qUANTRI-QUANLt
DANH GIA CAC TAC DONG DEN
DQNG L U C LAM VIEC CUA NHAN VIEN
• • •
VAN PHONG TAI CONG TY TNHH MTV TONG CONG TY CAO SU DONG NAI
HA NAM KHANH GIAO - BUI THI CHAU GIANG
TOM TAT:
Nghien cffu nay dffdc thffc hien nham danh gia cac ye'u td tac ddng de'n ddng lffe lam viec cua nhan vien van phdng tai Cdng ty TNHH MTV Td'ng cdng ty Cao su Dong Nai, bang viec khao sat 282 nhan vien van phdng, cdng cu Cronbachs alpha, EFA va phan tich hoi quy bdi difdc sff dung.
Ke't qua da dUa ra dffdc md hinh bd'n (04) ye'u td' cd tac ddng dffdng de'n ddng Iffc lam viec, sap theo thff tff giam dan: Dao tao; Lifdng va thifdng thda dang; Cdng viec phii hdp; Lanh dao.
Nghien cffu ciing cho tha'y cd sff khac nhau ve ddng Iffc lam viec giffa cac nhdm dd'i tu'dng d dac diem nhan khau hoc: Van bang dao tao, do tud'i, tham nien cdng tac. Tff dd, nghien cffu de xua't cac giai phap de'n ban quan ly cdng ty nham nang cao dong lffe lam viec cua nhan vien van phdng.
Tff khoa: Dong Iffc lam viec, nhan vien van phdng, Cdng ty TNHH MTV Tong cdng ty Cao su Dong Nai.
I. Gidi thi^u
Nguon nhan Iffc ludn dffdc coi la nhan to' quan trong, cot ldi, de giiip doanh nghiep ton tai va phat trie'n. Nhan vien cd ddng lffe thi ho lam viec dat 80 - 90% hieu suat, ty le nghi viec va nghi phep tha'p (Arman, 2009). Cdng ty TNHH MTV Tong cdng ty Cao su Dong Nai (Td'ng cdng ty Cao su Dong Nai- DONARUCO) la cdng ty con, doanh nghiep cap II dffdc cdng ty Me la Tap doan Cdng nghiep Cao su Viet Nam Cdng ty cd' phan sd hffu 100%
vdn. Tap doan Cdng nghiep Cao su Viet Nam vffa du'dc cd' phan hda vao ngay 02/02/2018, dang tie'p tuc thoai vd'n nha nu'dc xud'ng cdn 75%.
DONARUCO la doanh nghiep cd quy md hoat ddng va quy md vd'n Idn tai khu vffc mien Ddng Nam bd Viet Nam. Nha quan tri can phai bie't
nhffng yeu to' chinh nao tac ddng de'n ddng lffe lam viec cua ngffdi lao ddng, nham mang lai hieu sua't cao cua Iffc lifdng lao ddng phuc vu cho chie'n Iffdc phat trie'n lau dai cua Cdng ty.
II. T^ng quan ly luain 1. Ve dong lUc lam viec
Robbins (2013) dinh nghia dong Iffc lam viec hoac ddng vien khuye'n khich trong cdng viec la
"Sff san long the hien mffc do cao cua nd lffe de hifdng tdi cac muc tieu cua td chffc, trong dieu kien mot sd' ca nhan dffdc thda man theo kha nang nd Iffc cua ho". Carr (2005) md ta dong lffe lam viec la mot sff thuc day tff ben trong, dffa tren nen tang cac nhu cau cd ban mot each cd y thffc va vd thffc cua mot ca nhan ma chinh dieu dd din dat ngffdi lao dong lam viec de dat dffdc muc tieu.
