93 Lampiran 1: Survei Pendahuluan
Pilihlah salah satu jawaban yang paling Anda anggap sesuai !
Apakah yang membuat Saudara puas terhadap Shangri-La ?
Shangri- La selalu melayani tamu dengan berpegang pada value yang ada (Respect, Humility, Responsiveness, Sincerity, dan Courtesy)
Shangri- La selalu memberikan layanan yang lebih bersahabat disbanding pesaingnya
Shangri- La memberikan penghargaan dan insentif yang layak bagi karyawannya
Shangri- La memberikan suasana kerja yang nyaman dengan fasilitas yang
mend ukung
94
Lampiran 2 : Prosentase Kedatangan Tamu Bulan Februari 2010
Reguler First Timer Tanggal
Jumlah % Jumlah %
Total
Arrival Keterangan
1 83 76.14679 26 23.85321 109
2 72 71.28713 29 28.71287 101
3 65 66.32653 33 33.67347 98
4 67 42.13836 92 57.86164 159
5 34 13.76518 213 86.23482 247
Grup Munas
6 4 8.333333 44 91.66667 48
7 56 80 14 20 70
8 109 78.98551 29 21.01449 138
9 80 59.70149 54 40.29851 134
10 78 75 26 25 104
11 63 70 27 30 90
12 26 66.66667 13 33.33333 39
13 28 41.17647 40 58.82353 68
14 42 75 14 25 56
15 42 80.76923 10 19.23077 52
16 72 66.66667 36 33.33333 108
17 59 72.83951 22 27.16049 81
18 60 56.60377 46 43.39623 106
19 43 51.19048 41 48.80952 84
20 41 38.31776 66 61.68224 107
21 90 54.21687 76 45.78313 166
22 75 63.55932 43 36.44068 118
23 85 59.85915 57 40.14085 142
24 89 37.87234 146 62.12766 235
Grup Wijaya Wedding
25 70 40.69767 102 59.30233 172
Grup Wijaya Wedding
26 29 69.04762 13 30.95238 42
27 51 53.68421 44 46.31579 95
28 69 57.98319 50 42.01681 119
58.13697 42.01681
95 Lampiran 3 : Sampel Penelitian
Front Office
1 Ahmad Fuad Muzakki L A Service Associate 12/1/2006
2 Amalia Nur Rizki P A Service Leader 8/22/2006
3 Annisa Syuhada S P A Service Leader 2/18/2008
4 Ekta Martori L A Service Associate 10/21/2002
5 Erlita Sushanti P B Service Manager 7/4/1996
6 Farid Basrowy L B Service Leader 12/6/2001
7 Hermin Ari S P B Service Manager 2/10/1995
8 Debby Resnatari P B Asst. FOM 4/1/2005
9 Indrijani P B Service Leader 11/12/1994
10 Mega Nurhayati P B
Guest History
Coordinator 8/27/2008
11 Monica P A MICE Supervisor 8/11/2008
12 Rahmawati Margina P A Service Associate 9/1/2005
13 Robertus Jaka L A Service Manager 9/1/2005
14 Sig it Evans L B Service Manager 6/5/1995
15 Sukohadi L B Service Leader 12/21/1996
Guest Relation
1 Idayani Husodo P A Service Leader 2/26/2007
2 Olivia Surayajaya P B
Guest Relation
Manager 4/8/2002
Concierge
1 Alwi Wijaya Kusuma L C Service Associate 12/18/1995
2 Anang Indramulya L B Service Leader 2/6/1995
3 Bambang Kurniawan L B Service Associate 6/10/1996 4 Bambang Sutikno L B Service Associate 11/8/1994
5 Burhanudin L B Service Associate 11/1/2005
6 Dariyono L B Service Associate 12/5/1994
7 Didit Waluyo L B Service Associate 11/8/1994
8 Dody Adi Nugroho L B Service Associate 8/1/1997
9 Happy Sriharto L B Service Associate 6/2/1997
10 J. Widonarto L C Service Associate 2/22/1995
11 Karel Ferdinan L B Service Associate 10/26/1995
12 Lasiyanto L B Service Associate 9/1/1993
13 M Kunto L B Service Associate 7/21/2002
14 Muh. Subechan L C Service Associate 4/3/1995
15 Musiyanto L B Service Associate 12/10/1994
96 Lampiran 3: Sampel Penelitian (sambungan)
16 Nur Juhanno L B Service Associate 12/10/1994
17 Pamungkas Arianto L A Service Associate 2/21/2004
18 Roffly Edwin L B Service Manager 4/21/1997
19 Saiful Anam L B Service Associate 11/5/1996
20 Santoso L B Service Associate 11/3/1994
21 Sugeng Mulyanto L B Service Leader 4/1/1995
22 Suherwan L B Service Associate 11/3/1994
23 Zulkarnain Parlindungan L C Service Associate 12/9/1994
Horizon Lounge
1 Agus Priyanto L A Service Associate 8/21/2008
2 Agustina Widya P A Service Associate 2/21/2002
3 Arif Udoyono L C Service Associate 1/28/1995
4 Aris Agus L A Service Associate 8/21/2003
5 Fanny Kartika Sari P A Service Leader 4/7/2008 6 Hariyono Boechori L C Service Manager 11/3/1994
Transportation
1 Didik iswanto L B Service Associate 3/1/2001
2 Gigih Prasetyo L B Service Associate 3/1/2001
3 Tengku Amrin L C Service Associate 5/6/1995
Telephone Operator
1 Adri Suhardiwitanto L A Service Associate 3/1/1995
2 Antonia Sri W P A Service Leader 6/2/1997
3 Byta Mariani P B Service Leader 11/15/1994
4 Faridhotul Istiqomah P B Service Associate 11/3/1994
5 Prasetyo Budi L B Service Manager 6/4/2002
6 Sapta Rina P B Service Associate 11/1/1994
7 Hartono Soenarso L B Service Associate 2/12/1995
Health Club
1 Aan Supatmi L A Service Associate 12/21/2007
2 Agus Prabowo L B Service Associate 11/3/1994
3 Choirur Rosjidin L A Service Associate 7/1/1997 4 Christiyani Zebua P A Service Associate 11/1/2008
97 Lampiran 3: Sampel Penelitian (sambungan)
6 Ika Desi Sagitarini P A Service Associate 8/11/2005
7 Lizza Kartika P A Service Leader 3/3/2008
8 Mudji Wiranto L B Service Associate 12/5/1994
9 Mulyono L A Service Associate 6/21/2005
10 Nanang Prastiyo L A Service Associate 2/4/2008 11 Rina Dwi Anggraeni P A
Asst. Health Club
Manager 10/14/2005
12 Sri Wulandari P A Service Leader 8/8/2005
13 Suharti (Aning) P A Service Associate 7/2/2007
14 Sulastri P B Service Associate 8/21/1998
15 Tony Koentjoro L B Service Associate 12/5/1994
16 Wahyudi Hermanto L B Service Leader 6/5/1996
Florist
1 Endang Soegijandini P B Service Associate 7/2/1997
2 Joedi Moedjono L B Service Leader 11/2/1996
3 Nunung Eka P B Service Associate 4/13/1995
Housekeeping
1 Adi Susanto L A Service Associate 2/21/2004
2 Agus Prasetyo L A Service Associate 2/21/2001
3 Anang Hanafi L A Service Associate 4/21/2005
4 Anissa Lahamu P B Service Associate 4/6/1996
5 Totok Haryono L B Service Associate 11/21/1995
6 Atok Dwinanto L B Service Leader 7/1/1997
7 Wiwin Sri Wahyuni P B Service Manager 3/10/1995 8 Bambang Widianto L B Service Associate 12/21/1995
9 Darmo Suwito L B Service Leader 2/21/2001
10 Djoko Murtanto L B Service Associate 4/1/1995 11 Putri Nilawati P B Service Associate 11/10/1994 12 Eka Kurnia Adi L B Service Associate 11/4/1996
13 Eko Choirul L B Service Associate 2/21/2004
14 Eko Mardi S L B Service Associate 11/1/2007
15 Endah Rostianti P B Service Leader 2/21/2001
16 Erry Satriyo L B Service Associate 5/18/1995
17 Yurry Satya Wibawa L B Service Leader 8/21/2003 18 Hanyfan Effendi L B Service Associate 2/6/1995
98 Lampiran 3: Sampel Penelitian (sambungan)
21 Ivan Agustin L A Service Associate 8/21/2002
22 Joko Suwarno L B Service Associate 8/2/1996
23 Kristian Yusup L B Service Leader 11/22/ 1995
24 Lalu Mayenda L B Service Associate 4/1/1995
25 Lukman Naviyanto L B Service Associate 3/1/1995
26 Arief Romli L B Service Leader 6/8/1996
27 Nicky Arsyad L B Service Leader 3/1/1995
28 Mawan Joko S L B Service Associate 11/12/1994
29 Susiani P B Service Associate 1/11/1995
30 Mochamad Taufiq L A Service Associate 8/21/2003 31 Moedji Harijanto L B Service Associate 4/7/1997
32 Moendirudini L B Service Leader 11/15/1994
33 Mulyo Sujadi L B Service Leader 4/11/1995
34 Munardi L B Service Manager 10/15/1994
35 Nuzuli Maksum L B Service Associate 4/1/1995
36 Putri Nilawati P B Service Associate 11/3/1994
37 Ris Endang C P B Service Associate 11/19/1994
38 Susiana P B Service Associate 1/11/1995
39 Samsul Huda L B Service Leader 11/21/1995
40 Sudiarsono L B Service Associate 11/22/1994
41 Sukamto L B Service Manager 11/19/1994
42 Sulaiman L B Service Leader 2/14/1996
Keterangan : A : 20-30 th B : 31-40 th C : 40 th keatas
99 Lampiran 4: Kuesioner
ANALISA PENGARUH ORIENTASI JASA TERHADAP KEPUASAN KERJA KARYAWAN HOTEL SHANGRI-LA SURABAYA
Kami mahasiswi perhotelan Universitas Kristen Petra ingin mengadakan penelitian untuk mengetahui apakah ada pengaruh orientasi jasa yang diterapkan oleh Shangri- La terhadap kepuasan kerja karyawan. Oleh karena itu, kami mohon kesediaan Saudara untuk mengisi kuesioner. Kami ucapkan terima kasih atas kesediaan Saudara.
