[PDF] Top 20 REVISITED THE IMPORTANCE AND PERFORMANCE ANALYSIS (IPA) AND KANO MODEL FOR CUSTOMER SATISFACTION MEASUREMENT.
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REVISITED THE IMPORTANCE AND PERFORMANCE ANALYSIS (IPA) AND KANO MODEL FOR CUSTOMER SATISFACTION MEASUREMENT.
... put the assumption that a customer will learn from experience where the decreasing levels of expectations disconfirmation against goods and services will affect customer ...Matzler ... Lihat dokumen lengkap
18
Analisis Kualitas Pelayanan Rumah Sakit Umum Daerah Kabupaten Batu Bara
... by Customer Satisfaction Index (CSI) method as ...use Importance Performance Analysist ( IPA) method, 8 (eight) instrument must be repaired for the hospital to be better ... Lihat dokumen lengkap
2
PATIENT SATISFACTION ANALYSIS IN HASAN SADIKIN HOSPITAL AT PEDIATRIC DEPARTMENT BY COMPARING IPA AND THREE FACTOR ANALYSIS.
... Patient satisfaction is one of several factor of successful business in a ...chooses the service industry on health care institution in hasan sadikin hospital at Bandung, ...more satisfaction from ... Lihat dokumen lengkap
13
Analysis of Potato Farmer Satisfaction Towards “X” Fungicide in Sumberbrantas Village, Bumiaji Sub-District, Batu City
... determine the decision making process in using “X” fungicide, the level of farmers’ satisfaction, and the loyalty level of the farmers towards “X” ...fungicide. The ... Lihat dokumen lengkap
9
ANALISIS HUBUNGAN ABSORPTIVE CAPACITY PERUSAHAAN TERHADAP KEMAMPUAN PENGEMBANGAN PRODUK BARU (Studi Kasus PT. Triangle Motorindo) - Diponegoro University | Institutional Repository (UNDIP-IR)
... of the major stations in Indonesia, which is located in the city of Semarang and executive class trains stop off and business trains from the Jakarta and ...under the ... Lihat dokumen lengkap
2
MarkusHartono APCHIErgofuture Abstract 2014
... to the lack of customer focus on emotional needs during CRM implementation, an in- tegrative approach for achieving service excellence is ...SERVQUAL and Kano model, an ... Lihat dokumen lengkap
3
The Influence Of green Perceived Quality and Green Perceived Risk On Green Satisfaction and Green Trust Of Sharp Air-Conditioning In Surabaya - Ubaya Repository
... quality and green perceived risk has influence on consumer green satisfaction of Sharp Air-Conditioning in ...risk, and green satisfaction has influence on consumer green trust of Sharp ... Lihat dokumen lengkap
1
ANALYSIS OF CUSTOMER NEEDS FOR APLICATION OF EMMA SMART HOMEUSING INTEGRATION PRODUCT QUALITY and KANO MODEL
... Penelitian ini bertujuan untuk menganalisis kebutuhan pelanggan Emma Smart Home menggunakan integrasi Product Quality dan Kano sebagai salah satu cara untuk meningkatkan kualitas produk aplikasi Emma Smart Home . ... Lihat dokumen lengkap
6
REDUCTION IN SHIPMENT DELINQUENCIES AND PRODUCT LEAD TIME ON ENHANCING CUSTOMER SERVICE:A CASE STUDY Gopakumar
... to the strategies recommended above is the resistance to change following the alteration of the existing organization ...Despite the fact that no individual or organization can escape ... Lihat dokumen lengkap
21
The Measurement of Herzberg’ Employees Satisfaction using Kano Method.
... [r] ... Lihat dokumen lengkap
9
Survival analysis for customer satisfaction 2017
... formulate the conference theme, found prominent scholars in the selected theme, and negotiated with ...opportunities and challenges in sustainable technology and ... Lihat dokumen lengkap
14
Estimating Students’ Satisfaction
... etc., and availability of e-tutor) can be treated like ...about the importance of self-evaluation possibilities in making them learning easier and more interesting, therefore it can be ... Lihat dokumen lengkap
16
Revisited The Measurement Strategy of Public Sectors Performance Using Fitted Management.
... requires the understanding of various facets of performance ...Thus, the performance related should not be always about how to develop the targets, seting measures, and measuring ... Lihat dokumen lengkap
35
STRATEGI MEMBANGUN PERSEPSI KONSUMEN PADA RUMAH MAKAN “AYAM GEPREK SPESIAL” Strategi Membangun Persepsi Konsumen Pada Rumah Makan “Ayam Geprek Spesial” Cabang Yogyakarta Dan Surakarta.
... atau Importance and Performance Analysis (IPA) digunakan untuk mengetahui strategi membangun persepsi konsumen pada Rumah Makan Ayam Geprek Spesial Cabang Yogyakarta dan Surakarta ... Lihat dokumen lengkap
17
ANALYSIS AND DEVELOPMENT OF MEASUREMENT THE EFFECTIVENESS OF CUSTOMER RELATIONSHIP MANAGEMENT SOFTWARE
... support the CRM definition where the concepts should be understood and stressed out since they have important role to the success of CRM implementation that is: CLS (Customer Life ... Lihat dokumen lengkap
7
sinarti Road Map KKT Akuntansi dan Auditing
... Research Topics for 2018 C2S Compensation and company performance Information disclosure Financial performance and market performance Job satisfaction and empoyees preforman[r] ... Lihat dokumen lengkap
19
T2 912012016 Daftar Pustaka
... (2010). The Study of the Relationships among Experiential Marketing, Service Quality, Customer Satisfaction and Customer ...Loyalty. The International Journal of ... Lihat dokumen lengkap
4
ANALISIS KEPUASAN PELANGGAN DENGAN PENDEKATAN METODE CUSTOMER SATISFACTION INDEX DAN IMPORTANCE PERFORMANCE ANALYSIS
... diagram IPA dengan bantuan diagram kartesius, dimana diagram tersebut merupakan suatu bangun yang dibagi atas empat bagian yang dibatasi oleh dua buah garis yang berpotongan tegak lurus pada titik-titik (X,Y), ... Lihat dokumen lengkap
6
ANALISIS PERSEPSI KONSUMEN MENGGUNAKAN METODE IMPORTANCE PERFORMANCE ANALYSIS DAN CUSTOMER SATISFACTION INDEX THE ANALYSIS OF CONSUMER PERCEPTION USED IMPORTANCE PERFORMANCE ANALYSIS METHOD AND CUSTOMER SATISFACTION INDEX
... Ria Djenaka Coffee & Resto adalah salah satu café dan restoran di kota Malang yang menyajikan beragam fasilitas exclusive dan unggul untuk menarik hati para pengunjung dan wisatawan. Seperti halnya café maupun ... Lihat dokumen lengkap
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Key words: Consumer Satisfaction Index (CSI), Importance and Performance Analysis (IPA), satisfaction level, school facility
... reported satisfaction yaitu kepuasan yang diukur dengan menanyakan secara langsung tingkat kepuasan kepada orangtua berkaitan dengan sembilan atribut pelayanan pendidikan ... Lihat dokumen lengkap
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