Lampiran 1
KUESIONER PENELITIAN
ANALISIS PENGARUH HARGA DAN KUALITAS PELAYANAN
TERHADAP KEPUASAN PELANGGAN SERTA DAMPAKNYA
PADA LOYALITAS PELANGGAN PELANGGAN
RESTORAN SOP SUMSUM LANGSA
A. IDENTITAS RESPONDEN
Nama Responden
: ………
Jenis Kelamin
: ………
Usia
: .……. Tahun
Penghasilan Tiap Bulan
: ……….
Sumber Informasi
: ……….
Frekuensi Berkunjung
: .……. Kali
B. PETUNJUK PENGISIAN KUESIONER
1.
Mohon diberi tanda
checklist
() pada kolom jawaban Bapak/ Ibu anggap
paling sesuai. Pendapat Anda dinyatakan dalam skor 1 sampai dengan 5 sesuai
tabel dibawah ini :
No
Pernyataan
Skor
1
Sangat Setuju
(SS)
Skor 5
2
Setuju
( S )
Skor 4
3
Kurang Setuju
(KS)
Skor 3
4
Tidak Setuju
(TS)
Skor 2
5
Sangat Tidak Setuju (STS)
Skor 1
2.
Setiap pertanyaan hanya membutuhkan satu jawaban saja.
3.
Mohon memberikan jawaban yang sebenarnya karena tidak akan
mempengaruhi pekerjaan Anda.
4.
Setelah selesai mengisi kuesioner mohon Anda berikan kembali kepada yang
menyerahkan kuesioner.
1.
Variabel Harga (X1)
Item Instrumen Pernyataan
Skor Jawaban Penelitian
Sangat
Setuju
(STS)
5
Setuju
(S)
4
Kurang
Setuju
(KS)
3
Tidak
Setuju
(TS)
2
Sangat
Tidak
Setuju
(STS)
1
1)
Menurut saya harga menu makanan
pada Restoran Sop Sumsum Langsa
memiliki daya beli bagi pelanggan
2)
Saya berharap harga makanan di
Restoran Sop Sumsum Langsa lebih
kompetitif
3)
Harga yang ditawarkan Restoran Sop
Sumsum Langsa sesuai dengan manfaat
yang diperoleh pelanggan (selaras)
2.
Variabel Kualitas Pelayanan (X2)
Item Instrumen Pernyataan
Skor Jawaban Penelitian
Sangat
Setuju
(STS)
5
Setuju
(S)
4
Kurang
Setuju
(KS)
3
Tidak
Setuju
(TS)
2
Sangat
Tidak
Setuju
(STS)
1
1)
Menurut saya karyawan Restoran Sop
Sumsum Langsa memiliki pelayanan
profesional
2)
Selama saya berkunjung ke Restoran
Sop Sumsum Langsa, karyawan nya
berperilaku ramah dan sopan
3)
Restoran Sop Sumsum Langsa
melayani pelanggan mulai pagi
hingga malam hari
4)
Saya percaya bahwa pelayanan
karyawan Restoran Sop Sumsum
Langsa cukup baik
3.
Variabel Kepuasan Pelanggan (Y1)
Item Instrumen Pernyataan
Skor Jawaban Penelitian
Sangat
Setuju
(STS)
5
Setuju
(S)
4
Kurang
Setuju
(KS)
3
Tidak
Setuju
(TS)
2
Sangat
Tidak
Setuju
(STS)
1
1)
Saya merasa puas karena pelayanan yang
diberikan karyawan Restoran Sop Sumsum
Langsa sesuai dengan yang saya harapkan
2)
Saya puas karena Restoran Sop Sumsum
Langsa memiliki pemesanan makanan
melalui telepon
3)
Penanganan keluhan yang efektif membuat
saya merasa puas
4)
Menurut saya secara keseluruhan
pelayanan pada Restoran Sop Sumsum
Langsa cukup baik
4.
Variabel Loyalitas Pelanggan (Y2)
Item Instrumen Pernyataan
Skor Jawaban Penelitian
Sangat
Setuju
(STS)
5
Setuju
(S)
4
Kurang
Setuju
(KS)
3
Tidak
Setuju
(TS)
2
Sangat
Tidak
Setuju
(STS)
1
1)
Saya bersedia mengunjungi Restoran Sop
Sumsum Langsa di kemudian hari
2)
Saya bersedia merekomendasikannya
kepada orang lain untuk mencicipi sop
sumsum langsa yang tersebar di Medan
3)
Sampai saat ini saya masih terus
Lampiran 2
Hasil Jawaban Uji Instrumen 30 Responden
X1.1 X1.2 X1.3 X2.1 X2.2 X2.3 X2.4 X2.5 Y1.1 Y1.2
Y1.3
Y1.4
Y2.1
Y2.2
Y2.3
3
5
4
4
5
3
3
5
5
3
5
3
5
5
5
4
3
5
5
3
5
5
5
4
5
5
5
5
3
5
5
5
3
3
5
3
5
3
5
5
3
5
5
5
5
4
5
3
5
4
4
5
5
4
5
4
5
4
4
5
5
5
5
5
5
5
3
5
3
5
5
3
5
5
5
3
3
3
3
3
3
3
3
4
3
3
3
4
3
3
5
4
4
4
5
5
4
4
5
4
4
4
4
5
4
3
4
3
3
4
4
3
3
4
3
4
4
3
4
3
5
5
5
5
3
5
4
5
5
5
5
5
3
5
3
3
4
3
3
4
4
3
3
3
3
4
4
3
3
3
5
3
3
5
5
4
4
5
5
4
4
5
4
5
5
4
5
4
4
5
3
4
4
3
4
5
5
4
5
4
3
5
3
5
3
5
5
5
5
5
5
5
5
5
5
3
4
3
3
4
3
3
3
3
3
3
4
3
3
3
4
3
5
3
5
5
3
5
5
5
5
5
5
5
5
4
5
4
4
5
5
4
4
5
4
5
5
4
4
4
4
3
3
5
3
4
3
5
4
5
4
5
5
4
5
4
5
4
4
5
4
4
4
4
4
4
5
5
4
5
5
4
3
5
5
5
4
5
3
5
5
4
5
5
5
3
3
4
4
3
3
3
4
3
4
3
3
4
3
4
4
4
5
5
5
4
4
5
4
5
4
4
4
4
5
4
4
3
5
4
3
3
3
4
5
4
4
3
4
3
5
5
5
3
5
5
5
5
5
5
5
5
5
5
5
3
3
3
5
5
4
5
5
4
4
4
5
5
4
5
5
5
5
5
5
5
3
5
5
4
5
5
3
5
5
3
3
5
3
5
5
5
5
5
5
5
5
5
5
5
3
3
4
3
3
4
3
4
3
3
4
3
3
4
4
3
3
4
4
4
4
3
4
4
4
4
3
3
4
3
5
5
5
5
4
5
5
5
5
5
5
5
5
5
5
Reliability
[DataSet0]
Scale: ALL VARIABLES
Case Processing Summary
N
%
Cases Valid
30
100.0
Excluded
a0
.0
Total
30
100.0
a. Listwise deletion based on all
variables in the procedure.
