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Data Sets
http://www.jpnn.com/read/2015/09/01/323699/Ekspor-Perhiasan-Meningkat-14,91-Persen-
74
Lampiran1 Kuesioner
DATA RESPONDEN
Jenis Kelamin : O Laki-Laki O Perempuan
Usia : O 30 > 40 O > 40 - 50 O > 50
Lama menjadi Customer Fahmi Collection 1. 1 – 3 Tahun
2. >3 – 6 Tahun 3. >6 – 10 Tahun 4. > 10 Tahun
Berapakali anda mengunjungi Fahmi Collecton 1. 1 Minggu < 3 kali
2. 1 Minggu > 3 kali
Petunjuk Pengisian Kuesioner
Kuesioner ini berisi sejumlah pertanyaan. Silahkan anda tunjukan seberapa besar tingkat pilihan anda terhadap pertanyaan memberi tanda (√), jika anda ingin mengganti jawaban persetujuan anda cukup melingkari atau mencoret (coret dengan garis) tanda centang tersebut kemudian memberikan tanda centang baru jawaban anda persetujuan yang akan anda pilih dengan ketentuann sebagai berikut: Kriteria Skor Sangat Setuju (SS) 5 Setuju (S) 4 Netral (N) 3 Tidak Setuju (TS) 2
Sangat Tidak Setuju (STS) 1
Kualitas Pelayanan
No Pertanyaan SS S N TS STS
Bukti Fisik
1 Menurut saya peralatan di Fahmi Collection lengkap
2 Menurut saya ruang pemesanan di Fahmi Collection rapi Keandalan
3 Menurut saya karyawan sigap dalam menangani pemesanan
4 Pemesanan sesuai waktu yang dijanjijakan
5 Karyawan mempunyai pengetahuan tentang jasa pemesanan
6 Kemampuan karyawan yang handal
Daya Tanggap
7 Karyawan tepat dalam memberikan informasi
8 Karyawan cepat dalam memenuhi pesanan
9 Karyawan cepat dalam menangani keluhan
Jaminan
10 Fahmi Collection memberikan suasana aman saat bertransaksi
11 Contoh disain yang dititipkan aman
12 Memberikan garansi ketidak cocokan desain
13 Kecepatan karyawan dalam perbaikan
14 Ketepatan karyawan dalam perbaikan
Empaty
15 Karyawan di Fahmi Collection ramah
16 Karyawan paham terhadap keinginan pelanggan
76
PERSEPSI HARGA
No Pertanyaan SS S N TS STS
Keterjangkauan Harga
18 Harga yang ditawarkan sesuai dengan dipasaran
19 Harga sesuai dengan daya beli konsumen
Kesesuaian Harga dengan Kualitas
20 Harga yang ditawarkan sesuai dengan desain
21 Harga yang ditawarkan kompetitif
Daya Saing Harga
22 Harga yang ditawarkan lebih terjangkau dari competitor
23 Harga yang ditawarkan masih terhitung wajar
Kesesuaian Harga dengan Manfaat
24 Harga yang ditawarkan sesuai dengan harapan konsumen
25 Potongan harga yang ditawarkan sesuai dengan harapan konsumen
Kepuasaan Konsumen
No Pertanyaan SS S N TS STS
