J00839

IJMsf

1Hil1i,;::i

ruDIAN

JOURruAL

OF

fiNNruNGEfiNEruT

SCIEruCE

Impact Factor

(Clf)

:

O.3?E

Volume

-

lll

Issue

-

4

bO

Ulrich's

Directory,

U5A

.C

cabell

Publishing,

USA

X

lndex

Copernicus

lnternational,

Poland

-p

Georgetown

University Library,

U5A

p

Journal5eek

=

Clobal lmpact

Factor,

Australia

October

2013

r:-

ERI'I

'-:xtr

{\

JouRNar,

or

_MaNacEMENT

Scrcxco

(IJMS)

_EISSN

2231.-279X

_ISSN

2249_0280 55

THE

IDENTIFICATION

OF

THE

CRITICAL

SUCCESS

FACTOR

ABSTRACT

Institutions

of

Higher Education are required to develop a good business strategy

,

one

of

them by

utilizing advances in information technology (IT). IT processes need to be measurld to determine the

level of maturity of the implementation. Measurement of IT processes in higher education can be done

using the COBIT Framework. Higher education institutioni need

to

do an identification _{Brocess on} Critical Success Factors (CSF)

of

IT process first before doing the performance measurabie process.

CSF mapping results

of IT

processes

in

higher institutions

in

Salatiga, shows that the level

of

IT maturity scale

is

above 2 (repeatable) out

of

5. The Highest value is on aspects

of IT

resources for frrancing the

IT

investment. The lowest value

is

on aspects

of

ensuring the quality

of

the system,

because the higher institutions in Salatiga do not have a specific training program

foi

users to run the

applications

of

information systems. The mapping results showed that

thl

aspects of managerial and s)'stem need to be a major concern for the head of the higher institutions in Saiatiga when these higher institutions

will

establish and develop the Academic System information

Keywords: Academic information system, Critical Success Factors, maturity level, COBIT.

4CSF)

OF

THE

ACADEMIC INFORMATION

SYSTEM

IN HIGHER

EDUCATION

USING

COBIT FRAMEWORK

VERSION

4.1

(CASE

STUDY:

HIGHER

EDUCATION

IN

SALATIGA, CENTRAL

JAVA)

Evi

Maria,

Faculty

of

Information Technology

Satya Wacana Christian University, Indonesia. Charitas

Fibriani,

Faculty

of

Information Technology Sana Wacana _{Christian University, Indonesia.}

Lina

Sinatra

Wijaya, Faculty

of

Information Technology

Satya Wacana Christian

University,

Indonesia.

qrnv.scholarshub.net

III,

Iuoraiv

JounNu,

or

MaN.q.cnMENT SctBNco

(IJMS)

EISSN 2231-279X

-

ISSN 22-19-r03ffi

lntroduction:

Excellent service

in

an organization has become a

liability.

One of the excellent services is to satisfl'c

with

professionally qualified service competence

with

the

characteristics

of

transparency, accounrah:-q,, conditional (Tjiptono, 2001).

In

order

to

improve operational efficiency and quality

of

service

to

cr

institutions of Higher Education (PT) is also required

to

develop a good business strategy, and one of them utilizing advances

in

information technology

(IT).

The use

of

IT

in

higher educations should be s1'st:,

considered and planned, considering that generally the institution is a non-profit organization, while the

tcrs

that the implementation of IT requires a relatively high cost (PWC, 2004, Applegate et a1.,2003).

Salatig4

in

Central Java has

four

higher educational institutions

which

have

an

operational permL

:f

establishment of study programs from the Directorate General of Higher Education (DIKTI ) and has been ac:

by the National Accreditation Board

of

Higher Education (BAN-PT).

As

for targeted higher educatior-. m

research

are

Satya Wacana Christian University (SWCU), AMA-School

of

Economics (stie AMA.r. -r:

Academy

of

Midwifery

(AKBID

Ar-Rum), and Bhakti Nusantara-Academy

of

Midwifery

(f{usantar:

AKBID). The use of computers, internet technology and Information System in doing all the activities thrc'u

unit of work is a form using

IT

in these higher educational institutions. These institutions have to make < develop the service for the academic information system which is complete, accurate, current, safe,

consi:iem-and relevant. This is done in order to create user loyalty, improve effectiveness and efficiency of resource use"

For

university leaders and partner,

IT

management becomes one

of

the Critical Success Factor

(CSI'

mr management

of

the higher educational institutions

(Henderi,2010).

