Analysis Summary Date and Time

109

Analysis Summary

Date and Time

Date: 12 Oktober 2011

Time: 10:25:09

Title

Cfa variabel kepuasan (x1): 12 Oktober 2011 10:25

Estimates (Group number 1 - Default model) Scalar Estimates (Group number 1 - Default model) Maximum Likelihood Estimates

Regression Weights: (Group number 1 - Default model)

Satisfaction x1

x1.1 x1.2 x1.3 x1.4

Trust

y1 _{Characteristics}Individual x2

x2.4 x2.3 x2.2 x2.1

Loyalty y3

y3.1

y3.2

y3.3

y3.4 M

x1*x3

Commitment y2

Z3 Z1

y2.1 y2.2

Satisfaction x1

,51

x1.1 e1

,71 ,57

x1.2 e2

,76

,25

x1.3 e3

,50

,33

x1.4 e4

,58

Goodness of Fit: Chi-Squares=2,728 Probability=,256 DF=2

110

Estimate S.E. C.R. P Label

x1.1 <--- Satisfaction 1,000

x1.2 <--- Satisfaction 1,078 ,210 5,133 *** par_1

x1.3 <--- Satisfaction ,617 ,137 4,515 *** par_2

x1.4 <--- Satisfaction ,787 ,170 4,629 *** par_3

Standardized Regression Weights: (Group number 1 - Default model)

Estimate

x1.1 <--- Satisfaction ,714

x1.2 <--- Satisfaction ,757

x1.3 <--- Satisfaction ,503

x1.4 <--- Satisfaction ,577

Variances: (Group number 1 - Default model)

Estimate S.E. C.R. P Label

Satisfaction ,124 ,035 3,503 *** par_4

e1 ,119 ,026 4,509 *** par_5

e2 ,108 ,028 3,890 *** par_6

e3 ,139 ,021 6,556 *** par_7

e4 ,154 ,025 6,216 *** par_8

Squared Multiple Correlations: (Group number 1 - Default model)

Estimate

x1.4 ,333

x1.3 ,253

x1.2 ,572

x1.1 ,510

Matrices (Group number 1 - Default model)

Residual Covariances (Group number 1 - Default model)

x1.4 x1.3 x1.2 x1.1

x1.4 ,000

x1.3 -,011 ,000

x1.2 ,010 -,005 ,000

x1.1 -,006 ,013 -,003 ,000

Standardized Residual Covariances (Group number 1 - Default model)

111

x1.4 x1.3 x1.2 x1.1

x1.4 ,000

x1.3 -,537 ,000

x1.2 ,382 -,244 ,000

x1.1 -,229 ,610 -,111 ,000

Factor Score Weights (Group number 1 - Default model)

x1.4 x1.3 x1.2 x1.1

Satisfaction ,150 ,130 ,294 ,247

Total Effects (Group number 1 - Default model)

Satisfaction

x1.4 ,787

x1.3 ,617

x1.2 1,078

x1.1 1,000

Standardized Total Effects (Group number 1 - Default model)

Satisfaction

x1.4 ,577

x1.3 ,503

x1.2 ,757

x1.1 ,714

Direct Effects (Group number 1 - Default model)

Satisfaction

x1.4 ,787

x1.3 ,617

x1.2 1,078

x1.1 1,000

Standardized Direct Effects (Group number 1 - Default model)

Satisfaction

x1.4 ,577

x1.3 ,503

x1.2 ,757

x1.1 ,714

112

Satisfaction

x1.4 ,000

x1.3 ,000

x1.2 ,000

x1.1 ,000

Standardized Indirect Effects (Group number 1 - Default model)

Satisfaction

x1.4 ,000

x1.3 ,000

x1.2 ,000

x1.1 ,000

Analysis Summary

Date and Time

Date: 12 Oktober 2011

Time: 10:46:59

Title

Cfa trust (y1): 12 Oktober 2011 10:47

Estimates (Group number 1 - Default model) Scalar Estimates (Group number 1 - Default model) Maximum Likelihood Estimates