Perbandingan Percived Value dengan Expeted Value
26 Manfaat yang saya rasakan sama dengan harapan saya
27 Manfaat yang saya rasakan lebih tinggi daripada harapan saya 28 Manfaat yang saya rasakan lebih rendah daripada yang saya harapkan
Lampiran2 Hasil Kuesioner Kualitas Pelayanan
Responden Kualitas Pelayanan (X1)
No Q1 Q2 Q3 Q4 Q5 Q6 Q7 Q8 Q9 Q10 Q11 Q12 Q13 Q14 Q15 Q16 Q17 Jumlah 1 2 3 3 2 2 2 2 2 2 2 3 2 2 2 2 2 2 37 2 2 2 2 2 2 2 2 2 2 3 3 3 2 2 1 1 1 34 3 2 1 2 1 3 3 3 2 2 2 2 4 3 3 2 4 2 41 4 3 3 4 3 2 2 4 1 1 2 3 3 2 2 3 2 2 42 5 3 2 2 1 3 3 3 2 3 3 3 4 3 4 1 2 1 43 6 4 4 4 2 4 4 3 2 2 3 3 3 3 3 3 3 1 51 7 2 2 2 1 2 2 2 1 2 2 2 2 3 2 2 2 2 33 8 3 2 2 1 2 2 3 3 3 3 3 3 3 2 2 2 2 41 9 4 4 4 3 2 3 3 3 3 3 4 4 3 3 3 3 1 53 10 2 2 1 2 2 2 2 2 2 3 3 3 3 1 1 2 1 34 11 3 3 3 2 1 1 2 2 2 4 3 4 2 2 3 3 3 43 12 2 2 1 3 1 3 3 3 2 2 3 3 3 1 3 2 1 38 13 2 3 3 1 3 3 2 2 3 3 3 3 3 2 3 3 2 44 14 2 1 2 2 2 3 1 1 1 3 3 1 3 3 2 2 1 33 15 1 3 3 1 2 3 2 2 1 3 3 3 2 1 2 1 1 34 16 1 1 2 1 2 1 3 2 4 3 3 3 2 2 1 1 1 33 17 1 2 4 2 1 1 2 2 3 3 3 3 2 2 2 4 2 39 18 1 2 2 1 4 2 2 3 3 3 2 2 1 2 1 2 1 34 19 3 2 3 3 2 3 2 2 2 3 3 3 3 4 2 2 1 43 20 3 3 2 1 3 4 4 3 2 2 2 3 4 4 2 2 1 45 21 2 3 2 2 1 2 2 2 3 3 2 1 3 1 2 2 1 34 22 3 4 4 4 2 3 1 3 2 4 4 4 4 5 4 2 2 55 23 4 5 5 2 4 3 4 3 3 3 3 4 3 4 4 4 4 62 24 2 3 2 2 1 2 3 3 3 3 3 4 3 3 5 4 4 50 25 3 4 3 5 4 4 4 4 4 4 4 3 4 4 3 4 3 64 26 2 2 3 1 3 3 4 3 3 3 3 3 3 2 2 2 3 45 27 3 4 4 3 3 4 4 4 4 4 4 4 4 4 2 4 4 63 28 4 5 2 3 4 4 5 3 4 4 4 4 4 5 2 3 3 63 29 2 2 3 1 5 5 5 2 2 3 3 2 2 2 3 2 1 45 30 4 5 3 3 5 4 3 3 3 3 3 3 3 3 3 2 2 55 31 2 4 2 2 4 4 4 2 4 3 2 4 3 4 5 3 3 55 32 2 5 4 2 2 3 3 3 3 3 3 3 3 5 3 3 3 53 33 2 4 2 4 2 4 4 3 4 4 2 3 3 4 3 3 3 54 34 1 2 2 2 2 2 2 2 3 2 2 2 2 2 1 3 1 33 35 3 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 1 34 36 3 2 3 2 2 1 4 2 4 4 4 3 4 3 3 2 1 47 37 2 3 4 3 2 3 4 2 3 2 3 2 3 3 2 3 1 45
78 38 3 4 2 2 2 4 5 2 4 3 4 4 4 4 3 3 2 55 39 3 5 5 2 3 4 2 2 4 2 4 3 3 4 3 4 2 55 40 4 2 2 3 2 2 2 2 4 4 4 4 2 4 4 4 2 51 41 4 4 2 4 1 4 2 2 2 2 3 4 4 4 3 2 3 50 42 3 4 4 3 3 3 4 2 4 4 3 4 4 4 3 2 1 55 43 3 4 1 3 4 4 2 4 4 4 4 2 2 3 2 3 1 50 44 3 4 4 2 2 1 2 2 3 2 3 2 2 4 3 3 3 45 45 3 4 4 2 3 4 2 2 4 4 4 4 4 5 4 3 1 57 46 3 2 3 3 3 3 3 2 3 3 2 3 2 2 3 3 1 44 47 4 5 4 2 3 3 3 4 3 3 3 3 3 4 4 4 3 58 48 1 1 3 2 3 3 2 3 2 2 2 2 3 1 2 1 1 34 49 4 5 3 3 4 1 1 1 1 1 3 1 1 1 1 1 1 33 50 4 4 2 3 3 2 2 3 2 2 3 2 3 2 2 3 1 43 51 4 3 4 3 3 2 4 3 3 3 3 2 2 2 1 2 1 45 52 4 4 3 1 3 3 4 3 3 3 4 2 4 2 4 4 4 55 53 3 4 3 4 3 3 3 4 4 3 4 3 3 4 3 2 2 55 54 1 3 3 2 3 3 3 3 3 3 3 3 3 3 3 2 1 45 55 4 5 4 3 4 2 3 1 1 2 3 3 2 4 3 2 1 47 http://digilib.mercubuana.ac.id/