Profil Responden
Jenis kelamin : P / L
Usia : 21 – 30 th 31 – 40 th > 40 th Jabatan : Service Associate
Service Leader Service Manager Departemen :
Masa kerja :
Berilah tanda pada jawaban yang Saudara anggap paling sesuai !
Keterangan
1 : Sangat tidak setuju
2 : Tidak setuju
3 : Netral
4 : Setuju
5 : Sangat setuju
100 Lampiran 4: Kuesioner (sambungan)
10 Faktor Orientasi Jasa
Pilihlah pernyataan yang Anda anggap paling tepat!
1 Servant Leadership
a Manajer selalu menekankan kepada karyawan agar karyawan selalu memberikan layanan yang berkualitas kepada tamu
1 2 3 4 5 b Manajer selalu menyempatkan waktu untuk turun ke lapangan
dan ikut melayani bersama karyawan front-liner
1 2 3 4 5 c Manajer selalu mengukur kualitas layanan tiap harinya melalui
program DR3 (defect, record, report, resolution)
1 2 3 4 5 d Manajer selalura mah kepada tamu dan berusaha menyelesaikan
masalah tamu dengan cepat
1 2 3 4 5 e Manajer memberikan masukkan secara pribadi dan berbagi
pengalaman kepada karyawan sebagai bentuk dukungan kepada karyawan dalam memberikan layanan yang berkualitas
1 2 3 4 5
f Manajer selalu melakukan re-check terhadap pekerjaan karyawan dan segera melakukan koreksi apabila menemukan kesalahan yang dilakukan karawan.
1 2 3 4 5
2 Service Vision
a Terdapat komitmen nyata terhadap layanan dalam organisasi, bukan hanya sekedar kata-kata
1 2 3 4 5 b Adanya tamu dianggap sebagai adanya kesempatan melayani,
bukan hanya sumber penghasilan
1 2 3 4 5 c Shangri-La selalu berusaha memenuhi kebutuhan tamu 1 2 3 4 5 3 Customer Treatment
a Karyawan Shangri-La memperlakukan tamu sebagaimana mereka ingin diperhatikan
1 2 3 4 5 b Karyawan Shangri-la memberikan perhatian ekstra kepada
tamu
1 2 3 4 5 c Layanan yang diberikan oleh Shangri-La lebih bersahabat dan
sopan disbanding pesaing
1 2 3 4 5 d Karyawan Shangri-La berupaya keras memberikan
kenyamanan bagi konsumen
1 2 3 4 5 4 Employee Empowerment
a Karyawan diperbolehkan mengambil keputusan penting pada saat dibutuhkan demi memberikan pelayanan yang baik kepada konsumen tanpa meminta persetujuan dari atasan
1 2 3 4 5
b Karyawan Shangri-la diberikan kebebasan dalam melayani tamu sesuai kemampuan yang dimilki dengan berpegang pada standart layanan yang ada
1 2 3 4 5
5 Service Training
a Shangri-La menyediakan English class untuk meningkatkan kemampuan berkomunikasi karyawan dalam berbicara kepada tamu maupun saat menghadapi complain tamu
1 2 3 4 5
b Manajer selalu memberikan contoh bagaimana cara melayani tamu dalam setiap briefing
1 2 3 4 5 c Shangri-la memberikan problem solving training yang disertai
simulasi untuk mengantisipasi masalah yang kerap terjadi
1 2 3 4 5
101 Lampiran 4: Kuesioner (sambungan)
6 Service Rewards
a Manajer memberikan penghargaan kepada karyawan yang sudah memberikan pekerjaan yang membuat tamu merasa puas
1 2 3 4 5
b Pihak HRD selalu memberikan penghargaan kepada karyawan yang telah bekerja keras setiap bulannya yang dikemas dalam sebuah event kecil yang dihadiri oleh semua manajer maupn karyawan Shangri-La
1 2 3 4 5
c Manajer memberikan penghargaan kepada karyawan yang sudah melakukan pekerjaaan yang sangat membantu rekan kerja dalam jam operasional
1 2 3 4 5
7 Service Failure Prevention
a Shangri-la memilki data base (Fidelio) yang berisi kesukaan dan ketidaksukaan tamu untuk menghindari terjadinya kesalahan dalam memberikan layanan
1 2 3 4 5
b Karyawan Shangri-La selalu berusaha secara aktif mengajak tamu berkomunikasi untuk mendapatkan informasi tentang penilaian tamu terhadap layanan di Shangri-La
1 2 3 4 5
8 Service Failure Recovery
a Jika terdapat komplain dari tamu mengenai masalah mekanis (yang terjadi di kamar), maka Duty Manager bersama staf engineering dan staf housekeeping akan segera mengecek kondisi kamar tamu tersebut.
1 2 3 4 5
b Duty Manager berhak memberikan complimentary bagi tamu yang komplain untuk memastikan tamu tersebut tetap merasa nyaman menginap di Shangri-La
1 2 3 4 5
c Duty Manager mengkomunikasikan masalah yang terjadi melalui log book juga dalam briefing sehingga ketika pergantian shift, dapat dipastikan tidak terjadi kesalahan yang sama
1 2 3 4 5
9 Service Technology
a Shangri-La menggunakan DR3 (Defect, Report, Record, Resolution) untuk mengkomunikasikan kesalahan layanan, yang terjadi selama jam operasional, yang dapat dilihat oleh semua departemen
1 2 3 4 5
b Shangri-La menggunakan fidelio untuk menyimpan data-data yang dimiliki tamu sehingga mempercepat proses check in (bagi tamu yang sudah pernah menginap di Shangri -La)
1 2 3 4 5
10 Service Standart Communication
a Karyawan Shangri-La harus membaca dan mengerti Shangri- La moment dan core practices setiap harinya.
