Guidance for exams oficers
and Programme Leaders
submitting entries and
candidate portfolios for the
2018–2019 Cambridge PDQ
Valid for submissions in 2018
1.1 Support from Cambridge International 5
1.2 Cambridge Professional Development Qualiications overview 8
1.3 Step-by-step guide to administering Cambridge Professional Development Qualiications 9
1.4 Professional Development Qualiications: Certiicate 10
1.5 Professional Development Qualiications: Diploma 11
1.6 Key dates and activities 12
1.7 Qualiication award rules 13
Preparing entries 14
2.1 Estimated entries 14
2.2 What are inal entries? 14
2.3 How to make entries 14
2.4 What is a Unique Candidate Identiier (UCI) 14
2.5 Conirming entries 15
2.6 How many times can a candidate submit a module? 16
2.7 How much do entries cost? 16
Submission folder 3
3.1 Portfolio preparation 17
3.2 Submission folder preparation 19
3.3 Malpractice 21
Results and certiicates 4
4.1 Understanding and preparing for results 22
4.2 Certiicates 24
4.3 Certifying statements and veriication of results 25
4.4 Enquiries about results and appeals process 26
Cambridge Professional Development Qualiications Administrative Guide Introduction 3
This guide is for exams oficers and Programme Leaders responsible for the
preparation and submission of entries and portfolios of work for the 2018–2019
Cambridge Professional Development Qualiications (Cambridge PDQ) syllabus.
It provides detailed information and guidance on all the administrative tasks and
activities exams oficers and Programme Leaders need to carry out before, during
and after submission. This guide must be used in conjunction with the Cambridge
Handbook and the Cambridge Professional Development Qualiications Information
Pack published on the Secure Exchange portal.
This guide outlines administrative processes for submitting entries and portfolios of work for
the 2018–2019 Cambridge PDQ syllabus. If you are submitting entries and portfolios for the 2018–2020 Cambridge PDQ syllabus, you must follow administrative processes as outlined in the Cambridge Professional Development Qualifications PD Portfolio Administrative Guide which is published on the PD Portfolio platform. For guidance on how to move to the 2018-2020 syllabus please contact the Cambridge PDQ team on
You must follow the deadlines and processes outlined in this guide and read and understand the
>Cambridge Handbook which sets out the regulations for all Cambridge International tests, exams and assessments, and forms part of our customers’ contract with us. The regulations you need to follow are highlighted in the
>Cambridge Handbook by the following icon:
>Cambridge Handbook is available from the ‘Exams oficers’ section of our website at
This guide covers the following qualiications:
• Cambridge International Certiicate in Teaching & Learning
• Cambridge International Diploma in Teaching & Learning
• Cambridge International Certiicate in Teaching with Digital Technologies
• Cambridge International Diploma in Teaching with Digital Technologies
• Cambridge International Certiicate in Teaching Bilingual Learners
• Cambridge International Diploma in Teaching Bilingual Learners
• Cambridge International Certiicate in Educational Leadership
• Cambridge International Diploma in Educational Leadership
We reserve the right to amend or vary the information in this guide at any time. We will notify you of any changes immediately. The changes will have immediate effect unless otherwise stated.
To make it easier for you to ind the information you need quickly we have developed a set of icons.
New or updated information
Highlights new or updated information so you know what has changed from last year.
Highlights the key dates on each page.
You will see this icon whenever there is a reference in the text to CIE Direct.
Highlights the key pieces of information on each page.
Processes for Cambridge
Associates and their
Appears next to the administrative forms referenced on the page.
Cambridge Professional Development Qualiications Administrative Guide 1 Preparation 5
1.1.1 Cambridge International website
Visit our website for information about: • administering our exams
• our programmes and qualiications • syllabuses and specimen papers • latest news and events
• professional development • our blog.
You can also visit our website to access CIE Direct (password required) and the
Go to www.cambridgeinternational.org
There is a separate section of the website with information about Cambridge Professional Development Qualiications for teachers.
Go to www.cambridgeinternational.org/pdq to ind out more.
1.1.2 Secure Exchange
You can access Secure Exchange at
It is a secure online exchange server which should be used to:
• download iles from the Cambridge Professional Development Qualifications Information Pack
• upload entry iles and candidate portfolios.
Secure Exchange is password protected. If you are eligible to run the Professional Development Qualiications, your exams oficer will have been given login details. The login details should be kept secure. If your exams oficer forgets the password please click ‘Request a password change’ on the login page.
This process is different for Cambridge Associates and their Associate Centres. Please refer to the section of this guide called ‘Cambridge Associate and Associate Centre responsibilities for Cambridge Professional Development Qualiications’.
1.1 Support from Cambridge International
We provide a wide range of support for exams oficers. This section takes you through the support we offer and tells you how to access it.
Telephone: +44 1223 553554 Fax: +44 1223 553558
Customer Services address: Customer Services
Cambridge Assessment International Education 1 Hills Road, Cambridge, CB1 2EU
Please tell us your centre name and number when you contact us. Associate Centres should contact their Cambridge Associate with any queries.
