Quality of academic service
Institutional Repository | Satya Wacana Christian University: Pengukuran Kinerja Jaringan Berdasarkan QoS pada Jaringan Komputer: Studi Kasus FTI-UKSW
... Faculty of Information Technology ( FTI ) is a part of the Christian University of Satya Discourse ( SWCU ) that utilizes the services of information technology ( IT ) in the case of ...
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Implementation of public service in state university of Gorontalo
... University of Gorontalo should refer to Minister of Manpower Decree ...implement academic service of Tri Dharma In order to improve the quality of public ...Implementation ...
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ENTERPRISE ARCHITECTURE PLANNING TO ENHANCE SERVICE MANAGEMENT QUALITY IN ACADEMIC ADMINISTRATION DEPARTMENT OF STIKOM SURABAYA
... “A service is a means of delivering value to costumers by facilitating outcomes the customers want to achieve without the ownership of specific costs or ...
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Logistics service quality
... inclusion of concepts such as service quality and relationship marketing has significantly changed both the academic study and business practice of ...generator of costs with no ...
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Head of the Faculty
... preparation of academic quality standard of Faculty of Cultural Studies, Quality Manual, Procedure Manual, Work Instructions, and other documents, ...evaluation of ...
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Keywords : Interaction Pattern; Management, Quality of Service;
... trends of tourism information study, new research areas, new research method, and new innovative ...topics of tourism destination managing and marketing as well as some other tourism research issues, the ...
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ANALISIS PENGARUH SERVICE QUALITY TERHADAP Analisis Pengaruh Service Quality Terhadap Customer Retention.
... bahwa Service quality berpengaruh positif pada customer ...tinggi service quality yang ditawarkan KFC Solo Square semakin tinggi pula customer ...meningkatnya service quality ...
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ANALISIS PENGARUH SERVICE QUALITY TERHADAP Analisis Pengaruh Service Quality Terhadap Customer Retention.
... food quality diperoleh nilai t hitung sebesar ...(level of signifikan) dapat disimpulkan bahwa ada pengaruh positif dan signifikan food quality terhadap customer retention sebesar ...food ...
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BAB II KAJIAN TEORITIS 2.1 Pengertian Perpustakaan Perguruan Tinggi - Evaluasi Situs Web Perpustakaan Universitas Gunadarma dan Universitas Brawijaya menggunakan Metode Webqual
... Dari pengertian Service Interaction Quality yang dikemukakan oleh Barnes diatas dapat diartikan sebagai berikut: “Service Interaction Quality adalah mutu interaksi pelayanan yang diala[r] ...
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Pengaruh Service Quality, Customer Satisfaction, dan Corporate Image Terhadap Loyalty (Studi pada Nasabah BRI Unit Sawojajar Malang)
... Customer Satisfaction merupakan fokus konsep pemasaran dan penyebab dominan dari Loyalty nasabah. Nasabah yang mengalami kepuasan dalam bertransaksi dengan perbankan akan melakukan transaksi ulang sehingga menimbulkan ...
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1 BAB I PENDAHULUAN 1.1 Latar Belakang - PENGARUH KUALITAS LINGKUNGAN FISIK, KUALITAS PRODUK DAN KUALITAS LAYANAN TERHADAP CITRA PERUSAHAAN RESTORAN CEPAT SAJI KFC DI SURABAYA - Perbanas Institutional Repository
... saudara Bram Erwansyah ST juga dialami oleh saudara Aditya warga Jalan Duku IV CA-289 PCI Surabaya, pada tanggal dua puluh delapan Januari tahun dua ribu tiga belas di gerai KFC Ahmad Yani yang mengeluh tentang kualitas ...
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ANALYSIS THE INFLUENCE OF SERVICE QUALITY TOWARDS PASSENGER SATISFACTION (CASE STUDY IN PT.KAI ECONOMY CLASS AC TANJUNGKARANG-KERTAPATI)
... the service is purchased and ...purchase of services is relatively high because of the limited search qualities, namely physical characteristics can be evaluated buyer before the purchase is ...the ...
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Service Quality Silabus
... Presentasi dan diskusi pembelajaran melalui penyampaian gagasan dan argumen secara efektif dan efisien, mendengar, memahami dan menerima gagasan yang berbeda, serta penarikan kesimpulan[r] ...
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International Journal of Quality and Service Sciences
... Customer engagement’s impact on customer loyalty has been examined and discussed using qualitative and quantitative methods on virtual brand community, utilitarian and hedonic brand (Brodie et al., 2013; Hollebeek, ...
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Quality Service Strategy In Improving Performance of Puskesmas Service Area of Mranggen District
... performance of public services is partly due to the lack of transparency and accountability in the implementation of public ...unit of government agency services because the performance ...
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EVALUASI NET BENEFIT SISTEM INFORMASI AKUNTANSI PADA SOFTWARE AKUNTANSI ACCURATE, DAN ZAHIR MENURUT MODEL DELONE & MCLEAN 2003.
... Information Quality dalam penelitian ini adalah output dari suatu sistem informasi dan variabel Use dalam penelitian ini adalah konsumsi output dari suatu sistem informasi (DeLone & McLean, ...Information ...
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The Relationship between Non-Financial Performance and Financial Performance Using Balanced Scorecard Framework: A Research in Cafe and Restaurant Sector
... feelings of pleasure or disappointment resulting from comparing a product perceived performance (or outcome) in relation to his or her expectations” ...consideration of whether the product or service ...
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Pengaruh Service Quality, Trust, Customer Satisfication Terhadap Loyalitas Mahasiswa Pada Lembaga Pendidikan dan Pengembangan Profesi (LP3I) Manyar Surabaya.
... Service Quality yang mampu meningkatkan customer satifaction di LP3I Manyar Surabaya adalah : 1. kebersihan ruangan, karena dengan ruangan yang bersih maka secara psikologis belajar menjadi nyaman, 2. ...
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DAFTAR PUSTAKA Analisis Faktor-Faktor Yang Mempengaruhi Word Of Mouth Terhadap Loyalitas Pelanggan Dr. Sophia House Of Beauty Banjarmasin.
... “Word of Mouth Effects on Short term and Long term Product Judgements”, Journal Business ...model of service quality: from expectations to behavioral in tentions”, Journal of Marketing ...
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TASK-TECHNOLOGY FIT AND PERSON-JOB FIT: A BEAUTY CONTEST TO IMPROVE THE SUCCESS OF INFORMATION SYSTEMS
... concept of cognitive fit has been used to explain the users’ behavior and to predict the speed and accuracy of decisions making and problems ...format of information is in accordance with their task, ...
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