TABLE OF CONTENTS
SECTION 1 - INDUCTION PACKAGE OVERVIEW
1.1 Overview ... v
1.2 Acknowledgments ... v
1.3 Resource List ... vi
1.4 Icons ... vi
1.5 Abbreviations ... vii
SECTION 2 - THE HOME AND COMMUNITY CARE PROGRAM 2.1 What is Home and Community Care (HACC) ... 1
2.2 HACC in the Northern Territory ... 2
2.3 The Main Types of Services HACC can provide: ... 1.Domestic Assistance; 2.Social Support; 3.Nursing Care 4.Allied Health Care; 5.Personal care; 6.Centre Based Activities 7.Food Services; 8.Other Food Services; 9.Respite; 10.Assessment; 11.Case Management; 12.Case Planning / Review And Coordination; 13.Home Maintenance; 14.Home Modification;15.Provision of Goods and Services; 16.Formal Linen Service; 17.Transport Service; 18.Counselling/ Support, Information And Advocacy 3-8 SECTION 3 - THE HACC PROGRAM IN THE NT 3.1 Planning Process ... 9
3.2 Funding Processes ... 10
3.2.1 HACC Funding Cycle ... 10
3.2.2 Letter Of Offer ... 11
3.2.3 Service Agreement ... 11
3.2.4 How is Funding Paid ... 12
3.2.5 Financial reporting ... 13
3.2.6 Performance Reports ... 13
3.2.7 Funding Applications ... 14
3.2.8 Recurrent and Capital Funding Rules ... 15
3.3 Service Agreements ... 16
3.3.1 Service Agreement ... 16
3.3.2 Service Plans ... 16
3.3.3 What it all means ... 16
3.3.4 Example Service Plan ... 18-21 3.4 Performance Reports ... 22
3.4.1 Performance Report ... 22
3.4.2 Checklist- January to June ... 23
3.4.3 Checklist- July to December ... 24
3.4.4 Example Performance Report ... 25-27 3.5 Minimum Data Set ... 28
3.5.1 Minimum Data Set ... 28
3.5.2 Which Clients are included? ... 28
3.5.3 Recording HACC MDS ... 29
3.5.4 On Line Support ... 31
3.5.5 Help Arrangements ... 31
3.5.6 Reporting HACC MDS ... 32
3.5.7 NT MDS Software ... 33
3.5.8 Data Collection Periods ... 33
3.5.9 Transmitting Information to the Department ... 33
3.5.10 NT HACC MDS Form Example ... 35-36 3.5.11 Installation Instructions ... 37-41 3.5.12 Export Data ... 42-43 3.5.13 Transferring the Data ... 44-46 3.5.14 HACC Lodgement Poster ... 47
3.6 Service Standards & Review Process ... 48
3.6.1 Service Standards ... 48
3.6.2 The National HACC Standards Instrument ... 53
3.6.3 Service Standards Review Process ... 53
3.6.4 Consumer Input ... 53
3.6.5 Joint Assessment ... 54-55 3.6.6 Self Assessment with Verification ... 56-57 3.6.7 Preparing for the Review ... 58
3.6.8 Carrying out the Review ... 60
3.6.9 Appeals ... 61
3.6.10 Feedback to Consumers ... 61
3.7 Fees Policy ... 62
3.7.1 Fees ... 62
3.7.2 National HACC Fees Policy ... 64
3.7.3 NT HACC Fees Policy ... 65
3.7.4 Complaints ... 68
3.7.5 Appeals ... 68
3.7.6 Recommended Fees ... 70 3.7.7 Draft Fees Policy ... 71-72
3.8 Training ... 73
3.8.1 The HACC Training Project ... 73
3.8.2 Aims of the HACC Training Project ... 73
3.8.3 NT HACC Training Reference Group ... 73
3.8.4 Accredited Training ... 74
3.9 Assessment ... 77
3.10 Complaints Policy ... 78
3.10.1 Dealing With Complaints ... 78
3.10.2 Types Of Complaints ... 78
3.10.3 Permission To Act On Complaints ... 79
3.10.4 Informing The Client Of The Complaint Process ... 80
3.10.5 Responding To Complaints ... 80
3.10.6 Recording And Reporting Complaints ... 80
3.10.7 Follow Up On Complaints ... 80
3.10.8 Confidentiality ... 80
3.10.9 Complaints Against Staff ... 80
3.10.10 Keeping Of Records ... 80
3.10.11 Implementation ... 80
3.10.12 Procedure For Dealing With Complaints ... 81
3.10.13 Recording Complaints ... 81
3.10.14 Useful Internet Resources ... 82
SECTION 4 - RELATIONSHIP BUILDING 4.1.1 Important Internal Contacts List ... 83
4.1.2 DHCS HACC Contacts and Roles ... 84-87 4.1.3 Important External Contacts List ... 88
4.1.4 Commonwealth Carelink Programme ... 90
4.1.5 Network Contact List ... 92
4.2 Service Providers ... 93
4.2.1 Support Services ... 93 -97 4.2.2 NT Community Health Clinics ... 98
4.2.3 NT HACC Services ... 99
4.2.4 NT CACP Services ... 101
4.2.5 NT CSTDA Services ... 103
SECTION 5 - INFORMATION RESOURCES 5.1 HACC Definitions ... 104
5.2 Important Documents ... 106
5.3 Publications ... 108
5.4 Statement Of Rights And Responsibilities ... 109
5.5 Service Standards & Review Process Resource List ... 111
5.6 MDS Confidentiality Statement ... 119
