Pearson Correlation .547** .710** .718** 1 .330 .841**

Sig. (2-tailed) .002 .000 .000 .074 .000

N 30 30 30 30 30 30

Butir5 Pearson Correlation .226 .386* .388* .330 1 .577**

Sig. (2-tailed) .230 .035 .034 .074 .001

N 30 30 30 30 30 30

Total Pearson Correlation .760** .873** .892** .841** .577** 1

Sig. (2-tailed) .000 .000 .000 .000 .001

N 30 30 30 30 30 30

3. Indikator Inisiatif

Correlations

Butir1 Butir2 Butir3 Butir4 Butir5 Total

Butir1 Pearson Correlation 1 .597** .375* .490** .356 .711**

Sig. (2-tailed) .000 .041 .006 .054 .000

N 30 30 30 30 30 30

Butir2 Pearson Correlation .597** 1 .369* .520** .402* .720**

Sig. (2-tailed) .000 .045 .003 .028 .000

N 30 30 30 30 30 30

Butir3 Pearson Correlation .375* .369* 1 .432* .527** .753**

Sig. (2-tailed) .041 .045 .017 .003 .000

N 30 30 30 30 30 30

Butir4 Pearson Correlation .490** _.520** _.432* _{1 .680}** _.824**

Sig. (2-tailed) .006 .003 .017 .000 .000

N 30 30 30 30 30 30

Butir5 Pearson Correlation .356 .402* .527** .680** 1 .787**

Sig. (2-tailed) .054 .028 .003 .000 .000

N 30 30 30 30 30 30

Total Pearson Correlation .711** _.720** _.753** _.824** _.787** ₁

Sig. (2-tailed) .000 .000 .000 .000 .000

N 30 30 30 30 30 30

4. Indikator Kerjasama

Correlations

Butir1 Butir2 Butir3 Butir4 Butir5 Total

Butir1 Pearson Correlation 1 .597** .375* .490** .356 .711**

Sig. (2-tailed) .000 .041 .006 .054 .000

N 30 30 30 30 30 30

Butir2 Pearson Correlation .597** 1 .369* .520** .402* .720**

Sig. (2-tailed) .000 .045 .003 .028 .000

N 30 30 30 30 30 30

Butir3 Pearson Correlation .375* .369* 1 .432* .527** .753**

Sig. (2-tailed) .041 .045 .017 .003 .000

N 30 30 30 30 30 30

Butir4 Pearson Correlation .490** .520** .432* 1 .680** .824**

Sig. (2-tailed) .006 .003 .017 .000 .000

N 30 30 30 30 30 30

Butir5 Pearson Correlation .356 .402* .527** .680** 1 .787**

Sig. (2-tailed) .054 .028 .003 .000 .000

N 30 30 30 30 30 30

Total Pearson Correlation .711** .720** .753** .824** .787** 1

Sig. (2-tailed) .000 .000 .000 .000 .000

N 30 30 30 30 30 30

**. Correlation is significant at the 0.01 level (2-tailed).

*. Correlation is significant at the 0.05 level (2-tailed).

6.2. Uji Reliabilitas Data

A. Konsep Balanced Scorecard

1. Variabel Perspektif Pelanggan (X

1

)

Reliability Statistics

Cronbach's Alpha

Cronbach's Alpha Based on Standardized

Items

Item1 32.8000 22.786 .429 .533 .816

3. Variabel Perspektif Proses Bisnis Internal X

3

4. Variabel Perspektif Pembelajaran dan Pertumbuhan X

4

Reliability Statistics

Cronbach's

Alpha

Cronbach's

Alpha Based on

Standardized

Items

N of Items

.887 .890 10

Item-Total Statistics

Scale Mean if

Item Deleted

Scale Variance

if Item Deleted

Corrected

Item-Total

Correlation

Squared

Multiple

Correlation

Cronbach's

Alpha if Item

Deleted

Item1 34.2000 24.097 .513 .581 .883

Item2 33.9333 24.547 .509 .547 .883

Item3 34.0000 21.793 .573 .362 .883

Item4 33.9333 22.271 .626 .646 .876

Item5 33.8667 21.982 .800 .744 .863

Item6 33.8667 23.154 .568 .530 .880

Item7 33.9667 22.102 .680 .760 .871

Item8 33.9667 22.999 .697 .667 .871

Item9 34.0000 23.862 .596 .754 .878

Item10 33.8667 22.809 .725 .662 .869

B. Variabel Y (Kinerja Pegawai)

1. Indikator Tanggung Jawab

Lampiran 7.