1.1.3 CIE Direct
CIE Direct is a secure online tool for Cambridge International exams oficers. It allows you to: • view accepted entries
• view results
• view Centre Feedback Reports in the ‘My Messages’ section
• view our fees list in the ‘My Messages’ section. The site is password protected. After we have registered your centre we send you login details by email. Keep these details secure. If you forget your password contact Customer Services (email@example.com). If the exams oficer changes at your centre send us your new exams oficer’s contact details as soon as possible by completing Preparation – Form 6. This form is available from CIE Direct.
Access CIE Direct at https://direct.cie.org.uk. Contact Customer Services if you cannot access the site.
Cambridge Associates can contact Customer Services to request access to CIE Direct for their Associate Centres. Once the account has been set up, we will upload login details to the ‘My Messages’ section of the Cambridge Associate’s CIE Direct account. The Cambridge Associate must pass the relevant login details securely to their Associate Centre(s).
For further details, please refer to the section of this guide called ‘Cambridge Associate and Associate Centre responsibilities for Cambridge Professional Development Qualiications’.
1.1.4 The ‘Help’ section of our website
The ‘Help’ section of our website contains an online bank of answers to frequently asked questions about Cambridge International exams and services. Simply type your question into the search box or use the menu to guide you. The ‘FAQs and Important Announcements’ section alerts you to key information.
Our ‘Help’ section: • saves you time
• contains more than 1200 answers • is reviewed and updated daily • is available 24 hours a day.
1.1.5 Communications toolkit
To make it easier for schools to access our marketing support resources, the Communications toolkit has replaced the Marketing Resources area of our website. It is the place to go if you are planning an open day or parents’ evening, or if you want to announce your status as a Cambridge International school. You will ind presentations, videos, posters, event banners, press releases and more.
Everything is free to access. If you want to download your customer logo you will be asked to log in using your centre number.
Access the Communications toolkit at
1.1.6 Cambridge Professional Development
Qualiications Information Pack
Cambridge Professional Development Qualiications Administrative Guide 1 Preparation 7
– Cambridge International Certiicate in Teaching with Digital Technologies
– Cambridge International Diploma in Teaching with Digital Technologies
– Cambridge International Certiicate in Teaching Bilingual Learners
– Cambridge International Diploma in Teaching Bilingual Learners
– Cambridge International Certiicate in Educational Leadership
– Cambridge International Diploma in Educational Leadership
• administrative forms for Cambridge Professional Development Qualiications:
– Results and Certificates – Form 12
– Results and Certificates – Form 13
• the Programme Leader Guide
• the Candidate Handbook
• a copy of this guide.
Please make sure that you are using the current guide and information pack – both apply to the calendar year concerned, running from 1 January to 31 December. The guide and information pack on Secure Exchange are the current versions.
To ind the relevant Cambridge PDQ assessment templates and information pack on Secure Exchange: • log into Secure Exchange
• click on the ‘Folders’ link on the left of the screen • click on ‘Distribution’
• click on ‘Professional Development Qualiications’ • click on ‘Cambridge PDQ Information Pack’. Within this folder there are separate sub folders
1.2 Cambridge Professional Development Qualiications overview
1.2.1 The structure
• The qualiications are modular.
• Certiicate qualiications consist of one module. • Diploma qualiications consist of three modules.
1.2.2 The assessment model
• Modules are assessed separately and the results achieved in modules are stored on the Cambridge International database.
• A candidate has three years from the submission of Module 1 to make an entry for Module 2. • A candidate has one year from the submission of Module 2 to make an entry for Module 3.
• A candidate who is awarded a Fail in a module may resubmit the module at a later date in order to achieve a Pass or Distinction.
• A candidate can only resubmit a module twice, and these resubmissions must be made within one year of the candidate’s original submission.
• A candidate who has achieved a Pass in a module cannot resubmit the module to gain a better grade.
• A candidate must achieve a Pass or Distinction in Module 1 (the Certiicate) before an entry is made for Module 2. • A candidate must achieve a Pass or Distinction in Module 2 before an entry is made for Module 3.
See next page for a low diagram of the award rules process.
1.2.3 Grading and certiicates
• The module results are graded Distinction, Pass or Fail.
• A candidate who has achieved a Pass or Distinction in the qualiication as a whole, according to the award rules, will be awarded a certiicate.
Cambridge Professional Development Qualiications Administrative Guide 1 Preparation 9
1.3 Step-by-step guide to administering Cambridge Professional Development
After centre registration is complete, we give you access to Secure Exchange and the relevant support materials.
We validate entry data and send entry feedback to the centre when entries are loaded.
Centre checks statements of entry to make sure the entries held at Cambridge International are correct.
Centre informs us of any amendments required. Centre uploads entry form and
portfolios to us through Secure Exchange, including Unique Candidate Identiiers. See section 2.4 for details.
If you do not do this we cannot process entries and our examiners cannot mark portfolios. We would email centres if entries have had to be rejected or if we have issues with the centre's uploads to Secure Exchange.
Candidates complete portfolio.