The complexity

of

the applicatio:-;lr

these institutions makes the heads

of

the various levels

in

the institutions and stakeholders have

dilr

understand, create and implement

IT

governance. This is because the higher educational institutions in

have

no

special model of the basic framework when they build the Academic Information System

@lul

uur

Sembiring, 2006). As a result, the benefits obtained by the use of IT for the universities are equal

with

tl--e ,

the

incurred investments. Therefore,

the

university leader requires

IT

governance

in

order

to

e:sur(E

achievement of the plan and the alignment between IT strategy and business strategy of the institution.

IfG*

states that the alignment process

is

done by measuring the related

IT

process using the COBIT 4.1 (Control Objectives for Information and Related Technology) .

Measurement

of

IT

processes

in

order

to

plan and alignment

of

business strategy using

IT

could be

duu

ifl higher educational institution has already formulated and defined

its

critical success factor (CSF). CSF

important role for the progress of a company because of the demands of the business competition that r

company

to

have a clear vision and mission as

well

as practical steps

to

realize the goal. Additionzul.

success factor leads the company

to

measure its working performance, whethqr

it

is appropriate or r'"cr 1 2009). Seeing its importance, this research

will

identify the critical success factor on Academic System

b::

in higher educational institutions in Salatig4 Central Java. Results of this study are expected to provide i:nrir

leaders of the institutions in Salatiga in designing and developing the Academic System Information.

L

the results

of

this study are expected

to

provide direction

for

the implementation

of

IT

in

Higher institutions in Salatiga in order to support the achievement of the organization's vision and mission.

Literature Review:

Academic Information Systems:

Academic Information System is an application used to record data from administration academic

of

ea:: ,

starting from the entry (admission) to the exit (graduation).

All

university students have

the

right tt-, :e access the application. The operation of this application is important to know and master

by

the studils

they can see the financial obligations that they should pay, register the course subjects, and see the

resu:

rd

study. (Yanuar and Maria,2012) Cotrit Framework:

Control Objective

for

Information and related Technology, abbreviated COBIT,

is

designed as

a

:rxri

Governance to help in understanding and managing of risks, benefits and evaluation related to IT. COBIT

!

has issued

by

the

IT

Governance Institute

which

is

part

of

ISACA

(Information System

Audit

an:

I. Association). COBIT guidelines consist of several directives, which are Control Objectives, Audit Guice Management Guidelines. To provide information needed for companies to achieve izational goali- trm

: i.c.\ JOURNALoFMANAGEMENT ScTeNco

(IJMS)

EISSN 2231.-279x

-

ISSN

2249-0280 b7

'

::,:s

of

_{COBIT describes business requirements, process orientation and}

IT

_{resource. COBIT framework}

" " -onsist of 34 high-level control objective, with each IT processes grouped into four major domains, namely:

:

--:rins and Organization (PO), includes strategy, tactics, and the identification

of

IT best way to make the

-

'1-mum contribution

to

the achievement

of

the organization's business objectives. The realization

of

the

-*;:35'

needs

to

be

planned, communicated and managed

from

a

variety

of

different viewpoints. The

'*:-:mentation of the strategy should be accompanied by adequate infrastructure and can supportthe business

-':,'.,:ies of the organization .

-::.:isition

and Implementation

(AI),

the realization of the strategy which has been set, must be accompanied

"

_.:propriate

IT

_{solutions, then these}

IT

_{solutions are conducted, implemented and integrated}

into

_the

-:-ization's

_{business processes. This domain also includes changes and maintenance needed by the running}

,:;x.

to make sure the system life cycle is maintained.

-':

;'ery

&

Support, includes

fulfillment

process

of

the

IT

service, system security, continuity

of

service,

::-:-:rg and education for users, and the process ofthe ongoing data.

'

I ::-.i:oring, to maintain the quality of and compliance with the applicable control, the entire IT process should

".

_.,lervised and assessed their feasibility regularly. This domain focuses on the issue of controls implemented

,

_"::tl the organization, internal and external audit and independent assurance ofthe tests carried out .

