Engineering and Commercial Infrastructure -
Waste Services
Monthly Review -
18 April 2015 to 15 May 2015
Overview………....………3
1.0 Finance...4 1.1 Community Service Obligations – fee waivers
1.2 Waste Operating Revenue Less Expenditure
1.3 Accrued Waste Operating Revenue Less Expenditure
2.0 Client Service....6 2.1 Client Requests
2.2 Number of Bin Requests Actioned by Bin Contractors 2.3 Contractor Service Delivery Performance
2.4 Education
2.4.1 Education Program 2.4.2 Waste Education Trailer
2.4.3 Community Composting Workshops 2.5 Voucher implementation
3.0 Asset Management...11 3.1 Hogan’s Pocket Landfill Waste Disposal Tonnages
3.2 Landfill Gas
3.3 Greenwaste Management 3.4 Projects
3.4.1 Sarina Rehabilitation 3.4.2 Hogan's Pocket Cell 1 Capping 3.4.3 Hogan's Pocket Cell 3 Development 3.4.4 Waste Services Contract Development 3.4.5 Bin Audit
3.4.6 MRF Renewal Project
Regulatory/Compliance...15 4.1 Surface Water Discharge Management
4.2 Waste Facility Audits
Overview
This report is for Waste Services activities for March/April 2015. Please note that references to the March to April reporting period covers the period 18 April 2015 to 15 May 2015.
Significant items in this period include:
1. Waste and Recycling Collection Services extended into three roads at Seaforth 2. The Water & Waste Advisory Board met on 5 May 2015 with positive feedback being
received from the Board on the effort, commitment and attitude of all involved 3. Preparation of the 2015/2016 Budget and Long Term Financial Forecast
Director Engineering & Commercial Infrastructure
1.0 Finance
1.1 Community Service Obligations – Fee Waivers
Not for Profit Organisations – Total Waste Disposals as at 15 May 2015
$45,129.27
$62,680.00
$0 $10,000 $20,000 $30,000 $40,000 $50,000 $60,000 $70,000
$ (inc gst)
Budget for 2014/2015 YTD Expenditure 2014/2015
1.2 Waste Operating Revenue Less Expenditure
New financial reports have been included in the report for the first time. The objective is to provide improved tracking of revenue vs expenditure
The following chart shows the actual budget and forecast Earnings before Interest, Taxes and Amortization (EBITA) based on cash accounting for the 2014/2015 financial year. The saw tooth nature of the graph is reflective of the timing of waste revenue received
- 2,000,000 4,000,000 6,000,000 8,000,000 10,000,000 12,000,000 14,000,000 16,000,000
Jul-14 Aug-14 Sep-14 Oct-14 Nov-14 Dec-14 Jan-15 Feb-15 Mar-15 Apr-15 May-15 Jun-15
Revenue less Expenditure (Margin) $
Budget - Waste Actuals - Waste Proj. Actuals - Waste
1.3 Accrued Waste Operating Revenue Less Expenditure
The following chart shows the estimation of the accrued revenue less expenditure. The capital revenue has been excluded
- 2,000,000 4,000,000 6,000,000 8,000,000 10,000,000 12,000,000 14,000,000 16,000,000
Revenue less Expenditure (Margin) $
Accruals Budget Accruals Actuals Accruals Projected Actuals
2.0 Client Service 2.1 Client Requests
Number of Staff Requests by Type for April/May 2015. There are a number of new request types created under the new contract.
4 5
1 1
28
8
79
3
79
6
11 5 0
10 20 30 40 50 60 70 80 90
2.2 Number of Bin Requests Actioned by Bin Contractors
The following graph shows the number of bin requests actioned by Bin Contractors for April/May 2015
10
1
126
41
6
104
120
5 0
20 40 60 80 100 120 140
2.3 Contractor Service Delivery Performance
With the change of contract for the provision of Waste and Recycling Collection Services this review now measures the performance of the new contractor.
As part of Waste Services ongoing commitment to improve services, collection services have been extended in the Seaforth area, due to collection run reviews. Waste and recycling collection services have now been extended to Gormley’s Road, Miers Road and Dunwoody’s Road during the reporting period.
The following pie chart identifies delivery of requests to the contractor and is applied according to Service Level Agreement (SLA) in the contract. Service Level Agreement target is 3 days.