SECTION 6 - POSITION DESCRIPTIONS & SELECTION CRITERIA 6.1 Position Descriptions ... 121
6.2 Selection Criteria ... 122
6.3 Examples ... 125
6.3.1 HACC Coordinator ... 125
6.3.2 Aged Care Coordinator ... 127
6.3.3 Out-posted Coordinator ... 128
6.3.4 Mobile Service Coordinator (Indigenous Service) ... 130
6.3.5 Coordinator (Mapped against service standards) ... 131
6.3.6 Coordinator (Disability Service) ... 135
6.3.7 Care Worker (Indigenous Service) ... 136
6.3.8 Care Worker - Personal Care Assistant ... 137
6.3.9 Care Worker - In Home Support ... 138
6.3.10 Cook ... 140
6.3.11 Cook ... 141
6.3.12 Driver ... 143
1.1 OVERVIEW
Commencing a new position with a new organisation can be a daunting
process. There are people to meet, new processes to become familiar with, new workplaces to navigate, new software to master, employment conditions to understand and a job to learn!
Making the transition to the new workplace can be made much easier and more effective for both the new employee and the employer by carrying out an
effective induction process. It is important that new employees become familiar with the workplace as quickly as possible, ensuring they have all the information necessary to effectively carry out their responsibilities. It is equally as important to make new employees feel welcome and comfortable in their new
environment and that there is someone to call on when questions arise. The benefits of effective induction to the workplace include:
•
new employees become more productive in their new role sooner
•
new employees receive a favourable first impression about the service:
professional, well organised and an organisation that values its people
•
working relationships with supervisors and colleagues start on a positive note
• new employees feel comfortable and confident in their work environment
much earlier.
The purpose of this package is to provide a framework to you, to work with and add to according to your organisational requirements.
This Home and Community Care Induction kit is designed:
• for the manager new to the Home and Community Care (HACC) program
• as an introduction for new HACC workers
• as a refresher for managers who have been working with HACC for some
time.
Setting up, managing or working in a HACC program can appear a little complex. This kit identifies a range of resources, and highlights some of the key issues that need to be addressed as you move through your HACC process.
1.2 ACKNOWLEDGMENTS
We wish to acknowledge the input by the Northern Territory representatives of
the Health and Community Services Department in Darwin, Katherine and Alice
Springs and HACC service staff.
1.3 RESOURCES USED IN THIS INDUCTION KIT The following resources were used in the compilation of this kit:
Aboriginal and Torres Strait Islander FINANCIAL & MANAGEMENT TRAINING, developed jointly by State and Territory Governments and the Commonwealth Government through the Home and Community Care Program;
Aged and Community Services SA & NT Inc Induction Kit prepared by the Local Government Association of SA. (www.agedcommunity.asn.au)
RESOURCES THAT YOUR SERVICE SHOULD OBTAIN
• Your Service’s Policy and Procedure Manual
• Occupational Safety and Health Legislation
• Aged Care Act 1997
• HACC Act 1985
• Northern Territory HACC Program Plan
• Getting it Right
• HACC Standards Instrument
• The HACC Program National Guidelines
• The HACC Data Dictionary
1.4 ICONS USED AND THEIR EXPLANATION
Icons are used throughout this kit to bring attention to specific aspects of the document. Here is their explanation:
Important Point
Explanation of important term
Refer to another section within Induction kit
Other resources that provide information
Procedure needs to be put in place
Help
Refer to another document Definition
Complete/Update information
Internet
1.5 ABBREVIATIONS
ACAT Aged Care Assessment Team CACP Community Aged Care Packages
CDEP Community Development & Employment Program CSTDA Commonwealth/State/Territory Disability Agreement DHA Commonwealth Department of Health and Ageing
DHCS Northern Territory Department of Health and Community Services
HACC Home and Community Care MDS Minimum Data Set
NT Northern Territory
OH&S Occupational Health & Safety
THS Territory Health Services