' ::

-'

Success Factors (CSF) serves _{as a} guide to _management in implementing controls to IT _{and its processes.}

; j

:r

activity that can be strategic, technical, organizational, process or procedural habits. CSF is generally

r

:

"'::d with the ability and expertise and should be short, focused and action-oriented and highly affect the 'r"

I

-'::.i

_resources

in

_{a process.}

In

_{measuring the performance}

of IT

_{processes, COBIT}

uses two

_different

"i

,;;-j;S

:

₍₁₎

Key

_{Goal Indicators}

(KGI) is

_{a measurement that indicates whether an}

IT

_{process has met the}

'

,,,i

-::s

requirements needed by the management. (2) Key Performance Indicator

(KPI) is

a measurement that u:'::---:l3S how

well

the performance

of IT

processes

in

order

to

support the achievement

of IT

goals. Key

rr"- . -:3ltce Indicator

will

provide an overview of whether a goal

will

be achieved or not. Determination of target

rr ,- _-

I:::s

and performance indicators of the information system is carried out in order to control _the activities _so

it

;riu"

:;:antee

that the goal of the IT process is achieved .

'"r

:

_{tf rncept of}

it Maturity

_Model:

:'::it1'

Model

is

a model used

to

measure the maturity level

of IT

management

in

an

organization. This

'li

:,

-r;inert

_{model adopted the Capability}

Maturity Model

for

_{software published}

by

_{Software Engineering}

r

:--:.

Carniege Mellon University.

IT

Maturity Model consists

of

five

maturity levels

of IT

management,

:' ,i -,: ., g:: _{level 0 (non-existent), level}

I

(initial), _{Ievel 2} (repeatable), level 3 (defined), level 4 (managed) and level

:..::ized). The higher the maturity level, the better the

IT

management Process, which indirectly means more

'

r.i

:

--re _{IT support in the process of achievingthe organizational goal.}

)'*,,j,r'1,: _{q5 ReSeafCheS:}

"-*

"R. (.2002) notes the failure

of

implementation

of

Information Technology

(IT) in

Business Process

of

the

r'*'::.iucational

institution is not due to technical factors but because

of

the non-technical issues that

is

the

r,,,,r*'." _-actor, processes and work organization. Many people become resistant

to

the implementation

of

IT

in

'

--' .

:

: ducation (PT), so in order to overcome this condition, the role of the leader and also the IT manager are

rtL:rl:'-

r:

The) _{can managed the} IT _{management that is needed to overcome the leadership role and encouragement}

;-- .:rsity and IT management which can manage the IT management

which

is focused, structured and aligned

,r'

-:.: reeds of the organization. Therefore, for the leader of the institutions and the partners of the institutions ,

llll

:-anagement are becoming as one of the Critical Success Factor (CSF) in the higher educational management

'::-::::.

1010)

'

.. ' s - : ducation has allocated large number of funds for investment in the field of

IT.

Moertini (2006) stated that

'

*

_{::c number of students, employees (Lectures and administration staff), the amount of activity in}

a unit of time,

Lrr

"

.i:

:umber

of

buildings and spaces,

university is

categorized as a large

institution.

In

Indonesia, higher

L-

.:. :':al institutions do not have the basic framework of specific models when making the academic Information

':r'-:.

_{So Mutyarini and Sembiring (2006) made an architectural model}

of

_{Academic Information System. By} .,,,-.::,-a the making the architecture

of

Monash University using TOGAF in order

to

achieve the Three Dharma

INor.lN

Jounu,lr,

or

MINacEMENT ScrnNcr

(IJMS)

EISSN 2231-279X_[SSN,

University mission. While the COBIT Control Objective Framework used in the making the -{;a:euLLu System because it fits with the characteristics of universities as a State Owned Legal Entitl. (3l.

*-[';

.

the _{COBIT framework is not only} used in architectural design

of

the information system. bui

=

:mr

also measures the performance of the architecture of the information System.

O'Donnell, E, (2004) found that in order to build and measure the performance of IT , we can

a::rr

j,m

such as the Information Technology Infrastructure Library

(ITIL),

ISOAEC 17799, COSO and

[

,l611l[i

research (2009) and Jusuf, Heni (2009) also uses COBIT

to

develop

a

model

of IT

Gcr:xrlgrluurl

Education with an argument that

COBIT

is made by using IT standards as a reference so thar

:r

sul;

development with the goal of the institution is guaranteed. Before the measurements is done. i:

:

sampling

of

the

IT

process, then performed the translation process using

ITIL,

so that the IT Ci,*ts:i obtaining the right to then measured using IT Maturity (Anugrah, 2008).