Reliability Statistics
Cronbach's
Alpha
N of Items
.893
15
Item Statistics
Mean
Std.
Deviation
N
X1.1
3.9333
.82768
30
X1.2
4.0333
.88992
30
X1.3
3.9000
.84486
30
X2.1
4.1333
.86037
30
X2.2
4.2333
.85836
30
X2.3
4.1333
.81931
30
X2.4
3.8000
.84690
30
X2.5
4.3000
.83666
30
Y1.1
4.1667
.79148
30
Y1.2
4.2667
.78492
30
Y1.3
4.3000
.70221
30
Y1.4
4.3000
.83666
30
Y2.1
4.1667
.83391
30
Y2.2
4.3000
.74971
30
Item-Total Statistics
Scale Mean if
Item Deleted
Scale
Variance if
Item Deleted
Corrected
Item-Total
Correlation
Cronbach's
Alpha if Item
Deleted
X1.1
58.3667
53.275
.598
.885
X1.2
58.2667
55.375
.379
.895
X1.3
58.4000
55.145
.424
.892
X2.1
58.1667
55.523
.384
.894
X2.2
58.0667
55.375
.397
.894
X2.3
58.1667
52.902
.638
.884
X2.4
58.5000
53.224
.586
.886
X2.5
58.0000
51.586
.740
.879
Y1.1
58.1333
54.602
.509
.889
Y1.2
58.0333
52.792
.682
.882
Y1.3
58.0000
53.724
.677
.883
Y1.4
58.0000
53.241
.593
.886
Y2.1
58.1333
53.913
.537
.888
Y2.2
58.0000
53.034
.695
.882
Y2.3
57.9667
51.826
.711
.881
Scale Statistics
Mean
Variance
Std.
Deviation
N of Items
Lampiran 3
Jawaban Responden 190 Sampel
No
HARGA (X1)
KUALITAS PELAYANAN (X2)
KEPUASAN
PELANGGAN (Y1)
LOYALITAS
PELANGGAN (Y2)
X1.1
X1.2
X1.3
X2.1
X2.2
X2.3
X2.4
X2.5 Y1.1 Y1.2 Y1.3
Y1.4
Y2.1
Y2.2
Y2.3
1
3
4
3
2
3
2
3
5
4
2
4
2
4
2
3
2
4
2
3
4
4
3
5
3
3
5
3
4
3
4
4
3
1
5
2
5
3
2
2
2
3
3
3
5
4
4
4
4
4
3
3
4
5
2
3
3
5
3
5
4
2
2
4
5
3
3
5
2
3
2
5
2
3
4
2
3
5
4
3
6
2
2
3
3
4
2
3
2
2
5
2
2
5
2
3
7
4
4
4
3
2
4
5
4
4
3
2
4
5
3
5
8
2
4
4
3
4
2
4
4
2
4
4
4
3
3
3
9
2
5
5
4
2
3
4
3
5
4
2
5
2
5
4
10
3
3
3
2
3
2
3
2
3
3
3
2
2
2
2
11
4
3
5
5
3
5
3
5
4
5
2
5
1
5
1
12
5
5
3
3
5
2
5
3
5
5
4
4
2
2
3
13
2
5
3
4
5
2
5
5
4
2
4
2
3
5
5
14
5
5
5
5
1
2
4
5
3
5
2
2
3
5
5
15
3
3
3
3
3
3
3
3
4
3
3
3
4
3
3
16
5
4
4
4
5
1
4
4
5
4
4
4
3
3
4
17
3
4
4
4
4
4
3
3
4
3
4
4
4
4
4
18
5
2
2
5
4
2
2
4
5
5
2
5
5
3
4
19
2
4
3
3
4
4
3
3
4
4
4
2
5
4
5
20
2
3
4
1
5
4
5
5
5
4
5
2
4
4
4
21
2
5
4
4
2
5
4
4
5
4
5
5
4
5
3
22
2
1
3
5
3
5
5
5
5
5
5
5
4
3
4
23
3
4
4
3
4
3
3
3
3
3
3
2
4
4
5
24
4
3
1
5
5
5
5
5
5
5
5
2
4
4
5
25
4
4
4
4
5
5
4
4
5
4
5
5
4
5
3
26
4
3
5
5
5
4
5
5
4
5
4
5
1
1
2
27
4
4
4
4
4
4
2
4
4
4
4
5
5
5
4
28
5
4
4
5
5
5
4
5
5
5
5
4
1
5
2
29
3
3
4
4
4
3
2
4
3
4
3
3
3
5
4
30
4
4
5
5
5
4
4
5
4
5
4
4
3
5
5
31
4
4
3
5
4
4
5
5
4
4
4
4
3
3
2
32
5
5
5
5
4
5
5
5
5
5
5
5
3
5
3
33
5
3
3
5
5
4
5
2
4
5
4
5
3
5
5
34
3
2
2
2
3
3
3
3
3
4
3
3
3
4
3
36
5
4
3
4
4
3
4
3
3
3
3
5
3
3
3
37
3
3
3
5
4
3
2
4
5
3
3
3
3
3
5
38
5
5
5
2
5
5
5
5
4
5
4
3
3
5
5
39
5
4
4
4
2
5
5
5
4
3
4
4
4
5
5
40
4
5
5
5
5
3
5
3
5
5
5
5
4
3
4
41
5
4
4
4
4
2
3
4
4
4
4
4
5
4
5
42
5
4
5
4
4
5
4
3
5
4
5
5
4