So 14-Thdng 11/2018 161
TAP CHi CONG THirOiNG
2. Cdc yeu to dnh hU&ng den dong lUc lam viec Kovach (1987) cho tha'y 10 ye'u to' tao ddng Iffc cho nhan vien: (1) Cdng viec d'n dinh, (2) Cdng viec thu vi, (3) Dieu kien lam viec, (4) Dffdc cdng nhan day du cdng viec da lam, (5) Lffdng cao, (6) Sff gan bd cua cap tren vdi nhan vien, (7) Sff giiip dd cua cap tren, (8) Sff thang tie'n va phat trie'n nghe nghiep, (9) Sff W chu trong cdng viec, (10) Xff ly ky luat kheo leo, tenhi. Simons va Enz (1995) cho bie't mffc do anh hifdng cac ye'u to' de'n dong Iffc lam viec cua nhan vien theo thff tff: (1) Lffdng cao, (2) Cdng viec d'n dinh, (3) Sff thang tie'n va phat trie'n nghe nghiep, (4) Dieu kien lam viec, (5) Du'dc cdng nhan day du thanh tich cdng viec, (6) Sff gan bd cua cap tren vdi nhan vien, (7) Cdng viec thu vi, (8) Sff tff chu trong cdng viec, (9) Xff ly ky luat kheo leo, te' nhi, (10) Sff ho trd cua quan ly trffc tie'p.
Tai Viet Nam, Ha Nam Khanh Giao va Hoang Van Minh (2016) difa ra 07 ye'u to cd tac ddng de'n ddng Iffc lam viec cua cdng nhan tai Cdng ty Dien Iffc Tan Thuan, sap xe'p theo thff tff giam dan: (1) Thu nhap va phiic ldi, (2) Dieu kien lam viec, (3) Md'i quan he vdi dong nghiep, (4) Can bang giffa cdng viec va cudc sd'ng, (5) Sff hd trd cua cap tren, (6) Cdng nhan thanh tich, (7) Cd hdi dao tao va thang tie'n. Ha Nam ICbanh Giao va Nguyen van Trifng (2018) du'a ra cac ye'u to' anh hu'dng de'n ddng Iffc lam viec cua ngifdi lao ddng tai Cdng ty cd phan Bia Sai Gdn Mien Tay, giam dan theo thff tff: (1) Lifdng, thu'dng va phiic ldi; (2) Quan he ddng nghiep; (3) Cd hoi dao tao va thang tie'n; (4) Difdc cdng nhan day du cdng viec da lam; (5) Trien vong phat trie'n cua cdng ty; (6) Ban chat cdng viec; (7) Dieu kien va mdi trffdng lam viec.
Qua cd sd ly thuye't da neu va ke't qua nghien cffu dinh tinh, md binh nghien cffu du'dc nhdm tac gia de xua't nhuf sau: Ddng Iffc lam viec = f {Dieu kien lam viec, Cdng viec dn dinh va an toan, Cdng viec phii hdp, Tff chu cdng viec, Dao tao, Cdng nhan va danh gia, Cd hoi phat trie'n, Md'i quan he ddng nghiep, Lanh dao, Lffdng va thffdng thda dang}.
H;: Dieu kien Idm viec cd quan he ciing chieu vdi ddng luc lam viec cua nhdn vien vdn phdng DONARUCO
H2: Cdng viec dn dinh vd an toan cd quan he ciing chieu vdi dong luc lam viec cua nhdn vien vdn phdng DONARUCO
H^: Cdng viec phii hap co quan he ciing chieu vdi ddng luc lam viec cua nhdn vien vdn phdng DONARUCO
H4: Tu chii cdng viec cd quan he ciing chieu vdi ddng luc lam viec ciia nhdn vien vdn phong DONARUCO
H^: Ddo tgo cd quan he ciing chieu vdi ddng luc lam viec ciia nhdn vien vdn phdng DONARUCO
H^: Cdng nhdn vd ddnh gid cd quan he ciing chieu vdi ddng lUc Idm viec cua nhdn vien vdn phdng DONARUCO
Hy: Ca hdi phdt trien cd quan he ciing chieu vdi ddng luc lam viec cua nhdn vien vdn phdng DONARUCO
Hg: Mdi quan he dong nghiep cd quan he cdng chieu vdi ddng luc lam viec ciia nhdn vien vdn phdng DONARUCO
Hg: Lanh dao cd quan he ciing chieu vdi dong luc lam viec cua nhdn vien vdn phdng DONARUCO HJQ: Luang vd thudng thoa ddng cd quan he ciing chieu vdi ddng lUc lam viec cua nhdn vien vdn phdng DONARUCO
III. Ket qua nghien cffu / . Thdng ke mdu nghien cUu
Phieu khao sat dffdc phat de'n toan bd nhan vien van phdng cua ddn vi va nhan lai 5 ngay sau do.