Regression Weights: (Group number 1 - Default model)

Estimate S.E. C.R. P Label

Trust y1

Goodness of Fit: Chi-Squares=9,381 Probability=,095 DF=5

CMIN/DF=1,876 GFI=,967 AGFI=,902 TLI=,845 CFI=,923 RMSEA=,089

,33

y1.1 _e5

,46

y1.2 e6

113

Estimate S.E. C.R. P Label

y1.1 <--- Trust 1,000

y1.2 <--- Trust 1,215 ,309 3,931 ***

Standardized Regression Weights: (Group number 1 - Default model)

Estimate

y1.1 <--- Trust ,572

y1.2 <--- Trust ,680

Variances: (Group number 1 - Default model)

Estimate S.E. C.R. P Label

Trust ,081 ,032 2,519 ,012

e5 ,167 ,031 5,469 ***

e6 ,139 ,034 4,053 ***

Squared Multiple Correlations: (Group number 1 - Default model)

Estimate

y1.2 ,462

y1.1 ,327

Matrices (Group number 1 - Default model)

Residual Covariances (Group number 1 - Default model)

y1.2 y1.1

y1.2 ,000

y1.1 ,009 ,000

Standardized Residual Covariances (Group number 1 - Default model)

y1.2 y1.1

y1.2 ,000

y1.1 ,354 ,000

Factor Score Weights (Group number 1 - Default model)

y1.2 y1.1

Trust ,235 ,161

Total Effects (Group number 1 - Default model)

Trust

y1.2 1,215

y1.1 1,000

114

Trust

y1.2 ,680

y1.1 ,572

Direct Effects (Group number 1 - Default model)

Trust

y1.2 1,215

y1.1 1,000

Indirect Effects (Group number 1 - Default model)

Trust

y1.2 ,000

y1.1 ,000

Standardized Indirect Effects (Group number 1 - Default model)

Trust

y1.2 ,000

y1.1 ,000

Analysis Summary Date and Time

Date: 12 Oktober 2011

Time: 10:50:31

Title

Cfa variabel commitment (y2): 12 Oktober 2011 10:50

Estimates (Group number 1 - Default model) Commitment

y2

Goodness of Fit:

Chi-Squares=,570

Probability=,752

DF=2

CMIN/DF=,285

GFI=,997

AGFI=,987

TLI=1,103

CFI=1,000

RMSEA=,000

,54 y2.1 e7

,28 y2.2 e8 ,53

115

Scalar Estimates (Group number 1 - Default model) Maximum Likelihood Estimates

Regression Weights: (Group number 1 - Default model)

Estimate S.E. C.R. P Label

y2.2 <--- Commitment ,724 ,210 3,441 ***

y2.1 <--- Commitment 1,000

Standardized Regression Weights: (Group number 1 - Default model)

Estimate

y2.2 <--- Commitment ,532

y2.1 <--- Commitment ,732

Variances: (Group number 1 - Default model)

Estimate S.E. C.R. P Label

Commitment ,115 ,040 2,880 ,004

e7 ,100 ,034 2,975 ,003

e8 ,153 ,026 5,781 ***

Squared Multiple Correlations: (Group number 1 - Default model)

Estimate

y2.1 ,536

y2.2 ,283

Matrices (Group number 1 - Default model)

Residual Covariances (Group number 1 - Default model)

y2.1 y2.2

y2.1 ,000

y2.2 ,002 ,000

Standardized Residual Covariances (Group number 1 - Default model)

y2.1 y2.2 x2.1 x2.2

y2.1 ,000

y2.2 ,094 ,000

Factor Score Weights (Group number 1 - Default model)

y2.1 y2.2 x2.1 x2.2

Commitment ,380 ,179 ,146 ,135

Total Effects (Group number 1 - Default model)