For this reporting period, there are a large number of requests that are outside of SLA. The reasons that, for this reporting period, the performance was not meeting Council’s
expectations are:
The bedding down of the new administrative processes for the management of client requests.
The issue is likely to be addressed in implementing further improvement with enhanced Pathway facilitating upload from the contractors’ database, thus streamlining administrative process. Improvement is noted since the last period as 35% of actions were over SLA, whilst this period is 21%. Waste Services are confident that for the next reporting period the contractor will be approaching the expected SLAs.
87
326
Bin Contractor Breach Bin Contractor Within SLA
The following graph identifies the number of service delivery requests achieved according to number of days. Service Level Agreement target is 3 days.
33
96
183
77
18
3 1 2
0 20 40 60 80 100 120 140 160 180 200
1 2 3 4 5 6 7 8
Days to Action Total Requests
In addition to the table, the following chart illustrates the trend service reliability through missed services. This covers the four week period of the report. Of approximately 73,000 services conducted, 79 general waste and 42 recycle collections were missed. Waste Services continues to work with the contractor to improve reliability.
0 5 10 15 20 25 30
1 2 3 4
Missed Service General
Missed Service Recycle
2.4 Education
Environmental Education Performance 2.4.1 Education Program
MRF visits are unavailable from March to June during the refurbishment of the site by the new contractors, Recycling Design and Technologies (Aust.) Pty. Ltd.
Recycling education sessions given at Pioneer Community Kindergarten, Eimeo Kindergarten and Goodstart Early Learning West Mackay.
Waste minimisation and Worm Farming Education Sessions conducted with Bucasia State School Year 4 students, Mackay Positive Learning Centre high school students and Andergrove State School Year 4 students.
Composting & Worm Farming Education given at Marian Kindergarten
Waste Education Program information session given to adult early childhood students at Central Queensland (CQ) Technical and Further Education (TAFE).
2.4.2 Waste Education Trailer
Visited ‘Ag.Trade Life’, two day event on 1st and 2nd May as an exhibitor. This event attracted more than 3000 visitors with a constant stream of people visiting the Waste Education Trailer. The public had an opportunity to enter a worm farm competition with a local Kuttabul family winning this sought after prize.
Visited St Francis Catholic School and delivered recycling and worm farming education to the Prep students.
2.4.3 Community Composting Workshops
Sponsored a free composting workshop for Friends of the Gardens volunteers to celebrate ‘Year of Soils’
on Saturday 18 April at the Community Gardens.
Sponsored a free community composting workshop at the Mackay Community Gardens on Saturday 9 May.
2.5 Voucher Implementation
Client Services Voucher Trial
The Voucher implementation continues to be adopted by the community. Voucher usage for the reporting period is as follows:
Total number of Vouchers issued to residents for the First Rating Period – 145,344
Total number of Vouchers issued to residents for the Second Rating Period – 146,313
Total number of First Rating Period Vouchers presented across all sites (Aug ’14 to end Mar ’15) – 34,693
The redemption rate for the First Rating Period Vouchers – 23.9%
Total Vouchers presented for the reported period 18 April 2015 to 15 May 2015 – 4,463
Total number of Second Rating Period Vouchers presented YTD – 13,502
The redemption rate YTD for the Second Rating Period Vouchers – 9.2%
Total actual value of Vouchers presented during the reporting period - $32,250
Total actual value of Vouchers presented to date – $370,561
The second round of Dump Vouchers were issued with Rates Notices in February 2015 and were available for use by residents from date of receipt.
0 10000 20000 30000 40000 50000 60000
Jul 14‐
Aug 14 Aug 14‐
Sept 14 Sept 14‐
Oct 14 Oct 14‐
Nov 14 Nov 14‐
Dec 14 Dec 14‐
Jan15
Jan 15‐
Feb 15 Feb 15‐
Mar 15 Mar 15‐
Apr 15 Apr 15‐
May 15
Dump Voucher Usage
Green Waste Trans. Using Vouchers General Waste Trans. Using Vouchers No. Voucher presented across all sites YTD
As the above graph illustrates there was a surge in the use of Vouchers for Feb/Mar and Mar/Apr. This is due to the overlap of the two rating period Vouchers and it is expected that the redemption rate will trend downwards for the rest of the financial year.
