72 DAFTAR PUSTAKA
Abdullah, Nurhazwani, Siti Syazwani Abdullah, dan Hazrina Ghazali. 2013.
Customer Satisfaction as Benchmark for Contract Catering Performance Within The Army Basic Recruit Training Centre (PUSASDA). In: 2nd International Seminar on Entrepreneurship dan Business (ISEB 2013).
15th December 2013, Crown Garden Hotel, Kota Bharu, Kelantan.
Almatsier, Sunita. Penuntun Diet edisi baru. Gramedia. 2006.
Aminuddin, N.F., Vijayakumaran, R.K. dan Abdul Razak, S. 2018. Patient Satisfaction With Hospital Foodservice and its Impact on Plate Waste in Public Hospitals in East Malaysia. Hospital Practices and Research, 3(3), pp.90-97.
Azwar, Saifuddin. 1999. Penyusunan Skala Psikologi. Yogyakarta: Pustaka Pelajar.
Barata, A. A. 2006. Dasar-Dasar Pelayanan Prima. Jakarta: Gramedia.
Batbaatar, Enkhjargal, Javkhlanbayar Dorjdagva, Ariunbat Luvsannyam, Matteo Mario Savino, dan Pietro Amenta. 2017. Determinants of Patient Satisfaction: A Systematic Review. Perspectives In Public Health, 137(2), pp.89-101.
Belanger, Marie-Claude dan Laurette Dube. 1996. The Emotional Experience of Hospitalization: Its Moderators and Its Role in Patient Satisfaction with Foodservices. Journal of The American Dietetic Association; 96:354- 360.
Budiningsari, R. Dwi dan Hamam Hadi. 2004. Pengaruh Perubahan Status Gizi Pasien Dewasa terhadap Lama Rawat Inap dan Biaya RS. Jurnal Gizi Klinik Indonesia. Vol.1.No.1.
Capra, Sandra, Olivia Wright, Marie Sardie, Judith Bauer, dan Deborah Askew.
2005. The Acute Hospital Foodservice Patient Satisfaction Questionnaire: The Development of a Valid and Reliable Tool to Measure Patient Satisfaction with Acute Care Hospital Foodservices. Journal of Foodservice, 16(1‐2), pp.1-14.
Cichero, J.A.Y. 2015. Texture-Modified Meals for Hospital Patients. Dalam Modifying Food Texture (pp. 135-162).
Dahlan, M. Sopiyudin. 2015. Statistik unutk Kedokteran dan Kesehatan. Jakarta:
Epidemiologi Indonesia.
Dall’Oglio, Immacolata, Rosanna Nicolò, Vincenzo Di Ciommo, Natalia Bianchi, Gaetano Ciliento, Orsola Gawronski, Manuel Pomponi, Marco Roberti, Emanuela Tiozzo, dan Massimiliano Raponi. 2015. A Systematic Review of Hospital Foodservice Patient Satisfaction Studies. Journal of the Academy of Nutrition dan Dietetics, 115(4), pp.567-584.
Dinas Kesehatan Kota Yogyakarta. 2015. Profil Kesehatan Tahun 2015 Kota Yogyakarta (Data Tahun 2014). Yogyakarta: Pemerintah Kota Yogyakarta, Dinas Kesehatan.
Draper, Mary, Phil Cohen, dan Heather Buchan. 2001. Seeking Consumer Views:
What Use are Results of Hospital Patient Satisfaction Surveys?
International Journal for Quality in Health Care, 13(6), 463-468.
Drummond, Karen Eich dan Lisa M. Brefere. 2007. Nutrition for Foodservice and Culinary Professionals. New Jersey: John Willey & Sons, Inc.
Dubé, L., E. Trudeau. dan M.C. Bélanger. 1994. Determining the Complexity of Patient Satisfaction with Foodservices. Journal of the American Dietetic Association, 94(4), pp.394-401.
Duggirala, Mayuri, Chandrasekharan Rajendran, dan R.N. Anantharaman. 2008.
Patient Perceived Dimensions of Total Quality Service in Healthcare, Benchmarking: An International Journal, Vol. 15 Issue: 5, pp.560-583, https://doi.org/10.1108/14635770810903150.