Commitment

116

Commitment

y2.2 ,724

Standardized Total Effects (Group number 1 - Default model)

Commitment

y2.1 ,732

y2.2 ,532

Direct Effects (Group number 1 - Default model)

Commitment

Standardized Direct Effects (Group number 1 - Default model)

Commitment

y2.1 ,732

y2.2 ,532

Indirect Effects (Group number 1 - Default model)

Commitment

y2.1 ,000

y2.2 ,000

Standardized Indirect Effects (Group number 1 - Default model)

Commitment

y2.1 ,000

117

Analysis Summary

Date and Time

Date: 12 Oktober 2011

Time: 10:52:18

Title

Cfa variabel karakteristik individu (x2): 12 Oktober 2011 10:52

Estimates (Group number 1 - Default model) Scalar Estimates (Group number 1 - Default model) Maximum Likelihood Estimates

Regression Weights: (Group number 1 - Default model)

Estimate S.E. C.R. P Label

x2.4 <--- Individual Characteristics 1,000

x2.3 <--- Individual Characteristics ,541 ,164 3,290 ,001

x2.2 <--- Individual Characteristics ,631 ,167 3,770 ***

x2.1 <--- Individual Characteristics ,480 ,126 3,819 ***

Standardized Regression Weights: (Group number 1 - Default model)

Estimate

x2.4 <--- Individual Characteristics ,870

x2.3 <--- Individual Characteristics ,434

Individual Characteristics

x2

,76

x2.4 e12

,19

x2.3 e11

,33

x2.2 e10

,20

x2.1 e9

,87 ,43

,58 ,45

Goodness of Fit: Chi-Squares=2,994 Probability=,224 DF=2

CMIN/DF=1,497 GFI=,986

118

Estimate

x2.2 <--- Individual Characteristics ,578

x2.1 <--- Individual Characteristics ,447

Variances: (Group number 1 - Default model)

Estimate S.E. C.R. P Label

Individual Characteristics ,164 ,046 3,588 ***

e12 ,053 ,037 1,437 ,151

e11 ,206 ,031 6,737 ***

e10 ,130 ,024 5,481 ***

e9 ,151 ,022 6,949 ***

Squared Multiple Correlations: (Group number 1 - Default model)

Estimate

x2.1 ,200

x2.2 ,334

x2.3 ,189

x2.4 ,757

Matrices (Group number 1 - Default model)

Residual Covariances (Group number 1 - Default model)

x2.1 x2.2 x2.3 x2.4

x2.1 ,000

x2.2 -,005 ,000

x2.3 -,019 ,018 ,000

x2.4 ,004 -,002 -,002 ,000

Standardized Residual Covariances (Group number 1 - Default model)

x2.1 x2.2 x2.3 x2.4

x2.1 ,000

x2.2 -,259 ,000

x2.3 -,893 ,840 ,000

x2.4 ,187 -,078 -,063 ,000

Factor Score Weights (Group number 1 - Default model)

x2.1 x2.2 x2.3 x2.4

Individual Characteristics ,102 ,156 ,084 ,611

119

Individual Characteristics

x2.1 ,480

x2.2 ,631

x2.3 ,541

x2.4 1,000

Standardized Total Effects (Group number 1 - Default model)

Individual Characteristics

x2.1 ,447

x2.2 ,578

x2.3 ,434

x2.4 ,870

Direct Effects (Group number 1 - Default model)

Individual Characteristics

x2.1 ,480

x2.2 ,631

x2.3 ,541

x2.4 1,000

Standardized Direct Effects (Group number 1 - Default model)

Individual Characteristics

x2.1 ,447

x2.2 ,578

x2.3 ,434

x2.4 ,870

Indirect Effects (Group number 1 - Default model)

Individual Characteristics

x2.1 ,000

x2.2 ,000

x2.3 ,000

x2.4 ,000

Standardized Indirect Effects (Group number 1 - Default model)