Lampiran3 Hasil Kuesioner Persepsi Harga
Responden Persepsi Harga (X2)
No Q18 Q19 Q20 Q21 Q22 Q23 Q24 Q25 Jumlah 1 2 2 3 3 3 4 4 2 23 2 4 4 2 2 2 1 3 3 21 3 2 4 3 3 2 2 2 3 21 4 4 4 2 3 3 3 3 2 24 5 3 2 3 3 2 3 3 2 21 6 3 2 3 2 2 2 4 3 21 7 3 2 3 2 3 4 4 2 23 8 2 2 3 2 3 4 4 2 22 9 3 1 3 3 3 3 3 4 23 10 4 3 3 2 1 2 3 2 20 11 4 4 2 2 2 2 2 1 19 12 3 4 3 4 5 4 5 4 32 13 3 2 2 2 3 4 3 4 23 14 3 2 3 3 3 3 3 3 23 15 3 2 2 2 4 3 3 3 22 16 5 2 5 3 2 5 2 2 26 17 3 3 4 3 3 3 3 2 24 18 3 2 3 3 4 3 2 4 24 19 4 2 4 3 2 3 2 3 23 20 4 5 4 2 2 2 2 1 22 21 2 3 5 5 5 3 5 4 32 22 3 3 3 4 3 3 3 4 26 23 3 4 3 3 3 3 3 3 25 24 4 3 4 2 4 2 4 2 25 25 4 3 5 4 3 4 3 4 30 26 2 2 3 3 3 2 4 2 21 27 3 2 2 2 2 2 4 5 22 28 2 3 4 3 2 2 2 3 21 29 4 2 4 3 3 2 3 4 25 30 3 2 3 3 2 4 3 4 24 31 4 3 4 3 2 2 4 2 24 32 4 3 3 2 3 2 2 3 22 33 4 3 4 2 3 4 4 2 26 34 3 2 3 3 3 3 3 2 22 35 2 4 2 2 2 2 4 3 21 36 4 4 5 5 4 5 5 5 37 37 3 2 4 4 4 3 4 4 28
80 38 4 5 4 4 2 4 4 5 32 39 5 3 5 4 5 5 5 2 34 40 4 3 4 4 3 3 4 3 28 41 4 3 3 2 3 3 4 1 23 42 3 4 3 3 3 3 4 4 27 43 3 3 2 2 4 3 2 2 21 44 3 2 3 4 3 3 3 3 24 45 2 2 3 3 3 3 2 3 21 46 3 4 5 3 2 3 4 3 27 47 3 2 3 2 4 3 4 2 23 48 2 2 4 2 2 3 4 2 21 49 3 4 4 2 2 2 4 2 23 50 3 5 5 5 5 4 5 3 35 51 4 3 4 4 3 3 3 2 26 52 3 3 2 3 4 4 4 2 25 53 4 3 3 3 2 3 3 2 23 54 2 3 2 2 3 2 3 3 20 55 2 2 2 2 3 4 4 3 22 http://digilib.mercubuana.ac.id/
Lampiran4 Hasil Kuesioner Kepuasaan Pelanggan Responden Kepuasaan Pelanggan (Y) No KP KP KP Jumlah 1 2 4 2 8 2 2 4 2 8 3 3 3 3 9 4 3 3 3 9 5 2 4 2 8 6 3 4 3 10 7 2 3 2 7 8 2 2 2 6 9 3 4 4 11 10 2 2 3 7 11 2 3 3 8 12 5 2 4 11 13 2 2 3 7 14 4 3 2 9 15 2 2 4 8 16 3 4 3 10 17 3 4 4 11 18 2 2 2 6 19 1 4 2 7 20 2 2 4 8 21 2 2 2 6 22 2 3 3 8 23 4 4 3 11 24 4 4 5 13 25 4 5 4 13 26 4 3 4 11 27 2 5 3 10 28 2 4 2 8 29 2 4 2 8 30 2 4 3 9 31 2 3 4 9 32 2 5 4 11 33 4 4 2 10 34 2 4 2 8 35 4 2 4 10 36 4 4 4 12 37 3 4 4 11
82 38 5 4 5 14 39 4 3 4 11 40 5 5 4 14 41 4 3 2 9 42 2 4 5 11 43 4 3 2 9 44 4 4 4 12 45 4 5 4 13 46 3 4 4 11 47 2 4 3 9 48 3 3 4 10 49 2 5 3 10 50 4 4 5 13 51 2 3 4 9 52 4 2 5 11 53 4 3 2 9 54 3 3 3 9 55 4 4 5 13 http://digilib.mercubuana.ac.id/