Tdng so' bang khao sat difdc phat ra va nhan ve la 300 bang. Tat ca cac phieu khao sat deu dffdc kiem tra, dam bao tieu chi lam sach dff lieu. Bo di? lieu cud'i ciing cdn 282 phieu, du dieu kien de tien hanh nghien cffu (Bdng 1).
2. Kiem dinh do tin cay ciia thang do
Ke't qua cho tha'y cac bie'n cd be so'Cronbachs Alpha Idn hdn 0,6 va cd he so tffdng quan bien - tdng Idn bdn 0,33 (Nguyin Dinh Tho, 2011). Cac bie'n nay du'dc sff dung trong phan tich EFA tiep theo. (Bdng 2)
3. Phdn tich nhdn tdkhdm phd EFA
Ke't qua kiem dinh Barlett vdi so sig bang 0 va he sd KMO bang 0,846 Idn hdn 0,5, dat yeu cau chay EFA. 41 bie'n quan sat doc lap difdc difa vao phan tich nhan td EFA vdi phffdng phap trich Principal Component va phep quay Varimax. Sau
11 lan quay, cdn 30 bie'n.
Ke't qua kiem dinh cac bie'n quan sat phu thu6c cho tha'y sig = 0,000, KMO = 0,691 (> 0,5). KeJ qua EFA cho tha'y vdi phffdng phap trich nhan to Principal Component, phep quay Varimax, trich
QUAN TR! - qUAN LY
Bang 1. Thong tin ve mau nghien culu (n = 282)
Phan loai
Gi6i tinh
\ ^ n bang dao tao
So ngudi phu thuoc
Nhom tudi
Tham nien cong tac
Phan nhom
Nam NO Trung cap, cao dang Dai hoc, sau dai hpc Khong co ngUdi phu thuoc
TU 1 den 2 ngudi TO 3 ngudi trd len
Dudi 26 TO 26 - 35 tudi TO 36 - 45 tudi
Tren 45 Dudi 3 nam TO 3 - 5 nam TU6-10 nam
Tren 10 nam
Mail nghien ciJlu Tan sd
146 136 103 179 42 175
65 36 70 95 81 41 69 76 96
Phan tram % 51,8 48,2 36,5 63,5 14,9 62,1 23 12,8 24,8 33,7 28,7 14,5 24,5 27,0 34,0 Nguon: Du lieu khao sdt
Bang 2. H§ so Cronbach's Alpha Bien so
Dieu kien lam viec (CON)
Cong viec dn dmh va an toan (SAF) Cdng viec phu hop Vha nang va kinh nghiem (PJF) Tu chu trong cdng viec (AUT) Dao tao (TRA)
Cdng nhan va danh gia (REC)
Co hoi phat then trong cdng viec (IMP) Mdi quan he giOa lanh dao
va nhan vien (PSF)
Mdi quan he giOa ddng nghiep (PCF) Luong va thudng thoa dang (FIN) Ddng luc lam viec (MOT)
So bien quan sat
3 5 4 4 3 5 5 3 4 5 3
Cronbachs Alpha
0,883 0,833 0,639 0,805 0,668 0,860 0,830 0,597 0,747 0,849 0,789
1-1$ so tUdng quan bien - tong nho nhat
0,767 0,571 0,394 0,592 0,493 0,625 0,529 0,392 0,647 0,641 0,599 Nguon: XvC ly tU dU lieu khao sdt
So 14 Thdng 11/2018 163
TAP CHi CONG THlTdNG
Bang 3. Ket qua phan tfch nhan to kham pha (lan 11) Bien quan sat