1 2 3 4 5 b Karyawan akan selalu diberikan training mengenai standar
operating procedures (SOP) yang terjadwal setiap bulannya
1 2 3 4 5 c Karyawan Shangri-La harus memahami visi dan misi Shangri-
La kemudian bekerjasama untuk mewujudkan misi tersebut
1 2 3 4 5
102 Lampiran 4: Kuesioner (sambungan)
KEPUASAN KERJA
1 Kemampuan karyawan benar-benar digunakan selama jam kerja berlangsung
1 2 3 4 5 2 Karyawan merasa puas jika dapat menyelesaikan komplain
yang berasal dari tamu dengan kemampuannya sendiri
1 2 3 4 5 3 Kebijakan dan praktek-praktek yang ada disesuaikan untuk
membuat karyawan lebih fleksibel dalam bekerja
1 2 3 4 5 4 Karyawan diberikan kebebasan untuk menentukan cara dalam
memberikan layanan yang berkualitas sesuai dengan ide-ide kreatif yang dimiliki
1 2 3 4 5
5 Karyawan di Shangri-La mampu bekerja secara individu 1 2 3 4 5 6 Karyawan mendapat pengakuan dan penghargaan apabila
melakukan pekerjaannya dengan sangat baik
1 2 3 4 5 7 Karyawan bertanggung jawab penuh atas setiap keputusan dan
tindakan yang diambil selama jam kerja
1 2 3 4 5 8 Karyawan merasa bahwa atasan dapat menjalin hubungan baik
dengan setiap karyawan dibawahnya
1 2 3 4 5 9 Adanya fasilitas kerja yang mendukung dalam memberikan
layanan yang berkualitas
1 2 3 4 5
103 Lampiran 5: Hasil Kuesioner
no serv1 Serv2 serv3 serv4 serv5 serv6 visi1 visi2 visi3 average1
1 4 5 3 3 4 3 4 4 3 3.67
2 4 3 4 5 3 4 4 4 3 3.78
3 3 3 4 4 3 3 3 3 4 3.33
4 3 3 4 4 5 4 4 4 3 3.78
5 4 3 5 4 4 3 4 4 3 3.78
6 4 4 5 5 4 4 3 4 3 4.00
7 5 4 4 4 5 4 4 4 5 4.33
8 4 3 5 4 5 3 3 4 4 3.89
9 3 4 5 3 3 3 4 3 4 3.56
10 5 5 5 5 4 5 5 5 5 4.89
11 5 5 5 5 5 5 4 5 5 4.89
12 5 5 5 4 4 4 4 4 5 4.44
13 5 4 5 4 4 5 4 5 5 4.56
14 5 5 4 5 4 5 5 5 5 4.78
15 5 5 5 5 5 5 5 5 5 5.00
16 5 5 5 5 5 5 5 5 5 5.00
17 5 5 5 5 5 5 5 5 5 5.00
18 5 5 5 5 5 5 5 5 5 5.00
19 4 4 4 4 3 4 4 3 4 3.78
20 3 4 4 5 4 3 4 3 5 3.89
21 4 4 4 4 5 5 4 5 5 4.44
22 5 5 5 5 5 5 5 5 3 4.78
23 4 4 5 5 4 4 4 4 5 4.33
24 1 1 3 4 1 3 3 4 3 2.56
25 2 3 2 3 3 1 4 5 4 3.00
26 3 2 3 4 2 1 3 2 4 2.67
27 4 4 2 2 3 2 4 5 3 3.22
28 5 3 1 3 1 3 3 2 4 2.78
29 4 2 3 2 4 2 4 2 5 3.11
30 3 2 2 1 4 1 5 4 5 3.00
31 2 3 2 3 3 3 2 3 1 2.44
32 5 4 1 5 4 3 4 4 5 3.89
33 5 4 4 4 4 4 4 4 4 4.11
34 5 4 1 5 4 3 4 4 5 3.89
35 2 3 2 3 3 3 2 3 1 2.44
36 5 4 4 4 4 4 4 4 4 4.11
37 4 4 4 5 4 4 4 4 4 4.11
104 Lampiran 5: Hasil Kuesioner (sambungan)
38 4 4 4 4 3 3 2 2 5 3.44
39 5 4 4 5 5 5 5 5 5 4.78
40 5 2 4 4 3 4 4 5 5 4.00
41 4 4 4 4 3 3 4 4 4 3.78
42 4 4 4 4 4 4 4 4 4 4.00
43 4 4 4 4 4 4 2 4 4 3.78
44 4 4 4 4 4 4 2 4 5 3.89
45 4 4 3 4 4 4 3 4 5 3.89
46 4 4 4 4 4 4 5 5 4 4.22
47 5 4 4 4 4 4 4 4 5 4.22
48 5 4 4 5 4 4 4 4 5 4.33
49 4 3 4 3 4 4 4 4 4 3.78
50 5 5 4 5 5 5 4 5 5 4.78
51 3 2 3 3 2 3 4 4 4 3.11
52 5 5 4 5 4 4 4 4 5 4.44
53 2 4 4 5 5 4 5 4 3 4.00
54 5 5 5 5 5 5 5 5 5 5.00
55 5 4 4 4 4 4 3 4 4 4.00
56 5 4 4 4 4 4 4 4 4 4.11
57 5 5 5 5 4 4 4 4 4 4.44
58 5 5 4 4 5 4 4 4 4 4.33
59 4 4 4 4 4 4 3 3 5 3.89
60 1 5 4 5 4 5 5 2 5 4.00
61 4 2 4 4 4 3 3 3 3 3.33
62 4 5 4 5 5 5 4 3 4 4.33
63 5 3 4 3 4 4 3 4 4 3.78
64 4 4 4 4 4 4 4 4 4 4.00
65 5 5 4 5 5 5 4 4 4 4.56
66 5 4 5 5 4 4 3 3 4 4.11
67 5 4 4 5 4 4 5 5 4 4.44
68 5 4 4 4 4 4 3 4 5 4.11
69 4 4 5 5 4 4 3 4 3 4.00
70 5 4 4 4 5 4 4 4 5 4.33
71 4 3 5 4 5 3 3 4 4 3.89
72 3 4 5 3 3 3 4 3 4 3.56
73 5 5 5 5 4 5 5 5 5 4.89
74 5 5 5 5 5 5 4 5 5 4.89
75 5 5 5 4 4 4 4 4 5 4.44
105 Lampiran 5: Hasil Kuesioner (sambungan)
76 5 4 5 4 4 5 4 5 5 4.56
77 5 5 4 5 4 5 5 5 5 4.78
78 5 5 5 5 5 5 5 5 5 5.00
79 5 5 5 5 5 5 5 5 5 5.00
80 5 5 5 5 5 5 5 5 5 5.00
81 5 5 5 5 5 5 5 5 5 5.00
82 4 4 4 4 3 4 4 3 4 3.78
83 3 4 4 5 4 3 4 3 5 3.89
84 4 4 4 4 5 5 4 5 5 4.44
85 5 5 5 5 5 5 5 5 3 4.78
86 4 4 5 5 4 4 4 4 5 4.33
87 1 1 3 4 1 3 3 4 3 2.56
88 2 3 2 3 3 1 4 5 4 3.00
89 3 2 3 4 2 1 3 2 4 2.67
90 4 4 2 2 3 2 4 5 3 3.22
91 5 3 1 3 1 3 3 2 4 2.78
92 4 2 3 2 4 2 4 2 5 3.11
93 2 3 2 3 3 3 2 3 1 2.44
94 5 4 4 4 4 4 4 4 4 4.11
95 4 4 4 5 4 4 4 4 4 4.11
96 4 4 4 4 3 3 2 2 5 3.44
97 5 4 4 5 5 5 5 5 5 4.78
98 5 2 4 4 3 4 4 5 5 4.00
99 4 4 4 4 3 3 4 4 4 3.78
100 4 4 4 4 4 4 4 4 4 4.00
101 4 4 4 4 4 4 2 4 4 3.78
102 4 4 4 4 4 4 2 4 5 3.89
103 5 5 4 5 5 5 4 5 5 4.78
104 3 2 3 3 2 3 4 4 4 3.11
105 5 5 4 5 4 4 4 4 5 4.44
106 2 4 4 5 5 4 5 4 3 4.00
107 5 5 5 5 5 5 5 5 5 5.00
