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THE IMPORTANCE AND PERFORMANCE ANALYSIS OF SERVICE QUALITY AT TASIK RIA RESORT HOTEL NORTH SULAWESI | Laoh | JURNAL BERKALA ILMIAH EFISIENSI 13986 27901 1 SM

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Figure 1. Conceptual Framework
Figure 2. Importance-Performance Grid
Table 2. Reliability Analysis of Importance
Table 4. Attributes Importance Mean, Performance Mean, and Quadrant
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THE IMPORTANCE AND PERFORMANCE ANALYSIS OF SERVICE QUALITY AT TASIK RIA RESORT HOTEL NORTH SULAWESI | Laoh | JURNAL BERKALA ILMIAH EFISIENSI 13986 27901 1 SM

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