CE 301: Professional practice and communication Lecture 1

CE 301: PROJECT MANAGEMENT AND PROFESSIONAL PRACTICE

LECTURE 10

COURSE INSTRUCTOR: SAURAV BARUA DEPARTMENT OF CIVIL ENGINEERING, DIU PHONE: 01715334075

EMAIL: saurav.ce@diu.edu.bd

OUTLINE

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Differences of convention in meaning

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Inferring, abstraction

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Perpetual interference

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PERT related problem and solution

PROBLEMS AND BARRIERS TO COMMUNICATION:

DIFFERENCES IN CONVENTION OF MEANING

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Miscommunicated instructions

• Sender and receiver attribute different meaning to same word or use different words to convey same meaning. Ask questions and clarify

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Denotations

• Dictionary meaning of word. Informs without indicating negative or

positive qualities. Will not miscommunicate if sender and receiver have similar understanding of context in which word is used

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• Connotation

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Meaning of word implies qualitative judgement and

personal reactions (scholar, bookworm, feminist, fanatic, conservative). Some words have positive connotation in one context negative in another. Word meaning affected by communicators background, experience, interests.

Words to be chosen carefully to convey desired meaning

• ^Euphemism

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Softer word used instead of harder

PROBLEMS AND BARRIERS TO COMMUNICATION:

DIFFERENCES IN PERCEPTION OF REALITY

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Abstractions

• Focusing on some details and omitting others

• Facts pertinent to problem is selected due to limitations of time, space, purpose.

• Necessary and desirable.

• When facts selected to distort reality or support ones own view of reality: slanted abstract.

• Purpose: to deceive, mislead, miscommunicate ⁵

• ^Inferring

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Conclusions made from evidence, premise

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Assumptions made and conclusions drawn, as not always possible to immediately verify evidence

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Necessary for solving problems, making decisions, planning

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May be incorrect or unreliable, particularly if decision based on guesswork rather than factual data

PROBLEMS AND BARRIERS TO COMMUNICATION:

DIFFERENCES IN VALUES, ATTITUDES, OPINIONS

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Favorable or unfavorable information

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Inadequate or incorrect information

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Closed minds

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Senders attitude

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Circumstances affecting attitudes, opinions

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PERCEPTUAL INTERFERENCE

• ^Language

• ^Culture

• ^Background

• ^Age

• ^Education

• Social status

• Economic position

• ^Religion

• Life experience

PERT RELATED PROBLEM AND SOLUTION

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