EVALUASI PELAYANAN RESEP DI PUSKESMAS STABAT KECAMATAN STABAT
ABSTRAK
Pusat Kesehatan Masyarakat (Puskesmas) sebagai tempat upaya kesehatan tingkat pertama yang perlu didukung dengan pelayanan resep. Menteri Kesehatan Republik Indonesia menerbitkan peraturan Nomor 30 Tahun 2014 tentang standar pelayanan kefarmasian di puskesmas yang bertujuan untuk meningkatkan mutu pelayanan kefarnasian. Pengelolaan dan pelayanan obat di puskesmas merupakan suatu hal yang perlu dilakukan untuk pembangunan kesehatan di masing-masing kecamatan.
Tujuan penelitian ini adalah untuk mengetahui kualitas pelayanan resep di Puskesmas Stabat Kecamatan Stabat dan tingkat kepuasan pasien terhadap pelayanan resep di puskesmas stabat kecamatan stabat. Penelitian dilakukan secara deskriptif dan pengumpulan data dilakukan dengan menggunakan rumus slovin oleh peneliti untuk mengetahui pelayanan resep di Puskesmas Stabat Kecamatan Stabat. Pelayanan diamati berdasarkan indikator yaitu, rata-rata waktu penyiapan dan penyerahan obat, persentase penggantian item obat, persentase etiket yang lengkap, pemberian informasi obat dan jumlah obat dalam resep. Tingkat kepuasan pasien didapat dengan melakukan wawancara terhadap 222 pasien yang datang ke ruang farmasi dengan membagikan kuesioner yang telah disediakan peneliti dan diisi oleh pasien.
Penilaian tingkat kepuasan pasien dilakukan terhadap variabel kehandalan, ketanggapan, keyakinan, empati, dan bukti langsung. Hasil penelitian diperoleh data dari peneliti pengolahan program microsoft excel dan dianalisis secara deskriptif dan dipaparkan menggunakan persentase, Tabel, dan Grafik. Berdasarkan pelayanan resep yang diperoleh rata-rata waktu penyiapan obat jadi 120,2 detik (2,02 menit) dan obat racikan 350,2 detik (5,83 menit), rata-rata waktu penyerahan obat 20 detik, persentase penggantian item obat 1,8% dari (4 resep), etiket yang ditulis secara lengkap 196 resep (88,28%). Tingkat kepuasan pasien termasuk kategori cukup baik dengan nilai total rata-rata 54,73 dan kualitas pelayanan resep termasuk kategori cukup baik dengan nilai total rata-rata 13,98 (jumlah nilai 14).
Kata Kunci: Evaluasi Pelayanan Resep, Pendapat Pasien Puskesmas Stabat Kecamatan Stabat, dan Tingkat Kepuasan Pasien
EVALUATION PRESCRIPTION SERVICESON HEALTH IN STABAT DISTRICT STABAT
ABSTRACT
Ministry of Health as a first-level health effort has a to enhance the individual of health efforts and public health where need to be supported by good quality of pharmaceutical services.Minister of Health issued the regulation No. 30 in 2014 about the standard of pharmaceutical care in the health centers that aims to improve the quality of it. Management and drug services in health centers is a matter that needs to be done for health development in each district.
The purpose of this study was to determine the quality of prescription in Stabat primary health center District and the level of patient satisfaction with services in health centers prescription District Stabat.Descriptive study and data collection was done by using the formula slovin by researchers to determine the prescription services in Stabat primary health center District.Services based on the indicators observed that, average time of preparation and delivery of drugs, the percentage replacement drug items, the percentage complete etiquette, the provision of drug information, and the amount of drug in the recipe.The level of patient satisfaction obtained through interviews with 222 patients who came to the pharmacy space by distributing a questionnaire that has been provided researchers and filled out by the patient. Rate the level of patient satisfaction conducted on variable reliability, responsiveness, assurance, empathy, and direct evidence.
The results was obtained by processing data using Microsoft Excel program and analyzed descriptively and presented using percentages, tables, and graphs. Based on prescription services obtained an average time of preparation of drugs was 120.2 seconds (2.02 minutes) and personalized medicine 350.2 seconds (5.83 minutes), the average time of delivery of the drug was 20 seconds, the percentage of drug replacement item 1.8% from (4 prescriptions), which was completely written etiquette 196 prescriptions (88.28%). The level of patient satisfaction is categorized quite good with an average total value of 54.73 and the service quality prescriptions categorized quite good with an average total value of 13.98 (the total value of 14).
Keywords:Evaluation of Prescription Services, Health Center Patient Opinion
District Stabat, and Patient Satisfaction