Individual Characteristics

x2.1 ,000

120

Individual Characteristics

x2.3 ,000

x2.4 ,000

Analysis Summary Date and Time

Date: 12 Oktober 2011

Time: 10:53:38

Title

Cfa variabel loyalitas (y3): 12 Oktober 2011 10:53

Estimates (Group number 1 - Default model) Scalar Estimates (Group number 1 - Default model) Maximum Likelihood Estimates

Regression Weights: (Group number 1 - Default model)

Estimate S.E. C.R. P Label

y3.1 <--- Loyalty 1,000

Loyalty y3

,40

y3.1 e14

,57

y3.2 e15

,18

y3.3 e16

,66

y3.4 e17

,63 ,75

,43 ,81

Goodness of Fit:

Chi-Squares=,368

Probability=,832

DF=2

121

Estimate S.E. C.R. P Label

y3.2 <--- Loyalty 1,201 ,205 5,845 ***

y3.3 <--- Loyalty ,757 ,200 3,790 ***

y3.4 <--- Loyalty 1,440 ,252 5,719 ***

Standardized Regression Weights: (Group number 1 - Default model)

Estimate

y3.1 <--- Loyalty ,632

y3.2 <--- Loyalty ,753

y3.3 <--- Loyalty ,429

y3.4 <--- Loyalty ,810

Variances: (Group number 1 - Default model)

Estimate S.E. C.R. P Label

Loyalty ,100 ,030 3,301 ***

e14 ,150 ,024 6,120 ***

e15 ,110 ,024 4,648 ***

e16 ,254 ,036 7,034 ***

e17 ,108 ,030 3,579 ***

Squared Multiple Correlations: (Group number 1 - Default model)

Estimate

y3.4 ,657

y3.3 ,184

y3.2 ,566

y3.1 ,400

Matrices (Group number 1 - Default model)

Residual Covariances (Group number 1 - Default model)

y3.4 y3.3 y3.2 y3.1

y3.4 ,000

y3.3 ,005 ,000

y3.2 ,000 -,007 ,000

y3.1 -,002 ,002 ,003 ,000

Standardized Residual Covariances (Group number 1 - Default model)

y3.4 y3.3 y3.2 y3.1

122

y3.4 y3.3 y3.2 y3.1

y3.3 ,149 ,000

y3.2 ,007 -,241 ,000

y3.1 -,083 ,061 ,097 ,000

Factor Score Weights (Group number 1 - Default model)

y3.4 y3.3 y3.2 y3.1

Loyalty ,260 ,058 ,213 ,130

Total Effects (Group number 1 - Default model)

Loyalty

y3.4 1,440

y3.3 ,757

y3.2 1,201

y3.1 1,000

Standardized Total Effects (Group number 1 - Default model)

Loyalty

y3.4 ,810

y3.3 ,429

y3.2 ,753

y3.1 ,632

Direct Effects (Group number 1 - Default model)

Loyalty

y3.4 1,440

y3.3 ,757

y3.2 1,201

y3.1 1,000

Standardized Direct Effects (Group number 1 - Default model)

Loyalty

y3.4 ,810

y3.3 ,429

y3.2 ,753

y3.1 ,632

Indirect Effects (Group number 1 - Default model)

123

Loyalty

y3.4 ,000

y3.3 ,000

y3.2 ,000

y3.1 ,000

Standardized Indirect Effects (Group number 1 - Default model)

Loyalty

y3.4 ,000

y3.3 ,000

y3.2 ,000

y3.1 ,000

Satisfaction x1 ,32

x1.1 e1

,56 ,27

x1.2 e2

,52 ,67

x1.3 e3

,82

,14

x1.4 e4

,38

,32

Trust

y1 _{Characteristics}Individual x2

,58

x2.4

e12 ,24

x2.3

e11 ,44

x2.2

e10 ,16

x2.1

e9

,76 ,49 ,67

,41

,64

Loyalty y3

,42

y3.1 e14 ,48

y3.2 e15 ,13

y3.3 e16 ,55

y3.4 e17 ,65

,69

,37

,74 M

x1*x3 e13

Commitment y2

Z3 ,07

,71 ,18

Goodness of Fit: Chi-Squares=353,015 Probability=,000 DF=112 CMIN/DF=3,152 GFI=,747 AGFI=,655 TLI=,602 CFI=,672 RMSEA=,139