Edwards, J. S. A., dan H. J. Hartwell. 2006. Hospital Food Service: a Comparative Analysis of Systems and Introducing the 'Steamplicity' Concept. Journal of Human Nutrition & Dietetics. 19(6), 421-430 doi:10.1111/j.1365-277X.2006.00730.x.
Fallon, Danrew, Stephen Gurr, Mary Hannan‐Jones, dan Judith D. Bauer. 2008.
Use of The Acute Care Hospital Foodservice Patient Satisfaction Questionnaire To Monitor Trends In Patient Satisfaction with Foodservice at an Acute Care Private Hospital. Nutrition & Dietetics, 65(1), pp.41-46.
Farzianpour, Fereshteh, Raziye Byravan, dan Sara Amirian. 2015. Evaluation of Patient Satisfaction and Factors Affecting It: A Review of the Literature.
Health, 7(11), 1460.
Hannan-Jones, Mary, dan Sandra Capra., 2017. Developing a Valid Meal Assessment Tool for Hospital Patients. Appetite, 108, pp.68-73.
Hartwell, Heather Jill, John SA Edwards, dan Catherine Symond. 2006.
Foodservice in Hospital: Development of a Theoretical Model for Patient Experience and Satisfaction Using One Hospital in The UK National Health Service as a Case Study. Journal of Foodservice. 17(5-6), 226- 238 doi:10.1111/j.1745-4506.2006.00040.x.
Hartwell, Heather Jill, John SA Edwards, dan Catherine Symonds. 2016. What Do Patients Value in the Hospital Meal Experience?. Appetite, 96, pp.293-298.
Hidayati, Aulia Nur, Chriswardani Suryawati, dan Ayun Sriatmi. 2014. Analisis Hubungan Karakteristik Pasien dengan Kepuasan Pelayanan Rawat Jalan Semarang Eye Center (SEC) Rumah Sakit Islam Sultan Agung Semarang. Jurnal Kesehatan Masyarakat (e-Journal), 2(1), pp.9-14.
Jamaluddin, Rosita, Nurul Aqmaliza Abd Manan, Aina Mardiah Basri, dan Muhd Shahrim Ab Karim. 2010. Patients’ Satisfaction with the Bulk Trolley System an A Government Hospital in Malaysia. Leadership in Health Services, 23(3), 260–268.
Jones, W. 2000. Food Quality Analysis. Oregon: Noni Blessing Holdings.
Kamra, V., Singh, H. dan Kumar De, K. 2016. Factors Affecting Patient Satisfaction: an Exploratory Study for Quality Management in the Health- Care Sector. Total Quality Management & Business Excellence, 27(9- 10), pp.1013-1027.
Kementerian Kesehatan RI. 2013. Pedoman Pelayanan Gizi Rumah Sakit.
Jakarta: Direktorat Jenderal Bina Gizi dan Kesehatan Ibu dan Anak.
Keputusan Menteri Kesehatan RI Nomor 129/Menkes/SK/II/2008 tentang Standar Pelayanan Minimal Rumah Sakit.
Khan, Matin. 2006. Consumer Behaviour and Advertising Management. New Delhi: New Age International.
Kivela, Jaksa, John Reece, dan Robert Inbakaran. 1999. Consumer Research In the Restaurant Environment. Part 2: Research Design and Analytical Methods. International Journal of Contemporary Hospitality Management, 11(6). Pp. 269-286.
Kotschevar, Lendal H. dan Valentino Luciani. 2007. Presenting Service: The Ultimate Guide for Foodservice Professional 2nd edition. New Jersey:
John Willey & Sons, Inc.
Kotler, Phillip. 1994. Marketing Management: Analysis, Planning, Implementation, and Control, 8th ed. Englewood Cliffs, New Jersey: Prentice-Hall International, Inc.
Kotler, Phillip. 2000. Marketing Management 10th Edition. Eaglewood Cliffs, New Jersey: Prentise Hall.
Kuswara. 2003. Teori-Teori Kepribadian. Bandung: Eresco.
Lagu, Tara, Sarah L. Goff, Nicholas S. Hannon, Amy Shatz, dan Peter K.
