Food and Beverage Department of Royal Tulip Sea Pearl Beach Resort & Spa. Food and Beverage Service of Royal Tulip Sea Pearl Beach Resort & Spa” was prepared only to fulfill my course, without it there is nothing else. Royal Tulip Sea Pearl Beach Resort & Spa is focused on providing excellent service to its guests.
I have addressed Food and Beverage as well as the facilities and sections of Royal Tulip Sea Pearl Beach Resort & Spa in my report.
Chapter
CHAPTER-1 INTRODUCTION
- Introduction
- Tourism and Hospitality in Bangladesh
- Scope of the Report
- Objective of the Report
- Specific Objectives
- Background of this Report
- Methodology
- Sources and Collections of Data
- Primary Sources
- Secondary Sources
- Limitation of the Report
The core point of assessment is the focus on Food Beverage Service of The. 34;Royal Tulip Sea Pearl Beach Resort And Spa " to find the assessment and strategies and activities and link them to move away from the level of overall satisfaction of the mind. This study focuses on one of the most urgent management problems in the service industry today: ensuring and maintaining guest happiness.
In this report I have defined the overview and activities of the Food and Beverage Service department of Royal Tulip Sea Pearl Beach Resort & Spa.
Chapter-2
An Overview of Organization Part
- Organizational Overview
- Objective of Royal Tulip Sea Pearl Beach Resort & spa
- Mission, Vision and Goal
- Board of Director of Royal Tulip Sea Pearl Beach Resort &
- Products/Services and department of Royal Tulip Sea Pearl Beach Resort
Royal Tulip Sea Pearl Beach Resort & spa is located on Inani Beach, Cox's Bazar with lush green hills rising from the east and endless seas stretching to the west, the resort offers panoramic views of the Bay of Bengal. All rooms and suites comfort with kitchenette, mystery of infinity pool and luxury of jacuzzi. Located in the heart of nature along the world's longest natural sandy beach, the resort is spread over 15 acres amidst organic orchards with a wide variety of tropical fruits, immaculately manicured landscaped gardens and water bodies.
Apart from its two swimming pools (one exclusively for ladies), the resort boasts a plethora of indoor and outdoor activities for both adults and children, which include an internationally acclaimed water park, tennis and badminton courts, movie zone, billiards, children's zone, amphitheater, ' a luxurious spa and well-equipped gym. Responsible and Restorative Business Management: To improve business practices across the organization in ways where people, planet, productivity and planet all matter and benefit all benefits. Positive and clean energy management: To improve overall carbon footprint through the use of innovative clean and renewable sources, resources and technologies.
Responsible water management: To improve water footprint impact with an emphasis on production, use and consumption in all areas of management and operations (including procurement and supply chain). Zero Waste Management: To improve and effectively monitor waste through zero waste management with an emphasis on upward cycling and remanufacturing. Responsible air quality management: To maintain good indoor air quality (IQA) in order to improve the health, productivity and comfort of building occupants.
Responsible Sourcing and Procurement: To promote a responsible sourcing and procurement program with an emphasis on carbon positive fair trade, fair wages and "localism". Low Carbon Mobility: To promote low carbon mobility that focuses on improving the overall ecological and carbon footprint of transport in all areas of operations, including the supply chain.
Chapter-3
Project Part
- Food and Beverage Service Department
- Background of the Department
- Mission
- Vision
- Organization Chart of the Department
- Outlet Description of the Department
- Coordination with Other departments
- SWOT Analysis of the Department
- Job descriptions which performed by me during Internship in Food and Beverage Service Department of Royal Tulip Sea Pearl Beach Resort &
Food prepared in the kitchen and drinks organized in the bar for customers (visitors) in the premises for food and refreshment. Some examples of outlets for sustenance and reward 7 are restaurants, bars, pubs, carriers, cruise ships, trains, businesses, schools, colleges and spas and so on. Capable organization and leadership are expected to facilitate division and direct staff effectively.
The staff in the subsistence and compensation sector needs reasonable job details, because the guest may undoubtedly make a small blunder. Coordination of the activities of all outlets is fundamental to providing consistent quality benefits to the guest. The F&B division is generally the largest division in terms of accommodation and manages the purchase of materials and items, their capacity, recovery, handling and serving.
The people from the F&B Services group are expected to perform a wide range of tasks which incorporate basic administration, welcoming the visitors, taking their orders, settling the bills and running various errands after the visitors have left. Through a shared commitment to greatness, we are committed to the inflexible nature of our food, administration, individuals and benefits, while taking extraordinary consideration for our visitors and staff. Turn up the mood in the international bar, filled with the world's finest spirits, wines and beers, lounge with friends and family.
