THE QUALITY OF SERVICE
Perbaikan Kualitas Pelayanan Internet PT.XYZ Menggunakan Integrasi Service Quality dan Model Kano Improving The Quality of Service PT.XYZ Using Integration of Service Quality and Kano Model
... customer service, perusahaan perlu memperbaiki website yang dimiliki (maintenance) dan menjalankan kembali akun facebook dan twitter yang sudah lama tidak dikelola agar dapat diakses oleh pengguna untuk mengetahui ...
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QUALITATIVE STUDY ON SERVICE QUALITY OF PT (X) | Suratinoyo | JURNAL BERKALA ILMIAH EFISIENSI 13934 27800 1 SM
... purpose of this study is to find out what is the service quality of PT (X) from a customer ...perspective. The researcher intend to find out what is the perception and ...
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CHAPTER 1 INTRODUCTION 1.1 Research Background
... 2012). The service provided will immediately get assessment from the ...influence the quality of service: expected service and perceived ...If the ...
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Institutional Repository | Satya Wacana Christian University: Pengukuran Kinerja Jaringan Berdasarkan QoS pada Jaringan Komputer: Studi Kasus FTI-UKSW
... Faculty of Information Technology ( FTI ) is a part of the Christian University of Satya Discourse ( SWCU ) that utilizes the services of information technology ( IT ) in ...
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CONCEPTS OF SERVICE QUALITY MEASUREMENT
... part of the model (Image 1.) includes phenomena tied to the consumer, while the lower part shows phenomena tied to the supplier of ...services. The expected service ...
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INFLUENCE OF SERVICE QUALITY ON SWITCHING BEHAVIOR MEDIATED BY RELATIONSHIP QUALITY IN SPRING BED RETAILERS IN JABODETABEK
... Definition of relation marketing includes relational marketing (Dwyer ...definition of relationship marketing in the ...example of several definitions on relationship marketing put forward by ...
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THE INFLUENCE OF SERVICE QUALITY TOWARD CUSTOMER LOYALTY: A CASE STUDY AT ALFAMART ABDURAHMAN SALEH BANDUNG
... in the form of complaints or suggestions for ...to the company, and in writing by mail, SMS, or form of questionnaires ...distributed. The company must act quickly in responding to all ...
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Peningkatan Kualitas Pelayanan Jasa Kesehatan di Instlasi Rawat Inap Dengan Metode Fuzzy Servqual (Service Quality) (Studi Kasus : di Rumah Sakit Sibuhuan)
... Service Quality in the service business is very important for ...If the perceived service quality equal or exceed the service quality expected, ...
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ANALYSIS THE INFLUENCE OF SERVICE QUALITY TOWARDS PASSENGER SATISFACTION (CASE STUDY IN PT.KAI ECONOMY CLASS AC TANJUNGKARANG-KERTAPATI)
... before the service is purchased and consumed. For customers, the uncertainty in the purchase of services is relatively high because of the limited search qualities, namely ...
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DAFTAR PUSTAKA Analisis Faktor-Faktor Yang Mempengaruhi Word Of Mouth Terhadap Loyalitas Pelanggan Dr. Sophia House Of Beauty Banjarmasin.
... Hair, Joseph F., Jr; Black, William C; Babin, Barry J; Anderson, Rolph E; Tatham, Ronald L, (2006). Multivariate Data Analysis (6th ed.). Upper Saddle River, New Jersey: Prantice Hall, Inc. 2006. Harrison, L. Jean ...
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THE INFLUENCE OF PRODUCT QUALITY AND SERVICE QUALITY TO AWARENESS AS INTERVENING VARIABLE TOWARD CUSTOMER SATISFACTION IN ISLAMIC BANKING SECTOR (CASE IN: ISLAMIC BANKING SECTOR IN PAYAKUMBUH).
... One of the businesses that doing Islamic rules is Islamic banking (Sharia ...Because the banking system implementation based on Islamic law ...during the last four decades. It has spread ...
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The Influence of Service Quality and Promotion Toward Customer Satisfaction
... world of business, the way we compete with other is not only by the quality of our products but also the quality of service that we offer to the ...
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Institutional Repository | Satya Wacana Christian University: Analisis Kepuasan Konsumen terhadap Kualitas Layanan di Rumah Makan Cabe Salatiga
... in the Rumah Makan Cabe Salatiga Restaurant. The goal of the current research is to give acknowledgement of the quality of services at the rumah makan Cabe ...
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S MBS 1200630 Bibliography
... Sciences The moderating role of service environment on the effects of firm reputation and perceived service quality on consumer trust: A study in the healthcare ...
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The Quality Approach In Kenseisha (M) Sdn. Bhd Company For Electronic Process Industry.
... applications of tools and techniques especially in industrial ...number of the quality management tools and techniques were introduced as a means of increasing awareness of ...
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Oracle Fusion Middleware Online Documentation Library
... a quality of service (QOS), including message filters, transaction semantics, and connection retry ...from the Administration Console, including suspending bridge traffic temporarily whenever ...
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Customer Loyalty: Quality of Service
... exchange of product value with others". The most basic concept of marketing is how a company can meet customer needs (costumer requerement) and conduct environmental analysis (Walker, 1999: ...
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Nina Febriana 2007110391 11-5A Lecturer Mr.Imanuel Hutagalung
... in the United Kingdom and Western Europe are targeted towards a European sense of style, whereas the Gap's North American garments and accessories are designed particularly for North ...in the ...
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PENGARUH KUALITAS PELAYANAN DAN REPUTASI TERHADAP LOYALITAS MAHASISWA DI FAKULTAS KEDOKTERAN UNISBA
... The study concluded that: service quality directly affects the reputation of the total value of ...0.477; quality of service does not directly ...
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Quality and Purchase Intention Perceived towards Low Cost Energy-Saving Cars
... measure service quality in various service industries such as Banking (Chi Cui et al 2003; Arasli et ...number of studies involving “pure” service ...
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