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THE SYNERGISTIC MODEL OF QUALITY SERVICE DESIGN OF GREEN OPEN SPACE ASSET THROUGH QFD

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Gambar

Gambar 1 Model Konseptual Perancangan Kualitas Layanan (Sumber: Apte & Reid, 1994:21)
Gambar 2 Model Konseptual Penghantaran Kualitas (Sumber: Apte & Reid, 1994:21)
Gambar 3 Kerangka House of Quality dan Elemen-Elemennya (Sumber: Zeithaml, Bitner, dan Gremler, 2001)
Gambar 4 House of Quality RTH-Kota

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THE SYNERGISTIC MODEL OF QUALITY SERVICE DESIGN OF GREEN OPEN SPACE ASSET THROUGH QFD

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