Programme Leader checks that portfolios are complete, including: • portfolio cover sheet • evidence of learning • evidence of practice • evidence of reﬂection. Centre runs professional development programme for the qualiication.
Our examiners mark portfolios. We release results and the Centre
Feeback Report to centres on CIE Direct by the dates listed in the ‘Key dates and activities’ section of this guide.
Entries that have been accepted can be viewed on CIE Direct.
If you do not do this your certiicates may be printed incorrectly.
Centre may request an enquiry about results.
We despatch results and certiicates to centres.
This process is different for Cambridge Associates and their Associate Centres. Please refer to the section of this guide called ‘Cambridge Associate and Associate Centre responsibilities for Cambridge Professional Development Qualiications’.
This step-by-step guide outlines administrative processes for submission of entries and portfolios of work for the 2018–2019 Cambridge PDQ syllabus. If you are submitting entries and portfolios for the 2018–2020 Cambridge PDQ syllabus, you must follow administrative processes as outlined in the
1.4 Professional Development Qualiications: Certiicate
Consist of 1 module
Submit entry and portfolio
module to Cambridge
Re-submit portfolio for
module up to two times
within 1 year of
Results and certiicates Submission folder 2 1
Diploma qualiications consist of three modules.
Submit module one
portfolio to Cambridge
Re-submit portfolio for
module one up to two times
within one year of original
submission date of module one
Submit entry and portfolio
for module two within three
years of original submission date of module one
Submit entry and portfolio
for module three within one
year of original submission date of module two
Re-submit portfolio for
module two up to two times
within one year of original
submission date of module two
Re-submit portfolio for
module three up to two times
within one year of original
submission date of module three
No award No award No award
1.6 Key dates and actitivities
Please make sure information reaches us by the dates given in bold. The details in italics show the dates by which we will send you information.
Final date for entries and portfolios to be submitted to Cambridge International.
Cambridge International despatches
statements of entry
Electronic results release date on
Deadlines for submitting enquiries about results
January 2018 28 January 2018 16 February 2018 23 March 2018 04 May 2018
February 2018 25 February 2018 16 March 2018 20 April 2018 01 June 2018
March 2018 Not available Not available Not available Not available
April 2018 29 April 2018 18 May 2018 22 June 2018 03 August 2018
May 2018 27 May 2018 15 June 2018 20 July 2018 31 August 2018
June 2018 24 June 2018 13 July 2018 17 August 2018 28 September 2018
July 2018 29 July 2018 17 August 2018 21 September 2018 02 November 2018
August 2018 26 August 2018 14 September 2018 19 October 2018 30 November 2018
September 2018 30 September 2018 19 October 2018 23 November 2018 04 January 2019
October 2018 28 October 2018 16 November 2018 21 December 2018 01 February 2019
November 2018 25 November 2018 14 December 2018 18 January 2019 01 March 2019
December 2018 30 December 2018 18 January 2019 22 February 2019 05 April 2019 There is no March series.
Statements of results and certiicates are despatched approximately 10 days after the release of electronic results for each series.
Cambridge Professional Development Qualiications Administrative Guide 1 Preparation 13
These qualiications are available in English.
A candidate must achieve a Pass or Distinction in Module 1 before an entry can be made for Module 2. A candidate must submit an entry and portfolio for Module 2 within three years of successfully completing Module 1.
A candidate must achieve a Pass or Distinction in Module 2 before an entry can be made for Module 3.
A candidate must submit entry and portfolio for Module 3 within one year of successfully completing Module 2.
Modules will be graded either Distinction, Pass or Fail.
Certiicates are issued if the candidate achieves a Pass or Distinction for the Certiicate or Diploma qualiications. Diploma certiicates will be issued ‘with Distinction’ if a grade of Distinction is achieved in two of the three modules.
1.7 Qualiication award rules
Module certiicate code
Module title Award type
Cambridge International Certiicate and Diploma in Teaching & Learning
6208 4164 Exploring teaching and learning Module 1 Certiicate
Diploma 4165 Teaching and learning in action Module 2
4166 Developing professional practice Module 3
Cambridge International Certiicate and Diploma in Teaching with Digital Technologies
6224 4167 Exploring teaching and learning with digital technologies
Module 1 Certiicate
Diploma 4168 Developing relective practice in teaching
with digital technologies
4169 Reviewing the impact of digital technologies on education
Cambridge International Certiicate and Diploma in Teaching Bilingual Learners
6238 4193 Exploring teaching bilingual learners through an additional language
Module 1 Certiicate
Diploma 4194 Developing relective practice in teaching
4195 Evaluating theory and practice in teaching bilingual learners
Cambridge International Certiicate and Diploma in Educational Leadership
6247 4196 Exploring leadership Module 1 Certiicate
Diploma 4197 Leading and improving teaching and
4198 Leading change for improvement and developing staff
• You assign a Unique Candidate Identiier (UCI) to each of your candidates. The candidate must use this UCI for all future Cambridge PDQ entries.
• Please submit a module entry for every candidate in each series. • You must submit entries and portfolios of work at the same time.