Maria (201l) found that SWCU has owned

the

internal control in each level COBIT IT process ;;Emrru*

il

where

the

internal control provides assurance

that

academic services are performed

br

$m!6d

procedures that have been defined. IT management has been applied in SWCU, but it has not L,eer

well-structured method and approach. Maria and Fibriani (2012) found that the implemenul-:,.

rf

Satya Wacana becomes

important

because STIBA Satya Wacana has done the managemer

:i

11

institution. Evaluation results show that the overall maturity level of IT implementation is ar a i r.luts d means that IT processes are running based

on

a certain pattem within the institution. The resulis

:;

ltmr

found that the process _of PO4, PO8, AI7, DS2, DS6,

DSl0

and ME3 is aprocess that has Lqe a1r5;

compared

to

other processes, so this process should get highly prioritized

in

improvemeu

:im

processes .

Research Methodology:

This research is a qualitative descriptive study which describes the phenomenon in a way that acru,a-J an event

or

population by emphasizingthe importance of closeness to the people and the situation c:

so

that

researchers gain

a

clear

understanding

of

reality

and

real-life

conditions

both

q-xnili

quantitatively. This study

will

make the process of identification of Critical Success Factor (CSFr -,r ntrm"r

Information System

(SI)

in Higher Education (PT) using the COBIT Framework version 4.1.

This research is a case study conducted in some higher educational institution in Salatiga. The

i:

as the study have the following criteria which have an operational permit

of

the establishment c,:

from the Directorate General of Higher Education

(DIKTI)

and has been accredited by the Narionul

Board

of

Higher Education

(BAN-PT).

Of

determining

the

criteria

finally we

chose

1

H;Jrdr

institution-shaped as University,

I

higher educational institution-shaped as college and

2

iqm.

institutions-shaped as Academy. These higher educational institutions

are

Satya Wacana Ct: (SWCU), AMA-School

of

Economics (stie

AMA),

Ar-Rum-Academy

of

Midwifery

(AKBID

+: Bhakti Nusantara -Academy of Midwifery (Nusantara Bhakti AKBID).

The data used in this study consisted

of

primary and secondary data. Primary data were

sfr:i.Er

interviews with the leaders

of

each institution,

Unit

Technology and Information Systems is a

:;

supervisor of

Il

and IT users the administrative staff, lectures and students based on the list of

t-x

in accordance with the guidelines of the COBIT framework version 4.1. While the secondan'd,'mp various reports and publications relevant to the study.

The phase

of

this

study include:

(1)

conducting

initial

studies, conducting material searchel

research, literature

study

and standards that support the research topic, drafting questionna::=s

documents related

to

the

duties and functions

of

the institutions that can produce informa:l:rr

stakeholders in the institutions, (2) establishing the

IT

Objectives in Higher Education and then d; of the Critical Success Factors (CSF)

of

the IT Process in higher education which has the funci:ra

for

the head

of

the higher education management

in

implementing controls

to

IT

and its

COBIT Framework, (3) performing the mapping

of

CSF Information technology processes at ir: Salatiga, (4) the final stage of the research

will

be: making conclusions and suggestions from

aI

has been done.

Results and Discussion :

illiltitrtril ,

,

.ll(:iLR\.{LOFMANAGEMENT

SCIENCE

(UMS)

_{EISSN 2281-279r_ISSN}

2249_0280 b9 illllrillrnlrfl-nr{r: _{n of Business} process _{in Higher Education:}

.llll, ll.,

:,':';i:"r:."j,::#:""1'-i'9Tll1,l?l

j,traf nro.}{es educational services to the communiry.

rhe

business

l,

-

"',.

..1:L'i.'il::::l^'T,::j*l"to

lit:1ry"

(2 ). tvpes:

it

"

*uin p.or"r.",

"rd;;;;#r,i*'i.lX'".1".'.1

,'

-

:, _. _-:

:;':,:

.o J

ils

.l! ₃ n1i* u.y

;;t

;

;"r"i'r

i,lifi

l;'ffi

,tr1X

fir:"j:".'"Hl

JI";T[J;

hing, _research

llil:

financial administration, cooperation and externui."lutions, and promotions .