Lampiran5 Hasil Uji Validitas Kualitas Pelayanan Correlations X1. 1 X1.2 X1.3 X1.4 X1.5 X1.6 X1.7 X1.8 X1.9 X1.10 X1.11 X1.12 X1.13 X1.14 X1.15 X1.16 X1.17 Kualita s Pelayan an (X1) X1.1 Pearson Correlati on 1 .602** .278 * .410** .297* .158 .176 .123 .046 .081 .444** .215 .245 .394** .296* .265 .210 .557** Sig. (2-tailed) .000 .040 .002 .028 .250 .200 .371 .737 .558 .001 .114 .071 .003 .028 .050 .124 .000 N 55 55 55 55 55 55 55 55 55 55 55 55 55 55 55 55 55 55 X1.2 Pearson Correlati on .602 ** 1 .467** .432** .364** .335* .197 .286* .225 .101 .408** .207 .259 .531** .439** .333* .412** .712** Sig. (2-tailed) .000 .000 .001 .006 .012 .150 .035 .099 .462 .002 .129 .056 .000 .001 .013 .002 .000 N 55 55 55 55 55 55 55 55 55 55 55 55 55 55 55 55 55 55 X1.3 Pearson Correlati on .278 * .467** 1 .141 .188 .042 .125 .008 .045 .029 .289* .140 .064 .323* .310* .261 .201 .424** Sig. (2-tailed) .040 .000 .304 .170 .758 .364 .952 .744 .836 .032 .308 .643 .016 .021 .054 .141 .001 N 55 55 55 55 55 55 55 55 55 55 55 55 55 55 55 55 55 55 X1.4 Pearson Correlati on .410 ** .432** .141 1 .009 .181 .022 .265 .151 .202 .335* .138 .184 .354** .206 .120 .094 .442** Sig. (2-tailed) .002 .001 .304 .949 .185 .871 .050 .271 .140 .012 .314 .178 .008 .131 .382 .497 .001 N 55 55 55 55 55 55 55 55 55 55 55 55 55 55 55 55 55 55
84 X1.5 Pearson Correlati on .297 * .364** .188 .009 1 .474** .324* .219 .130 .070 .075 .053 - .030 .191 .042 .047 - .031 - .366** Sig. (2-tailed) .028 .006 .170 .949 .000 .016 .108 .343 .610 .584 .703 .830 .163 .761 .736 .824 .006 N 55 55 55 55 55 55 55 55 55 55 55 55 55 55 55 55 55 55 X1.6 Pearson Correlati on .158 .335* .042 .181 .474 ** 1 .422** .356** .246 .245 .180 .285* .521** .458** .314* .223 .148 .585** Sig. (2-tailed) .250 .012 .758 .185 .000 .001 .008 .070 .072 .188 .035 .000 .000 .020 .101 .280 .000 N 55 55 55 55 55 55 55 55 55 55 55 55 55 55 55 55 55 55 X1.7 Pearson Correlati on .176 .197 .125 .022 .324* .422 ** 1 .283* .410** .248 .143 .325* .382** .265 .227 .231 .304* .530** Sig. (2-tailed) .200 .150 .364 .871 .016 .001 .036 .002 .068 .296 .016 .004 .050 .096 .089 .024 .000 N 55 55 55 55 55 55 55 55 55 55 55 55 55 55 55 55 55 55 X1.8 Pearson Correlati on .123 .286* .008 .265 .219 .356 ** .283* 1 .478** .400** .289* .183 .322* .242 .166 .316* .364** .528** Sig. (2-tailed) .371 .035 .952 .050 .108 .008 .036 .000 .003 .032 .180 .017 .075 .225 .019 .006 .000 N 55 55 55 55 55 55 55 55 55 55 55 55 55 55 55 55 55 55 X1.9 Pearson Correlati on .046 .225 .045 .151 .130 .246 .410** .478 ** 1 .582** .369** .349** .352** .453** .253 .457** .298* .587** Sig. (2-tailed) .737 .099 .744 .271 .343 .070 .002 .000 .000 .006 .009 .008 .001 .062 .000 .027 .000 N 55 55 55 55 55 55 55 55 55 55 55 55 55 55 55 55 55 55 http://digilib.mercubuana.ac.id/