REC1 REC2 REC3 REC4 REC5 FIN1 FIN2 FIN3 FIN4 FIN5 PCF2 PCF3 PCF4 PCF5 C0N1 C0N2 C0N3 PSF3 PSF4 PSF5 TRAI TRA2 TRA3 IMP1 IMP2 IMPS PJF1 PJF2 PJF3 PJF4 Eigenvalue PhUdng sai trich % Phuong sai tich luy
l-l§sonhantotai 1
0,519 0,790 0,629 0,848 0,766
7,188 22,819 22,819
2
0,746 0,591 0,779 0,802 0,626
4,543 13,685 36,503
3
0,836 0,767 0,802 0,787
2,262 6,389 42,892
4
0,842 0,779 0,949
1,996 5,527 48,419
5
0,837 0,741 0,863
1,584 3,597 52,016
6
0,649 0,823 0,754
1,228 2,898 54,914
7
0,947 0,565 0,609
1,196 2,664 57,578
8
i
1
0,508 0,504 0,670 0,549 1,051 2,299 59,877
Nguon: Xu: ly tU dU lieu khao sdt
difdc mot nhan to' vdi 3 bie'n quan sat va phu'dng sai trich tich luy difdc la 70,550% (> 50%), gia tri Eigenvalue la 2,117 (> 1), cac he so' tai nhan to' cua cac bie'n quan sat deu Idn hdn 0,5, thang do dat yeu cau.
Ke't qua kiem dinh Cronbachs Alpha va EFA neu tren cho tha'y thang do cac ye'u to' doc lap va phu thuoc deu dat yeu cau ve gia tri va do tin cay, va se dffdc dffa vao nghien cffu dinh lifdng tie'p theo.
164 So 14 Thdng 11/2018
QUAN TRj - QUAN LY
REC
FIN
PCF
CON
PSF
TRA
IMP
PJF
MOT
Pearson Sig Pearson
Sig Pearson
Sig Pearson
Sig Pearson
Sig Pearson
Sig Pearson
Sig Pearson
Sig Pearson
Sig
Bang 4. Ma trdn REC
1
,007 ,905 ,547**
,000 ,366**
,000 ,290**
,000 ,109 ,068 ,421**
,000 ,036 ,546 ,143*
,016
FIN ,007 ,905 1
-,029 ,623 -,010 ,865 -,015 ,805 ,532**
,000 ,030 ,614 ,286**
,000 ,564**
,000
tUdng quan giOa bien phu thu^c PCF
,547**
,000 -,029 ,623 1
,305**
,000 ,455**
,000 ,100 ,094 ,492**
,000 -,020 ,733 ,131*
,027
CON ,366**
,000 -,010 ,865 ,305**
,000 1
,348**
,000 ,033 ,576 ,464**
,000 ,036 ,547 ,051 ,397
PSF ,290**
,000 -,015 ,805 ,455**
,000 ,348**
,000 1
,001 ,984 ,494**
,000 -,123*
,039 ,070 ,240
va bien ddc l$p TRA
,109 ,068 ,532**
,000 ,100 ,094 ,033 ,576 ,001 ,984 1
,080 ,180 ,332**
,000 ,653**
,000
IMP ,421**
,000 ,030 ,614 ,492**
,000 ,464**
,000 ,494**
,000 ,080 ,180 1
-,060 ,317 ,123*
,039
PJF ,036 ,546 ,286**
,000 -,020 ,733 ,036 ,547 -,123*
,039 ,332**
,000 -,060
,317 1
,416**
,000
MOT ,143*
,016 ,564**
,000 ,131*
,027 ,051 ,397 ,070 ,240 ,653**
,000 ,123*
,039 ,416**
,000 1
Nguon: Xu: ly til dii lieu khao sdt
Bang 5. Ket qua hoi quy
Bien ddc l$p
(Hang sd") FIN PSF TRA PJF
l-l§soh6iquy(B)
-0,862 0,272 0,116 0,495 0,268
Hg so Beta