:-l::#1"':::i*'j::::"jf:'::::,*:1111*

*:

i,

",

i,r".-1,i";';;;;#'i,S)

which

is

being

rl"

H:i}#'*Y,:j:.:"0,*11t,::::11.^1,i":j,"d l1,1tl.

u,sine,s _{p,ocess can be carried}

;;:d.#:i;

_,,;llljfJ:T::^?.'3,1t:ij,ITy,

as Academic

rnro,,,",io,

iil;:il;#"ffi;ffiii:",:J:;

'ti _,u*: sysrtrr, rs Known as Academlc lntormation System. Academic Information system

1;.0fi'fff:,",:.":"jffiJ:"fl:.:::t::jh:.,1q":yli*

."q,i,.a

uv

,r,. ,i"r"r,"r0.,,

"r

the higher

Iie

stakeholders _{of Higher Education ( Indrajit}

,

_{2006) are}

in Figure 1 below.

Supplier

I . SMQ SMI( STlr,tetc 2. DIKTtr KOPERTIS

3. Parents/Guardiatr

4. Business World 5. Co]muity

a--;;l

I Newuigherraucation ]

,-I / Customer \ i comp.titor ] / University st,den\

]Other Univesity | \ Business World f

'_

| \

_,

I substituts I ]Tmining comes institution

| .Certihcation Instinrtions I

[image:6.612.43.552.65.371.2]

ll

Figure 1. Stakeholders _{in Higher Education (source:}

rnaralit,

_zooo;

'"'i" L' : I _- 'r3r needs in Higher Education

related to the need of Information- System (IS) are divided into 3 groups: (a)

ll*

--

)harma _{operations and higher educational management}

in

_tne

form of the need

to

improve productivity,

'' _-

:-;"

_{and quality}

of

_{the work, (b) information}

servii

for

intemal and external interests

of

higher education,

'rL

' :

_-.r. ;uality _{r- it and decision-making.}€Nsurance in the form of the need to provide data and information that is useful for doing the quality

'

-

::-i

_need

of

_{information system, the}

architecture

of

Infibrmation Technology

(IT)

in

Higher Education is

::'1: into 3 (three) criteria, where each criteria has supported business activitiies. These Criteria and activities

::l

1' The role.of IT consists of the Academic Informatio"

svri.*

activities, E-learni

.,_:.^::"*?,f.,1;;t#il':;";d;,ii-1*d'3:[T-1,':H#[TfJ:l'ihfi;"";lffii;fS,HiliX1:il:"I

::.::j,:,:Tl:::":j:'::T::.,i:"'^'1'::

:*

inrormation.*d-l,ry;

;

Ailil;;;,t""H;#'h[";;,"!;;.

vrrvrqfluy Jvr YluE, J.

l-*:1':;:::i'S.:r,1.ll],*:.1ccT1.and

connectivity.

Ir

Security Management,

poticy

_{and Network} '-'_:ement, DC

&

DRC (Data Center and Disaster Recovery Center).

u*utification of

critical

success Factors

(csF)

from

the

it

Process _{at Higher Educations}

in

_salatiga,

central

"t1t:

:

-'

:-ess goals

in

Higher Education were established by the head

of

the institution using 4 perspective Balance

'

':-'

_.

i

Card _{impact on} (BSC)' _{the increase} Goals of the financial perspective is to have good and transparent financial management so that

in profit, while goals related to the improvement _{of services and ensure that services}

--"

'''jed

_{are always on time}

and reliable so that the customer/user

will

_{get satisfaction are the goals that are}

set

-"':

the perspective _{of the customer. Goals from the internal perspectivels}

a commitment _{to always do the repair}

':-:

maintain the functions of the business processes and ensure the service given in a line with the internal policies

'::r

applicable law so that the quality of sirvice _{is maintained. while_the goals}

of

_{learning and growth perspective}

'-:

always do their innovation and dlvelop the human resources in order to become a leader in the similar business.

-:- relation to the efficiency and effectiveness of the existing business processes requires the implementation _{of IT in}

*re _{Higher Education' Therefore the right business strateg|}

is neeJeo to achieve business goals that have been set.

