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vi
DEDICATION
This thesis is dedicated to:
Her beloved dad and mom (Bapak Wagiman and Ibu Sumini)
Her big family
Her all beloved friends
vii
ACKNOWLEDGEMENT
Alhamdulillahirabbil’alamin, first and foremost, my gratitudes goes to
Allah SWT for the blessing and inspiration leading the research paper entitle
“Complain Responses Used by Javanese Learners of English”.
However, there are many forms of help gratefully received from particular
individual. On this good opertunity, the writer wishes to reveal his special
gratitude to:
1. Prof. Dr. Harun Joko P, M. Hum as the dean of the School of Teacher
Training and Education Facuslty of UMS.
2. Mauly Halwat H, Ph. D as the chief of English department for approving
this research
3. Drs. Agus Wijayanto, MA, Ph. D as the first consultant, who has given
careful guidance, suggestion, and correction during this research,
4. Dra. Siti Zuhriyah Ariatmi, M.Hum as the second consultant, who has
given much valuable suggestion, and correction during this research,
5. Drs. Maryadi, M.A. as the examiner, who has given suggestion, and
correction during this research,
6. Titis Setyabudi, S. Si, M. Hum as the academic consultant of English
Department.
7. Her beloved father and mother who always give massive support and
ix
ABSTRACT
Andriyani Nidyawati, A320100273. “COMPLAIN RESPONSES USED BY JAVANESE LEARNERS OF ENGLISH.” Muhammadiyah University of Surakarta. Research Paper. 2014.
This study focuses on the type of complaint responses strategy using the theory of pragmatic strategy by Razekh and politeness strategy by Brown and Levinson. This study aim at (1) describing the complaint responses are used by Javanese learners of English, (2) explaining the differences in complaint responses given by male and female EFL students, (3) explaining the politeness strategies which are involved in complain responses used by Javanese learners of English.
This research applies descriptive qualitative metho. The data are the utterances of the forty Javanese students of Department English Education at seventh semester at Muhammadiyah University of Surakarta. The way to collect data is using a questionnaire by giving DCT. The subject consists of twenty male and twenty female participants. The data of complaint responses were analyzed by the coding schema in Eslami and Rasekh (2004) also added by Brown and Levinson (1987) theory as the type of politeness strategy.
The result shows that complaint responses based on the coding schema in Eslami &Rasekh (2004) are various. Both, in direct complaint and indirect complaint, IFIDs was as the most appeared strategy used by EFL students, although there were some strategies also used by the participants, for example emotional exclamations, acceptance of responsibility. The different gender influences the complaint responses. In this case, IFIDs has the highest frequency used by both male and female participants in all DCT. However, male used is more frequently than female. As for politeness, positive politeness (PP) was the most appeared strategy which was used by male and female students in almost every situation given, while the subtype of PP mostly used was PP 13 (give or ask reason). Then, negative politeness (NP) was more frequently used by the participants than bald on record. Finally, off record is the least politeness strategy used by the participants. But, the data showed that not all the complaint responses by the participants involved in politeness strategy.
x
TABLE OF CONTENT
TITTLE ... i
APPROVAL ... ii
ACCEPTANCE ... iii
TESTIMONY STATEMENT ... iv
MOTTO ... v
DEDICATION ... vi
ACKNOWLEDGEMENT ... vii
ABSTRACT ... ix
TABLE OF CONTENT ... x
LIST OF ABBREVIATION ... xiii
CHAPTER 1: INTRODUCTION ... 1
A. Background of the Study ... 1
B. Scope of the Study ... 3
C. Problem Statement ... 4
D. Objectives of the Study ... 4
E. Benefit of the Study ... 4
F. Research Paper Organization ... 5
CHAPTER II: LITERATURE REVIEW ... 6
A. Previous Study ... 6
B. Underlying Therory ... 11
1. Pragmatics ... 11
xi
3. Speech Act ... 18
4. Complaint ... 21
5. Complaint Responses ... 28
6. Politeness ... 30
CHAPTER III: RESEARCH METHOD ... 48
A. Type of the Research ... 48
B. Object of Research ... 48
C. Subject of Research ... 48
D. Data and Data Source ... 49
E. Technique of Collecting Data ... 50
F. Technique of Analyzing Data ... 51
G. The Result of Pilot Study ... 52
CHAPTER IV: RESEARCH FINDING AND DISCUSSION ... 76
A. Data Analysis ... 76
1. Complain Responses Used by English Department Students of Muhammadiyah University of Surakarta .... 77
2. Complain Responses based on Gender ...144
3. The Politeness Strategies Involved in Complain Responses Used by Javanese Learners of English...161
B. Research Findings ... 225
xii
CHAPTER V: CONCLUSION AND SUGGESTION ... 234
A. CONCLUSION ... 234
B. SUGGESTION ... 235
REFERENCE
BIBLIOGRAPHY
VIRTUAL REFERENCE
xiii
LIST OF ABBREVIATION
DCT : Discourse Completion Test
F : Female
M : Male
PP : Positive Politeness
NP : Negative Politeness
BOR : Bald on-Record