0,273 0,099 0,440 0,205
MiJic y nghTa 0,010 0,000 0,018 0,000 0,000
Thong ke da cdng tuyen Tolerance
0,704 0,983 0,681 0,859
VIF
1,421 1,017 1,468 1,165 R2 hieu chinh: 0,527
Thdng keF(ANOVA): 79,153 MOc y nghTa (Sig. cua ANOVA): 0,000 Durbin-Watson: 2,026
Nguon: Xu: ly tU dU lieu khao sdt
4. PhSn tich tffffng quan
Ma tran tffdng quan cho tha'y mffc y nghia cua hau he't cac he so' rat nhd (sig = 0 < 0,05) nen cac he so' tffdng quan cd y nghia thd'ng ke va deu du dieu kien de difa vao phan tich hdi quy. (Bdng 4)
5. Phan tich hoi quy
Tri thd'ng ke F = 79,153 vdi gia tri sig = 0.000 chffng td md hinh hoi quy phil hdp vdi tap dff lieu.
Durbin-Watson la 2,026 < 3 khdng cd sff tifdng quan giffa cac bie'n trong md hinh. He so' VIF cua cac bie'n deu cd tri < 10 chffng td khdng xay ra hien
So 14 Thdng 11/2018 165
TAP CHi CONG THirUNG
tffdng da cdng tuye'n. He sd R^ hieu chinh 0,527 cho tha'y 52,7% sff bie'n thien cua bie'n phu thuoc dffdc giai thich bdi cac bie'n doc lap. Phffdng trinh hoi quy chffa chuan hda:
MOT = -0,862 + 0,268'^PJF + 0,495*TRA -h 0,116*PSF + 0,272''FIN
Cac he sd hoi quy deu mang dau dffdng (-I-) the hien cac bie'n doc lap cd quan he thuan vdi bie'n phu thuoc. Cac gia thuye't nghien cffu deu difdc chap nhan.
6. Kiem dinh sU vipham cua cdc gia dinh hoi qui Do thi phan tan Scatterplot cho tha'y phan du"
phan tan ng§u nhien xung quanh difdng di qua tung do 0 va dao ddng nhieu d bien do +/- 1, chffng td rang gia dinh lien he tuye'n tinh khdng bi vi pham. Bieu do tan so' Histogram cho tha'y difdng cong phan phd'i chuan dat trong len bieu do tan sd', gia tri trung binh rat nhd gan bang 0 (mean = -2.71E-15) va do lech chuan 0,993 gan bang 1 cho tha'y phan phd'i cua phan dff xap xi chuan. Bieu do P-P plot ciing cho tha'y cac diem quan sat khdng phan tan qua xa dffdng thing ky vong nen cd the ke't luan rang gia thie't phan dff cd phan phd'i chuan khdng bi vi pham. Nhif vay, md hinh hoi qui tuye'n tinh tren la md hinh phii hdp.
7. Kiem dinh sU khdc Met
Kiem dinh t-test cho tha'y khdng cd sff khac biet ve ddng Iffc lam viec giffa nam va nff. Kiem dinh ANNOVA cho tha'y khdng cd sff khac biet ve ddng Iffc lam viec giffa cac nhdm trinh do hoc van, so' ngifdi phu thuoc, chi cd sff khac biet giffa cac nhdm van bang dao tao, do tudi, tham nien cdng tac.