4
4
43
4
3
5
1
5
4
3
4
5
4
5
5
4
5
3
44
2
1
2
2
2
2
3
3
5
5
5
5
4
3
4
45
3
5
5
5
2
5
5
5
3
3
3
4
4
5
5
46
5
5
5
5
5
3
3
3
5
5
5
5
4
4
5
47
3
4
3
4
3
4
5
4
5
4
5
5
4
5
3
48
4
2
4
1
2
3
4
2
4
5
4
5
1
1
2
49
4
3
4
5
4
5
5
3
4
4
4
5
5
5
4
50
5
5
4
5
2
4
1
4
5
5
5
4
1
5
2
51
5
5
5
4
4
2
2
5
3
4
3
3
3
5
4
52
5
4
3
4
5
5
4
5
4
5
4
4
3
5
5
53
3
4
4
2
3
5
3
3
4
4
4
4
3
3
2
54
4
4
2
4
2
3
4
4
5
5
5
5
3
4
3
55
4
4
3
3
4
4
1
4
4
5
4
5
3
5
5
56
5
4
5
3
3
5
4
5
3
4
3
3
3
4
3
57
2
2
2
2
2
2
2
2
4
2
3
2
1
2
5
58
5
4
3
3
2
2
5
4
3
3
3
5
3
3
3
59
3
5
4
5
3
3
3
5
5
3
3
3
3
3
5
60
3
5
4
5
3
3
3
3
4
5
4
3
3
5
5
61
3
3
4
3
3
5
3
5
5
5
5
3
5
4
3
62
3
3
3
3
3
2
5
4
4
5
5
5
5
4
5
63
3
3
5
5
3
3
5
5
5
3
1
5
5
5
5
64
5
5
5
5
2
5
3
3
4
4
3
4
4
4
5
65
5
3
3
4
3
2
2
3
4
4
5
3
5
3
4
66
5
5
5
3
3
5
3
2
2
2
2
1
2
2
5
67
3
3
5
3
5
5
3
3
5
4
5
5
4
4
5
68
2
3
3
4
3
4
3
3
4
3
5
5
3
5
5
69
5
4
5
5
5
5
5
5
5
4
3
5
5
4
5
70
3
2
4
4
2
4
2
4
1
1
2
2
1
4
2
71
4
4
3
3
1
4
3
4
3
3
4
3
5
5
5
72
4
5
3
2
3
5
4
5
3
1
2
2
2
3
2
73
5
2
3
3
4
5
4
5
1
4
5
5
4
4
3
74
5
4
2
2
1
4
3
2
5
1
3
3
4
2
2
75
3
4
4
2
3
2
3
5
3
4
4
5
4
5
5
77
3
3
3
3
4
5
3
1
5
3
3
3
5
3
5
78
3
3
1
3
1
4
2
2
3
3
2
2
3
2
5
79
4
3
4
3
4
5
5
3
2
2
3
4
4
3
4
80
5
5
5
4
5
5
3
3
2
5
5
5
4
4
5
81
3
3
4
5
5
5
3
3
3
5
5
3
5
2
3
82
3
5
3
3
5
4
3
4
4
3
5
5
5
3
5
83
5
5
3
3
5
3
3
3
5
5
3
3
3
5
5
84
2
2
2
1
2
2
2
2
2
1
2
2
4
1
2
85
3
4
5
2
4
4
4
5
3
4
4
5
5
4
4
86
5
4
5
3
3
5
5
4
3
3
3
5
3
3
3
87
5
2
5
5
4
2
4
4
3
3
3
5
3
5
3
88
3
5
5
3
5
5
3
5
3
5
5
4
4
5
3
89
3
3
2
2
4
2
3
4
5
2
3
4
2
3
2
90
2
3
4
3
3
3
4
3
3
3
3
3
3
3
2
91
4
4
4
5
5
2
3
2
3
5
3
3
5
5
3
92
5
5
3
5
4
4
4
3
3
3
5
5
5
3
5
93
5
3
4
5
3
3
1
4
5
3
3
5
3
5
2
94
5
5
3
3
5
3
3
5
5
5
3
5
3
5
5
95
3
3
3
2
5
3
2
2
5
2
2
3
3
2
2
96
5
3
5
5
5
5
3
5
5
5
3
3
5
3
3
97
3
3
2
2
3
3
5
5
3
2
3
5
4
4
5
98
3
5
3
5
2
4
5
4
3
3
3
2
5
5
2
99
3
3
5
5
3
4
5
5
5
5
3
5
5
4
2
100
3
3
5
3
4
5
3
3
3
5
5
3
4
3
4
101
5
4
5
4
5
5
2
5
2
5
5
5
5
5
5
102
3
3
4
4
5
5
5
5
5
4
3
3
4
5
5
103
3
3
2
1
2
3
3
3
3
2
3
3
2
2
2
104
3
5
4
4
3
5
2
3
3
5
3
3
3
3
5
105
5
4
5
4
5
5
5
5
5
3
4
3
4
5
5
106
5
5
5
4
4
4
5
4
5
4
5
5
4
5
5
107
5
3
4
3
2
2
4
4
5
4
4
4
4
4
3
108
3
3
3
5
4
5
5
5
4
4
5
4
5
5
3
109
5
5
3
3
5
5
4
3
5
5
3
3
3
5
2
110
3
3
3
2
4
3
2
2
3
2
3
4
4
4
4
111
5
4
2
2
5
3
4
5
4
5
5
5
3
4
2
112
5
5
3
3
5
2
3
3
5
5
3
3
3
5
2
113
4
5
3
3
5
5
3
5
3
3
5
5
4
3
4
114
3
2
2
2
3
3
3
3
4
2
3
3
3
4
2
115
3
4
3
5
3
4
4
2
5
3
3
4
4
3
5
116
5
2
5
5
3
5
4
5
5
3
4
4
5
3
2
118
4
4
3
3
4
4
3
3
5
5
5
5
5
3
4
119
5
5
5
4
3
5
4
5
4
4
4
4
5
4
5
120
3
4
3
3
4
4
3
3
5
4
2
5
4
4
4
121
2
3
3
4
5
4
5
5
5
4
5
5
4
5
3
122
4
5
4
4
5
5
4
4
5
5
2
5
4
3
4