• Check all information on the entry form is correct before submitting it. Submitting incorrect or incomplete information may result in candidates not receiving results by the dates published in the ‘Key dates and activities’ section of this guide.
This section outlines administrative processes for submitting entries for the 2018–2019 Cambridge PDQ syllabus. If you are submitting entries and portfolios for the 2018–2020 Cambridge PDQ syllabus, you must follow administrative processes as outlined in the Cambridge Professional Development Qualiications PD Portfolio Administrative Guide which is published on the PD Portfolio platform.
2.1 Estimated entries
Estimated entries are your centre’s best projection of the number of candidates that you will enter for a module in a particular series.
Estimated entries are free and do not commit your centre in any way. We use them to ensure we recruit and train enough examiners.
A copy of the estimated entries form is available in the information pack. We also send you a copy at the start of your programme. Instructions for completing and
2.3 How to make entries
To submit inal entries download the PDQentform2018 entry template form from Secure Exchange and follow the instructions. Submit the form through Secure Exchange with your candidate portfolios. A candidate can only be entered for one module per series.
Each portfolio submitted must have a corresponding entry on the entry form for that series. Each
candidate listed on the entry form for that series must submit a portfolio of work.
Both the entry form and portfolios of work must be submitted through Secure Exchange at the same time.
2.4 What is a Unique Candidate
The UCI is a unique number that helps us identify each candidate. We use it to track module entries and results
Cambridge Professional Development Qualiications Administrative Guide 2 Entries 15
• the candidate number, which is a unique number allocated by the exams oficer or Programme Leader (four digits in the range 0001 to 9999)
• a check digit – one character which is automatically generated by the entry form when you have entered all the other characters. If you have any problems with the check digit contact Customer Services. Do not try and add your own check digit.
The example candidate’s UCI would be AB123182569X
• You must assign a 12-character Unique Candidate Identiier (UCI) to each candidate. Do not assign the same UCI to more than one candidate. • The UCI that is issued to the candidate when their
irst entry is made is used for all of their future entries. Do not assign more than one UCI to the same candidate.
• If a candidate previously submitted an entry for Cambridge PDQ at another centre, you must use their original UCI allocated to them at that centre. Do not issue a new UCI to the candidate. • Submit one entry form containing all your entries
for all qualiications in the series. Any changes you make after submission will be treated as entry amendments.
• The Head of Centre is responsible for making sure your entries are accurate.
2.5 Conirming entries
2.5.1 Viewing your inal entries on CIE
Approximately two weeks after the deadline for submission of entries and portfolios for the series, you can view your entries on CIE Direct: To view your Cambridge PDQ entries online, follow the instructions below.
1. Go to your CIE Direct homepage and click on ‘Administer Exams’.
2. Within the ‘Administer Exams’ tab, click on ‘Results’. 3. In the ‘Results’ area, in the ‘View Entries & Results
by Qualiication’ section under ‘Professional Qualiications’, use the drop down menus to select the relevant series and subject and click ‘Go’.
4. Click on the syllabus title hyperlink to view candidate entries for that particular syllabus.
Check that the number of entries matches your submission for that particular series and that all candidate details are correct. If you ind any discrepancies, email us as soon as possible at
2.5.2 Entries conirmation despatch
Within two weeks of receiving your inal entries we will send your entries conirmation despatch. This includes: • statements of entry for each candidate
• a candidate entry list showing all you entries by candidate
• a centre summary of entries showing the total number of entries you made for each module.
Statements of entry
Statements of entry show the candidate’s details, the module they are entered for and the module certiicate code. Give the statements to your candidates so they can check their entry details. The candidate name shown on the statement of entry is the name that will be printed on statements of results and certiicates, so it is important to let us know if there are any errors. If you need to make amendments to your entries email us as soon as possible
at firstname.lastname@example.org with the following
• your centre number • candidate number and UCI • candidate name
• details of changes
Candidate entry list
The candidate entry list is a summary of all your entries, listing each candidate and the module they have been entered for. Check that the number of entries matches your submission for that particular series and that all candidate details are correct. If you ind any discrepancies, email us as soon as possible at
Centre summary of entries
2.6 How many times can a candidate
submit a module?
A candidate who is awarded a Fail in a module may resubmit the module in order to achieve a Pass or Distinction.
A candidate can only resubmit a module twice, and these resubmissions must be made within one year of the candidate’s original submission.
A candidate who has achieved a Pass in a module cannot resubmit the module to gain a better grade.
2.7 How much do entries cost?
We invoice centres for entry fees. You can ind details of the rates and methods of payment in the Cambridge International fees list, which is issued annually and available from the ‘My Messages’ section of CIE Direct. We will charge an entry fee for each module entry for each candidate. The fee is the same whether the entry is a irst submission or a re-submission.
When we receive your entries or amendments, we send you an invoice for the outstanding balance on your account.
Please refer to the section of this guide called ‘Cambridge Associate and Associate Centre
Cambridge Professional Development Qualiications Administrative Guide 3 Submission folder 17
3.1 Portfolio preparation
This section of the guide tells you how to prepare your candidates’ work before you submit it through Secure Exchange. These instructions apply to all modules.