IV. KS't luan va ham y quan tri 1. Ket ludn
Qua qua trinh nghien cffu, nhdm tac gia da sff dung phu'dng phap nghien cffu dinh lu'dng phd hdp, xff ly so' lieu bang phffdng den thd'ng ke de cd the xac dinh difdc, trong giai doan nay cua ddn vi, cd 4 ye'u to' anh hffdng de'n ddng Iffc lam viec cua nhan vien van phdng tai day, xe'p theo mffc do tac ddng giam dan: Dao tao, Lu'dng va thifdng thda dang, Cdng viec phu hdp, Lanh dao.
2. Ham y quan tri
2.1. Nhdm yeu td "Ddo tao "
DONARUCO can xay dffng chinh sach dao tao va phat trien nghe nghiep cho nhan vien theo hffdng nang cao kie'n thffc, ky nang, chuyen mdn, mot mat tao ddng lffe lam viec, mat khac sff dung
dffdc kie'n thffc cua ho cho kha nang canh tranh va phat trien trong tifdng lai cua td chiJc.
DONARUCO tao moi dieu kien de nhan vien dffdc tham gia cac khda hoc do ddn vi td chiic, gom: cac khda hpc bat budc de dao tao mdi va dao tao lai, cac khda hoc nhan vien dffdc phep tif quyet dinh cho viec tham gia.
Chie'n Iffdc dao tao tap trung: (i) Trang bi kien thffc, ky nang can thie't cho tffng vi tri cdng viec (ii) Dffdc xay dffng theo ky thuat SMART: cu the, do lifdng dffdc, cd the dat du'dc, thffc tien, co thcli ban, (iii) Du'dc td chffc thffc bien bang nhii'ng chffdng trinh hoat ddng cu the, cd sff phd'i hdp giila cac phdng ban trong ddn vi, chi phi hdp ly vdi ket qua cao, (iv) Cud'i ciing la danh gia cdng tac va chie'n lifdc dao tao thdng qua sff phan hoi cua nhan vien, ke't qua dao tao, hieu qua thay ddi trong cong viec, danh gia tac ddng de'n nhan vien va td chile.
Chifdng trinh dao tao cua td chffc phai difdc thiet ke td't (ve noi dung, phifdng phap) nham tao dieu kien cho nhan vien de tie'p can, hoc tap, phat trien ban than.
2.2. Nhdm yeu td "Luang, thudng thda ddng"
Can thie't lap he thd'ng lifdng, thffdng cua ddnvj can dap ffng tieu chi: (i) Sff binh dang trong noi bo thdng qua danh gia ke't qua cdng viec ca nhan, ngifdi cd hieu sua't cdng viec cao hdn du'dc hifcing mffc tang lifdng, thifdng tffdng xffng vdi phan dong gdp ciia ho va (ii) Binh dang so vdi thi trifdng ben ngoai nham tra lifdng mdt each tffdng ddi canh tranh vdi thi tru'dng lao ddng, thifdng la thdng qua khao sat tien lifdng de so sanh vdi mffc Iffdng cl cac td chffc khac cung nganh nghe kinh doanh.
Xay dffng chie'n lu'dc tra lifdng, lifdng difa tren hieu sua't, cd the ap dung cac hinh thffc sau: (i) Tra Iffdng dffa tren ky nang (nang lffe, kie'n thu'c) can cff vao so' lu'dng ky nang cua nhan vien va so luTcJng cdng viec ma ho dam nhan. Tra Iffdng theo ky nang khuye'n khich nhan vien ham hoc hdi, giao tie'p trong td chffc de trao ddi kie'n thffc, ky nang, (ii) Tang lu'dng cd ban va tra thffdng theo cong trang tren cd sd danh gia xe'p loai hieu qua cong viec cua nam, ngffdi cd bieu suat cao cd the diicic tang Iffdng cao hdn. (iii) Chia se ldi nhuan bang each phan phd'i thffdng theo ldi nhuan cua congty.