123
5
5
3
5
3
5
5
5
3
3
3
2
4
5
5
124
5
4
3
4
4
3
3
3
5
5
5
5
4
4
5
125
4
3
5
5
5
5
5
5
5
4
5
2
4
5
3
126
5
5
5
4
3
3
4
4
4
5
4
5
1
1
4
127
5
4
4
5
5
5
5
4
4
4
4
5
5
5
4
128
4
5
5
3
4
4
5
5
5
5
2
4
1
4
2
129
4
4
4
5
4
3
4
4
3
4
3
3
4
4
4
130
4
5
5
2
5
5
5
5
4
5
4
4
3
5
5
131
4
3
3
4
5
5
5
4
4
4
4
4
3
4
2
132
4
5
3
5
4
5
5
4
5
5
5
5
4
5
3
133
4
3
3
5
4
5
4
5
4
5
4
5
4
5
5
134
5
5
5
3
4
4
3
5
3
4
3
3
3
4
3
135
5
5
5
5
5
3
3
5
4
2
3
2
4
2
5
136
2
3
3
4
2
3
3
4
3
3
2
5
3
3
3
137
5
3
3
5
2
5
5
3
5
3
3
3
3
4
4
138
4
4
4
3
4
3
4
5
4
5
4
3
3
5
5
139
3
5
5
2
3
5
5
5
5
5
5
4
5
4
3
140
5
5
5
5
5
5
3
4
4
5
5
5
5
4
5
141
3
3
3
3
3
3
3
3
5
3
1
5
5
5
5
142
4
3
5
5
4
1
5
5
4
4
3
4
4
4
5
143
5
4
3
3
5
5
5
3
4
4
5
3
5
3
4
144
4
5
3
5
5
4
1
5
2
2
2
1
2
2
5
145
5
5
5
5
5
5
5
5
5
4
5
5
3
5
5
146
3
3
3
3
3
3
3
4
4
3
5
3
3
4
5
147
5
4
4
4
5
5
4
4
5
4
3
5
5
4
5
148
3
4
3
3
4
4
3
3
1
1
2
2
1
4
4
149
5
5
5
5
3
5
4
5
3
3
2
3
5
5
5
150
2
4
3
3
4
4
3
3
3
1
2
3
2
3
2
151
2
3
3
5
5
3
5
5
1
4
5
5
4
4
3
152
2
1
1
4
1
5
4
4
5
4
3
5
4
5
4
153
2
1
3
5
1
3
5
5
5
5
5
5
5
5
5
154
3
4
3
3
4
4
4
3
3
3
3
4
3
3
4
155
4
3
5
5
5
5
5
5
5
5
5
2
3
5
5
156
2
5
4
4
5
5
4
4
5
4
5
5
4
4
4
157
4
4
5
5
5
4
5
5
4
5
4
5
5
4
5
159
2
4
3
5
5
5
4
5
5
5
5
4
5
5
5
160
3
3
4
4
4
3
4
4
3
4
3
3
4
3
4
161
2
4
5
5
5
4
4
5
4
3
4
2
4
4
5
162
4
4
3
5
4
4
5
5
4
5
4
4
3
4
4
163
5
5
5
3
5
5
5
5
5
3
5
5
5
5
5
164
5
3
3
5
5
4
3
5
4
5
2
5
5
4
4
165
5
5
5
4
5
5
5
5
5
5
5
3
5
5
5
166
5
5
5
5
5
5
5
5
5
4
5
5
5
5
5
167
3
3
4
3
3
4
3
4
4
4
4
3
4
4
4
168
3
3
4
4
4
3
3
4
4
4
4
3
3
4
3
169
5
5
5
5
4
5
5
5
5
5
5
5
5
5
4
170
4
3
4
4
3
3
4
3
4
4
4
3
4
4
4
171
3
4
5
4
5
5
5
5
4
4
5
4
5
5
4
172
4
3
3
5
4
5
5
5
5
4
5
3
5
4
5
173
3
3
5
5
5
5
4
5
4
5
2
5
5
4
5
174
3
1
3
5
4
3
5
5
5
5
2
3
5
5
2
175
3
3
5
4
5
5
4
4
4
4
5
5
4
5
4
176
5
5
5
5
5
5
3
5
5
4
5
3
5
5
5
177
5
3
4
4
5
3
4
4
5
4
5
5
4
5
2
178
5
5
5
5
5
5
5
5
5
5
5
3
4
5
4
179
2
5
5
5
1
5
5
5
5
5
5
5
5
5
5
180
4
3
4
4
3
4
5
4
4
4
4
3
3
3
2
181
5
5
4
4
5
5
4
4
5
4
2
3
4
2
3
182
3
5
4
4
5
4
1
4
5
4
5
5
5
5
4
183
3
1
5
5
4
4
5
5
4
5
5
3
5
5
5
184
5
3
4
4
5
5
4
4
5
4
5
5
4
3
2
185
3
4
4
4
3
4
4
4
4
4
4
4
3
3
4
186
4
4
3
3
3
3
1
3
3
5
3
4
4
4
4
187
2
3
5
5
5
4
5
5
5
5
5
4
5
2
4
188
5
5
5
3
4
3
4
5
4
4
5
5
5
5
5
189
1
4
5
3
4
4
5
3
4
4
4
4
4
4
5
Lampiran 4
Frekuensi Jawaban Responden 190 Sampel
X1.1
Frequency Percent
Valid
Percent
Cumulative
Percent
Valid 1.00
2
1.1
1.1
1.1
2.00
25
13.2
13.2
14.2
3.00
57
30.0
30.0
44.2
4.00
42
22.1
22.1
66.3
5.00
64
33.7
33.7
100.0
Total
190
100.0
100.0
X1.2
Frequency Percent
Valid
Percent
Cumulative
Percent
Valid 1.00
6
3.2
3.2
3.2
2.00
13
6.8
6.8
10.0
3.00
59