The Programme Leader must ensure that candidate portfolios contain all the necessary evidence. Portfolios submitted with insuficient evidence will be returned as ‘Fail’. There is no discounted fee for resubmitting failed assignments.
Each portfolio must contain the candidate’s original work.
This section outlines administrative processes for submitting portfolios of candidates’ work for the 2018-2019 Cambridge PDQ syllabus. If you are submitting entries and portfolios for the 2018-2020 Cambridge PDQ syllabus, you must follow administrative processes as outlined in the Cambridge Professional Development Qualiications PD Portfolio Administrative Guide which is published on the PD Portfolio platform.
3.1.1 Portfolio templates
Candidates must use the assessment templates and forms, provided in the Cambridge PDQ Information Pack
on Secure Exchange. Portfolios must be submitted electronically through Secure Exchange.
The assessment templates should be submitted as Microsoft Word documents. We advise against saving and submitting the completed documents in a .pdf format. Candidates risk losing information in the conversion process and submitting insuficient evidence.
3.1.2 Presentation of portfolios
For assessment purposes the portfolio cover sheet must be completed accurately, i.e. the work should be clearly marked with the candidate’s name and Unique Candidate Identiier, centre number, the module title and module code.
The Programme Leader is responsible for ensuring that all staff supervising candidates’ work for the qualiication are aware of the administrative processes and regulations set out in this guide and the
You must actively ensure the authenticity of work before it is submitted to Cambridge International for assessment. The portfolio cover sheet includes a declaration of authenticity. By submitting the assignment the centre and candidate declare that the work is
the candidate’s own, and that any work taken from another source has been appropriately referenced and acknowledged. Centres will be held responsible if issues of authenticity are not addressed.
In cases where there is doubt about the authenticity of any work submitted for assessment, we reserve the right to undertake appropriate checks, such as telephone or other interviews, to determine whether the work is authentic. Any decisions we reach on matters of authenticity and any subsequent action taken will be inal.
Candidates may insert scanned copies of learner feedback (samples of learner feedback or a maximum of six digital photographs) to support their portfolio.
Evidence – ile naming convention
Candidates must name the evidence iles using the naming convention set out in the ‘Portfolio coversheet’ document provided in the Cambridge PDQ Information Pack.
Portfolios – folder naming convention
To ensure that the portfolio folder contains all the required evidence, the candidate and Programme Leader must complete the ‘Portfolio contents checklist’ section of the ‘Portfolio coversheet’ document. Portfolios submitted with insuficient evidence will be returned as ‘Fail’.
All required evidence documents must be saved in one folder (the candidate’s portfolio folder). Create one portfolio folder for each candidate you are submitting entries for in the same series.
Candidates must name the portfolio folder containing all their evidence using the following naming convention: • the candidate’s Unique Candidate Identiier (UCI) • the module code
For example, the name of the portfolio folder for candidate with UCI AB123182569X submitting evidence for module 4164 Exploring teaching and learning would be AB126182569X4164.
Module codes are listed in section 1.7 ‘Qualiication award rules’ section of this guide.
Submission folder - preparation and naming convention
You must prepare one submission folder per series. This must be a zip folder containing portfolio folders for each of the candidates you are submitting entries for in the series and the completed entry form (PDQentform2018). Do not submit the entry form as a separate document. The submission folder (zip folder) must be named using the following naming convention:
• the Centre number
• date the submission zip folder was created in the format DDMMYY
For example, the name of the PDQ submission zip folder created on the 17 April 2018 for centre AB123 would be PDQAB123170418.
Each submission zip folder must not exceed 2GB. Upload the submission zip folder to Secure Exchange following the instructions in section 3.2 of this guide.
3.1.3 File and folder sizes, accepted ile
Each ile contained in the candidate portfolio folder must
File type Accepted formats
Spreadsheet .xls .xlsx Word/text
.doc .docx .pdf .odt .rtf .txt
Cambridge Professional Development Qualiications Administrative Guide 3 Submission folder 19
3.2 Submission folder preparation
3.2.1 Accessing Secure Exchange
Secure Exchange is compatible with the following browsers:
Chrome Safari* Microsoft Edge
* Safari on Windows is not compatible with Secure Exchange.
** If you are using Internet Explorer 7, 8, 9 or 10, you will be prompted to use an older version of the Upload Wizard.
Step 1 Check Secure Exchange is listed as a trusted site on your browser’s security settings.
If https://exchange.cambridgeinternational.org is not
listed, type in the URL and click ‘Add.’ Step 2 Go to
https://exchange.cambridgeinternational.org and login
using your Secure Exchange username and password. Email Customer Services at
email@example.com if you do not have
If you have forgotten your password, select ‘Request a password change’.
3.2.2 Submitting work using the Upload
This section of the guide shows you how to upload the submission zip folder to Secure Exchange.
The Upload Wizard is a browser add-on tool that helps you upload iles faster and more eficiently.
Step 1 Once you have logged into Secure Exchange, click on your home folder.