Hinh thffc chia se ldi nhuan cd tac ddng tich ciic de'n thai do lam viec cua hau bet nhan vien, ho co cam giac dffdc lam chu ve mat tinh than.
QUAN TR! - QUAN LY
2.3. Nhdm yeu td "Cdng viec phii hap"
DONARUCO can sap xe'p cdng viec phii hdp nang Iffc ca nhan va nhu cau phat trien nghe nghiep ca nhan, bd tri nhan vien lam viec tai bo phan ma ho cd the phat huy td't nang Iffc thdng qua nd Iffc ban than va thdng qua hieu qua boat ddng cua nhdm nhan vien lam viec tai phdng ban do.
Nhan vien tai mot phdng, ban cd chung muc tieu, dac diem gid'ng nhau va anh hffdng nhau theo nhieu each khac nhau. De nhan vien duy tri dffdc sff hda hdp vdi tap the, td chffc, can tao cam giac an toan va tff tin cho nhan vien khi lam viec tai bo phan, phat huy thanh tich tap the bang each hai hda tat ca kha nang, ky nang, thdi gian cua toan nhdm de cai thien hieu qua va chat lifdng cdng viec, xay dffng cac md'i quan he xa hdi tich cffc trong nhdm, tdn trong va lang nghe y kie'n, nguyen vong cua tap the nhdm.
2.4. Nhdm yeu td "Lanh dao "
DONARUCO can phat hien va bdi difdng nhffng to chat cua nha lanh dao uy tin (quan tam de'n kha nang, nhu cau va cam xuc cua nhan vien), cua nha lanh dao theo phong each chuyen ddi (hu'dng dan, gdp y, khuyen bao cho tffng nhan vien) va cua nha lanh dao phuc vu (giiip dd nhan vien phat trien, trifdng thanh va ho bie't lang nghe, thau hieu, thuye't phuc, chap nhan cQng nhif phat trien kha nang tiem tang cua nhan vien).
DONARUCO can xay dffng cac khda hoc ve dao tao va phat trien ky nang quan ly cho nhan sff khd'i dieu hanh, gdm: (i) Xay dffng ddi ngd quan ly linh boat trong ffng xff, (ii) Ky nang bien thffc hda
van de, (iii) Ky nang tff van (danh gia, phan tich tffng tinh hudng de dieu chinh hanh vi ffng xff hieu qua va phii hdp), ky nang tao niem tin, ky nang tffdng tac de giam thieu cac ffng xff may mdc, (iv) Dao tao cac ky nang ve hanh vi de nang cao uy tin, pham chat cua ngu'di quan ly nhu" sff tan tam, cdi md va diem tinh, (v) Cud'i cung la dao tao nha lanh dao cd cac ky nang cua phong each lanh dao chuyen ddi: gffdng dien hinh, dong Iffc truyen cam hffng, tap hdp va kich thich tri tue cua nhan vien, quan tam de'n tffng ca nhan ngffdi lao ddng.
3. Ve cdc ddc diem nhdn khau hoc
Nhan vien van phdng cua DONARUCO cd sff khac nhau ve dong Iffc lam viec giffa cac nhdm trinh do, tudi va tham nien cdng tac. Cdng ty nen tim hieu dac diem cua tffng nhdm nhan khau hpc de xay dffng cac chinh sach ddng vien nhan vien theo nhffng hinh thffc khac nhau.