108 5 4 4 4 4 4 3 4 4 4.00
109 5 4 4 4 4 4 4 4 4 4.11
110 5 5 5 5 4 4 4 4 4 4.44
111 5 5 4 4 5 4 4 4 4 4.33
112 4 4 4 4 4 4 3 3 5 3.89
113 1 5 4 5 4 5 5 2 5 4.00
106 Lampiran 5: Hasil Kuesioner (sambungan)
114 5 4 5 5 4 4 3 3 4 4.11
115 5 4 4 5 4 4 5 5 4 4.44
116 5 4 4 4 4 4 3 4 5 4.11
117 5 4 4 4 4 4 4 4 4 4.11
no ct1 ct2 ct3 ct4 ee1 ee2 average2
1 4 5 5 4 4 3 4.17
2 5 5 4 3 4 3 4.00
3 4 4 5 5 4 3 4.17
4 5 4 3 4 4 3 3.83
5 5 4 3 4 3 3 3.67
6 4 4 5 5 3 4 4.17
7 5 4 5 3 4 5 4.33
8 5 3 4 3 4 4 3.83
9 4 5 3 4 5 4 4.17
10 4 4 4 4 3 3 3.67
11 5 5 3 5 4 5 4.50
12 4 4 5 4 3 5 4.17
13 5 5 5 5 5 5 5.00
14 4 4 5 5 4 4 4.33
15 5 5 5 5 5 5 5.00
16 5 5 5 5 5 5 5.00
17 5 5 5 5 5 5 5.00
18 5 5 5 5 5 5 5.00
19 4 4 4 4 3 3 3.67
20 4 5 4 5 5 4 4.50
21 5 5 5 5 4 5 4.83
22 3 3 5 5 5 5 4.33
23 4 5 4 5 3 5 4.33
24 4 3 4 5 4 5 4.17
25 3 4 4 5 5 3 4.00
26 3 4 3 4 4 4 3.67
27 3 2 4 3 5 3 3.33
28 4 5 4 5 4 5 4.50
29 4 4 3 4 5 5 4.17
30 5 5 4 5 3 3 4.17
31 1 1 2 2 2 3 1.83
32 5 5 5 4 4 3 4.33
33 4 4 5 5 5 5 4.67
34 5 5 5 4 4 3 4.33
107 Lampiran 5: Hasil Kuesioner (sambungan)
34 5 5 5 4 4 3 4.33
35 1 1 2 2 2 3 1.83
36 4 4 5 5 5 5 4.67
37 4 4 4 4 3 4 3.83
38 5 5 5 5 5 5 5.00
39 5 4 5 5 4 5 4.67
40 5 5 5 5 3 3 4.33
41 5 5 4 5 4 4 4.50
42 4 4 3 4 4 4 3.83
43 4 4 4 4 4 4 4.00
44 4 4 4 4 2 5 3.83
45 5 5 5 4 4 4 4.50
46 5 4 5 4 4 5 4.50
47 5 5 5 5 2 4 4.33
48 5 5 4 5 2 4 4.17
49 4 4 3 4 4 4 3.83
50 5 5 4 4 2 4 4.00
51 4 4 4 4 4 4 4.00
52 5 5 4 4 3 4 4.17
53 3 4 5 5 3 4 4.00
54 5 5 5 5 5 5 5.00
55 4 4 4 4 3 4 3.83
56 4 4 4 4 2 4 3.67
57 4 5 5 4 4 4 4.33
58 5 5 4 5 4 4 4.50
59 4 4 4 4 4 4 4.00
60 1 5 5 5 4 5 4.17
61 3 3 4 4 4 4 3.67
62 3 4 5 5 4 5 4.33
63 4 4 4 4 4 4 4.00
64 4 4 4 4 4 4 4.00
65 4 5 4 5 5 5 4.67
66 4 3 4 4 3 3 3.50
67 5 5 5 5 4 4 4.67
68 4 4 3 4 3 4 3.67
69 4 4 5 5 3 4 4.17
70 5 4 5 3 4 5 4.33
71 5 3 4 3 4 4 3.83
72 4 5 3 4 5 4 4.17
73 4 4 4 4 3 3 3.67
108 Lampiran 5: Hasil Kuesioner (sambungan)
73 4 4 4 4 3 3 3.67
74 5 5 3 5 4 5 4.50
75 4 4 5 4 3 5 4.17
76 5 5 5 5 5 5 5.00
77 4 4 5 5 4 4 4.33
78 5 5 5 5 5 5 5.00
79 5 5 5 5 5 5 5.00
80 5 5 5 5 5 5 5.00
81 5 5 5 5 5 5 5.00
82 4 4 4 4 3 3 3.67
83 4 5 4 5 5 4 4.50
84 5 5 5 5 4 5 4.83
85 3 3 5 5 5 5 4.33
86 4 5 4 5 3 5 4.33
87 4 3 4 5 4 5 4.17
88 3 4 4 5 5 3 4.00
89 3 4 3 4 4 4 3.67
90 3 2 4 3 5 3 3.33
91 4 5 4 5 4 5 4.50
92 4 4 3 4 5 5 4.17
93 1 1 2 2 2 3 1.83
94 4 4 5 5 5 5 4.67
95 4 4 4 4 3 4 3.83
96 5 5 5 5 5 5 5.00
97 5 4 5 5 4 5 4.67
98 5 5 5 5 3 3 4.33
99 5 5 4 5 4 4 4.50
100 4 4 3 4 4 4 3.83
101 4 4 4 4 4 4 4.00
102 4 4 4 4 2 5 3.83
103 5 5 4 4 2 4 4.00
104 4 4 4 4 4 4 4.00
105 5 5 4 4 3 4 4.17
106 3 4 5 5 3 4 4.00
107 5 5 5 5 5 5 5.00
108 4 4 4 4 3 4 3.83
109 4 4 4 4 2 4 3.67
110 4 5 5 4 4 4 4.33
111 5 5 4 5 4 4 4.50
112 4 4 4 4 4 4 4.00
109 Lampiran 5: Hasil Kuesioner (sambungan)
112 4 4 4 4 4 4 4.00
113 1 5 5 5 4 5 4.17
114 4 3 4 4 3 3 3.50
115 5 5 5 5 4 4 4.67
116 4 4 3 4 3 4 3.67
117 4 4 5 5 5 5 4.67
no st1 st2 st3 sr1 sr2 sr3 average3
1 4 3 4 4 5 3 3.83
2 4 5 4 4 3 4 4.00
3 4 3 4 4 3 4 3.67
4 4 5 4 4 3 4 4.00
5 4 4 5 3 4 4 4.00
6 4 4 5 4 3 5 4.17
7 4 3 4 3 4 4 3.67
8 5 5 3 4 4 5 4.33
9 4 5 3 3 3 5 3.83
10 5 5 5 4 4 4 4.50
11 5 5 5 5 4 5 4.83
12 4 4 3 3 3 3 3.33
13 5 5 4 5 5 5 4.83
14 5 5 5 5 5 5 5.00
15 5 5 5 5 5 5 5.00
16 5 5 5 5 5 5 5.00
17 5 5 5 5 5 5 5.00
18 5 5 5 5 5 5 5.00
19 4 4 4 4 4 4 4.00
20 4 5 4 4 5 5 4.50
21 5 4 5 5 4 5 4.67
22 5 5 5 5 4 5 4.83
23 5 5 4 4 4 4 4.33
24 5 5 4 4 4 4 4.33
25 5 5 4 4 4 4 4.33
26 5 5 4 4 4 4 4.33
27 5 5 4 4 4 4 4.33
28 5 5 4 4 3 4 4.17
29 4 3 4 5 5 5 4.33
30 4 4 4 5 4 5 4.33
31 2 2 2 3 3 2 2.33
110 Lampiran 5: Hasil Kuesioner (sambungan)
32 4 4 4 2 2 3 3.17
33 4 4 4 4 4 4 4.00
34 4 4 4 2 2 3 3.17
35 2 2 2 3 3 2 2.33
36 4 4 4 5 4 4 4.17
37 4 4 5 4 4 4 4.17
38 5 5 4 1 1 4 3.33
39 5 5 5 5 5 4 4.83
40 4 5 3 3 2 3 3.33
41 4 5 3 4 4 4 4.00
42 4 4 4 4 4 4 4.00
43 4 4 4 4 2 4 3.67
44 4 4 4 4 4 4 4.00
45 4 5 4 4 4 4 4.17
46 4 5 5 5 4 4 4.50
47 4 4 4 4 4 4 4.00
48 4 5 4 4 4 4 4.17
49 3 4 4 4 5 5 4.17
50 4 4 4 4 4 4 4.00
51 3 4 4 4 5 5 4.17
52 4 5 4 4 4 4 4.17
53 5 5 5 4 4 4 4.50
54 5 5 5 5 5 5 5.00
55 3 4 3 4 4 4 3.67
56 4 5 4 4 4 4 4.17
57 4 4 4 4 4 4 4.00
58 4 5 4 4 4 4 4.17
59 4 4 4 4 4 4 4.00
60 5 5 5 5 3 5 4.67
61 4 4 4 2 3 3 3.33
62 5 5 5 5 5 5 5.00