31.1
31.1
41.1
4.00
53
27.9
27.9
68.9
5.00
59
31.1
31.1
100.0
Total
190
100.0
100.0
X1.3
Frequency Percent
Valid
Percent
Cumulative
Percent
Valid 1.00
4
2.1
2.1
2.1
2.00
13
6.8
6.8
8.9
3.00
63
33.2
33.2
42.1
4.00
48
25.3
25.3
67.4
5.00
62
32.6
32.6
100.0
Total
190
100.0
100.0
X2.1
Frequency Percent
Valid
Percent
Cumulative
Percent
Valid 1.00
5
2.6
2.6
2.6
2.00
21
11.1
11.1
13.7
3.00
47
24.7
24.7
38.4
4.00
51
26.8
26.8
65.3
5.00
66
34.7
34.7
100.0
X2.2
Frequency Percent
Valid
Percent
Cumulative
Percent
Valid 1.00
7
3.7
3.7
3.7
2.00
20
10.5
10.5
14.2
3.00
44
23.2
23.2
37.4
4.00
52
27.4
27.4
64.7
5.00
67
35.3
35.3
100.0
Total
190
100.0
100.0
X2.3
Frequency Percent
Valid
Percent
Cumulative
Percent
Valid 1.00
2
1.1
1.1
1.1
2.00
25
13.2
13.2
14.2
3.00
43
22.6
22.6
36.8
4.00
47
24.7
24.7
61.6
5.00
73
38.4
38.4
100.0
Total
190
100.0
100.0
X2.4
Frequency Percent
Valid
Percent
Cumulative
Percent
Valid 1.00
6
3.2
3.2
3.2
2.00
15
7.9
7.9
11.1
3.00
56
29.5
29.5
40.5
4.00
50
26.3
26.3
66.8
5.00
63
33.2
33.2
100.0
Total
190
100.0
100.0
X2.5
Frequency Percent
Valid
Percent
Cumulative
Percent
Valid 1.00
1
.5
.5
.5
2.00
16
8.4
8.4
8.9
3.00
45
23.7
23.7
32.6
4.00
52
27.4
27.4
60.0
5.00
76
40.0
40.0
100.0
Y1.1
Frequency Percent
Valid
Percent
Cumulative
Percent
Valid 1.00
4
2.1
2.1
2.1
2.00
8
4.2
4.2
6.3
3.00
42
22.1
22.1
28.4
4.00
61
32.1
32.1
60.5
5.00
75
39.5
39.5
100.0
Total
190
100.0
100.0
Y1.2
Frequency Percent
Valid
Percent
Cumulative
Percent
Valid 1.00
6
3.2
3.2
3.2
2.00
14
7.4
7.4
10.5
3.00
40
21.1
21.1
31.6
4.00
63
33.2
33.2
64.7
5.00
67
35.3
35.3
100.0
Total
190
100.0
100.0
Y1.3
Frequency Percent
Valid
Percent
Cumulative
Percent
Valid 1.00
2
1.1
1.1
1.1
2.00
25
13.2
13.2
14.2
3.00
52
27.4
27.4
41.6
4.00
46
24.2
24.2
65.8
5.00
65
34.2
34.2
100.0
Total
190
100.0
100.0
Y2.1
Frequency Percent
Valid
Percent
Cumulative
Percent
Valid 1.00
11
5.8
5.8
5.8
2.00
10
5.3
5.3
11.1
3.00
51
26.8
26.8
37.9
4.00
62
32.6
32.6
70.5
5.00
56
29.5
29.5
100.0
Total
190
100.0
100.0
Y2.2
Frequency Percent
Valid
Percent
Cumulative
Percent
Valid 1.00
4
2.1
2.1
2.1
2.00
18
9.5
9.5
11.6
3.00
39
20.5
20.5
32.1
4.00
57
30.0
30.0
62.1
5.00
72
37.9
37.9
100.0
Total
190
100.0
100.0
Y2.3
Frequency Percent
Valid
Percent
Cumulative
Percent
Valid 1.00
1
.5
.5
.5
2.00
31
16.3
16.3
16.8
3.00
35
18.4
18.4
35.3
4.00
48
25.3
25.3
60.5
5.00
75
39.5
39.5
100.0
Total
190
100.0
100.0
Frequency Percent
Valid
Percent
Cumulative
Percent
Valid 1.00
2
1.1
1.1
1.1
2.00
23
12.1
12.1
13.2
3.00
50
26.3
26.3
39.5
4.00
39
20.5
20.5
60.0
5.00
76
40.0
40.0
100.0
Lampiran 6
ESTIMASI FULL MODEL TANPA PENGUJIAN NORMALITAS DATA