Jue to the use of

I!

the business strategy defi_ned.use.s +-"gsc

tr

ferspective (Maria,

et

a1.,2012)

-r

implementation _{in higher education has}

IT

_{objectives, they}

*.,

ful

ensuring the existing

lr

services to support

www.scholarshub.net

Vol.-

lnoLrN

JounNal

or

MIN,TcEMENT ScmNcn

(IJMS)

EISSN 2231-279X

-

ISSN

2249-0280 an increase

in

the

quality

of

the academic program,

(b)

supporting the quality improvement

of

managemem

programs and institutions and (c) supporting the increased cooperation with industry and other universities. In

orar

to achieve the IT objective, the control of the IT processes is carried out. The conirol of the IT processes in hi_eler

education uses COBIT framework as the basis. IT processes in higher education consists of four domains, narr3l-I

Planning and Organization (PO), Acquisition and Implementation (ary, oelirrery and Support (DS) and

Monitor;g

(ME) with a total

of

34 sub-domains. These

IT

objectives are then used to detlrmine ttre Crlticat Success Factru-,*

(CSF) of the IT process in Higher Education. CSF determined in this study uses the COBIT Framework. In gener:r-the results of CSF identification of IT processes in higher education are piesented in Table

l.

While the main fo,c-s of each CSF identified in Table

I

are presented in Table 2.

Table

I

: The Identification of CSF results

of

IT

processes in general

for

higher education using COBIT

Critical

Success f,'actors (CSF) _{Domain COBIT 4.1}

The existence of the unit that is responsible for the availability or

rr

se*icer

which have clearly defined IT goals and strategies Plan and Organise (PO)

The existence

of

_{the Information system which}

services that slrpport the process in higher education

is

capable

in

giving IT

Acquire and Implement (AI'r

The existence

of

the

IT

service continuity, which

is

able

to

snpport

to

the

business process in higher education. Deliver and Support (DS)

The existence

of

the Management's attention towards

the

importance

of

a

reliable IT to support academic activities and processes _of the supportins unit Monitor and Evaluate (ME't Table 2: The Identification of Main Focus CSF

Domain

COBIT CSF' _{Critical Success} Main Focus_Factor

PO Management and business System

l.

Establishing IT strategy in line with the strategy of the institution

2.

Using optimally IT resources

3.

Socializing IT objectives to all employees of the institution

4.

Identifzing and managing IT risks

5.

Evaluating the quality

of IT

systems

in

accordance with business needs institutions

6.

Ensuring any newly created IT project meets the business needs t-: the institution

7.

Ensuring IT projects completed on schedule and in accordance

rr-ii

the set budget

8.

Ensuring the new system works well when it is implemented

9.

Ensuring

the

system changes

without

disrupting

the

ongoi-n.-business oDerations

AI

that

in

Information

System

support

the

process

higher education

DS Continuitv of Service Ensuring the benefits of the information used

Ensuring the quality of the service

Ensuring the quality of the system

Ensuring

the

information quality

Ensuring the IT manasement

10. 11.

12.

13.

14.

for users

ME

Leadership

and

Commitment Support

From the main focus

of

the CSF, the Table

3

below presents the results

of

mapping the critical factors that

,:r

relevant to the COBIT IT processes. Mapping of critical factors to the COBIT IT piocesses is carried out in orde: :r measure the level of maturity

of

the internal process of IT implementation in Higher Education. The descriptior :,f the maturity level of the internal process of

IT

implementation is described ur

rrr,

of automic statement in qL-.,,:r

each description level

of

maturity contains statements that may conclude whethei

it

is

appropriate

or

nol

!m{c

mostly appropriate or mostly inappropriate. Description

of

maturity level consists

of

six

leveis (0

to

5)

un-'nu

describes the level

of

reliability

of

the internal activities

of

the

IT

implementation, which are summarized :1,

ISACA on consensus of many expert opinions and various best practices in the field of information technology th=i is generic and has been used as an international standard.