63 4 4 2 4 2 5 3.50
64 3 3 3 4 4 4 3.50
65 4 5 4 5 3 5 4.33
66 2 5 4 4 3 3 3.50
67 4 4 3 3 3 4 3.50
68 4 4 4 4 4 4 4.00
69 4 4 5 4 3 5 4.17
70 4 3 4 3 4 4 3.67
71 5 5 3 4 4 5 4.33
111 Lampiran 5: Hasil Kuesioner (sambungan)
72 4 5 3 3 3 5 3.83
73 5 5 5 4 4 4 4.50
74 5 5 5 5 4 5 4.83
75 4 4 3 3 3 3 3.33
76 5 5 4 5 5 5 4.83
77 5 5 5 5 5 5 5.00
78 5 5 5 5 5 5 5.00
79 5 5 5 5 5 5 5.00
80 5 5 5 5 5 5 5.00
81 5 5 5 5 5 5 5.00
82 4 4 4 4 4 4 4.00
83 4 5 4 4 5 5 4.50
84 5 4 5 5 4 5 4.67
85 5 5 5 5 4 5 4.83
86 5 5 4 4 4 4 4.33
87 5 5 4 4 4 4 4.33
88 5 5 4 4 4 4 4.33
89 5 5 4 4 4 4 4.33
90 5 5 4 4 4 4 4.33
91 5 5 4 4 3 4 4.17
92 4 3 4 5 5 5 4.33
93 2 2 2 3 3 2 2.33
94 4 4 4 5 4 4 4.17
95 4 4 5 4 4 4 4.17
96 5 5 4 1 1 4 3.33
97 5 5 5 5 5 4 4.83
98 4 5 3 3 2 3 3.33
99 4 5 3 4 4 4 4.00
100 4 4 4 4 4 4 4.00
101 4 4 4 4 2 4 3.67
102 4 4 4 4 4 4 4.00
103 4 4 4 4 4 4 4.00
104 3 4 4 4 5 5 4.17
105 4 5 4 4 4 4 4.17
106 5 5 5 4 4 4 4.50
107 5 5 5 5 5 5 5.00
108 3 4 3 4 4 4 3.67
109 4 5 4 4 4 4 4.17
110 4 4 4 4 4 4 4.00
112 Lampiran 5: Hasil Kuesioner (sambungan)
111 4 5 4 4 4 4 4.17
112 4 4 4 4 4 4 4.00
113 5 5 5 5 3 5 4.67
114 2 5 4 4 3 3 3.50
115 4 4 3 3 3 4 3.50
116 4 4 4 4 4 4 4.00
117 4 4 4 5 4 4 4.17
no sfp1 sfp2 sfr1 sfr2 sfr3 st1 ST2 ssc1 ssc2 ssc3 average4
1 4 4 3 3 4 4 3 5 4 3 3.70
2 5 5 4 3 5 5 4 4 4 4 4.30
3 4 5 3 4 4 5 4 4 5 5 4.30
4 4 5 4 4 4 3 4 4 3 5 4.00
5 5 4 5 4 4 3 4 5 4 5 4.30
6 4 5 3 4 4 4 5 4 4 3 4.00
7 5 5 3 5 4 4 3 4 5 3 4.10
8 3 4 4 4 4 5 5 4 3 5 4.10
9 4 4 4 4 4 5 5 4 3 3 4.00
10 4 4 5 4 5 4 4 4 4 4 4.20
11 5 5 5 5 4 4 5 5 5 5 4.80
12 4 4 4 4 5 4 4 4 4 4 4.10
13 5 5 5 5 5 5 5 5 5 5 5.00
14 5 5 5 5 5 5 5 5 4 4 4.80
15 5 5 5 5 5 5 5 5 5 5 5.00
16 5 5 5 5 5 5 5 5 5 5 5.00
17 5 5 5 5 5 5 5 5 5 5 5.00
18 5 5 5 5 4 5 5 5 5 5 4.90
19 4 4 4 4 4 4 4 4 4 4 4.00
20 4 4 4 4 5 4 5 5 4 5 4.40
21 5 5 5 4 3 5 5 5 5 5 4.70
22 5 4 5 4 4 5 5 5 5 5 4.70
23 5 5 4 5 2 5 5 5 4 4 4.40
24 5 5 4 5 4 5 5 5 4 4 4.60
25 5 5 4 5 4 5 5 5 4 4 4.60
26 5 5 4 5 4 5 5 5 4 4 4.60
27 5 5 4 5 2 5 5 5 4 4 4.40
28 4 4 5 5 5 5 4 5 4 5 4.60
29 5 5 5 4 5 5 3 5 4 3 4.40
30 3 4 3 4 4 3 4 3 4 5 3.70
113 Lampiran 5: Hasil Kuesioner (sambungan)
31 2 2 4 4 4 5 5 3 3 4 3.60
32 5 5 5 5 5 4 5 5 5 5 4.90
33 5 5 5 4 5 5 5 3 4 4 4.50
34 5 5 5 5 5 2 2 5 5 5 4.40
35 2 2 3 2 3 4 5 1 1 1 2.40
36 5 5 5 4 4 4 4 3 4 4 4.20
37 5 4 4 3 3 4 4 4 4 4 3.90
38 4 4 4 4 4 4 5 4 4 4 4.10
39 5 5 5 5 5 5 5 5 5 5 5.00
40 5 4 5 2 3 5 5 5 5 5 4.40
41 5 5 5 5 5 4 4 5 5 5 4.80
42 4 4 4 4 4 4 4 4 4 4 4.00
43 4 4 4 4 4 4 4 4 4 4 4.00
44 4 4 4 4 4 4 4 4 4 5 4.10
45 5 4 3 5 4 5 5 4 4 4 4.30
46 4 5 5 4 5 4 5 4 5 4 4.50
47 4 5 5 4 4 4 5 4 4 4 4.30
48 5 4 4 4 4 4 4 4 4 4 4.10
49 4 4 4 4 4 4 5 5 5 5 4.40
50 5 4 4 5 4 4 4 4 4 4 4.20
51 4 4 4 4 4 5 5 5 5 5 4.50
52 5 4 4 5 4 4 4 4 4 4 4.20
53 4 4 4 4 4 5 5 4 4 4 4.20
54 5 5 5 5 5 4 4 5 5 5 4.80
55 4 4 4 4 4 4 5 4 4 4 4.10
56 5 4 4 4 4 4 4 4 4 4 4.10
57 5 4 3 4 5 5 4 4 4 4 4.20
58 4 5 2 4 3 4 4 4 4 4 3.80
59 4 4 4 4 4 4 5 4 4 4 4.10
60 5 5 5 5 5 4 4 5 5 5 4.80
61 4 4 4 4 4 5 5 4 3 4 4.10
62 5 5 5 4 5 4 4 4 4 4 4.40
63 5 4 4 4 4 4 4 4 4 4 4.10
64 4 4 4 4 4 5 5 4 4 4 4.20
65 5 4 4 4 4 4 5 5 4 4 4.30
66 5 3 5 4 3 5 5 5 4 4 4.30
67 4 4 5 5 5 4 4 5 5 5 4.60
68 4 4 4 3 4 3 4 4 4 4 3.80
69 4 5 3 4 4 4 5 4 4 3 4.00
70 5 5 3 5 4 4 3 4 5 3 4.10
114 Lampiran 5: Hasil Kuesioner (sambungan)
71 3 4 4 4 4 5 5 4 3 5 4.10
72 4 4 4 4 4 5 5 4 3 3 4.00
73 4 4 5 4 5 4 4 4 4 4 4.20
74 5 5 5 5 4 4 5 5 5 5 4.80
75 4 4 4 4 5 4 4 4 4 4 4.10
76 5 5 5 5 5 5 5 5 5 5 5.00
77 5 5 5 5 5 5 5 5 4 4 4.80
78 5 5 5 5 5 5 5 5 5 5 5.00
79 5 5 5 5 5 5 5 5 5 5 5.00
80 5 5 5 5 5 5 5 5 5 5 5.00
81 5 5 5 5 4 5 5 5 5 5 4.90
82 4 4 4 4 4 4 4 4 4 4 4.00
83 4 4 4 4 5 4 5 5 4 5 4.40
84 5 5 5 4 3 5 5 5 5 5 4.70
85 5 4 5 4 4 5 5 5 5 5 4.70
86 5 5 4 5 2 5 5 5 4 4 4.40
87 5 5 4 5 4 5 5 5 4 4 4.60
88 5 5 4 5 4 5 5 5 4 4 4.60
89 5 5 4 5 4 5 5 5 4 4 4.60
90 5 5 4 5 2 5 5 5 4 4 4.40
91 4 4 5 5 5 5 4 5 4 5 4.60
92 5 5 5 4 5 5 3 5 4 3 4.40
93 2 2 3 2 3 4 5 1 1 1 2.40
94 5 5 5 4 4 4 4 3 4 4 4.20
95 5 4 4 3 3 4 4 4 4 4 3.90
96 4 4 4 4 4 4 5 4 4 4 4.10
97 5 5 5 5 5 5 5 5 5 5 5.00
98 5 4 5 2 3 5 5 5 5 5 4.40
99 5 5 5 5 5 4 4 5 5 5 4.80
100 4 4 4 4 4 4 4 4 4 4 4.00
101 4 4 4 4 4 4 4 4 4 4 4.00
102 4 4 4 4 4 4 4 4 4 5 4.10