Lindenauer. 2013. A Mixed-Methods Analysis of Patient Reviews of Hospital Care in England: Implications for Public Reporting of Health Care Quality Data in the United States. Joint Commission Journal on Quality and Patient Safety, 39(1), pp.AP1-AP4.
Lambert, Laurel G., Jane Boudreaux, Martha Conklin, dan Kathy Yadrick. 1999.
Are New Meal Distribution Systems Worth The Effort for Improving Patient Satisfaction With Foodservice? Journal of the American Dietetic Association, 99(9), 1112-1114.
Leitzmann C. 1993. Food Quality—Definition and a Holistic View. In: Sommer H., Petersen B., v. Wittke P. (eds) Safeguarding Food Quality.
Springer, Berlin, Heidelberg.
Liu, Sandra S., David Franz, Monette Allen, En-Chung Chang, Dana Janowiak, Patricia Mayne, dan Ruth White. 2010. ED Services: The Impact of Caring Behaviors on Patient Loyalty. Journal of Emergency Nursing, 36(5), pp.404-414.
Mahan, L. Kathleen, Sylvia Escott-Stump, dan Janice L. Raymond. 2010.
Krause’s Food dan The Nutrition Care Proccess. St. Louis: Saunders Elsevier.
Manask, Arthur M. dan Mitchell Schechter. 2002. The Complete Guide to Foodservice in Cultural Institution. New York: John Willey & Sons, Inc.
Meesala, A. dan Paul J. 2018. Service Quality, Consumer Satisfaction and Loyalty In Hospitals: Thinking For The Future. Journal of Retailing and Consumer Services, 40, pp.261-269.
Milakovich, M.E. 1995. Improving Service Quality: Achieving High Performance in the Public and Private Sectors, St. Lucie Press, Delray Beach, FL.
Moehyi, S. 1999. Pengaruh Makanan dan Diet untuk Penyembuhan Penyakit.
Gramedia: Jakarta.
Mowen, John C., Michael Minor. 2002. Perilaku Konsumen Jilid 2. Jakarta:
Penerbit Erlangga.
Muliawardani, Rizki, dan Ahmad Ahid Mudayana. 2016. Analisis Manajemen Pelayanan Gizi di Rumah Sakit Jiwa Grhasia Daerah Istimewa Yogyakarta. Kes Mas: Jurnal Fakultas Kesehatan Masyarakat, 10(1), pp.11-17.
Naithani, Smriti, Kevin Whelan, Jane Thomas, Martin C. Gulliford, dan Myfanwy Morgan. 2008. Hospital Inpatients’ Experiences of Access to Food: a Qualitative Interview and Observational Study. Health Expectations. 11:
294–303. doi:10.1111/j.1369-7625.2008.00495.x.
Noel, Hayden. 2009. Consumer Behaviour. Singapore: AVA Publishing SA.
Notoatmodjo, Soekidjo. 2012. Metodologi Penelitian Kesehatan. Jakarta: Rineka Cipta.
O'hara, Patricia A., Dan W. Harper, Maris Kangas, Janet Dubeau, Caroline Borsutzky, dan Nicole Lemire. 1997. Taste, Temperature, and Presentation Predict Satisfaction with Foodservices in a Canadian Continuing-Care Hospital. Journal of the Academy of Nutrition and Dietetics, 97(4), pp.401-405.
Oroh, Merryani E., Sefti Rompas, dan Linnie Pondaag. 2014. Faktor-Faktor yang Berhubungan dengan Tingkat Kepuasan Pasien Rawat Inap terhadap Pelayanan Keperawatan di Ruang Interna RSUD Noongan. Jurnal Keperawatan 2, no. 2.
Palacio, June Payne dan Monica Theis. 2009. Introduction to Foodservice. New Jersey: Pearson Education, Inc.
Palacio, June Payne dan Monica Theis. 2012. Foodservice Management. New Jersey: Pearson Education, Inc.
Parasuraman, A., Valarie A.Zeithamil, dan Leonard L. Berry. 1988. SERVQUAL:
A Multiple-Item Scale for Measuring Consumer Perceptions of Serving Quality. Journal of Retailing. Vol. 64 No. 1, pp. 12-40.
Pemerintah Kabupaten Bantul. 2018. Indeks Kepuasan Masyarakat RSUD Panembahan Senopati Semester 1 Tahun 2016. Diakses pada: 1 Maret 2018, dari https://rsudps.bantulkab.go.id/hal/indeks-kepuasan- masyarakat.