X1.10 Pearson Correlati on .081 .101 .029 .202 .070 .245 .248 .400** .582 ** 1 .461** .456** .351** .395** .287* .263 .228 .523** Sig. (2-tailed) .558 .462 .836 .140 .610 .072 .068 .003 .000 .000 .000 .009 .003 .034 .053 .095 .000 N 55 55 55 55 55 55 55 55 55 55 55 55 55 55 55 55 55 55 X1.11 Pearson Correlati on .444 ** .408** .289* .335* .075 .180 .143 .289* .369** .461** 1 .329* .365** .407** .276* .275* .208 .579** Sig. (2-tailed) .001 .002 .032 .012 .584 .188 .296 .032 .006 .000 .014 .006 .002 .041 .042 .127 .000 N 55 55 55 55 55 55 55 55 55 55 55 55 55 55 55 55 55 55 X1.12 Pearson Correlati on .215 .207 .140 .138 -.053 .285* .325* .183 .349** .456** .329* 1 .448** .563** .461** .343* .379** .584** Sig. (2-tailed) .114 .129 .308 .314 .703 .035 .016 .180 .009 .000 .014 .001 .000 .000 .010 .004 .000 N 55 55 55 55 55 55 55 55 55 55 55 55 55 55 55 55 55 55 X1.13 Pearson Correlati on .245 .259 .064 .184 -.030 .521** .382** .322* .352** .351** .365** .448** 1 .524** .379** .264 .319* .600** Sig. (2-tailed) .071 .056 .643 .178 .830 .000 .004 .017 .008 .009 .006 .001 .000 .004 .052 .017 .000 N 55 55 55 55 55 55 55 55 55 55 55 55 55 55 55 55 55 55 X1.14 Pearson Correlati on .394 ** .531** .323* .354** .191 .458** .265 .242 .453** .395** .407** .563** .524** 1 .472** .418** .370** .774** Sig. (2-tailed) .003 .000 .016 .008 .163 .000 .050 .075 .001 .003 .002 .000 .000 .000 .001 .005 .000 N 55 55 55 55 55 55 55 55 55 55 55 55 55 55 55 55 55 55
86 X1.15 Pearson Correlati on .296 * .439** .310* .206 .042 .314* .227 .166 .253 .287* .276* .461** .379** .472** 1 .508** .523** .645** Sig. (2-tailed) .028 .001 .021 .131 .761 .020 .096 .225 .062 .034 .041 .000 .004 .000 .000 .000 .000 N 55 55 55 55 55 55 55 55 55 55 55 55 55 55 55 55 55 55 X1.16 Pearson Correlati on .265 .333* .261 .120 .047 .223 .231 .316 * .457** .263 .275* .343* .264 .418** .508** 1 .601** .612** Sig. (2-tailed) .050 .013 .054 .382 .736 .101 .089 .019 .000 .053 .042 .010 .052 .001 .000 .000 .000 N 55 55 55 55 55 55 55 55 55 55 55 55 55 55 55 55 55 55 X1.17 Pearson Correlati