Program Studi: Manajemen Bisnis Telekomunikasi & Informatika Mata Kuliah: Data Management Oleh: Yudi Priyadi. (Business Process Management (simple))

Oleh: Yudi Priyadi



_{Students are able to explain the business processes of a system}



_{Students are able to explain the basic notation Flow Map functionally,}



_{Students are able to apply the concept of modeling Flow Map to a business process}

that occurs in a system,



_{Students are able to analyze the business processes of a system using the assumption,}

to design the Flow Map,



_{Students are able to evaluate the Flow Map that has been made, to determine the}

feasibility of the diagram if implemented in a business process management.

Systems Flowcharting Symbols (Flowmap)

It can be for BPM >>>>

Decision

One input and

two output: T/F,

Y/N, Etc. For

decision making.

An organizational entity that deploys resources to provide customers

with desired products or sservices

What is a Business?



_{A specific ordering of work activities across time and space, with a}

beginning, an end, and clearly identified inputs and outputs: a

structure for action.



_{Laguna & Marklund:}



_{A natural continuing activity or function}



_{A series of actions or operations conducting to an end}



_{A group of logically related tasks that use the firm's resources to}

provide customer-oriented results in support of the organization's

objectives



_{“describing how something is done in an organization”}

What is a Business Process?

Examples of Business Processes

Functional Area

Business Process

Manufacturing and production Assembling the product

Checking for quality

Producing bills of materials

Sales and marketing

Identifying customers

Making customers aware of the product

Selling the product

Finance and accounting

paying creditors

Creating financial statements

Managing cash accounts

Human resources

Hiring employees

Evaluating employees' job performance

Enrolling employees in benefits plans

A diagram or map of a business process and the supporting

documentation of related characteristics, which identifies the activities

performed and the information and product flows between them

Business Process / Data in Flowchart Symbols

An Activity

A Document

A Decision

Data (input as outputs)

A Predefined Process

The Start of a Process

The End of a Process

Representing a Relation

Start

End

Continuation of the process at the same

page at an equal symbol with the same

number. Used when a relation arrow

crosses another relation arrow

Off-Page Connector - Process will

continue on the

next page

Manual Data Item

Rules For BP/Data Symbols

Start

End

Generate

Purchase

Order

OK?

_Yes

No

Symbol used to identify the start of a business process

Activities must be described as a verb

Decisions have

only

two possibilities (Yes & No)

Crossing lines are not allowed

If one side of the decision has no further processes

defined this symbol has to be used

Rules For BP/Data Symbols

Purchase

Order

Posting

of Bonus

I

A

Continuation symbol within the same number must be

present twice on the same page

Name the document

Off- Page Connector is used to continue a process at the

next page or to let the process to flow over at the previous

to the next page. If more than one is needed use A, B, C,

D …

Name the data

Sub-Process

Delivery

BC 4.04

Predefined Processes

always have a relation to

level and stream by a

number in the line below

a sub-process description

A predefined process

must be described in a

different flowchart. To

make the relation clear

between the predefined

process and the belonging

flowchart a unique alpha

numeric number should

be assigned to this

Let’s check

together….

rule, rule…,

and rule

Start

End

Take

Order

Prepare

order

Schedule

Delivery

Deliver

Order

Customer

Order

OK?

Yes

No

is it true…?

Flowchart with Swimlane >>> Flowmap

Let’s check

together….

rule, rule…,

“Reengineering is the

fundamental

rethinking and

radical

redesign of

business

processes

to achieve

dramatic

improvements in critical,

contemporary measures of performance such as cost, quality, service,

and speed.”



_Customers



_Demanding



_{Sophistication}



_{Changing Needs}



_Competition



_Local



_Global



_Change



_Technology



_{Customer Preferences}

Why Reengineer?



_{Stakeholder Assessment - shareholders, customers, employees}



_{Determine which stakeholder expectations should be met to gain}

competitive advantage



_{Determine how to redesign to meet expectations}



_{Map out IT solutions to support}



_{Develop & implement new processes, etc.}

BPR: STRATEGY*

Key Steps

Select The Process & Appoint Process Team

Understand The Current Process

Develop & Communicate Vision Of Improved Process

Identify Action Plan

Assists the Implementation of Business Processes



_{Enables Product & Service Innovations}



_{Improve Operational Efficiency}



_{Coordinate Vendors & Customers in the Process Chain}

Benefits From IT



_{Redesign of processes}



_{From mass production to mass customization}



_{Cycle time reduction}



_{Restructuring organizations}