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Quality of Service Facility

Analysis of Student Satisfaction Toward Quality of Service Facility - Bina Darma e-Journal

Analysis of Student Satisfaction Toward Quality of Service Facility - Bina Darma e-Journal

... level of satisfaction is a function of the difference between perception and expectation ...purpose of this study is to measure the gap between the perceptions and expectations of users ...

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The Influence of Facility and Service Quality towards Customer Satisfaction and Its Impact on Customer Loyalty in Borobudur Hotel in Jakarta

The Influence of Facility and Service Quality towards Customer Satisfaction and Its Impact on Customer Loyalty in Borobudur Hotel in Jakarta

... goal of these is to develop happy customers who will return to purchase again and persuade others to use that company’s products or services (Poku et ...framework of an enduring relationship that the ...

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Quality Service Strategy In Improving Performance of Puskesmas Service Area of Mranggen District

Quality Service Strategy In Improving Performance of Puskesmas Service Area of Mranggen District

... number of patient visits at Puskesmas in Mranggen decreased from year to ...number of healthy homes that only ...number of visits at Puskesmas Mranggen decreased and based on the results of ...

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Effect of Doctor’s Personality, Job Characteristic, Payment Method, Facility, on Performance and Quality of Doctor Service

Effect of Doctor’s Personality, Job Characteristic, Payment Method, Facility, on Performance and Quality of Doctor Service

... Penelitian ini menunjukkan bahwa terdapat hubungan antara cara pembayaran pro- vider (INA CBGs) terhadap kualitas pela- yanan dokter. Dokter yang dibayar meng- gunakan cara INA CBGs memberikan skor rendah pada kinerja ...

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Pengaruh Service Quality, Customer Satisfaction, dan Corporate Image Terhadap Loyalty (Studi pada Nasabah BRI Unit Sawojajar Malang)

Pengaruh Service Quality, Customer Satisfaction, dan Corporate Image Terhadap Loyalty (Studi pada Nasabah BRI Unit Sawojajar Malang)

... meningkatkan Service Quality ditengah persaingan bisnis perbankan yang ...melalui Service Quality merupakan hal penting yang harus dipikirkan oleh perusahaan, karena kini semakin disadari ...

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BAB II KAJIAN TEORITIS 2.1 Pengertian Perpustakaan Perguruan Tinggi - Evaluasi Situs Web Perpustakaan Universitas Gunadarma dan Universitas Brawijaya menggunakan Metode Webqual

BAB II KAJIAN TEORITIS 2.1 Pengertian Perpustakaan Perguruan Tinggi - Evaluasi Situs Web Perpustakaan Universitas Gunadarma dan Universitas Brawijaya menggunakan Metode Webqual

... Dari pengertian Service Interaction Quality yang dikemukakan oleh Barnes diatas dapat diartikan sebagai berikut: “Service Interaction Quality adalah mutu interaksi pelayanan yang diala[r] ...

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ANALISIS PENGARUH SERVICE QUALITY TERHADAP  Analisis Pengaruh Service Quality Terhadap Customer Retention.

ANALISIS PENGARUH SERVICE QUALITY TERHADAP Analisis Pengaruh Service Quality Terhadap Customer Retention.

... Konsumen adalah agen aktual atau stakeholder untuk menentukan keberhasilan dari setiap produk atau layanan di suatu perusahaan. Konsumen yang puas secara umum akan memberikan rekomendasi kepada konsumen yang lain atau ...

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ANALISIS PENGARUH SERVICE QUALITY TERHADAP  Analisis Pengaruh Service Quality Terhadap Customer Retention.

ANALISIS PENGARUH SERVICE QUALITY TERHADAP Analisis Pengaruh Service Quality Terhadap Customer Retention.

... bahwa Service quality berpengaruh positif pada customer ...tinggi service quality yang ditawarkan KFC Solo Square semakin tinggi pula customer ...meningkatnya service quality ...

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Service Quality Silabus

Service Quality Silabus

... Presentasi dan diskusi pembelajaran melalui penyampaian gagasan dan argumen secara efektif dan efisien, mendengar, memahami dan menerima gagasan yang berbeda, serta penarikan kesimpulan[r] ...

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1 BAB I PENDAHULUAN 1.1 Latar Belakang - PENGARUH KUALITAS LINGKUNGAN FISIK, KUALITAS PRODUK DAN KUALITAS LAYANAN TERHADAP CITRA PERUSAHAAN RESTORAN CEPAT SAJI KFC DI SURABAYA - Perbanas Institutional Repository

1 BAB I PENDAHULUAN 1.1 Latar Belakang - PENGARUH KUALITAS LINGKUNGAN FISIK, KUALITAS PRODUK DAN KUALITAS LAYANAN TERHADAP CITRA PERUSAHAAN RESTORAN CEPAT SAJI KFC DI SURABAYA - Perbanas Institutional Repository

... saudara Bram Erwansyah ST juga dialami oleh saudara Aditya warga Jalan Duku IV CA-289 PCI Surabaya, pada tanggal dua puluh delapan Januari tahun dua ribu tiga belas di gerai KFC Ahmad Yani yang mengeluh tentang kualitas ...