,28

,57 -,01

Z1

Z2 ,23

y2.1 e7

,69

y2.2 e8

,21

y1.1

e5 ,87

y1.2

e6 ,46 ,93

124

Analysis Summary

Date and Time

Date: 12 Oktober 2011

Time: 10:43:15

Title

Modifikasi model: 12 Oktober 2011 10:43

Notes for Group (Group number 1)

The model is recursive.

Sample size = 112

Parameter summary (Group number 1)

Weights Covariances Variances Means Intercepts Total

Fixed 45 6 23 0 0 74

Labeled 0 0 0 0 0 0

Unlabeled 0 0 0 0 0 0

Total 45 6 23 0 0 74

Assessment of normality (Group number 1)

Variable min max skew c.r. kurtosis c.r.

Satisfaction x1 ,27

x1.1 e1

,52 ,23

x1.2 e2

,48 ,67

x1.3 e3

,82

,13

x1.4 e4

,36

,30

Trust

y1 _{Characteristics}Individual x2

,36

x2.4

e12 ,17

x2.3

e11 ,77

x2.2

e10 ,11

x2.1

e9

,60 ,41 ,88

,33

,48

Loyalty y3

,39

y3.1 e14 ,54

y3.2 e15 ,16

y3.3 e16 ,63

y3.4 e17 ,62

,73

,40

,79 M

x1*x3 e13

Commitment y2

Z3 ,16

,58 ,16

Goodness of Fit: Chi-Squares=174,228 Probability=,000 DF=106 CMIN/DF=1,644 GFI=,849 AGFI=,781 TLI=,881 CFI=,907 RMSEA=,076

,21

,55 -,11

Z1

Z2 ,22

y2.1 e7

,72

y2.2 e8

,21

y1.1

e5 ,81

y1.2

e6 ,46 ,90

,85 ,47 ,37

125

Variable min max skew c.r. kurtosis c.r.

y2.1 3,000 5,000 ,118 ,509 -,216 -,467

y2.2 3,000 5,000 ,027 ,116 -,054 -,116

y1.2 2,330 5,000 -,396 -1,710 1,034 2,233

y1.1 2,330 5,000 -,237 -1,026 ,782 1,689

Moderasix1x3 ,007 2,920 1,111 4,799 1,310 2,831

y3.4 2,500 5,000 ,015 ,064 ,162 ,350

y3.3 2,330 5,000 -,060 -,260 ,399 ,861

y3.2 3,000 5,000 ,146 ,633 -,730 -1,578

y3.1 3,000 5,000 ,162 ,699 ,432 ,934

x2.1 3,000 5,000 -,165 -,711 ,132 ,285

x2.2 2,500 5,000 -,135 -,585 ,705 1,522

x2.3 3,000 5,000 ,192 ,830 -,505 -1,091

x2.4 3,000 5,000 ,278 1,200 ,044 ,094

x1.4 2,330 5,000 -,064 -,274 ,877 1,894

x1.3 3,000 5,000 ,106 ,456 -,015 -,033

x1.2 3,000 5,000 ,011 ,047 -,533 -1,151

x1.1 3,000 5,000 ,020 ,087 ,144 ,310

Multivariate 37,228 7,751

Observations farthest from the centroid (Mahalanobis distance) (Group number 1)