103 5 4 4 5 4 4 4 4 4 4 4.20
104 4 4 4 4 4 5 5 5 5 5 4.50
105 5 4 4 5 4 4 4 4 4 4 4.20
106 4 4 4 4 4 5 5 4 4 4 4.20
107 5 5 5 5 5 4 4 5 5 5 4.80
108 4 4 4 4 4 4 5 4 4 4 4.10
109 5 4 4 4 4 4 4 4 4 4 4.10
110 5 4 3 4 5 5 4 4 4 4 4.20
115 Lampiran 5: Hasil Kuesioner (sambungan)
111 4 5 2 4 3 4 4 4 4 4 3.80
112 4 4 4 4 4 4 5 4 4 4 4.10
113 5 5 5 5 5 4 4 5 5 5 4.80
114 5 3 5 4 3 5 5 5 4 4 4.30
115 4 4 5 5 5 4 4 5 5 5 4.60
116 4 4 4 3 4 3 4 4 4 4 3.80
117 5 5 5 4 4 4 4 3 4 4 4.20
no job1 job2 job3 job4 job5 job6 job7 job8 job9 average5
1 3 4 4 4 4 5 5 5 3 4.11
2 3 4 3 4 5 4 3 4 5 3.89
3 4 5 4 3 4 5 4 5 4 4.22
4 4 4 5 5 4 4 5 5 5 4.56
5 3 4 4 3 4 4 5 5 3 3.89
6 4 4 5 3 4 5 4 5 4 4.22
7 4 4 3 4 5 5 3 3 3 3.78
8 4 4 3 5 4 3 5 4 4 4.00
9 3 4 3 4 5 5 4 3 4 3.89
10 4 3 3 3 3 4 4 4 4 3.56
11 5 5 4 5 5 5 4 5 5 4.78
12 4 4 3 3 3 4 4 3 4 3.56
13 5 5 4 3 1 4 4 3 5 3.78
14 5 4 4 4 3 4 4 4 4 4.00
15 5 5 5 5 5 5 5 5 5 5.00
16 5 5 5 5 5 5 5 5 5 5.00
17 5 5 5 5 5 5 5 5 5 5.00
18 5 5 5 5 5 5 5 5 5 5.00
19 4 4 4 4 3 4 4 4 4 3.89
20 4 4 4 5 4 4 5 5 5 4.44
21 4 5 5 5 4 5 4 5 4 4.56
22 4 4 4 4 4 5 3 4 4 4.00
23 5 4 4 3 1 4 4 5 5 3.89
24 5 4 4 3 1 4 4 5 5 3.89
25 5 4 4 3 1 4 4 5 5 3.89
26 5 4 4 3 1 4 4 5 5 3.89
27 5 4 4 3 1 4 4 5 5 3.89
28 5 4 3 4 5 5 4 4 3 4.11
29 5 4 3 5 4 3 3 4 2 3.67
30 4 2 4 5 4 3 3 4 5 3.78
31 4 4 4 3 4 4 4 4 4 3.89
32 4 4 4 3 3 2 3 2 1 2.89
33 4 4 4 3 4 4 4 4 4 3.89
116 Lampiran 5: Hasil Kuesioner (sambungan)
34 4 4 4 3 3 2 3 2 1 2.89
35 1 2 3 3 3 3 3 2 1 2.33
36 4 4 4 3 4 4 4 4 4 3.89
37 4 4 4 3 4 4 4 4 4 3.89
38 5 3 2 4 5 4 4 4 4 3.89
39 4 5 4 5 5 5 5 4 3 4.44
40 4 2 2 1 4 1 5 3 3 2.78
41 5 5 4 3 4 4 5 4 3 4.11
42 4 4 4 4 4 4 4 4 4 4.00
43 4 4 4 4 4 4 4 4 4 4.00
44 4 4 4 4 5 4 4 4 4 4.11
45 4 4 4 4 3 3 4 3 4 3.67
46 5 5 4 5 5 5 4 5 4 4.67
47 4 4 4 4 2 4 4 4 5 3.89
48 4 4 4 4 2 4 4 4 4 3.78
49 5 4 4 5 4 5 4 4 4 4.33
50 4 5 5 2 4 4 4 4 4 4.00
51 5 4 4 5 4 5 4 4 4 4.33
52 4 4 4 4 2 4 4 4 4 3.78
53 4 4 4 4 4 4 5 4 5 4.22
54 5 5 5 5 5 5 5 5 5 5.00
55 4 3 4 4 4 4 4 4 4 3.89
56 4 4 4 4 4 4 4 5 4 4.11
57 4 5 4 4 4 3 4 5 4 4.11
58 4 4 3 4 4 4 4 4 4 3.89
59 4 4 4 4 3 3 4 3 4 3.67
60 5 5 5 5 1 5 5 4 5 4.44
61 4 4 4 2 4 3 4 3 3 3.44
62 4 3 4 4 3 5 4 3 5 3.89
63 4 3 4 3 4 2 5 1 3 3.22
64 4 4 4 4 3 4 4 4 4 3.89
65 5 5 4 2 5 5 4 4 4 4.22
66 4 4 3 4 4 4 4 4 4 3.89
67 4 4 4 4 4 4 4 4 4 4.00
68 4 5 4 4 4 4 4 4 4 4.11
69 4 4 5 3 4 5 4 5 4 4.22
70 4 4 3 4 5 5 3 3 3 3.78
71 4 4 3 5 4 3 5 4 4 4.00
72 3 4 3 4 5 5 4 3 4 3.89
73 4 3 3 3 3 4 4 4 4 3.56
74 5 5 4 5 5 5 4 5 5 4.78
75 4 4 3 3 3 4 4 3 4 3.56
76 5 5 4 3 1 4 4 3 5 3.78
77 5 4 4 4 3 4 4 4 4 4.00
78 5 5 5 5 5 5 5 5 5 5.00
79 5 5 5 5 5 5 5 5 5 5.00
117 Lampiran 5: Hasil Kuesioner (sambungan)
80 5 5 5 5 5 5 5 5 5 5.00
81 5 5 5 5 5 5 5 5 5 5.00
82 4 4 4 4 3 4 4 4 4 3.89
83 4 4 4 5 4 4 5 5 5 4.44
84 4 5 5 5 4 5 4 5 4 4.56
85 4 4 4 4 4 5 3 4 4 4.00
86 5 4 4 3 1 4 4 5 5 3.89
87 5 4 4 3 1 4 4 5 5 3.89
88 5 4 4 3 1 4 4 5 5 3.89
89 5 4 4 3 1 4 4 5 5 3.89
90 5 4 4 3 1 4 4 5 5 3.89
91 5 4 3 4 5 5 4 4 3 4.11
92 5 4 3 5 4 3 3 4 2 3.67
93 1 2 3 3 3 3 3 2 1 2.33
94 4 4 4 3 4 4 4 4 4 3.89
95 4 4 4 3 4 4 4 4 4 3.89
96 5 3 2 4 5 4 4 4 4 3.89
97 4 5 4 5 5 5 5 4 3 4.44
98 4 2 2 1 4 1 5 3 3 2.78
99 5 5 4 3 4 4 5 4 3 4.11
100 4 4 4 4 4 4 4 4 4 4.00
101 4 4 4 4 4 4 4 4 4 4.00
102 4 4 4 4 5 4 4 4 4 4.11
103 4 5 5 2 4 4 4 4 4 4.00
104 5 4 4 5 4 5 4 4 4 4.33
105 4 4 4 4 2 4 4 4 4 3.78
106 4 4 4 4 4 4 5 4 5 4.22
107 5 5 5 5 5 5 5 5 5 5.00
108 4 3 4 4 4 4 4 4 4 3.89
109 4 4 4 4 4 4 4 5 4 4.11
110 4 5 4 4 4 3 4 5 4 4.11
111 4 4 3 4 4 4 4 4 4 3.89
112 4 4 4 4 3 3 4 3 4 3.67
113 5 5 5 5 1 5 5 4 5 4.44
114 4 4 3 4 4 4 4 4 4 3.89
115 4 4 4 4 4 4 4 4 4 4.00
116 4 5 4 4 4 4 4 4 4 4.11
117 4 4 4 3 4 4 4 4 4 3.89
118
Lampiran 6 : Hasil Analisis Regresi Linier Berganda
Correlations
servant 1
servant 2
servant 3
servant 4
servant 5
servant 6
total 1 servant
1
Pearson
Correlation 1 .746** .431* .375* .532** .677** .761
**
Sig. (2-tailed) .000 .017 .041 .002 .000 .000
N 30 30 30 30 30 30 30
servant 2
Pearson
Correlation .746** 1 .560** .523** .598** .726** .854
**
Sig. (2-tailed) .000 .001 .003 .000 .000 .000
N 30 30 30 30 30 30 30
servant 3
Pearson
Correlation .431* .560** 1 .724** .632** .718** .834
**
Sig. (2-tailed) .017 .001 .000 .000 .000 .000