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Logistics service quality

Logistics service quality

... terms of information and communication (Sua´rez A ´ lvarez et ...shortening of the channel improves communication speed, reducing information transmission costs (Christopher, ...management of the ...

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International Journal of Quality and Service Sciences

International Journal of Quality and Service Sciences

... Customer engagement’s impact on customer loyalty has been examined and discussed using qualitative and quantitative methods on virtual brand community, utilitarian and hedonic brand (Brodie et al., 2013; Hollebeek, ...

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Keywords : Interaction Pattern; Management, Quality of Service;

Keywords : Interaction Pattern; Management, Quality of Service;

... issue of its quality of service. The role of people impacts to level of quality in a service (Riley, ...One of major issues in tourism management is ...

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Pengaruh Service Quality, Trust, Customer Satisfication Terhadap Loyalitas Mahasiswa Pada Lembaga Pendidikan dan Pengembangan Profesi (LP3I) Manyar Surabaya.

Pengaruh Service Quality, Trust, Customer Satisfication Terhadap Loyalitas Mahasiswa Pada Lembaga Pendidikan dan Pengembangan Profesi (LP3I) Manyar Surabaya.

... Service Quality yang mampu meningkatkan customer satifaction di LP3I Manyar Surabaya adalah : 1. kebersihan ruangan, karena dengan ruangan yang bersih maka secara psikologis belajar menjadi nyaman, 2. ...

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The Relationship between Non-Financial Performance and Financial Performance Using Balanced Scorecard Framework: A Research in Cafe and Restaurant Sector

The Relationship between Non-Financial Performance and Financial Performance Using Balanced Scorecard Framework: A Research in Cafe and Restaurant Sector

... growth of restaurant dan café businesses in the world as eating out has become part of daily human‟s ...city of Indonesia has become the center of business and commerce of Indonesia ...

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EVALUASI NET BENEFIT SISTEM INFORMASI AKUNTANSI PADA SOFTWARE AKUNTANSI ACCURATE, DAN ZAHIR MENURUT MODEL DELONE & MCLEAN 2003.

EVALUASI NET BENEFIT SISTEM INFORMASI AKUNTANSI PADA SOFTWARE AKUNTANSI ACCURATE, DAN ZAHIR MENURUT MODEL DELONE & MCLEAN 2003.

... Variabel Service Quality dalam penelitian ini adalah dukungan dari pengembang sistem kepada pengguna sistem informasi dan variabel Use dalam penelitian ini adalah konsumsi output dari suatu sistem informasi ...

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DAFTAR PUSTAKA  Analisis Faktor-Faktor Yang Mempengaruhi Word Of Mouth Terhadap Loyalitas Pelanggan Dr. Sophia House Of Beauty Banjarmasin.

DAFTAR PUSTAKA Analisis Faktor-Faktor Yang Mempengaruhi Word Of Mouth Terhadap Loyalitas Pelanggan Dr. Sophia House Of Beauty Banjarmasin.

... “Word of Mouth Effects on Short term and Long term Product Judgements”, Journal Business ...model of service quality: from expectations to behavioral in tentions”, Journal of Marketing ...

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TASK-TECHNOLOGY FIT AND PERSON-JOB FIT: A BEAUTY CONTEST TO IMPROVE THE SUCCESS OF INFORMATION SYSTEMS

TASK-TECHNOLOGY FIT AND PERSON-JOB FIT: A BEAUTY CONTEST TO IMPROVE THE SUCCESS OF INFORMATION SYSTEMS

... examination of the validity and reliability along with the goodness of fit and hypothesis were performed using AMOS version ...existence of unobservable or latent variables, and to test the goodness ...

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T1  Abstract Institutional Repository | Satya Wacana Christian University: Analisis Quality of Service (QoS) Video Streaming dengan Menggunakan Metode  Service dan Hierarchical Token Bucket

T1 Abstract Institutional Repository | Satya Wacana Christian University: Analisis Quality of Service (QoS) Video Streaming dengan Menggunakan Metode Service dan Hierarchical Token Bucket

... life of modern society, today one of the popular features of the Internet is video ...the quality of the video being played then needed a network that has a Quality of ...

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INFLUENCE OF SERVICE QUALITY ON SWITCHING BEHAVIOR MEDIATED BY RELATIONSHIP QUALITY IN SPRING BED RETAILERS IN JABODETABEK

INFLUENCE OF SERVICE QUALITY ON SWITCHING BEHAVIOR MEDIATED BY RELATIONSHIP QUALITY IN SPRING BED RETAILERS IN JABODETABEK

... good service quality and build a strong relationship quality with their ...relationship quality was measured by three components: satisfaction, trust and commitment from the retailers to the ...

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