4. Han che'cua nghien cUu
Nghien cffu van cdn mdt so' ban che' nha't dinh: (1) Nghien cffu chi du'dc thffc hien bang viec gffi bang cau hdi, khdng phdng van trffc tie'p, (2) Nghien cffu chu'a de cap de'n cac van de nhff: van hda doanh nghiep, sff trao quyen, cdng viec dn dinh, cdng viec thii vi, sff gan bd ciia cap tren vdi nhan vien, xff ly ky luat te' nhi va kheo leo, can bang giffa cdng viec va cudc sd'ng, va cac thanh phan khac cua ddng Iffc cd trong cac thuye't nhu": thuye't muc tieu, thuye't cung cd', thuye't ky vpng, ddng Iffc ndi tai va ben ngoai, thie't ke' cdng viec... Dd ciing chinh la gdi y cho nhffng nghien cffu tie'p theo •
TAI LIEU THAM KHAO:
1. Arman, F. (2009), Employees motivation at Areco India manufacturing private Limited, The M.B.A Degree Course of Bangalore University.
2. Carr, G. (2005), Investigating The Motivation Of Retail Managers At A Retail Organisation In The Western Cape, Mini-thesis submitted in partial fulfilment of the requirements for the degree of Magister Commereii, University of the Western Cape.
3. Hd Nam Khdnh Giao - Nguyen vdn TrUng, 2018. Cdc yeu td dnh hudng den ddng lUc lam viec cHa ngudi lao ddng tgi Cdng ty cd phdn Bia Sdi Gdn Mien Tay. Tgp chi Cdng Thuang Bd Cdng thuang, Sd 12, thdng 9/2018, trang 192-198.
4. Hd Nam Khdnh Giao vd Hodng Vdn Minh (2016), Cdc yeu td anh hudng den ddng luc lam viec cua cdng nhdn tgi Dien lUc Tdn Thuan, Tgp chi Cdng Thuang, 10, tr 142-147.
5. Kovach, K. A. (1987), What motivates employees? Workers and supervisors give different answers, Business Horizons, 30, pp. 58-65.
So 14 Thdng 11/2018 167
TAP CHi CONG THIfOlNG
6. Nguyin Dinh Tho (2011), Phuang phdp nghien citu khoa hoc trong kinh doanh, Nhd xuat ban Lao ddng - Xa hdi, TP. Ho Chi Minh.
7. Robbins, S. P. (2013), Organizational Behavior, NewYork: Prentice Hall.
8. Simons, T. & Enz, C. (1995), Motivating hotel employees, Cornell Hotel and Restaurant Administration Quarterly, 36, pp. 20-27.
Ngay nhan bai: 7/10/2018
Ngay phan bien danh gia va sffa chffa: 17/10/2018 Ngay cha'p nhan dang bai: 27/10/2018
Thdng tin tdc gia:
L PGS.TS. HA NAM KHANH GLVO
Vidn trffffng Vien Nghien cffu Kinh te tfng dung, Trffdng Dai hoc Tai Chinh - Marketing
2. BUI THI CHAU GIANG
Chuyen vien Ban quan ly dff an Cff sff 2, Phong Quan tri - Tai vu, Trffdng Dai hoc Ngoai ngff - Tin hoc TP. H 6 Chi Minh.
ASSESSING THE WORKING MOTIVATION
OF OFFICE STAFF AT DONG NAI RUBBER CORPORATION
• Assoc.Prof, Ph.D HA NAM KHANH GIAO
Director, Institue for Applied Economics, University of Finance and Marketing
• BUI THI CHAU GIANG
Specialist, Project Management Board - Campus No.2 Department of Administration and Finance
Ho Chi Minh City University of Foreign Languages - Information Technology
ABSTRACT:
This research is to examine factors affecting working motivation of office staff at Dong Nai Rubber Corporation (DONARUCO). The research was carried out by interviewuig 282 this company's employees and using Cronbachs Alpha, Exploratory Factor Analysis and the Unear multiple regression. The research's results show that there are four factors impactmg the working motivation including the training, the income and the benefit, the nature of the work and the leaders. These factors are listed in descending order of the influence. The results also show that there are differences in the working motivation between different demographic groups. The demographic conditions include the education level, the age and the number of working years. Based on these results, the research proposes solutions to the company's management board to improve the working motivation of its office staff.
Keywords: Working motivation, staff, Dong Nai Rubber Corporation.
