Judul Tesis : Hubungan Kinerja Perawat dengan Mutu Pelayanan Keperawatan Rumah Sakit Umum Sultan Sulaiman Kabupaten Serdang Bedagai Nama Mahasiswa : Elfrida Simanjuntak
Nomor Induk Mahasiswa : 117046029
Program Studi : Magister Ilmu Keperawatan Minat Studi : Administrasi Keperawatan
ABSTRAK
Hasil survei pendahuluan di Rumah Sakit Umum Sultan Sulaiman Kabupaten Serdang Bedagai menunjukkan angka produktifitas masih belum mencapai standar Departemen Kesehatan, belum pernah dilakukan evaluasi kinerja perawat.Tujuan penelitian ini adalah untuk mengetahui hubungan kinerja perawat dengan mutu pelayanan keperawatan Rumah Sakit Umum Sultan Sulaiman Kabupaten Serdang Bedagai. Jenis penelitian adalah korelasi dengan pendekatan cross sectional. Populasi dalam penelitian ini adalah konsumen internal yaitu seluruh perawat pelaksana ruang rawat inap sebanyak 70 orang dan konsumen eksternal yaitu pasien yang telah dirawat selama 48 jam sebanyak 40 orang. Data dikumpulkan dengan kuesioner, dianalisis dengan uji chi- square.Hasil penelitian menunjukkan bahwa kinerja perawat berdasarkan konsumen internal mayoritas 80 % baik dan berdasarkan konsumen internal 72,5 % kinerja perawat sedang, dan mutu pelayanan keperawatan berdasarkan konsumen internal 80 % tinggi dan mayoritas 70 % konsumen eksternal menyatakan mutu pelayanan keperawatan sedang, dan terdapat hubungan signifikan antara kinerja perawat dengan mutu pelayanan keperawatan Rumah Sakit Umum Sultan Sulaiman Kabupaten Serdang Bedagai berdasarkan konsumen internal dengan p value= 0,002 dan terdapat juga hubungan signifikan antara kinerja perawat dengan mutu pelayanan keperawatan Rumah Sakit Umum Sultan Sulaiman Kabupaten Serdang Bedagai berdasarkan konsumen eksternal dengan p
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value= 0,01. Kinerja perawat merupakan salah satu faktor terpenting dalam menghasilkan mutu pelayanan keperawatan yang memberi kepuasan bagi konsumen sehingga perlu dilakukan evaluasi kinerja perawat secara terencana dan berkesinambungan sehingga memotivasi perawat dalam memberikan pelayanan keperawatan yang baik.
Kata kunci : kinerja perawat, mutu pelayanan keperawatan
Thesis Title : The correlation between nurses’ performance and the quality of nursing care at RSU Sultan Sulaiman Serdang Bedagai District
Student’s Name : Elfrida Simanjuntak Std. ID Number : 117046029
Study Program : Master of Nursing
Major : Nursing Administration
ABSTRACT
The preliminary survey at RSU Sultan Sulaiman in Serdang Bedagai District shows that productivity rate has not achieved the standard of the Department of Health and the evaluation on on nurses’ performance has not yet been conducted so that the management does not know the nurses’ performance and the staffs’ capability. The objective of the research was to find out the correlation between nurses’ performance and the quality of nursing care at RSU Sultan Sulaiman Serdang Bedagai District. The research used correlation method with cross sectional design. The population was internal consumers that consisted of 70 nurse practitioners in the patient wards and external consumers that consisted of 40 patients who had been treated within 48 hours. The data were gathered by distributing questionnaires and analized by using chi- square test.The result of the research showed that based on nurses’ performance, the majority of internal consumers were 80% good, based external consumers, 72,5%of nurses’ performance was moderate, 80% internal costumer stated that the quality of
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nursing care was good, and 70% external consumer stated that the quality of nursing care was moderate. The was significant correlation between nurses’ performance and the quality of nursing care at RSU Sultan Sulaiman in Serdang Bedagai District based internal consumers at p value= 0,002 and was significant correlation between nurses’ performance and the quality of nursing care at RSU Sultan Sulaiman in Serdang Bedagai District based external consumers at p value= 0,01.A nurses’ performance constitutes one of the important factors in yielding the quality of nursing care which gives satisfaction to consumers so hat it is necessary to evaluate a nurses’ performance regularly and continuosly so that she will have motivation to give good nursing care.
Keyword : Nurses’ Performance, Quality of Nursing Care
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