Step 2 Once you have navigated to your home folder and selected ‘Upload iles’, the following window will open.
Step 4 Click on ‘Upload’. A window will appear showing you the progress of your upload.
Step 5 When your zip folder has been uploaded successfully, you will see a green tick next to each ile. Click on ‘Close’ to exit the Upload Wizard
For each series, you must submit a zip folder containing:
• the individual candidate portfolio folders • the completed entry form.
You must only upload one zip folder per series. If you do not provide Cambridge International with correctly completed entry forms or all of the required documentation, we may carry over the submission to a subsequent series.
Cambridge Professional Development Qualiications Administrative Guide 3 Submission folder 21
Malpractice is any action that breaks our
regulations and potentially threatens the integrity of our exams and certiication. Malpractice can happen before, during or after timetabled exams or other assessments. Malpractice can be:
• intentional and aim to give an unfair advantage in an exam or assessment
• caused through carelessness, forgetfulness or ignorance of our regulations
• beyond the control of the involved parties and be a result of circumstance.
A variety of individuals could be involved in malpractice, for example:
• centre staff, for example, exams oficers, teachers, invigilators, management, consultants and individuals that assist in the provision of access arrangements • other third party individuals, for example, relatives or
friends of the candidate. The Head of Centre must:
• inform candidates and centre staff of their individual responsibilities as set out in our regulations
• immediately report all cases of suspected malpractice to us that you become aware of or that are reported to you.
4.1 Understanding and preparing for results
• Read this section to prepare for the release of results. It sets out everything you need to know so you can make sure that your candidates get their results and that you can answer their queries.
• We release results and examiner feedback reports online through CIE Direct and follow them up with hard-copy statements of results and certiicates.
• You can issue results to candidates as soon as they become available online or when you receive the statements of results.
We issue module results through CIE Direct by the dates in the ‘Key dates and activities’ section of this guide, and despatch the hard-copy statements of results and certiicates approximately 10 days later.
4.1.1 Results documentation
Statements of results: for candidates
You will receive hard copy statement of results for every candidate. It lists all the modules entered by an individual candidate and the module grades awarded.
Statements of results are printed on full-colour watermarked stationery.
Contact us or your Cambridge Associate immediately if: • any of your statements of results have been altered or
• you are missing any statements of results.
Statements of results are not certiicates and might not be accepted by a university or other public body.
feedback to candidates as well as further develop the Cambridge PDQ learning programme in their centre. Feedback reports will normally include the following information:
• highlights of performance • points for development
• information on why a candidate portfolio has received a Fail grade.
We send the feedback to you via the ‘My Messages’ section of CIE Direct. Feedback will be available to view on the day of the ‘Electronic results release date’ as listed in the ‘Key dates and activities’ section of this guide. A report on the qualiication is produced annually and available from the Cambridge International website at
4.1.2 Checking and issuing results
We send your results by courier unless we are instructed otherwise. We do not email or fax results.
Cambridge Professional Development Qualiications Administrative Guide 4 Results and certiicates 23
For each qualiication ‘PENDING’ shows that we are still waiting to issue the result.
4.1.4 Incorrect details on results documents
Please follow the instructions in section 4.2.3 of this guide.
4.1.5 Arranging for copies of results to be
sent to third parties
• We automatically issue certiicates to candidates who achieve a Pass or Distinction in all of the required modules detailed in the award rules.
We send certiicates with your statements of results approximately 10 days after results are released on
4.2.1 How certiicate grades are calculated
Candidates who have achieved a Pass or Distinction in all of the modules detailed in the award rules receive a certiicate.
You can ind more information in the ‘Qualiication award rules’ section of this guide.
4.2.2 Conditions for issuing certiicates
A certiicate is and remains the property of the University of Cambridge Local Examinations Syndicate (UCLES) of which Cambridge Assessment International Education is a part. We issue certiicates to conirm results subject to the following conditions:
• If the certiicate is altered or defaced it is invalid. • If we ask you to return a certiicate, you must return
• The certiicate should be kept in a safe place. • We will not issue copies of certiicates.
You must check your certiicates carefully when they
Cambridge Associates are responsible for sending certiicates to their Associate Centres and for contacting us if any certiicates are missing or incorrect.
You must keep unclaimed certiicates in a safe place for at least 12 months from the date they are issued. After that period, you must return them to the following address with a list of the certiicates you are returning. Keep a copy of this list. Do not destroy unclaimed certiicates.
Post Results Team Results and Despatches
Cambridge Assessment International Education 1 Hills Road
Cambridge CB1 2EU United Kingdom
You must not reproduce Cambridge International certiicates in any form.
4.2.3 Incorrect details on certiicates
Cambridge Professional Development Qualiications Administrative Guide 4 Results and certiicates 25
date we originally issued them.
Form available at
• Replacement Statement of Results/Certiicate Application: Results and Certiicates – Form 12
4.2.4 Can a candidate or centre ask for other
information on a certiicate to be changed?
We cannot change a candidate’s name to relect any changes that take place after the entry and portfolio were submitted, for example changing their name because they get married.