The food and beverage service department relies on different workplaces within the housing for reasonable work. Smooth coordination is basic and without a doubt indispensable for the smaller than expected detail. Correspondence between workplaces should be prompt, clear, brief and communicated to the staff involved and affected.
The Food and Refreshments Staff interatomic with various workplaces of the hotel, count Front Office, bargains and exhibition, housekeeping, and support.
Activities Undertaken
Task and Duties performed during the Internship Program
Greet the guest: Greet the guest by time, such as good morning or good evening. Make them sit in a comfortable place: Make the guest sit in a comfortable place according to their number. Family members who need a large place to sit, while couples need a private and cozy place.
Show them the menu: Once you have them seated in their comfortable seat, give them some menus and give them some time to choose from the menu. Suggest daily specials: Let guests know about the daily specials as it may be easier for guests to choose something from the menu. Upsell: Also let guests know about other delicious items the guest can order.
Upsell Beverage Items: After the conversation, all orders offer guests beverages such as coke, sprite, water. Receipt of orders: Record all orders in hand note and print KOT accordingly &. Serving: carefully serve the food to the guest from the left side and after the first bite, ask how the food tastes.
Selling desert items: After the guest finishes the main course, ask him if he wants dessert or not. Payment: Print the bill from the IDS and give it to the guest in a very friendly manner.
Tasks in the Coffee shop
- Personal Characteristics
- The Importance of Customer Loyalty in the Hotel Industry
- Department wise learning outcomes
- Packages & Offers for Sales
Make Payment: Take the order and print the receipt from IDS as it is a pay first policy cafe. Cleaning: After the guest leaves the store, take the dirty glasses and plates to the sink to clean them as quickly and carefully as possible, those who need a large place to sit, while couples need a private and cozy place. Show menu: Show guests the Coffee, Juice and Pastry menu along with the price which is already displayed on the back.
Cleaning: When the guest leaves the store, take the dirty cups and plates to the sink to clean as quickly and thoroughly as possible. Food and Beverage Service employees should appreciate having clear rules and organized strategies, working with individuals, and working with instruments and equipment. The use of hotel facilities such as: guest room, restaurant or wellness services is no longer considered a luxury.
Moreover, in the last two decades, the demand for offering hospitality services beyond that of traditional services intended for travelers has escalated the growth of the hospitality industry globally, leading to an intense competition in the market. One of the biggest challenges facing hospitality organizations today is the ever-increasing volume and pace of competition. Thus, it is the quality of service and not the price that has become the key to a hotel's ability to differentiate itself from its competitors and gain customer loyalty.
The various benefits of customer loyalty include: continuous flow of profits, reduction in marketing costs, growth in revenue per customer, reduction in operating costs, increase in referrals, increase in price premium and switching barriers among loyal customers who are not easily indulging in the promotional efforts of competitors. It was a great pleasure to do an internship at Royal Tulip Sea Pearl Beach Resort & Spa as an F&B Service (intern) in the Food and Beverage department.
Packages
Chapter-4
Findings/Recommendations/conclusions
- Findings
- Recommendation
- Conclusion
- REFERENCES
- Photo Gallery
4. Customer satisfaction was most affected by the response of staff in the Food and Beverage Service department. From the report it is clear that Royal Tulip Sea Pearl Beach Resort & Spa has positioned itself known as five star chain hotel in Bangladesh. Therefore, the success of Tulip Sea Pearl Beach Resort & Spa is no surprise at all.
There are some recommendations found by analyzing which should bring more effectiveness of Tulip Sea Pearl Beach Resort & Spa. To complete my BTHM program, it is required to complete my entry level program from any hospitality sector and I felt extremely favored to work with the best company and one of the largest lodgings at Royal Tulip Sea Pearl Beach Resort & Spa. Working in a huge association like Royal Tulip Sea Pearl Beach Resort & Spa is a wonderful trial for me and communicating directly with the regular visitors and VIP guests was one or more to build my network and communication skills as a marketing major.
The way of life and workplace of the Royal Tulip Sea Pearl Beach Resort & Spa is completely different. After working here, I really trust The Royal Tulip Sea Pearl Beach Resort & Spa to be the people-centric brand of Bangladesh. The Royal Tulip Sea Pearl Beach Resort & Spa has continuously emphasized on building a decent management framework to achieve the ideal business goals.
From the birthplace of the organization, Royal Tulip has come a long way in achieving these objectives by adapting to customer needs, progressively taking exercises from past activities, improving and joining forces. Royal Tulip Sea Pearl Beach Resort & Spa works to make people feel special to enjoy their service and focuses on 'for a better you.
