and Customer Loyalty
Relatıonshıp Servıce Qualıty to Muslım Customer Loyalty in Islamıc Bankıng: Satısfactıon as Medıator
... products and services offered by these Islamic banks were not optimally taken up by the Muslim ...qualities and satisfaction (provided by the bank) unattractive things for Muslim? Therefore, the research ...
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Pengaruh Service Quality Terhadap Customer Loyalty
... Penelitian ini memiliki tujuan untuk mengetahui pengaruh service quality, sebagai salah satu strategi pemasaran, terhadap terbentuknya customer loyalty. Dengan menggunakan BTN KC Bogor sebagai objek ...
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The influence of Experiential Marketing and Brand Trust on Customer Satisfaction and Customer Loyalty Hotel Aryaduta Pekanbaru
... Marketing and Brand Trust variables on Customer Satisfaction and Customer ...variable and two independent variables. The variables are Customer Loyalty (Y2), ...
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ANALISA CUSTOMER VALUE DAN CUSTOMER EXPERIENCE TERHADAP CUSTOMER LOYALTY DENGAN CUSTOMER SATISFACTION SEBAGAI VARIABEL INTERVENING (Studi Pada Waroeng Spesial Sambal Cabang Purwokerto) - repository perpustakaan
... “Analisa Customer Value terhadap Customer Loyalty dengan Customer Satisfaction sebagai Variabel Intervening p ada Restoran Bandar Djakarta ...bahwa customer value dari konsumen restoran ...
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Pengaruh Brand Image Pada Customer Loyalty Yang Dimediasi Oleh Customer Satisfaction
... terbentuknya customer loyalty (Singh, 2006 dalam Chiou ...antara customer satisfaction dengan variabel brand image serta variabel customer loyalty diproposisikan berhubungan positif ...
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PENGARUH CUSTOMER EXPERIENCE QUALITY TERHADAP CUSTOMER SATISFACTION & CUSTOMER LOYALTY DI FOLKS! COFFEE AND TEA SURABAYA: PERSPEKTIF B2C.
... pengaruh customer experience terhadap customer satisfaction dan customer loyalty di Folks! Coffee and Tea Surabaya : perspektif ...
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The Study of Relationship among Experiential Marketing, Service Quality, Customer Satisfaction, and Customer Loyalty
... (2003), customer satis- faction is a must requirement for the realization of customer loyalty to the ...which customer satisfaction cannot guarantee the realization of customer ...
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Pengaruh Customer Experience Terhadap Customer Loyalty di Sailendra.
... pengaruh Customer Experience (X) yang terdiri dari Brand Experience (X1), Customer Interface (X2), Continuous Innovation (X3) terhadap variabel Customer Loyalty (Y) yang terdiri dari word of ...
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ANTESEN CUSTOMER LOYALTY PADA BUDGET HOTEL
... terhadap Customer Satisfaction: pengunjung Budget Hotel menyukai display fasilitas hotel yang up-to-date, secara fisik terlihat menarik dengan warna-warni dalam konsep yang simple dan ...terhadap Customer ...
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Jurnal 2. Linking customer loyalty to customer satisfaction and store image
... image, and customer loyalty for customers of leading supermarket stores in ...the customer loyalty through the effect of direct anteced- ent variable customer satisfaction ...
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Abstract Customer loyalty is the key to customer retention, so that customer loyalty needs to be
... Abstract Customer loyalty is the key to customer retention, so that customer loyalty needs to be accomplished before reaching customer ...retention. Customer satisfaction ...
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Customer Loyalty: Quality of Service
... to customer loyalty is also stated by Bothe, (2000: 107) who states that "future corporate orientation is shifting from a conventional approach to contemporary ...emphasizes customer ...
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PENGARUH CUSTOMER DELIGHT TERHADAP CUSTOMER LOYALTY PADA PENGGUNA BLACKBERRY Pengaruh Customer Delight Terhadap Customer Loyalty Pada Pengguna Blackberry (Studi Empiris Mahasiswa Universitas Muhammadiyah Surakarta).
... Penelitian ini bertujuan untuk menganalisis pengaruh customer delight (justice, esteem dan finishing touch) terhadap customer loyalty pada pengguna Blackberry. Berdasarkan hasil penelitian diharapkan ...
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PENGARUH CUSTOMER DELIGHT TERHADAP CUSTOMER LOYALTY PADA PENGGUNA BLACKBERRY Pengaruh Customer Delight Terhadap Customer Loyalty Pada Pengguna Blackberry (Studi Empiris Mahasiswa Universitas Muhammadiyah Surakarta).
... bahwa customer delight dikonstruksikan sebagai relasi tidak liniear antara kepuasan dengan loyalitas ...latent loyalty yaitu golongan yang memiliki sikap favorable yang tinggi terhadap perusahaan tetapi ...
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THE MODERATING EFFECT OF AGE, INCOME, GENDER, EXPERTISE, LOYALTY PROGRAM, AND CRITICAL INCIDENT ON THE INFLUENCE OF CUSTOMER SATISFACTION TOWARDS CUSTOMER LOYALTY IN AIRLINE INDUSTRY: A CASE OF PT. X | Sugianto | iBuss Management 5875 11068 1 SM
... Evanschitzky and Wunderlich (2008) sucesfully shows critical incidents recovery as a moderating ...losing customer but also an opportunity to satisfy them even more (Hui, Ho, & Wan, ...the ...
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Institutional Repository | Satya Wacana Christian University: The Implementation Of Customer Loyalty For Marketing Strategy At PT. Armada Tunasjaya Magelang T2 912010101 BAB II
... theory and to face the challenge of building customer loyalty, shoppers are break down into five main types: (1) Loyal Customers, are they who represent no more than 20 percent of customer ...
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BRAND EQUITY AND CUSTOMER LOYALTY
... test and central tendency test from primary data which have been ...Social and Political Science Faculty of Sebelas Maret University Generation 2006-2007 who use computer, covering PC Desktop, Laptop or ...
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Customer Satisfaction Affecting Customer Loyalty.
... Facilities of the hotel are 36 rooms of different types (standard, superior, and suite), a swimming pool, a money changer, a restaurant, a spa, and a shuttle bus. Rosani Hotel is targeting people from all ...
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The Analysis Influence Customer Value, Customer Satisfaction and Trust in Brand Toward Customer Loyality (Case Study of Consumer Coca-Cola in North Jakarta)
... that customer satisfaction for the positive influence on loyalty has been widely supported by references related to marketing ...establishing and maintaining loyalty, and a foundation ...
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Pengaruh Bauran Pemasaran Jasa, Kualitas Pelayanan Dan Kerelasian Pemasaran Terhadap Nilai Pelanggan Dan Implikasinya Pada Loyalitas Pelanggan (Survei pada Bank Perkreditan Rakyat se Propinsi Riau) Arman NPM. 139010079 Program Doktor Manajemen Universitas
... evidence and to find clarity of phenomenon, as well as conclusion about Influence of Service Marketing Mix, Service Quality and Marketing Relation to Customer Value and Implication on ...
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