Observation number Mahalanobis d-squared p1 p2

82 51,554 ,000 ,003

111 36,726 ,004 ,064

85 32,893 ,012 ,143

101 30,797 ,021 ,213

60 29,881 ,027 ,191

17 29,461 ,031 ,128

87 29,186 ,033 ,077

75 28,957 ,035 ,043

107 28,771 ,037 ,022

19 28,526 ,039 ,013

112 28,194 ,043 ,009

126

Observation number Mahalanobis d-squared p1 p2

90 26,176 ,071 ,056

63 25,545 ,083 ,082

2 25,417 ,086 ,056

22 24,809 ,099 ,087

13 24,457 ,108 ,091

8 24,203 ,114 ,084

1 23,978 ,120 ,075

32 23,345 ,138 ,137

69 23,226 ,142 ,110

76 23,214 ,142 ,071

6 23,138 ,145 ,051

74 23,019 ,149 ,039

53 22,710 ,159 ,046

34 22,583 ,163 ,037

9 22,342 ,172 ,039

73 22,291 ,174 ,026

24 22,148 ,179 ,022

39 21,967 ,186 ,021

30 21,457 ,207 ,046

7 21,457 ,207 ,029

92 21,357 ,211 ,023

41 21,302 ,213 ,016

108 21,227 ,216 ,011

51 20,820 ,234 ,022

28 20,144 ,267 ,081

33 20,091 ,270 ,062

16 20,073 ,271 ,043

97 19,739 ,288 ,067

58 19,453 ,303 ,091

78 19,034 ,327 ,160

35 18,846 ,337 ,173

127

Observation number Mahalanobis d-squared p1 p2

12 18,217 ,375 ,313

62 18,172 ,378 ,268

72 18,156 ,379 ,215

100 18,144 ,380 ,167

44 18,080 ,384 ,142

96 17,882 ,396 ,162

68 17,729 ,406 ,167

110 17,715 ,407 ,128

27 17,432 ,425 ,177

93 17,071 ,450 ,274

52 17,071 ,450 ,215

57 16,878 ,463 ,242

14 16,758 ,471 ,238

25 16,517 ,488 ,292

70 16,439 ,493 ,267

61 16,378 ,497 ,236

45 16,236 ,507 ,242

88 16,107 ,516 ,244

81 15,737 ,543 ,372

43 15,349 ,570 ,531

55 15,106 ,588 ,603

50 15,085 ,589 ,541

106 14,994 ,596 ,521

36 14,965 ,598 ,463

64 14,872 ,605 ,443

103 14,847 ,607 ,383

102 14,710 ,616 ,391

79 14,688 ,618 ,330

56 14,539 ,629 ,344

99 14,446 ,635 ,325

65 14,407 ,638 ,278

128

Observation number Mahalanobis d-squared p1 p2

15 13,939 ,671 ,401

3 13,632 ,693 ,515

86 13,006 ,736 ,800

40 12,948 ,740 ,767

20 12,578 ,764 ,869

11 12,315 ,781 ,910

98 12,289 ,782 ,878

95 12,144 ,791 ,882

4 11,457 ,832 ,982

46 11,266 ,842 ,986

49 11,128 ,850 ,986

21 10,534 ,880 ,998

105 10,504 ,881 ,997

48 9,948 ,906 1,000

42 8,181 ,963 1,000

5 6,943 ,984 1,000

77 6,856 ,985 1,000

18 6,494 ,989 1,000

29 6,494 ,989 1,000

10 6,340 ,991 1,000

94 6,268 ,991 1,000

109 5,940 ,994 1,000

104 5,940 ,994 1,000

84 5,940 ,994 1,000

Estimates (Group number 1 - Default model) Scalar Estimates (Group number 1 - Default model) Maximum Likelihood Estimates

Regression Weights: (Group number 1 - Default model)