[image:7.612.46.551.139.603.2]

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Table 3. Mapping of crisis factors relevant to the COBIT

IT

processes

COBIT IT Process PO1 Define a Stratesic IT Plan

PO5 Manage the

IT

Investment, PO7 Manage Human

AI5 Install and Accredit Svstems

PO4 Define the

IT

Organisation and relationship, PO6 Communicate managelnent aims and direction

PO8 Ensure Complain With External Requirement

AI4 Develop and Maintain IT Procedures

POl0 Manage Pro.lects

A14 Develop and Maintain IT Procedures

DS4 Ensure Continuous Service, DS8 Manage Service Desk

and Incidents

DS5 Ensure Systems Security, DS7 Educate and Train Users,

DS11 Manage Data, DS12 Manage the Physical Environment,

DSl3 Mana

DSll Manase Data, DS13 Manase Operations

ME4 Provide for Indeoendent Audit Main Focus

Critical Success Factor

Establishi in line with the stra of the institution

UsLng IT resources optimally

Socializing IT objectives to all employees ofthe institution Identiftins a

Evaluating the quality of IT systems in accordance with business needs institutions

Fnsuring any newly created IT project meets the business needs of

-.ne _institution

Ensuring IT projects completed on schedule and in accordance

:-,ith the set bud

:nsurinq the new system works well when it is

Insuring system changes without disrupting ongoing business aDeratlons

Frsuring the benefits ofthe information used for users

:nsuring the quality of the service

-

:nsuring _{the quality of the system}

the information

(esults Mapping

Critical

Success Factors (CSF)

from

the

it

Process on Higher Education Salatiga, Central

,f

lr

a:

.

, _{::a11. the level of maturity of information technology in higher education}

in

_{Salatiga, Central Jav4 is above the}

:,":

I

(repeatable) out of 5. The Highest value is on aspects of IT resources for financing the IT investment. The

:

" 3sI yalue is on aspects

of

ensuring the quality of the system, because the higher institutions in Salatiga do not

i

,

.

a specific training program for users to run the applications of information systems. Users use a trial and error -,:::-lach when running the application,

if

it does not work (error) then users

will

ask for help from the

IT

service

: -:-. ider units owned by each institution.

I

-:ing

results showed that the aspects of managerial and system need to be a major concern for the head of the

'

:::i

institutions in Salatiga when they

will

establish and develop Academic System Information. What

it

meant

"

:le

Managerial aspects

of

the institution is that the higher institutions

in

Salatiga need to have

(l)

quality

of

''-.

-ce

management framework,

(2)

a

mechanism

for

data

security systems, information,

and

network

--:1(mlcture, (3) standard operating procedures (SOP)

for IT

operations, (4

)

mechanisms

for

supervision and

*:i:sment

of IT performance, (5) The mechanism of IT management, (6) IT training and education programs on a

':.-,ar

basis. While aspects

of

system, the institutions need to make a supervision system on the IT performance

--:

.:r appropriate IT management system to support the business goals of the institution. -

; oclusion:

-j:,:iiions

of

_{Higher Education are required}

to

_{develop a good business strategy, one}

of

_{them by utilizing} the

-':, ::rces

of

information technology

(IT).

Ideally the higher education business processes run

in

an information

,::n

(IS) using the integrated software/systems applications in the run.

It

is intended that the business process .

'.

:e carried out effectively and efficiently. IT Implementation in Higher Education has some objectives, they are

.

::isuring

that the existing

IT

services can support the increase

in

the quality

of

the academic program, (b)

-::lning

the quality improvement of the management programs and institutions and (c) supporting the increased

,::eration with industry and other higher education. ln order to achieve IT objectives in higher education, so the

.

-l-rl

over IT processes using the COBIT framework as the basis is carried out. The measurement of IT processes

-

_{-::er to plan and alignment of business strategy with iT, can be done}

if

_{the higher institution has formulated and}

-:

::nined the Critical Success Factors (CSF) .

::

napping results

of

IT processes in higher institutions in Salatiga, shows that the level of IT maturity scale is [image:8.612.43.559.50.349.2]

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EISSN 2231.-279X- rSSN

2{q@1

above 2 (repeatable) out of 5. The Highest value is on aspects of IT resources for financing the

iT

inr e'-mm,,

lowest value is on aspects

of

ensuring the quality of the system, because the higher institutions in 5s- irgp have a specific training program for users to run the applications of information systems. Mapping resrf,s that the aspects

of

managerial and system need to be a major concern for the head

of

the higher i

Salatiga when these higher institutions

will

establish and develop the Academic System Information.

Acknowledgements:

Directorate General of Higher Education (DIKTD for funding this research on Competitive Grant

Schrrr

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