Peraturan Daerah Provinsi Daerah Istimewa Yogyakarta Nomor 5 Tahun 2011 tentang Pengelolaan dan Penyelenggaraan Pendidikan Berbasis
Budaya (Tambahan Lembaran Daerah Provinsi Daerah Istimewa Yogyakarta Nomor 5).
Peraturan Menteri Kesehatan RI Nomor 1204/Menkes/SK/X/2004 tentang Persyaratan Kesehatan Lingkungan Rumah Sakit.
Porter, Judi, dan Robyn Cant. 2009. Exploring Hospital Patients' Satisfaction with Cook-Chill Foodservice Systems: A Preliminary Study Using a Validated Questionnaire. Journal of Foodservice, 20: 81–89. doi:10.1111/j.1748- 0159.2009.00128.x.
Priporas, C.V., Priporas, Constantinos-Vasilios, Christina Laspa, dan Irene Kamenidou. 2008. Patient Satisfaction Measurement for In-Hospital Services: A Pilot Study In Greece. Journal of Medical Marketing, 8(4), pp.325-340.
Raajpoot, N. A. 2002. TANGSERV: a Multiple Item Scale for Measuring Tangible Quality in Foodservice Industry Business, 5(2), pp. 109-127.
Rahmqvist, M., 2001. Patient Satisfaction in Relation to Age, Health Status and Other Background Factors: A Model for Comparisons of Care Units.
International Journal for Quality in Health Care, 13(5), pp.385-390.
Republik Indonesia. 2009. Undang-undang RI Nomor 44 tahun 2009. Lembaran Negara Republik Indonesia Tahun 2009 Nomor 153. Sekretariat Negara.
Jakarta.
Rezeki, Sri. 2011. Pengaruh Pelayanan Makanan terhadap Kepuasan Pasien Rawat Inap di Rumah Sakit Umum Daerah Kabupaten Aceh Tamiang.
Tesis. Medan: USU.
Rijadi, Christoper Bagus. 2012. Hubungan Rasa Makanan, Penampilan Makanan dan Faktor Lainnya terhadap Daya Terima Makanan LUnak pada Pasien Dewasa di Gedung Perawatan Umum RSPAD Gatot Soebroto Jakarta Tahun 2012. Skripsi. Depok: Universitas Indonesia.
Rumah Sakit Jogja. 2018. Hasil Survey Kepuasan Masyarakat. Diakses pada: 1 Maret 2018, dari http://rumahsakitjogja.jogjakota.go.id/index.php/survey _kepuasan/read
Sadjadian, A., A. Kaviani, M. Yunesian, dan A. Montazeri. 2004. Patient Satisfaction: A Descriptive Study of A Breast Care Clinic in Iran.
European Journal of Cancer Care, 13: 163–168.
doi:10.1111/j.13652354.2004.0045-9.x.
Semedi, P., Kartasurya, M., dan Hagnyonowati, H. 2014. Hubungan Kepuasan Pelayanan Makanan Rumah Sakit dan Asupan Makanan dengan Perubahan Status Gizi Pasien Studi Di RSUD Sunan Kalijaga Kabupaten Demak. Jurnal Gizi Indonesia, 2(1).
doi:http://dx.doi.org/10.147-10/jgi.2.1.
Shafiq, Muhammad, Muhammad Azhar Naeem, Zartasha Munawar, dan Iram Fatima. 2017. Service Quality Assessment of Hospitals in Asian Context:
An Empirical Evidence From Pakistan. INQUIRY: The Journal of Health Care Organization, Provision, and Financing, 54, p.0046958017714664.
Siagian, S. P. 2000. Manajemen Sumber Daya Manusia. Jakarta: Bumi Aksara.
Soegih, R. 1998. Pola Penanganan Kasus Gizi di Puskesmas dan Rumah Sakit.
Dalam: Buku Kapita Selekta Nutrisi Klinik. Jakarta: Perhimpunan Nutrisi Enteral dan Parenteral Indonesia.