We cannot delete any grades or syllabuses from a certiicate.
4.2.5 Missing certiicates
We issue certiicates as soon as the candidate achieves a Pass or Distinction in the relevant modules. If you do not receive a candidate’s certiicate please contact us immediately with the candidate’s details.
4.2.6 Damaged or lost certiicates
We will not replace certiicates that have been lost. If a candidate loses their certiicate they need to apply for a certifying statement of results. See section 4.3 for details. At our discretion, we can replace candidates’ damaged certiicates as long as we have satisfactory proof of their identity. This service is available within 18 months of the date we issued the original certiicate. You must return the damaged certiicate with Results and Certificates – Form 12 before we provide a replacement. We charge a fee per certiicate and costs to send the certiicate by courier.
4.3 Certifying statements and
veriication of results
A certifying statement is an oficial document issued by Cambridge International that shows the grades a candidate achieved in a particular series. Certifying statements fully endorsed by the Vice Chancellor of the University of Cambridge. Educational institutions and employers accept them as a legitimate record of results. For information on how to apply for certifying statements see section 6.5 of the
4.4 Enquiries about results and appeals process
4.4.1 How to make an enquiry about results
Complete Results and Certificates – Form 13 and send it
to firstname.lastname@example.org. The form is in the
information pack on Secure Exchange. Please follow the instructions in the ‘Guidance notes’ section of the form. We do not hold candidate portfolios after the deadlines for enquiries about results have passed. Therefore we cannot accept requests submitted after the published deadlines.
The deadlines for submitting enquiries about results are shown in the ‘Key dates and activities’ section of this guide.
• Associate Centres should submit their forms to their Cambridge Associate. It is good practice for Cambridge Associates to submit enquiries about results for all their Associate Centres before the closing date. This gives them time to check the enquiry and sort out any issues with their Associate Centres before the deadline. • Cambridge Associates may set earlier deadlines
for their Associate Centres.
• Candidates cannot request enquiries about results.
• The Head of Centre must support all enquiries about results.
• You can only send one enquiry for each candidate’s result.
• You can request different services for different candidates’ results in a syllabus.
• You can request the same or different services for the same candidate in different syllabuses.
We carry out extensive quality checks before we issue results. However, you can submit an enquiry about results if you would like us to check the results of particular candidates.
Cambridge Professional Development Qualiications Administrative Guide 4 Results and certiicates 27
4.4.2 What services are available?
If you ask us, we will provide an explanation of ‘NO RESULT’ or ‘PENDING’ outcomes without charge.
Service name Details of service
Review of marking: Service 2 A review of the candidates original portfolio. This service includes a ‘clerical re-check’ where we check that all parts of the portfolio were marked.
Review of marking with detailed report: Service 3
The same as Service 2 but you also receive a detailed report on the portfolio.
Review of marking for one portfolio module and report on a group of candidates: Service 4
A review of the original marking of a group of no fewer than 5 and no more than 15 candidates for a single module. This service also includes a report on the group of candidates.
4.4.3 Fees for enquiries about results
The fees for each service are detailed in our fees list which is available in the ‘My Messages’ section of CIE Direct. We charge a fee for each enquiry about results service. We will not charge the fee if the enquiry leads to a change to the module grade.
4.4.4 How long does it take to process
We will deal with enquiries in the order in which we receive them. We cannot guarantee the date by which we will complete the enquiry.
• We invoice the Head of Centre for all enquiries about results after the deadlines have passed. • For candidates wishing to resubmit the module in
the next series, we cannot guarantee that we will issue the outcome of an enquiry in time to inform the candidate’s preparation for the resubmitted module.
4.4.5 Outcomes of enquiries
If the enquiry leads to a module grade change, we will issue a revised statement of results. You must return the original document with Results and Certificates – Form 12
and we will then send you a replacement.
In the unusual event that the outcome of an enquiry brings into question the accuracy of the results for other candidates in that syllabus, we will notify the Head of Centre/Cambridge Associate. We will then carry out the service on any other candidates who may have been affected free of charge. We will notify the Head of Centre/Cambridge Associate of the outcome.
Cambridge Associate and Associate Centre responsibilities for Cambridge
Professional Development Qualiications
These pages outline the Cambridge Associate’s responsibilities as an administrator for Cambridge Professional Development Qualiications (Cambridge PDQs). They also explain the Associate Centres’ responsibilities in making entries for Cambridge PDQs.
Cambridge Associate as a Cambridge PDQ
The Cambridge Associate provides administrative support to Associate Centres (Cambridge PDQ Centres) delivering Cambridge PDQs in a similar way to how they support Associate Centres for other Cambridge qualiications. The Cambridge Associate is responsible for:
• acting as a communication conduit between Cambridge and an Associate Centre
• acting as the exams oficer for Cambridge PDQs at Associate Centres by:
– sending statements of entry to the Associate Centre as soon as they receive them
– sending statements of results and examiner feedback to the Programme Leader at the
Associate Centre within one week of the release of results on CIE Direct
– sending certiicates securely to the Associate Centre within one week of receipt from Cambridge – submitting enquiries about results by the dates
listed in the ‘Key dates and activities’ section of this guide.