Output Uji Asumsi Klasik

One-Sample Kolmogorov-Smirnov Test

Unstandardized

Residual

N 122

Normal Parametersa,b Mean .0000000 Std. Deviation 4.00358846

Most Extreme Differences Absolute .056

Positive .034

Negative -.056

Kolmogorov-Smirnov Z .622

Asymp. Sig. (2-tailed) .833

a. Test distribution is Normal.

b. Calculated from data.

2. Uji

Multicollinearity

Coefficientsa

Model

Unstandardized Coefficients

Standardized Coefficients

t Sig.

Collinearity Statistics

B Std.

Error Beta Tolerance VIF

1 (Constant) 51.482 5.632 9.140 .000

Perspektif Pelanggan -.695 .200 -.579 -3.473 .001 .206 4.853

Perspektif Keuangan .486 .192 .425 2.534 .013 .204 4.908

Perspektif Proses Internal .419 .070 .521 6.015 .000 .763 1.310

Perspektif Belajar dan Tumbuh

.445 .073 .538 6.082 .000 .733 1.365

3. Uji Heterokedastisitas

Uji Glejser

Coefficientsa

Model

Unstandardized

Coefficients

Standardized

Coefficients

t Sig. B Std. Error Beta

1 (Constant) 7.270 3.170 2.293 .024

Perspektif Pelanggan .049 .113 .088 .439 .661

Perspektif Keuangan -.154 .108 -.285 -1.423 .157

Perspektif Proses Internal .022 .039 .057 .550 .583

Perspektif Belajar dan

Tumbuh

-.009 .041 -.022 -.210 .834

Lampiran 8. Hasil Uji Hipotesis

8.1. Koefisien Determinasi (R

2

)

Model Summaryb

Model R R Square Adjusted R Square

Std. Error of the

Estimate

1 .573a .329 .306 4.07145

a. Predictors: (Constant), Perspektif Belajar dan Tumbuh, Perspektif

Pelanggan, Perspektif Proses Internal, Perspektif Keuangan

b. Dependent Variable: Kinerja Pegawai

8.2.

Uji Signifikan Simultan (Uji-F)

ANOVAb

Model Sum of Squares df Mean Square F Sig.

1 Regression 950.303 4 237.576 14.332 .000a

Residual 1939.475 117 16.577

Total 2889.779 121

a. Predictors: (Constant), Perspektif Belajar dan Tumbuh, Perspektif Pelanggan, Perspektif

Proses Internal, Perspektif Keuangan

b. Dependent Variable: Kinerja Pegawai

8.3. Uji Signifikan Parsial (Uji-t)

Coefficientsa

Model

Unstandardized Coefficients

Standardized

Coefficients

t Sig. B Std. Error Beta

1 (Constant) 51.482 5.632 9.140 .000

Perspektif Pelanggan -.695 .200 -.579 -3.473 .001

Perspektif Keuangan .486 .192 .425 2.534 .013

Perspektif Proses Internal .419 .070 .521 6.015 .000

Perspektif Belajar dan

Tumbuh

.445 .073 .538 6.082 .000

Lampiran 9 : Jadwal Penelitian

No Uraian Kegiatan Februari Maret April Mai Juni Juli Agustus

1 2 3 4 5 1 2 3 4 1 2 3 4 5 1 2 3 4 5 1 2 3 4 5 1 2 3 4 5 1 2 3 4 5

1 Penentuan Judul

2 Survei lapangan

3 Proposal Penelitian 4 Kolokium

5 Penyebaran kuesioner

6 Pengumpulan Data

7 Pengolahan Data

8 Penulisan Tesis

9 Seminar Hasil