[PDF] Top 20 The Impact of Satisfaction and Trust on Loyalty of E-Commerce Customers

The Impact of Satisfaction and Trust on Loyalty of E-Commerce Customers

... (Kartiwi and MacGregor, 2007), explore problems faced by Indonesian SMEs when going global B2B e- commerce (Moertini, 2012), study factors that influence online buying decisions (Kartavianus ... Lihat dokumen lengkap

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THE IMPACT OF RELATIONSHIP MARKETING AND SERVICE QUALITY ON CUSTOMER SATISFACTION AND CUSTOMER LOYALTY (Study on Customers of BNI Malang Branch Office) | Setiawan | Jurnal Administrasi Bisnis 1 PB

... aim of this research was to clarify the impact of relationship marketing and service quality on customer satisfaction and customer loyalty on ... Lihat dokumen lengkap

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The Impact of E-Quality to E-Loyalty and E-Satisfaction at Zalora - Ubaya Repository

... that the E-quality is significantly and positively correlated to E-trust and E-satisfaction of Zalora company in ...Furthermore, e-trust had no ... Lihat dokumen lengkap

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The effect of service quality and brand trust on loyalty through customer satisfaction in transportation service Go-jek (go-ride) in Palembang City

... Based on the research results can be concluded into short-term and long-term ...to the drivers by explaining how the importance of customers to continue to use Go-Ride ... Lihat dokumen lengkap

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JATI WASLITO DAFTAR PUSTAKA

... W. and Yang, K.H. (2008), “An empirical study on the integrated framework of e-CRM in online shopping: evaluating the relationships among perceived value, satisfaction, ... Lihat dokumen lengkap

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AN EXAMINATION OF THE RELATIONSHIP AMONG MOTIVATION, SATISFACTION, TRUST, AND PRODUCT LOYALTY.

... Product loyalty can be measured by various indicators, among others (Assael (1992: 65; Jamaludin, et ...1) the extent of the products movement or consumer likes to switch to other products, 2) ... Lihat dokumen lengkap

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The influence of Experiential Marketing and Brand Trust on Customer Satisfaction and Customer Loyalty Hotel Aryaduta Pekanbaru

... With the development of this Pekanbaru city and also support the activities of the hospitality industry that we currently see is moldy in Pekanbaru with hotel hotels that provide ... Lihat dokumen lengkap

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The Effect of e-WOM on Destination Image, Satisfaction and Loyalty.

... researchers and practitioners in the field of marketing (Gruen et ...strong and credible influence on consumer behavior (Gupta & Harris, ...powerful the influence of ... Lihat dokumen lengkap

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Impact of EService Quality and Customer Value on Customer Satisfaction in LocalBrand | Candra | Binus Business Review 1 PB

... investigate the impact of e-service quality and customer value on customer ...only the value of research variables but also the inluence or relationship ... Lihat dokumen lengkap

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Relatıonshıp Servıce Qualıty to Muslım Customer Loyalty in Islamıc Bankıng: Satısfactıon as Medıator

... From the analysis above there is a significant direct effect of the service quality which gives positive impact on customer ...that the higher the customer’s attention to ... Lihat dokumen lengkap

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Explaining and Predicting the Impact of Branding Alliances and Web Site Quality on Initial Consumer Trust of E-Commerce Web Sites

... BATM฀Stage฀4:฀Extending฀to฀McKnight฀et฀al.’s฀Model฀of฀Trust To฀ complete฀ our฀ trust฀ predictions฀ and฀ to฀ maximize฀ the฀ nomological฀ validity฀ of฀ our฀ study,฀ we฀ include฀ the฀ pred[r] ... Lihat dokumen lengkap

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Exploring The Dimensions Of Retail Store : That Impact To Forming Customer Satisfaction, Trust, And Customer Loyalty

... by the customer is related to service provision, for instance; cashier, information center, accompany to the location sought, and so ...one of important factors considered by the ... Lihat dokumen lengkap

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WOW Customer Loyalty dan Emotional Talk Service: sebuah Survey di Mall Galeria by Daniel Saputra Tanumihardja (1) Nyoman Sri Subawa (2)

... results of statistical data analysis showed that the Productivity positive and significant impact on the Customer Loyalty WOW customers with e- Talkin ... Lihat dokumen lengkap

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Model Pengembangan Loyalitas Nasabah Melalui Islamic Work Ethicfrontliner (Studi Pada PT. Bank BNI Syariah Cabang Semarang) - Unissula Repository

... "Analyzing the Influence of Ethical Sales Behavior on Customers Loyalty through Customer Satisfaction and Trust in Insurance ...Journal of Academic ... Lihat dokumen lengkap

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WEBSITE USABILITY, SATISFACTION, LOYALTY, SECURITY PERCEPTION, TRUST AND WORD OF MOUTH IN E-COMMERCE BUSINESS by Chintia Rosdiana Dewi (1) Gede Sri Darma (2)

... growth of the e-commerce nowdays, especially in Indonesia, is continuously increasing the competitiveness between the e-commerce agents involved in ...it. ... Lihat dokumen lengkap

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THE INFLUENCE OF SATISFACTION COMMUNICATION AND THE EXPERIENCE TOWARD THE LEVEL OF TRUST OF INDOSATS PRE PAID CUSTOMERS

... Based on the analysis result using regression coefficient of binary logistic approach, we can conclude that satisfaction, communication and experience are probably significantly ... Lihat dokumen lengkap

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AN EXAMINATION OF THE RELATIONSHIP AMONG MOTIVATION, SATISFACTION, TRUST, AND PRODUCT LOYALTY.

... [r] ... Lihat dokumen lengkap

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THE INFLUENCE OF SATISFACTION COMMUNICATION AND THE EXPERIENCE TOWARD THE LEVEL OF TRUST OF INDOSATS PRE PAID CUSTOMERS

... Based on the analysis result using regression coefficient of binary logistic approach, we can conclude that satisfaction, communication and experience are probably significantly ... Lihat dokumen lengkap

2

The Influence of Service Based on Information Technology Electric Prepaid and Customers Relationship of Customer Trust and Its Impact on The Company Image

... (LPB) and Customers Relations who have been and services are being implemented by PLN examined in this study does add to the sense of customers’ trust that can influencing ... Lihat dokumen lengkap

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The Effect of Corporate Governance on Firm Performance: Empirical Evidence from Indonesia - Scientific Repository

... ethics and social responsibility were affected by the Hofstede cultural dimension (Vitell et ...studies of the issues addressed in the current paper may actually reveal differences in ... Lihat dokumen lengkap

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