• reconciling payment from the Associate Centre for Cambridge PDQs and notifying Cambridge if payment is not made and exam processing needs to be suspended
• ensuring that Associate Centres comply with Cambridge regulations.
should forward them to the Associate Centre as soon as they are released.
Each series Cambridge will send hard-copy results documentation by courier to the Cambridge Associate, including statements of results, examiner feedback and certiicates. The Cambridge Associate must forward these documents securely to the Associate Centre within one week of receipt. If an Associate Centre reports that any documents are missing when they receive them, the Cambridge Associate must let Cambridge know.
Enquiries about results
Cambridge Associates must submit enquiries about results on behalf of their Associate Centres by the dates listed in the ‘Key dates and activities’ section of this guide.
Associate Centre responsibilities
Exams oficers at Associate Centres are given access to Secure Exchange. This secure online server allows the exams oficer, in liaison with the Programme Leader, to: • download assessment documentation and iles from
the Cambridge PDQ information pack
• upload the entry form and candidate portfolios for assessment.
If the Associate Centre does not have an exams oficer they will need to nominate someone to take on this role when they are approved to offer the Cambridge PDQs. It is only the exams oficer at the Associate Centre who has access to Secure Exchange; Programme Leaders and individual teachers do not access this site.
Cambridge Professional Development Qualiications Administrative Guide A–Z of terms 29
Assessment The method used to evaluate a candidate’s performance. For the Cambridge Professional Development Qualiications this is the module portfolio.
Associate Centre An organisation which is afiliated with the Cambridge Associate, whose premises have been inspected and approved, and for whom the Cambridge Associate is responsible under the Agreement.
Cambridge Associate An organisation such as a ministry, exams council, distributor, department of education or other agency, which has responsibility for Associate Centres through an Associate Agreement with Cambridge International.
Cambridge Assessment International Education
Cambridge Assessment International Education is part of the Cambridge Assessment group. Cambridge Assessment is the brand name of University of Cambridge Local Examinations Syndicate (UCLES), which is a department of the University of Cambridge.
Candidate A person who has been entered for an assessment.
Centre A school, institution or organisation approved by and registered with Cambridge International for the entry of candidates to Cambridge International programmes and qualiications and to carry out related assessments.
Centre name The name of a centre, Cambridge Associate or Associate Centre.
Centre number The ive-character code given to a centre, Cambridge Associate or Associate Centre.
Certiicate A certiicate is awarded to candidates who achieve a Pass or Distinction in all of the required modules detailed in the award rules.
Certifying statement An oficial document issued by Cambridge International to show the grades achieved by a candidate in a particular series. Cambridge International can send certifying statements at any time to any address, including educational institutions, as long as the original certiicate has been issued.
CIE Direct CIE Direct is the online tool for exams oficers and Programme Leaders to manage entries and carry out other administrative tasks.
Enquiries about results Services available to centres wanting to have a candidate’s portfolio reviewed.
Entries The candidates a centre has entered for a Cambridge International qualiication in a particular series.
Estimated entries An approximation of the number of candidates a centre will enter for assessments.
Exams oficer The person appointed by the Head of Centre to act on behalf of the centre, with speciic responsibility for administering Cambridge International exams.
Malpractice Malpractice is an action that breaks our regulations and potentially threatens the integrity of our exams and certiication.
Module A self-contained unit of study with clear performance and assessment criteria. There is one portfolio for each module. The code for the module is found on the portfolio template.
Portfolio A candidate’s performance for each module is assessed through the completion and submission of a portfolio of evidence. Candidates must use the portfolio template provided by Cambridge International.
Programme Leader The person appointed by the centre and accredited by Cambridge International to manage programmes leading to Cambridge Professional Development Qualiications for teachers in the centre.
Qualiication A certiicated award made by Cambridge International to students to demonstrate their achievement.
Replacement Certiicate A replacement of the original certiicate issued, for example, following a grade change.
Secure Exchange A secure online exchange server which should be used for downloading iles from the Cambridge PDQ Information Pack and uploading entry iles and portfolios.
Series A group of administrative activities (for example submission of entries and portfolios, examiner marking, results release) carried out within a range of dates for the same group of candidates. A series is identiied by the month and year for example June 2018.
Statement of entry A document showing a candidate’s details and the entry options the candidate has been entered for.
Statement of results A document showing a candidate’s details and the syllabus grades they have been awarded.
Syllabus A complete description of the content, assessment arrangements and performance requirements for a qualiication. A course leading to an award or certiicate is based on a subject syllabus.
Syllabus number The four-digit number allocated to each subject.
UCLES University of Cambridge Local Examinations Syndicate, a department of the University of Cambridge. Cambridge Assessment is the brand name of UCLES.
Cambridge Assessment International Education 1 Hills Road, Cambridge, CB1 2EU, United Kingdom Tel: +44 1223 553554 Fax: +44 1223 553558
Email: email@example.com www.cambridgeinternational.org
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