on .210 .412** .201 .094 -.031 .148 .304* .364** .298* .228 .208 .379** .319* .370** .523** .601** 1 .586** Sig. (2-tailed) .124 .002 .141 .497 .824 .280 .024 .006 .027 .095 .127 .004 .017 .005 .000 .000 .000 N 55 55 55 55 55 55 55 55 55 55 55 55 55 55 55 55 55 55 Kualita s Pelayan an (X1) Pearson Correlati on .557 ** .712** .424** .442** .366** .585** .530** .528** .587** .523** .579** .584** .600** .774** .645** .612** .586** 1 Sig. (2-tailed) .000 .000 .001 .001 .006 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000 N 55 55 55 55 55 55 55 55 55 55 55 55 55 55 55 55 55 55
**. Correlation is significant at the 0.01 level (2-tailed). *. Correlation is significant at the 0.05 level (2-tailed).
Lampiran6 Hasil Uji Validitas Persepsi Harga Correlations X2.1 X2.2 X2.3 X2.4 X2.5 X2.6 X2.7 X2.8 Persepsi Harga (X2) X2.1 Pearson Correlation 1 .230 .334* .111 -.055 .150 -.083 -.138 .325* Sig. (2-tailed) .092 .013 .421 .689 .274 .548 .314 .015 N 55 55 55 55 55 55 55 55 55 X2.2 Pearson Correlation .230 1 .191 .207 -.011 -.107 .147 -.025 .373** Sig. (2-tailed) .092 .162 .129 .937 .436 .285 .857 .005 N 55 55 55 55 55 55 55 55 55 X2.3 Pearson Correlation .334* .191 1 .582** .155 .324* .276* .080 .664** Sig. (2-tailed) .013 .162 .000 .259 .016 .041 .559 .000 N 55 55 55 55 55 55 55 55 55 X2.4 Pearson Correlation .111 .207 .582** 1 .450** .430** .315* .442** .807** Sig. (2-tailed) .421 .129 .000 .001 .001 .019 .001 .000 N 55 55 55 55 55 55 55 55 55 X2.5 Pearson Correlation -.055 -.011 .155 .450** 1 .430** .441** .166 .587** Sig. (2-tailed) .689 .937 .259 .001 .001 .001 .225 .000 N 55 55 55 55 55 55 55 55 55 X2.6 Pearson Correlation .150 -.107 .324* .430** .430** 1 .340* .149 .610** Sig. (2-tailed) .274 .436 .016 .001 .001 .011 .278 .000 N 55 55 55 55 55 55 55 55 55 X2.7 Pearson Correlation -.083 .147 .276* .315* .441** .340* 1 .162 .593** Sig. (2-tailed) .548 .285 .041 .019 .001 .011 .237 .000 N 55 55 55 55 55 55 55 55 55 X2.8 Pearson Correlation -.138 -.025 .080 .442** .166 .149 .162 1 .440** Sig. (2-tailed) .314 .857 .559 .001 .225 .278 .237 .001 N 55 55 55 55 55 55 55 55 55 Harga (X2) Pearson Correlation .325* .373** .664** .807** .587** .610** .593** .440** 1 Sig. (2-tailed) .015 .005 .000 .000 .000 .000 .000 .001 N 55 55 55 55 55 55 55 55 55
*. Correlation is significant at the 0.05 level (2-tailed). **. Correlation is significant at the 0.01 level (2-tailed).
