Chapter 9
Interorganizational and Global
Information Systems
Information Systems
I f ti T h l F M t 6th Editi
Information Technology For Management 6th Edition
Turban, Leidner, McLean, Wetherbe
Lecture Slides by L. Beaubien, Providence College
Learning Objectives
Learning Objectives
z Define and Classify Interorganizational and y g virtual organizations information systems
z Describe interorgnizational activities, particularly d f lfill
order fulfillment
z Define and classify global information systems
z P t th j i di l b l
Learning Objectives
(Continued)Learning Objectives
(Continued)z Describe Demand-driven networks and RFID as
z Describe Demand driven networks and RFID as supply chain factors
z Describe B2B exchanges, hubs, and directoriesg , ,
z Describe Interorganizational integration issues
z Describe EDI and EDI/Internet
z Describe EDI and EDI/Internet
InterOrganizational Systems (IOS)
InterOrganizational Systems (IOS)
Functions: Functions:
z Involves 2 or more organizations
z Cooperative information flows
z Cooperative information flows
Types of IOS
Types of IOS
z B2B tradingg
z B2B support systemspp y
z Global Systems
z EFT
IOS activities
IOS activities
z On-demand enterprisep
z On-Demand/Real-time
Activities
{Buying and Selling
{Joint Ventures
{Collaboration
IOS and Order Fulfillment
IOS and Order Fulfillment
z Step 1: Making sure the customer will pay
z Step 1: Making sure the customer will pay
z Step 2: Checking for availability
z Step 3: Arranging Shipments
z Step 3: Arranging Shipments
z Step 4: Insurance
z Step 5: Replenishment
z Step 5: Replenishment
z Step 6: In-house production
z Step 7: Use suppliers
z Step 8: Customer contacts
IOS Problems
IOS Problems
z Delays and transportationy p
z Human errors / misunderstandingg
z Over / Under Inventories
z Misdirected Shipments
IOS Problems
(Continued)IOS Problems
(Continued)z Slow / Incorrect Billingg
z Difficult / Complex Productionp
z Incompatibility of systems (communication)
Benefits of Global IS
Benefits of Global IS
z Effective Communication at reasonable cost
z Effective Communication at reasonable cost
z Collaboration: overcoming distance time
z Collaboration: overcoming distance, time, language
Localization
Localization
z Branding and Formatsg
z Merchandise and Pricingg
z Promotions
z Vendor, Operating, and Management Policies
IOS and the Global audience
IOS and the Global audience
z Personal and Personnel issues
z Language and Cultureg g
z Law, Politics, and Convention
IOS: Demand Driven
IOS: Demand Driven
z Drive the products to market
z Drive the products to market
z The bullwhip effect - shifts and information
z The bullwhip effect - shifts and information
z Demand driven supply (networks)
z Demand-driven supply (networks)
IOS: Demand and DDSN
IOS: Demand and DDSN
Benefits Benefits
z Agility
z Adaptability
IOS: Using the RFID Advantage
Integrating Information
Integrating Information
z Establish IT leadership
z Establish IT leadership
z Lowest integration risk possible
z Customer facing - a priority over back-office
z Customer facing - a priority over back-office
z Retain personnel ($$$)
z Keep morale high ($$$)
z Keep morale high ($$$)
Managerial Issues
Managerial Issues
z Selecting a system
z Selecting a system
z Partners Collaboration
z New infrastructure
z New infrastructure
z Globalization
z Using Exchanges hubs and other services
z Using Exchanges, hubs, and other services
Chapter 9
Chapter 9
Copyright © 2008 John Wiley & Sons Inc All rights reserved Reproduction or Copyright © 2008 John Wiley & Sons, Inc. All rights reserved. Reproduction or translation of this work beyond that permitted in Section 117 of the 1976 United
States Copyright Act without the express written permission of the copyright owner is unlawful. Request for further information should be addressed to the
Permissions Department, John Wiley & Sons, Inc. The purchaser may make p , y , p y back-up copies for his/her own use only and not for distribution or resale. The Publisher assumes no responsibility for errors, omissions, or damages, caused