DATE: 3 / 1 4 / 2 0 1 3 TI ME: 1 8 : 1 7
L I S R E L 8 . 5 1
BY
Ka r l G. J ö r e s k o g & Da g Sö r b o m
Th i s p r o g r a m i s p u b l i s h e d e x c l u s i v e l y b y Sc i e n t i f i c So f t wa r e I n t e r n a t i o n a l , I n c . 7 3 8 3 N. Li n c o l n Av e n u e , Su i t e 1 0 0 Li n c o l n wo o d , I L 6 0 7 1 2 , U. S. A.
Ph o n e : ( 8 0 0 ) 2 4 7 - 6 1 1 3 , ( 8 4 7 ) 6 7 5 - 0 7 2 0 , Fa x : ( 8 4 7 ) 6 7 5 - 2 1 4 0 Co p y r i g h t b y Sc i e n t i f i c So f t wa r e I n t e r n a t i o n a l , I n c . , 1 9 8 1 - 2 0 0 1 Us e o f t h i s p r o g r a m i s s u b j e c t t o t h e t e r ms s p e c i f i e d i n t h e Un i v e r s a l Co p y r i g h t Co n v e n t i o n .
We b s i t e : www. s s i c e n t r a l . c o m
Th e f o l l o wi n g l i n e s we r e r e a d f r o m f i l e D: \ LI SRELDATA\ KASUSACM2 . s p j :
FULL MODEL TANPA PENGUJ I AN NORMALI TAS DATA
Ob s e r v e d v a r i a b l e s X1 . 1 X1 . 2 X1 . 3 X2 . 1 X2 . 2 X2 . 3 X2 . 4 X2 . 5 Y1 . 1 Y1 . 2 Y1 . 3 Y1 . 4 Y2 . 1 Y2 . 2
Co v a r i a n c e Ma t r i x f r o m f i l e D: \ LI SRELDATA\ d a t a k o v . c o v
! As y mp t o t i c Co v a r i a n c e Ma t r i x f r o m f i l e D: \ LI SRELDATA\ d a t a s y mp . a c m Sa mp l e s i z e = 1 9 0
La t e n t Va r i a b l e s X1 X2 Y1 Y2 Re l a t i o n s h i p s
X1 . 1 - X1 . 3 = X1 X2 . 1 - X2 . 5 = X2 Y1 . 1 - Y1 . 4 = Y1 Y2 . 1 - Y2 . 2 = Y2 Y1 = X1 X2 Y2 = Y1
Le t t h e e r r o r s o f X1 . 1 a n d X1 . 2 c o r r e l a t e Op t i o n s : WP ND=3 SS SC EF SE VA MR RS PC Pa t h Di a g r a m
I t e r a t i o n s = 2 5 0
Me t h o d o f Es t i ma t i o n : Ma x i mu m Li k e l i h o o d En d o f Pr o b l e m
Sa mp l e Si z e = 1 9 0
FULL MODEL TANPA PENGUJ I AN NORMALI TAS DATA
Co v a r i a n c e Ma t r i x
Y1 . 1 Y1 . 2 Y1 . 3 Y1 . 4 Y2 . 1 Y2 . 2 X1 . 1 X1 . 2 X1 . 3 X2 . 1
-- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- --
Y1 . 1 0 . 9 7 8
Y1 . 2 0 . 3 4 7 1 . 1 3 8
Y1 . 3 0 . 3 0 8 0 . 4 6 9 1 . 1 9 2
Y1 . 4 0 . 2 8 4 0 . 4 2 0 0 . 3 6 6 1 . 2 3 0
Y2 . 1 0 . 1 8 1 0 . 2 3 9 0 . 3 0 8 0 . 2 4 0 1 . 2 3 7
Y2 . 2 0 . 1 9 8 0 . 3 4 7 0 . 2 5 7 0 . 2 7 5 0 . 3 0 8 1 . 1 5 3 X1 . 1 0 . 1 3 4 0 . 2 2 3 0 . 0 7 4 0 . 1 6 0 - 0 . 0 2 8 0 . 1 4 9 1 . 1 9 8
X1 . 2 0 . 0 4 3 0 . 0 8 8 0 . 1 2 2 0 . 0 3 7 0 . 0 1 5 0 . 2 0 9 0 . 3 7 4 1 . 1 3 1
X1 . 3 0 . 0 8 0 0 . 3 0 7 0 . 1 8 6 0 . 1 3 6 0 . 1 9 7 0 . 2 9 1 0 . 2 9 1 0 . 3 9 1 1 . 0 8 5
X2 . 1 0 . 2 0 6 0 . 3 5 0 0 . 1 3 4 0 . 2 0 0 0 . 2 4 5 0 . 3 7 6 0 . 2 5 5 0 . 1 2 3 0 . 3 0 3 1 . 2 4 0
X2 . 2 0 . 1 8 5 0 . 3 4 5 0 . 3 6 7 0 . 1 4 7 0 . 1 9 8 0 . 1 5 9 0 . 2 9 7 0 . 2 5 5 0 . 3 1 9 0 . 2 1 4
