Performance Evaluation of RSUD Panembahan Senopati Bantul Based Strategy Business Plan 2012-2015

0t{E DAY SEtlllAR STR0IG: Emergenq Ireotmenr ond po$ Srroke Rehobilirotion

PERFORMANCE EVALUATION OF

RSUD

PANEMBAHAN

SENOPATI

BANTUL

BASED

STRATEGY BUSINESS

PLAN

2012-2015

WITH

BALANCED

SCORECARD APPROACH

Jozo _{l(hilwon Amnorl, [irmon Pribodil,} Ekorini listiowoti**l

rE-moil: osromo.3304@gmoil.(om .)Hospilol

Monogement of Study Progrom, Mogister Progrom

Univeritos Muhommodiyoh Yogyokorto

**)

Medicol Foculty,

Abstract

Background: General hospital is local govemment agency

in

the

field

of public health services. General hospital should

be able

to

give

account

both financial

and

non-financial

to local govemments

and

communities. Hence,

it

was

impor-tant

for

measuring performances

from all

aspects. Balanced Scorecard is the

right

choice

for

performance measurement.

Obiective: The objective of study was to evaluate RSUD Panembahan Senopati

Banful

performances based strategy

business plan 2012-2015

with

balanced scorecard approach.

Method:

The research was used

mix

_method.

Quantita-tive

study

used cross sectional design and survey approach,

while

case

study

approach wAs used as

qualitative

study.

Population is all of the patient or patient

family

which

hospi-bhzed

and

all

employees

of

RSUD Panembahan Senopati

BantuI. The

study

used

primary

and secondary data.

Discussion: Financial perspective used 3 indicators; there

Soturdoy, Morch 7"', 2015

|

_r2l

ollEDAYsEfl]IARSIROIG:EmergenrylreotmentondPoststrohRehobililotion

are economic

ratio,

efficiency

ratio,

and effectiveness

ratio'

Customers PersPective used 3 indicator, there are customers

acquisition, customers retention and customers satisfaction'

Intemal business Processes used 5 indicators; there are BOR

(bed occupanry rates), ALoS (Average Long of Stay)' BTO (bed

turn

over), GDR,

NDR

(net date rate),

and

TOI

(tum

over

interval). Growth and development perspective used 3

indica-tor, there are employee

productivity,

emptoyee retention and employee satisfaction. Achievement of

Minimum

Service

Stan-dardindicatorsRSUDPanembahanSenopatiBanhrl2013was

tl4 points.

Conclusion: Overall, the performance

of

RSUD Panem-bahan Senopati Bantul

with

balanced scorecard was good'

Keyword:

performance evaluation, balanced scorecard

t

0t{E DAY SEtlllAR STR0IG: Emergenq Ireotmenr ond po$ Srroke Rehobilirotion

PERFORMANCE EVALUATION OF

RSUD

PANEMBAHAN

SENOPATI

BANTUL

BASED

STRATEGY BUSINESS

PLAN

2012-2015

WITH

BALANCED

SCORECARD APPROACH

Jozo _{l(hilwon Amnorl, [irmon Pribodil,} Ekorini listiowoti**l

rE-moil: osromo.3304@gmoil.(om .)Hospilol

Monogement of Study Progrom, Mogister Progrom

Univeritos Muhommodiyoh Yogyokorto

**)

Medicol Foculty,

Abstract

Background: General hospital is local govemment agency

in

the

field

of public health services. General hospital should

be able

to

give

account

both financial

and

non-financial

to local govemments

and

communities. Hence,

it

was

impor-tant

for

measuring performances

from all

aspects. Balanced Scorecard is the

right

choice

for

performance measurement.

Obiective: The objective of study was to evaluate RSUD Panembahan Senopati

Banful

performances based strategy

business plan 2012-2015

with

balanced scorecard approach.

Method:

The research was used

mix

_method.

Quantita-tive

study

used cross sectional design and survey approach,

while

case

study

approach wAs used as

qualitative

study.

Population is all of the patient or patient

family

which

hospi-bhzed

and

all

employees

of

RSUD Panembahan Senopati

BantuI. The

study

used

primary

and secondary data.

Discussion: Financial perspective used 3 indicators; there

Soturdoy, Morch 7"', 2015

|

_r2l

ollEDAYsEfl]IARSIROIG:EmergenrylreotmentondPoststrohRehobililotion

are economic

ratio,

efficiency

ratio,

and effectiveness

ratio'

Customers PersPective used 3 indicator, there are customers

acquisition, customers retention and customers satisfaction'

Intemal business Processes used 5 indicators; there are BOR

(bed occupanry rates), ALoS (Average Long of Stay)' BTO (bed

turn

over), GDR,

NDR

(net date rate),

and

TOI

(tum

over

interval). Growth and development perspective used 3

indica-tor, there are employee

productivity,

emptoyee retention and employee satisfaction. Achievement of

Minimum

Service

Stan-dardindicatorsRSUDPanembahanSenopatiBanhrl2013was

tl4 points.

Conclusion: Overall, the performance

of

RSUD Panem-bahan Senopati Bantul

with

balanced scorecard was good'

Keyword:

performance evaluation, balanced scorecard

t