[PDF] Top 20 Investigating the Impacts of Customer Satisfaction on Firm Performance | Leo | Gadjah Mada International Journal of Business 5519 9398 1 PB

... consists of firms listed on the Indonesian Stock Exchange (IDX) for six consecutive years (2003- ...from the OSIRIS database. Only firms with complete information on net income, total ... Lihat dokumen lengkap

... based on three ...based on division strat- egy introduced in their ...items of measures based on the consid- eration that individual cognitive ca- pacity to appropriately process cues  ... Lihat dokumen lengkap

... in the level of causal ambiguity (Lippman and Rumelt 1982) surrounding the socially complex architecture of resources deployed (Dierickx and Cool 1989) by the ...that the reduc- ... Lihat dokumen lengkap

... in the litera- ture to measure firm ...accounting-based performance mea- sures reflect the result of managers’ actions and therefore are preferable to be used when investigating ... Lihat dokumen lengkap

... in the late 1970s. Due to its significant impact on business performance, cost sav- ing, customer satisfaction, customer loyalty and profitability; service quality has ... Lihat dokumen lengkap

... proclaimed the importance of customer satisfaction to assess the future performance of organiza- tions when compared with financial and ac- counting based measures ... Lihat dokumen lengkap

... in the regression analyses are classified into four groups: accounting numbers factors group that consist of free cash flows and leverage, financing factors group that consist of method of ... Lihat dokumen lengkap

... with the social networks of the ...recognize the creditworthiness of the poor, thus minimizing the rate of loan ...lenders, the poor borrowers are encouraged ... Lihat dokumen lengkap

... type of calendar anomaly, some researchers have tried to study the effect of investors’ beliefs and supersti- tions on their behavior in financial ...that the returns for Friday ... Lihat dokumen lengkap

... with the research conducted by Bakker et ...examines the effect of work-fam- ily conflict on the job performance of audi- tors, which is mediated by emotional exhaus- tion ... Lihat dokumen lengkap

... rate of employee retention is one of the key challenges being faced by organizations, which is coupled with the in- tensified competition and increased mobility of highly skilled ... Lihat dokumen lengkap

... Majid, A Comparative Analysis of the Quality of Islamic and Con-ventional Banks’ Asset Management in Indonesia: 185-200 Zulkefly Abdul Karim, Interest Rates Tar-geting of Monetary Polic[r] ... Lihat dokumen lengkap

... study on procedural ...specifically on the process con- trol and outcome. Based on the work of Thibaut and Walker (1975), Lind and Tyler (1988) observe that there are three ... Lihat dokumen lengkap

... ability of the IT department and the business department to collaborate must be at the forefront in terms of strategic vi- sion of IT and the understanding ... Lihat dokumen lengkap

... object of the experiment was cho- sen by following the non-probability sampling ...all the in- vestors in Malaysia on a certain ...sent the sur- vey website link at 6am and ... Lihat dokumen lengkap

... in the nation’s economic and social development, thus they are encouraged to get involved in international ...gain international op- portunities, the government has precisely outlined ... Lihat dokumen lengkap

... “Examining The Role of Organizational Variables in The Salesperson Job Satisfaction Model, ” Journal Of Personal Selling & Sales Management Journal, ... Lihat dokumen lengkap

... Tae-Jun Park, Sujin Yi, and Kyojik “Roy” Song 243-254 The Market Quality to Technical Analysis Performance: Intercountry Analysis Jogiyanto Hartono and Dedhy Sulistiawan 255-274 The B[r] ... Lihat dokumen lengkap

... When the protective laws for outside investors are enforced, outside investors will tend to fund the company, and ownership becomes more valuable and more ...when the law does not protect the ... Lihat dokumen lengkap

... size of firm has been scrutinized in finance studies such as in the models of asset pricing (Fama and French 1993), the decisions of financing or capital structure (Berger and ... Lihat dokumen lengkap