X2 . 3 0 . 1 5 7 0 . 1 6 6 0 . 3 1 8 0 . 0 9 2 0 . 2 5 1 0 . 2 6 4 0 . 1 8 1 0 . 2 4 9 0 . 3 4 2 0 . 2 6 3
X2 . 4 0 . 2 2 8 0 . 2 4 3 0 . 2 6 8 0 . 1 8 7 0 . 2 3 6 0 . 2 4 2 0 . 0 8 2 0 . 0 2 9 0 . 2 8 9 0 . 2 6 9
0 . 1 9 0 0 . 1 8 0 0 . 3 9 2 0 . 3 7 1
Co v a r i a n c e Ma t r i x
X2 . 2 X2 . 3 X2 . 4 X2 . 5 - - - - - - - - - - - - X2 . 2 1 . 3 0 4
X2 . 3 0 . 2 5 3 1 . 2 1 9
X2 . 4 0 . 1 5 2 0 . 3 3 0 1 . 1 8 6
X2 . 5 0 . 2 6 6 0 . 3 2 5 0 . 4 2 4 1 . 0 2 6
FULL MODEL TANPA PENGUJ I AN NORMALI TAS DATA
Nu mb e r o f I t e r a t i o n s = 1 7
LI SREL Es t i ma t e s ( Ma x i mu m Li k e l i h o o d )
Me a s u r e me n t Eq u a t i o n s
Y1 . 1 = 0 . 4 5 9 * Y1 , Er r o r v a r . = 0 . 7 6 8 , R² = 0 . 2 1 5 ( 0 . 0 8 7 3 ) 8 . 7 9 8
Y1 . 2 = 0 . 7 0 2 * Y1 , Er r o r v a r . = 0 . 6 4 6 , R² = 0 . 4 3 2 ( 0 . 1 3 9 ) ( 0 . 0 9 0 7 ) 5 . 0 5 3 7 . 1 1 8
Y1 . 3 = 0 . 6 4 0 * Y1 , Er r o r v a r . = 0 . 7 8 2 , R² = 0 . 3 4 4 ( 0 . 1 3 3 ) ( 0 . 0 9 8 5 ) 4 . 8 2 9 7 . 9 3 6
Y1 . 4 = 0 . 5 3 0 * Y1 , Er r o r v a r . = 0 . 9 4 9 , R² = 0 . 2 2 8 ( 0 . 1 2 2 ) ( 0 . 1 0 9 ) 4 . 3 4 3 8 . 7 2 5
Y2 . 1 = 0 . 5 0 0 * Y2 , Er r o r v a r . = 0 . 9 8 7 , R² = 0 . 2 0 2 ( 0 . 1 2 1 ) 8 . 1 4 3
Y2 . 2 = 0 . 6 1 6 * Y2 , Er r o r v a r . = 0 . 7 7 3 , R² = 0 . 3 2 9 ( 0 . 1 5 0 ) ( 0 . 1 2 8 ) 4 . 1 0 4 6 . 0 2 7
X1 . 1 = 0 . 3 8 6 * X1 , Er r o r v a r . = 1 . 0 4 9 , R² = 0 . 1 2 5 ( 0 . 0 9 5 3 ) ( 0 . 1 1 6 ) 4 . 0 5 2 9 . 0 2 1
X1 . 2 = 0 . 4 5 7 * X1 , Er r o r v a r . = 0 . 9 2 3 , R² = 0 . 1 8 4 ( 0 . 0 9 2 2 ) ( 0 . 1 0 8 ) 4 . 9 5 0 8 . 5 7 7
X1 . 3 = 0 . 8 2 0 * X1 , Er r o r v a r . = 0 . 4 1 3 , R² = 0 . 6 1 9 ( 0 . 1 0 9 ) ( 0 . 1 5 2 ) 7 . 5 0 3 2 . 7 0 8
X2 . 1 = 0 . 5 4 0 * X2 , Er r o r v a r . = 0 . 9 4 9 , R² = 0 . 2 3 5 ( 0 . 0 8 7 7 ) ( 0 . 1 0 8 ) 6 . 1 5 4 8 . 7 5 3
X2 . 2 = 0 . 4 8 5 * X2 , Er r o r v a r . = 1 . 0 6 8 , R² = 0 . 1 8 1 ( 0 . 0 9 1 1 ) ( 0 . 1 1 8 ) 5 . 3 2 8 9 . 0 3 3
X2 . 3 = 0 . 5 2 8 * X2 , Er r o r v a r . = 0 . 9 4 0 , R² = 0 . 2 2 9 ( 0 . 0 8 7 1 ) ( 0 . 1 0 7 ) 6 . 0 6 4 8 . 7 8 7
X2 . 4 = 0 . 5 3 1 * X2 , Er r o r v a r . = 0 . 9 0 4 , R² = 0 . 2 3 8 ( 0 . 0 8 5 7 ) ( 0 . 1 0 3 ) 6 . 1 9 1 8 . 7 3 9
X2 . 5 = 0 . 6 4 0 * X2 , Er r o r v a r . = 0 . 6 1 7 , R² = 0 . 3 9 9 ( 0 . 0 7 7 3 ) ( 0 . 0 8 1 8 ) 8 . 2 7 4 7 . 5 3 4
St r u c t u r a l Eq u a t i o n s
Y1 = - 0 . 2 4 1 * X1 + 0 . 9 3 2 * X2 , Er r o r v a r . = 0 . 4 0 3 , R² = 0 . 5 9 7 ( 0 . 2 4 0 ) ( 0 . 2 7 4 ) ( 0 . 1 9 0 ) - 1 . 0 0 4 3 . 3 9 8 2 . 1 2 2
Y2 = 0 . 8 6 7 * Y1 , Er r o r v a r . = 0 . 2 4 9 , R² = 0 . 7 5 1 ( 0 . 2 3 0 ) ( 0 . 2 5 6 ) 3 . 7 7 5 0 . 9 7 3