Estimate S.E. C.R. P Label

Trust <--- Satisfaction ,491 ,212 2,319 ,020

Commitment <--- Satisfaction ,075 ,286 3,757 ***

Commitment <--- Trust -,212 ,146 -1,449 ,047

129

Estimate S.E. C.R. P Label

Loyalty <--- Individual Characteristics ,629 ,149 4,226 ***

Loyalty <--- Moderasi ,049 ,018 2,701 ,007

Loyalty <--- Trust ,276 ,169 1,638 ,001

Loyalty <--- Commitment ,150 ,280 1,537 ,001

x1.1 <--- Satisfaction 1,000

x1.2 <--- Satisfaction ,936 ,173 5,408 ***

x1.3 <--- Satisfaction 1,366 ,239 5,712 ***

x1.4 <--- Satisfaction ,670 ,195 3,427 ***

x2.4 <--- Individual Characteristics 1,000

x2.3 <--- Individual Characteristics ,750 ,190 3,944 ***

x2.2 <--- Individual Characteristics 1,397 ,203 6,887 ***

x2.1 <--- Individual Characteristics ,516 ,145 3,571 ***

y3.1 <--- Loyalty 1,000

y3.2 <--- Loyalty 1,187 ,186 6,385 ***

y3.3 <--- Loyalty ,730 ,188 3,875 ***

y3.4 <--- Loyalty 1,418 ,221 6,426 ***

Moderasix1x3 <--- Moderasi 1,000

y1.1 <--- Trust 1,000

y1.2 <--- Trust 1,967 ,732 2,689 ,007

y2.2 <--- Commitment 1,788 ,354 5,048 ***

y2.1 <--- Commitment 1,000

Standardized Regression Weights: (Group number 1 - Default model)

Estimate

Trust <--- Satisfaction ,551

Commitment <--- Satisfaction ,272

Commitment <--- Trust ,223

Loyalty <--- Satisfaction ,162

Loyalty <--- Individual Characteristics ,581

Loyalty <--- Moderasi ,163

Loyalty <--- Trust ,212

Loyalty <--- Commitment ,109

130

Estimate

x1.2 <--- Satisfaction ,482

x1.3 <--- Satisfaction ,818

x1.4 <--- Satisfaction ,359

x2.4 <--- Individual Characteristics ,597

x2.3 <--- Individual Characteristics ,413

x2.2 <--- Individual Characteristics ,878

x2.1 <--- Individual Characteristics ,330

y3.1 <--- Loyalty ,623

y3.2 <--- Loyalty ,732

y3.3 <--- Loyalty ,398

y3.4 <--- Loyalty ,793

Moderasix1x3 <--- Moderasi ,622

y1.1 <--- Trust ,463

y1.2 <--- Trust ,900

y2.2 <--- Commitment ,846

y2.1 <--- Commitment ,471

Covariances: (Group number 1 - Default model)

Estimate S.E. C.R. P Label

e1 <--> e2 ,068 ,020 3,463 ***

e12 <--> e9 ,043 ,016 2,730 ,006

Correlations: (Group number 1 - Default model)

Estimate

e1 <--> e2 ,369

e12 <--> e9 ,279

Variances: (Group number 1 - Default model)

Estimate S.E. C.R. P Label

Moderasi 1,000

Satisfaction ,067 ,024 2,825 ,005

Individual Characteristics ,077 ,023 3,341 ***

Z2 ,037 ,017 2,148 ,032

Z1 -,017 ,011 -1,544 ,123

131

Estimate S.E. C.R. P Label

e1 ,176 ,025 7,113 ***

e2 ,193 ,027 7,299 ***

e3 ,062 ,013 4,902 ***

e4 ,202 ,027 7,404 ***

e12 ,139 ,020 7,061 ***

e11 ,211 ,029 7,314 ***

e10 ,045 ,010 4,636 ***

e9 ,168 ,023 7,358 ***

e14 ,143 ,023 6,273 ***

e15 ,111 ,020 5,469 ***

e16 ,256 ,036 7,122 ***

e17 ,107 ,024 4,441 ***

e13 -,620 ,051 -12,157 ***

e5 ,195 ,032 6,162 ***

e6 ,049 ,068 ,708 ,479

e7 ,167 ,023 7,184 ***

e8 ,061 ,021 2,844 ,004

Squared Multiple Correlations: (Group number 1 - Default model)