N 30 30 30 30 30 30 30
servant 4
Pearson
Correlation .375* .523** .724** 1 .345 .756** .767
**
Sig. (2-tailed) .041 .003 .000 .062 .000 .000
N 30 30 30 30 30 30 30
servant 5
Pearson
Correlation .532** .598** .632** .345 1 .549** .739
**
Sig. (2-tailed) .002 .000 .000 .062 .002 .000
N 30 30 30 30 30 30 30
servant 6
Pearson
Correlation .677** .726** .718** .756** .549** 1 .916
**
Sig. (2-tailed) .000 .000 .000 .000 .002 .000
N 30 30 30 30 30 30 30
total1 Pearson
Correlation .761** .854** .834** .767** .739** .916** 1
Sig. (2-tailed) .000 .000 .000 .000 .000 .000
N 30 30 30 30 30 30 30
** Correlation is significant at the 0.01 level (2-tailed).
* Correlation is significant at the 0.05 level (2-tailed).
Reliability Statistics
Cronbach's
Alpha N of Items
.898 6
119
Lampiran 6 : Hasil Analisis Regresi Linier Berganda (sambungan)
Correlations
vision1 vision2 vision3 total2
vision 1
Pearson
Correlation 1 .604** .438* .856**
Sig. (2-tailed) .000 .016 .000
N 30 30 30 30
vision 2
Pearson
Correlation .604** 1 .145 .785**
Sig. (2-tailed) .000 .445 .000
N 30 30 30 30
vision 3
Pearson
Correlation .438* .145 1 .672**
Sig. (2-tailed) .016 .445 .000
N 30 30 30 30
total2 Pearson
Correlation .856** .785** .672** 1
Sig. (2-tailed) .000 .000 .000
N 30 30 30 30
** Correlation is significant at the 0.01 level (2-tailed).
* Correlation is significant at the 0.05 level (2-tailed).
Reliability Statistics
Cronbach's
Alpha N of Items
.631 3
Correlations
treat1 treat2 treat3 treat4 total3
treat1 Pearson
Correlation 1 .513** .445* .256 .765**
Sig. (2-tailed) .004 .014 .172 .000
N 30 30 30 30 30
treat2 Pearson
Correlation .513** 1 .104 .406* .723**
Sig. (2-tailed) .004 .583 .026 .000
N 30 30 30 30 30
treat3 Pearson
Correlation .445* .104 1 .234 .639**
Sig. (2-tailed) .014 .583 .214 .000
N 30 30 30 30 30
treat4 Pearson
Correlation .256 .406* .234 1 .686**
Sig. (2-tailed) .172 .026 .214 .000
N 30 30 30 30 30
total3 Pearson
Correlation .765** .723** .639** .686** 1
Sig. (2-tailed) .000 .000 .000 .000
N 30 30 30 30 30
120
Lampiran 6 : Hasil Analisis Regresi Linier Berganda (sambungan)
** Correlation is significant at the 0.01 level (2-tailed).
* Correlation is significant at the 0.05 level (2-tailed).
Reliability Statistics
Cronbach's
Alpha N of Items
.650 4
Correlations
empow1 empow2 total4
Pearson Correlation 1 .514** .847**
Sig. (2-tailed) .004 .000
empow1
N 30 30 30
Pearson Correlation .514** 1 .891**
Sig. (2-tailed) .004 .000
empow2
N 30 30 30
Pearson Correlation .847** .891** 1
Sig. (2-tailed) .000 .000
total4
N 30 30 30
** Correlation is significant at the 0.01 level (2-tailed).
Reliability Statistics
Cronbach's
Alpha N of Items
.673 2
Correlations
train1 train2 train3 total5
Pearson Correlation 1 .677** .039 .815**
Sig. (2-tailed) .000 .840 .000
train1
N 30 30 30 30
Pearson Correlation .677** 1 .243 .882**
Sig. (2-tailed) .000 .196 .000
train2
N 30 30 30 30
Pearson Correlation .039 .243 1 .514**
Sig. (2-tailed) .840 .196 .004
train3
N 30 30 30 30
Pearson Correlation .815** .882** .514** 1
Sig. (2-tailed) .000 .000 .004
total5
N 30 30 30 30
** Correlation is significant at the 0.01 level (2-tailed).
121
Lampiran 6 : Hasil Analisis Regresi Linier Berganda (sambungan)
Reliability Statistics
Cronbach's
Alpha N of Items
.605 3
Correlations
reward1 reward2 reward3 total6
Pearson Correlation 1 .586** .489** .852**
Sig. (2-tailed) .001 .006 .000
reward1
N 30 30 30 30
Pearson Correlation .586** 1 .367* .819**
Sig. (2-tailed) .001 .046 .000
reward2
N 30 30 30 30
Pearson Correlation .489** .367* 1 .753**
Sig. (2-tailed) .006 .046 .000
reward3
N 30 30 30 30
Pearson Correlation .852** .819** .753** 1
Sig. (2-tailed) .000 .000 .000
total6
N 30 30 30 30
** Correlation is significant at the 0.01 level (2-tailed).
Reliability Statistics
Cronbach's
Alpha N of Items
.734 3
Correlations
prevent1 prevent2 total7
Pearson Correlation 1 .646** .934**
Sig. (2-tailed) .000 .000
prevent1
N 30 30 30
Pearson Correlation .646** 1 .876**
Sig. (2-tailed) .000 .000
prevent2
N 30 30 30
Pearson Correlation .934** .876** 1
Sig. (2-tailed) .000 .000
total7
N 30 30 30
** Correlation is significant at the 0.01 level (2-tailed).
122
Lampiran 6 : Hasil Analisis Regresi Linier Berganda (sambungan)
