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CMA DECEMBER, 2020 EXAMINATION FOUNDATION LEVEL
SUBJECT: 002. BUSINESS COMMUNICATION AND OFFICE MANAGEMENT
Time: Three hours Full Marks: 100
Answer THREE questions from each part, where Q. No. 4 and 8 are compulsory.
Answer must be brief, relevant, neat and clean.
Use fresh sheet for answering each question.
PART – A: BUSINESS COMMUNICATION Q. No. 1
(a) What is Business communication? Describe the business communication process.
(b) What are the barriers of effective communication?
(c) Explain why business communication is a form of problem solving?
[Marks: (5+5+5) = 15]
Q. No.2
(a) What is Business Letter? How to write a business letter?
(b) What are the major characteristics of writing an effective business report?
(c) What are the important points that need to be covered in the Directors Report to shareholders under section 184 of company ACT 1994?
[Marks: (5+4+6) = 15]
Q. No. 3
(a) What do you mean by communication model? What are the causes of distortion of message in the downward communication?
(b) What is listening? Explain the barriers of good listening.
(c) Draft a suitable letter of canceling the order you have placed with your supplier because of his unusual delay in the delivery of goods.
[Marks: (6+4+5) = 15]
Q. No. 4
Write the short notes on any FIVE of the following:
(a) Bill of Exchange;
(b) SAFA;
(c) FRC;
(d) Report of Statutory meeting;
(e) Proxy to AGM;
(f) Non-Scheduled Bank;
(g) FBCCI;
(h) Back to Back LC.
[Marks: (5 x 4) = 20]
Page 2 of 2 CMA DECEMBER, 2020 EXAMINATION
FOUNDATION LEVEL
SUBJECT: 002. BUSINESS COMMUNICATION AND OFFICE MANAGEMENT
PART – B: OFFICE MANAGEMENT Q. No. 5
(a) What do you mean by scientific office management? What are the main principles of scientific management?
(b) How does an organizational structure help a business achieve its aims?
(c) Why organizational structure is so important for small businesses?
[Marks: (5+5+5) = 15]
Q. No. 6
(a) How do you appraise an employee performance?
(b) How do you keep employees motivated? What are benefits of motivation?
(c) How an efficient office manager can play his/her role in controlling office cost?
[Marks: (5+5+5) = 15]
Q. No. 7
(a) What do you mean by office ethics and business ethics? Why is business ethics essential for office management?
(b) What do you mean by Inter office relationship? Will you agree or disagree in the consideration of coordination; mail conversation and letter conversation company will complete daily office work - Justify your answer.
(c) What are more relationship needed between Employer and Employees in office for achieving organization goal of the company? Briefly discuss.
[Marks: (5+5+5) = 15]
Q. No. 8
Write the short notes on any FIVE of the following:
(a) Indexing;
(b) Office manual;
(c) Artificial Intelligent (AI);
(d) Internal Control;
(e) Job Satisfaction;
(f) Organizational Chart;
(g) Office etiquettes;
(h) Performance base management.
[Marks: (5 x 4) = 20]
= THE END =