Soleimanpour, Hassan, Changiz Gholipouri, Shaker Salarilak, Payam Raoufi, Reza Gholi Vahidi, Amirhossein Jafari Rouhi, Rouzbeh Rajaei Ghafouri, dan Maryam Soleimanpour. 2011. Emergency Department Patient Satisfaction Survey in Imam Reza Hospital, Tabriz, Iran. International Journal of Emergency Medicine, 4(1), p.2.
Sugiyono. 2014. Metode Penelitian Manajemen. Bandung: Alfabeta.
Stanga, Z., B. Tanner, G. Knecht, Y. Zurflüh, M. Roselli, dan A. B. Sterchi. 2003.
Hospital Food: a Survey of Patients’ Perceptions. Clinical Nutrition, 22(3), pp.241-246.
Sumaedi, S., Yuda Bakti, I. G. M., Rakhmawati, T., Astrini, N. J., Widianti, T., dan Yarmen, M. 2016. Indonesian Public Healthcare Service Institution’s Patient Satisfaction Barometer (IPHSI-PSB) A New Public Healthcare Patient Satisfaction Index. International Journal of Productivity and Performance Management, 65(1), 25-41.
Tjiptono, Fandi, Gregorius Chandra. 2011. Service, Quality and Satisfaction.
Yogyakarta: Penerbit Andi.
Tjiptono, Fandi. 2006. Manajemen Jasa. Yogyakarta: Penerbit Andi.
Vân France, Nguyen Thanh, Jean-François Bosset, Alain Monnier, Jacqueline Fournier, Valérie Perrin, Cédric Baumann, Anne Brédart, dan Mariette Mercier. 2011. Determinants Of Patient Satisfaction In Ambulatory Oncology: A Cross Sectional Study Based On The OUT-PATSAT35 Questionnaire. BMC Cancer, 11(1), p.526.
Van Gobel, Sri Yunanci, Yeni Prawiningdyah, dan R. Dwi Budiningsari. 2011.
Menu Pilihan Diet Nasi yang Disajikan Berpengaruh terhadap Tingkat Kepuasan Pasien VIP di Rumah Sakit Umum Daerah Provinsi Sulawesi Tenggara. Jurnal Gizi Klinik Indonesia, 7.
Watters, C. A., Sorensen, J., Fiala, A., dan Wismer, W. 2003. Exploring Patient Satisfaction with Foodservice Through Focus Groups and Meal Rounds.
Journal of the American Dietetic Association, 103(10), 1347-1349.
Winarno, F. G. 2004. Kimia Pangan dan Gizi. Jakarta: PT Gramedia Pustaka Utama.
Wolosin, R. 2003. Largest Study of Patient Satisfaction Ever Conducted. The Press Ganey Satisfaction Report. Vol. VII.
Wright, Olivia R.L., Luke B. Connelly, Sandra Capra. 2006. Consumer Evaluation of Hospital Foodservice Quality: an Empirical Investigation. International Journal of Health Care Quality Assurance. Vol. 19 Issue: 2, pp.181- 194, https://doi.org/10.1108/095-26860610651.
Wright, Olivia, J. Aliakbari, dan S. Capra. 2003. A Comparison of Two Measures of Hospital Foodservice Satisfaction. Australian Health Review, 26(1), pp.70-75.
Xesfingi, S. dan Vozikis, A. 2016. Patient Satisfaction With The Healthcare System: Assessing The Impact of Socio-Economic and Healthcare Provision Factors. BMC Health Services Research. 16(1), p.94.
Xiao, H. dan J.P. Barber. 2008. The Effect of Perceived Health Status on Patient Satisfaction. Value in Health, 11(4), pp.719-725.
Yeh, Mei-Yu, Shu-Chen Wu, dan Tao-Hsin Tung. 2018. The Relation Between Patient Education, Patient Empowerment and Patient Satisfaction: A Cross-Sectional-Comparison Study. Applied Nursing Research, 39, pp.11-17.
Zimmer, Danrea, Cornelia Bläuer, Michael Coslovsky, Ludwig Kappos, dan Tobias Derfuss. 2015. Optimizing Treatment Initiation: Effects Of A Patient Education Program About Fingolimod Treatment On Knowledge, Self-Efficacy Dan Patient Satisfaction. Multiple Sclerosis Dan Related Disorders, 4(5), pp.444-450.