Reliability Statistics
Cronbach's
Alpha N of Items
.764 2
Correlations
recov1 recov2 recov3 total8
Pearson Correlation 1 .713** .488** .864**
Sig. (2-tailed) .000 .006 .000
recov1
N 30 30 30 30
Pearson Correlation .713** 1 .646** .924**
Sig. (2-tailed) .000 .000 .000
recov2
N 30 30 30 30
Pearson Correlation .488** .646** 1 .795**
Sig. (2-tailed) .006 .000 .000
recov3
N 30 30 30 30
Pearson Correlation .864** .924** .795** 1
Sig. (2-tailed) .000 .000 .000
total8
N 30 30 30 30
** Correlation is s ignificant at the 0.01 level (2-tailed).
Reliability Statistics
Cronbach's
Alpha N of Items
.826 3
Correlations
techno1 techno2 total9
Pearson Correlation 1 .679** .909**
Sig. (2-tailed) .000 .000
techno1
N 30 30 30
Pearson Correlation .679** 1 .923**
Sig. (2-tailed) .000 .000
techno2
N 30 30 30
Pearson Correlation .909** .923** 1
Sig. (2-tailed) .000 .000
total9
N 30 30 30
** Correlation is significant at the 0.01 level (2-tailed).
123
Lampiran 6 : Hasil Analisis Regresi Linier Berganda (sambungan)
Reliability Statistics
Cronbach's
Alpha N of Items
.807 2
Correlations
comm1 comm2 comm3 total10
Pearson Correlation 1 .372* .227 .617**
Sig. (2-tailed) .043 .228 .000
comm1
N 30 30 30 30
Pearson Correlation .372* 1 .855** .928**
Sig. (2-tailed) .043 .000 .000
comm2
N 30 30 30 30
Pearson Correlation .227 .855** 1 .882**
Sig. (2-tailed) .228 .000 .000
comm3
N 30 30 30 30
Pearson Correlation .617** .928** .882** 1
Sig. (2-tailed) .000 .000 .000
total10
N 30 30 30 30
* Correlation is significant at the 0.05 level (2-tailed).
** Correlation is significant at the 0.01 level (2-tailed).
Reliability Statistics
Cronbach's
Alpha N of Items
.747 3
124
Lampiran 6 : Hasil Analisis Regresi Linier Berganda (sambungan)
Correlations
** Correlation is significant at the 0.01 level (2-tailed).
* Correlation is significant at the 0.05 level (2-tailed).
job1 job2 job3 job4 job5 job6 job7 job8 job9 job10 job
1
Pearson
Correlation 1 .734
**
.611
** .279 .085 .428
* .362
* .331 .283 .655**
Sig. (2-
tailed) .000 .000 .136 .656 .018 .049 .074 .130 .000
N 30 30 30 30 30 30 30 30 30 30
job 2
Pearson Correlation
.734
** 1 .457
* .183 .189 .591
**
.417
* .280 .159 .686**
Sig. (2-
tailed) .000 .011 .332 .317 .001 .022 .133 .401 .000
N 30 30 30 30 30 30 30 30 30 30
job 3
Pearson Correlation
.611
**
.457
* 1 .276 .052 .387
* .502
**
.688
**
.476
** .751**
Sig. (2-
tailed) .000 .011 .141 .786 .034 .005 .000 .008 .000
N 30 30 30 30 30 30 30 30 30 30
job 4
Pearson
Correlation .279 .183 .276 1 .680
** .060 .232 .109 .047 .618**
Sig. (2-
tailed) .136 .332 .141 .000 .753 .217 .567 .804 .000
N 30 30 30 30 30 30 30 30 30 30
job 5
Pearson
Correlation .085 .189 .052 .680
** 1 .442
* .130 - .077
-
.286 .503**
Sig. (2-
tailed) .656 .317 .786 .000 .014 .494 .686 .125 .005
N 30 30 30 30 30 30 30 30 30 30
job 6
Pearson Correlation
.428
* .591
**
.387
* .060 .442
* 1 .204 .191 .000 .581**
Sig. (2-
tailed) .018 .001 .034 .753 .014 .279 .312 1.00
0 .001
N 30 30 30 30 30 30 30 30 30 30
job 7
Pearson Correlation
.362
* .417
* .502
** .232 .130 .204 1 .505
** .230 .617**
Sig. (2-
tailed) .049 .022 .005 .217 .494 .279 .004 .222 .000
N 30 30 30 30 30 30 30 30 30 30
job 8
Pearson
Correlation .331 .280 .688
** .109 -
.077 .191 .505
** 1 .345 .580**
Sig. (2-
tailed) .074 .133 .000 .567 .686 .312 .004 .062 .001
N 30 30 30 30 30 30 30 30 30 30
job 9
Pearson
Correlation .283 .159 .476
** .047 -
.286 .000 .230 .345 1 .380*
Sig. (2-
tailed) .130 .401 .008 .804 .125 1.00
0 .222 .062 .038
N 30 30 30 30 30 30 30 30 30 30
job 10
Pearson Correlation
.655
**
.686
**
.751
**
.618
**
.503
**
.581
**
.617
**
.580
**
.380
* 1
Sig. (2-
tailed) .000 .000 .000 .000 .005 .001 .000 .001 .038
N 30 30 30 30 30 30 30 30 30 30
125
Lampiran 6 : Hasil Analisis Regresi Linier Berganda (sambungan)
Reliability Statistics
Cronbach's
Alpha N of Items
.730 9
Descriptive Statistics
Mean Std. Deviation N
job 4.0171 .49660 117
leadership 4.0190 .65674 117
encounter 4.1809 .57220 117
human 4.1482 .56510 117
system 4.3299 .43396 117
Correlations
job leadership encounter human system
Pearson Correlation
job 1.000 .470 .546 .726 .590
leadership .470 1.000 .575 .524 .444
encounter .546 .575 1.000 .600 .727
human .726 .524 .600 1.000 .705
system .590 .444 .727 .705 1.000
Sig. (1-tailed) job . .000 .000 .000 .000
leadership .000 . .000 .000 .000
encounter .000 .000 . .000 .000
human .000 .000 .000 . .000
system .000 .000 .000 .000 .
N job 117 117 117 117 117
leadership 117 117 117 117 117
encounter 117 117 117 117 117
human 117 117 117 117 117
system 117 117 117 117 117
Variables Entered/Removed(b)
Model
Variables Entered
Variables
Removed Method
1 system,
leadership, human, encounter(a)
. Enter
a All requested variables entered.
b Dependent Variable: job
126
Lampiran 6 : Hasil Analisis Regresi Linier Berganda (sambungan)
Model Summary
Model R R Square
Adjusted R Square
Std. Error of the Estim ate
1 .743(a) .551 .535 .33847
a Predictors: (Constant), system, leadership, human, encounter
ANOVA(b)
Model
Sum of Squares df
Mean
Square F Sig.
1 Regression
15.777 4 3.944 34.42
8 .000(a)
Residual 12.831 112 .115
Total 28.608 116
a Predictors: (Constant), system, leadership, human, encounter b Dependent Variable: job
Coefficients(a) Unstandardize
d Coefficients
Standardized Coefficients
Collinearity Statistics Model
B
Std.
Error Beta
t
Sig.
Tolerance VIF
1 (Constant) .940 .322 2.924 .004
leadership .059 .061 .079 .971 .333 .612 1.633
encounter .088 .088 .101 .999 .320 .391 2.560
human .497 .083 .566 5.978 .000 .447 2.239
system .094 .122 .082 .774 .440 .355 2.821
a Dependent Variable: job
127 Lampiran 7 : Uji Asumsi Klasik
Coefficients(a) Unstandardize
d Coefficients
Standardized Coefficients
Collinearity Statistics Model
B
Std.
Error Beta
t
Sig.
Tolerance VIF
1 (Constant) .940 .322 2.924 .004
leadership
.059 .061 .079 .971 .333 .612 1.63
3 encounter
.088 .088 .101 .999 .320 .391 2.56
0 human
.497 .083 .566 5.978 .000 .447 2.23
9 system
.094 .122 .082 .774 .440 .355 2.82
1 a Dependent Variable: job
One-Sample Kolmogorov-Smirnov Test
Unstandardize d Residual
N 117
Mean .0000000
Normal Parameters(a,b)
Std. Deviation .33258235
Absolute .089
Positive .089
Most Extreme Differences
Negative -.077
Kolmogorov-Smirnov Z .968
Asymp. Sig. (2-tailed) .306
a Test distribution is Normal.
b Calculated from data.
2 1
0 -1
-2 -3
-4
Regression Standardized Predicted Value 4
3
2
1
0
-1
-2
-3
Regression Studentized Residual
Scatterplot
Dependent Variable: job