3.0 Asset Management
3.1 Hogan’s Pocket Landfill Waste Disposal Tonnages
The above chart represents the monthly tonnes disposed of at Hogan's Pocket Landfill. This chart shows that tonnes this financial year have been down when compared with previous financial years.
The above chart currently shows that tonnes of waste received in 2014/2015 continues to be below 2011/2012 levels.
3.2 Landfill Gas
The below chart depicts the monthly tonnes of CO2-e destroyed. In November 2014 there was a step change in production, with the new well field in Cell 2 coming online. The new well field appears to have increased production by approximately 500 tonnes CO2-e per month.
3.3 Greenwaste Management
The above graph illustrates the tonnage rates for greenwaste processed for the period, the cumulative tonnes of greenwaste processed for the year to date and the tonnes of
greenwaste projected to be processed linearly. The production of processed greenwaste remains highly variable and the projected totals are a guide only.
Currently due to the drier weather that the region is experiencing the tonnes of greenwaste processed is below forecast.
3.4 Projects
Waste Services undertakes a range of projects across the business. Projects take the form of capital projects, planning, research and investigations.
3.4.1 Sarina Rehabilitation
Program Project
% Complete WS
Sarina
Rehabilitation 60%
Status Budget Time
Deferred
On 29 April 2015 presented to Council the outcomes of that review and the designs. Decision to use conventional clay capping with approximate $2M saving. Design to commence 2016.
3.4.2 Hogan's Pocket Cell 1 Capping
% Complete
100%
Project completed.
Hogan's Pocket Cell 1 Capping
Program Budget Time
WS
"Photo Caption"
3.4.3 Hogan’s Pocket Cell 3 Development Program Project
% Complete WS
Cell 3
Construction Design 5%
Status Budget Time
Cell 3 tender was advertised on 31 January 2015 and closed on 12 March 2015. It is anticipated that contract award will occur during late May and works are to commence onsite early July 2015. The 3.9 ha cell will contain approximately 1 million cubic metres of Mackay's future waste.
3.4.4 Waste Services Contract Development
Program Project % Complete
WS Tenders 70%
Status Budget Time
In progress
Finalised Tenders o Waste and Recyclables Collection Services
o Recyclables Processing Services
o Expression of Interest Development of Construction and Demolition Waste Facilities Currently the following tenders are being evaluated:
o Green Waste Processing Services
o Transfer Stations Site Control Services o MRC 2015-026 Resource Recovery Facility Services and Paget Transfer Station Services The following tenders are being drafted for future release:
o Roll on – Roll off bins
The focus during the reporting period was on the MRC 2015-026 Resource Recovery Facilities Services and Paget Transfer Station Services tender and the Greenwaste Processing Services tender. It is expected that tender reports wil be provided to Council in late May/ early June 2015 on these tenders. For the next reporting period the focus will be on the roll on - roll off bin tender and the commencment of the landfill services tender.
3.4.5 Bin Audit
Program Project
% Complete
WS 240lt Bin Count 99%
Status Budget Time
In progress
Identify properties receiving service to ensure council is recovering all rates - 47,700 counted. The audit is currently addressing issues of multiple presentations and verifying data. We are also utilising J-Track data to identify multiple presentations.
Figures for this period are;
Number of additional services taken up due to the audit - 2 Number of bins returned due to the audit - 65
Number of requests raised due to audit - 73 Number of Multiple Bin requests addressed as a result of the audit - 124 Number of outstanding Multiple Bin requests - 76 Number of properties added to rates not previously paying - 7 Totals to date;
Number of additional services - 108 Number of bins returned - 718 Number of Multiple Bin requests addressed - 1374 Number of properties added to rates not previously paying - 155
3.4.6 MRF Renewal Project
Program Project
% Complete
WS MRF Renewal 30%
Status Budget Time
In Progress
This project sees the renewal of plant within the Material Recovery Facility. This is conducted as part of the Design Build Operate contract. Part of this project has received joint funding for plant to crush glass through Australian Packaging Covenant and DEHP.
Current risk is commencement of installation due to delay in arrival of plant. Installation to commence in early June. Work currently in progress toward construction of bunker at rear of premises to store crushed glass.
4.0 Regulatory/Compliance
4.1 Surface Water Discharge Management No matters to report.
4.2 Waste Facility Audits
Internal audits of other MRC Waste Facilities have been ongoing. No significant issues to report for this reporting period.