Re d u c e d Fo r m Eq u a t i o n s
Y1 = - 0 . 2 4 1 * X1 + 0 . 9 3 2 * X2 , Er r o r v a r . = 0 . 4 0 3 , R² = 0 . 5 9 7 ( 0 . 2 4 0 ) ( 0 . 2 7 4 ) - 1 . 0 0 4 3 . 3 9 8
Y2 = - 0 . 2 0 9 * X1 + 0 . 8 0 8 * X2 , Er r o r v a r . = 0 . 5 5 2 , R² = 0 . 4 4 8 ( 0 . 2 0 9 ) ( 0 . 2 5 7 ) - 0 . 9 9 7 3 . 1 3 8
Co r r e l a t i o n Ma t r i x o f I n d e p e n d e n t Va r i a b l e s
X1 X2 - - - - - - X1 1 . 0 0 0
X2 0 . 7 3 6 1 . 0 0 0 ( 0 . 0 9 8 )
7 . 5 2 6
Co v a r i a n c e Ma t r i x o f La t e n t Va r i a b l e s
Y1 Y2 X1 X2 - - - - - - - - - - - - Y1 1 . 0 0 0
Y2 0 . 8 6 7 1 . 0 0 0
X1 0 . 4 4 6 0 . 3 8 6 1 . 0 0 0
X2 0 . 7 5 5 0 . 6 5 4 0 . 7 3 6 1 . 0 0 0
Go o d n e s s o f Fi t St a t i s t i c s
De g r e e s o f Fr e e d o m = 7 2
Mi n i mu m Fi t Fu n c t i o n Ch i - Sq u a r e = 7 8 . 3 4 9 ( P = 0 . 2 8 5 )
No r ma l Th e o r y We i g h t e d Le a s t Sq u a r e s Ch i - Sq u a r e = 7 9 . 7 0 0 ( P = 0 . 2 5 0 ) Es t i ma t e d No n - c e n t r a l i t y Pa r a me t e r ( NCP) = 7 . 7 0 0
9 0 Pe r c e n t Co n f i d e n c e I n t e r v a l f o r NCP = ( 0 . 0 ; 3 3 . 6 7 7 )
Mi n i mu m Fi t Fu n c t i o n Va l u e = 0 . 4 1 5
Po p u l a t i o n Di s c r e p a n c y Fu n c t i o n Va l u e ( F0 ) = 0 . 0 4 0 7 9 0 Pe r c e n t Co n f i d e n c e I n t e r v a l f o r F0 = ( 0 . 0 ; 0 . 1 7 8 ) Ro o t Me a n Sq u a r e Er r o r o f Ap p r o x i ma t i o n ( RMSEA) = 0 . 0 2 3 8 9 0 Pe r c e n t Co n f i d e n c e I n t e r v a l f o r RMSEA = ( 0 . 0 ; 0 . 0 4 9 7 ) P- Va l u e f o r Te s t o f Cl o s e Fi t ( RMSEA < 0 . 0 5 ) = 0 . 9 5 2
Ex p e c t e d Cr o s s - Va l i d a t i o n I n d e x ( ECVI ) = 0 . 7 7 1 9 0 Pe r c e n t Co n f i d e n c e I n t e r v a l f o r ECVI = ( 0 . 7 3 0 ; 0 . 9 0 8 ) ECVI f o r Sa t u r a t e d Mo d e l = 1 . 1 1 1
ECVI f o r I n d e p e n d e n c e Mo d e l = 2 . 6 1 3
Ch i - Sq u a r e f o r I n d e p e n d e n c e Mo d e l wi t h 9 1 De g r e e s o f Fr e e d o m = 4 6 5 . 8 9 1 I n d e p e n d e n c e AI C = 4 9 3 . 8 9 1
Mo d e l AI C = 1 4 5 . 7 0 0 Sa t u r a t e d AI C = 2 1 0 . 0 0 0 I n d e p e n d e n c e CAI C = 5 5 3 . 3 4 9 Mo d e l CAI C = 2 8 5 . 8 5 1 Sa t u r a t e d CAI C = 6 5 5 . 9 3 8
No r me d Fi t I n d e x ( NFI ) = 0 . 8 3 2 No n - No r me d Fi t I n d e x ( NNFI ) = 0 . 9 7 9 Pa r s i mo n y No r me d Fi t I n d e x ( PNFI ) = 0 . 6 5 8 Co mp a r a t i v e Fi t I n d e x ( CFI ) = 0 . 9 8 3 I n c r e me n t a l Fi t I n d e x ( I FI ) = 0 . 9 8 4 Re l a t i v e Fi t I n d e x ( RFI ) = 0 . 7 8 7
Cr i t i c a l N ( CN) = 2 4 9 . 0 2 2