88
Lampiran7 Hasil Uji Validitas Kepuasaan Pelanggan
Correlations
Y1.1 Y1.2 Y1.3 Pelanggan (Y) Kepuasaan
Y1.1 Pearson Correlation 1 .087 .426** .751** Sig. (2-tailed) .529 .001 .000 N 55 55 55 55 Y1.2 Pearson Correlation .087 1 .118 .552** Sig. (2-tailed) .529 .391 .000 N 55 55 55 55 Y1.3 Pearson Correlation .426** .118 1 .760** Sig. (2-tailed) .001 .391 .000 N 55 55 55 55 Kepuasaan Pelanggan
(Y) Pearson Correlation .751** .552** .760** 1 Sig.
(2-tailed) .000 .000 .000
N 55 55 55 55
*. Correlation is significant at the 0.05 level (2-tailed). **. Correlation is significant at the 0.01 level (2-tailed).
Lampiran8 Hasil Uji Reliabilitas 1. Kualitas Pelayanan
Reliability Statistics
Cronbach's Alpha N of Items
.867 17
2. Persepsi Harga
Reliability Statistics
Cronbach's Alpha N of Items
.669 8
3. Kepuasaan Pelanggan
Reliability Statistics
Cronbach's Alpha N of Items
90
Lampiran9 Hasil Uji Normalitas
Lampiran 10 Hasil Uji Multikolonoritas
Coefficientsa Model Unstandardized Coefficients Standardized Coefficients t Sig. Collinearity Statistics B Std.
Error Beta Tolerance VIF
1 (Constant) .600 1.773 .338 .736
Kualitas
Pelayanan .081 .026 .350 3.075 .003 .978 1.023
Persepsi
Harga .222 .060 .419 3.681 .001 .978 1.023
a. Dependent Variable: Kepuasaan Pelanggan
Lampiran11 Hasil Uji Heteroskedastisitas
Lampiran12 Hasil Uji Analisa Regresi Linier Berganda Coefficientsa
Model
Unstandardized
Coefficients Standardized Coefficients
t Sig. B Error Std. Beta 1 (Constant) .600 1.773 .338 .736 Kualitas Pelayanan .081 .026 .350 3.075 .003 Persepsi Harga .222 .060 .419 3.681 .001
92
Lampiran13 Hasil Uji Ketepatan Model
Hasil Uji R2
Model Summaryb
Model R Square R R Square Adjusted Std. Error of the Estimate
1 .585a .342 .316 1.739
a. Predictors: (Constant), Persepsi Harga, Kualitas Pelayanan b. Dependent Variable: Kepuasaan Pelanggan
Hasil Uji F
ANOVAa
Model Squares Sum of df Square Mean F Sig.
1 Regression
81.655 2 40.827 13.501 .000b
Residual 157.254 52 3.024
Total 238.909 54
a. Dependent Variable: Kepuasaan Pelanggan
b. Predictors: (Constant),Persepsi Harga, Kualitas Pelayanan
Lampiran14 Hasil Uji Hipotesis Hasil Uji t
Coefficientsa
Model
Unstandardized
Coefficients Standardized Coefficients
t Sig. B Error Std. Beta 1 (Constant) .600 1.773 .338 .736 Kualitas Pelayanan .081 .026 .350 3.075 .003 Persepsi Harga .222 .060 .419 3.681 .001