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THE MODERATING EFFECT OF AGE, INCOME, GENDER, EXPERTISE, LOYALTY PROGRAM, AND CRITICAL INCIDENT ON THE INFLUENCE OF CUSTOMER SATISFACTION TOWARDS CUSTOMER LOYALTY IN AIRLINE INDUSTRY: A CASE OF PT. X | Sugianto | iBuss Management 5875 11068 1 SM

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Figure 1: Relationships between Concepts
Table 1 : BLUE classical Test
Table 2: Satisfaction validity test
Figure 9: Interaction Plot (Income)
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THE MODERATING EFFECT OF AGE, INCOME, GENDER, EXPERTISE, LOYALTY PROGRAM, AND CRITICAL INCIDENT ON THE INFLUENCE OF CUSTOMER SATISFACTION TOWARDS CUSTOMER LOYALTY IN AIRLINE INDUSTRY: A CASE OF PT. X | Sugianto | iBuss Management 5875 11068 1 SM

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