Estimate

Trust ,304

Commitment ,355

Loyalty ,479

y2.1 ,222

y2.2 ,716

y1.2 ,809

y1.1 ,214

Moderasix1x3 ,632

y3.4 ,629

y3.3 ,159

y3.2 ,535

y3.1 ,388

132

Estimate

x2.2 ,770

x2.3 ,171

x2.4 ,357

x1.4 ,129

x1.3 ,669

x1.2 ,232

x1.1 ,275

Matrices (Group number 1 - Default model)

Residual Covariances (Group number 1 - Default model)

y 2. 1

y 2. 2

y 1. 2

y 1. 1

Mod erasi x1x3

y 3. 4

y 3 . 3

y 3. 2

y 3 . 1

x 2. 1

x 2. 2

x 2. 3

x 2. 4

x 1. 4

x 1. 3

x 1 . 2

x 1 . 1

y2.1 ,0

0 0

y2.2 ,0

0 0

,0 0 0

y1.2 ,0

1 1

-,0 0 3

,0 0 4

y1.1 ,0

4 2

-,0 0 3

,0 0 3

,0 0 0

Mod erasi x1x3

,0 5 3

,0 5 3

,0 2 4

-,0 2 4

,000

y3.4 ,0

5 8

,0 0 3

,0 1 5

,0 2 3

,055 ,0

2 5

y3.3 ,0

4 0

,0 1 3

-,0 0 4

,0 3 4

-,006 ,0

2 0

, 0 0 7

y3.2 ,0

5 3

-,0 1 7

,0 2 3

,0 1 9

,053 ,0

2 0

, 0 0 5

,0 1 5

y3.1 ,0

4 7

-,0 0 5

,0 2 0

,0 2 3

,049 ,0

1 3

, 0 1 1

,0 1 5

, 0 1 6

133

Mod erasi x1x3

Standardized Residual Covariances (Group number 1 - Default model)

y

134

Mod erasi x1x 3

Mod erasi x1x 3

1,70 4

1,83 5

1,71 7

1,09 4

3,09 5

1,65 1

2,63 1

3,45 6

1,97 4

135

Mod erasi x1x 3

1,73 9

Factor Score Weights (Group number 1 - Default model)

y

Mod erasi x1x3

Mod erasi

2,79 6 Indiv

idual Char acter istics

-Satis facti on

Com mitm ent

Loya lty

Total Effects (Group number 1 - Default model)

Moderasi Individual

Characteristics Satisfaction Trust Commitment Loyalty

136

Moderasi Individual

Characteristics Satisfaction Trust Commitment Loyalty

y1.1 ,000 ,000 ,491 1,000 ,000 ,000

Moderasix1x3 ,000 ,000 ,000 ,000 ,000 ,000

y3.4 ,070 ,892 ,253 ,437 -,213 ,418

y3.3 ,036 ,459 ,130 ,225 -,110 ,730

y3.2 ,058 ,747 ,212 ,366 -,178 ,187

y3.1 ,049 ,629 ,179 ,308 -,150 ,000

x2.1 ,000 ,516 ,000 ,000 ,000 ,000

x2.2 ,000 ,397 ,000 ,000 ,000 ,000

x2.3 ,000 ,750 ,000 ,000 ,000 ,000

x2.4 ,000 ,000 ,000 ,000 ,000 ,000

x1.4 ,000 ,000 ,670 ,000 ,000 ,000

x1.3 ,000 ,000 ,366 ,000 ,000 ,000

x1.2 ,000 ,000 ,936 ,000 ,000 ,000

x1.1 ,000 ,000 ,000 ,000 ,000 ,000

Standardized Total Effects (Group number 1 - Default model)

Moderasi Individual

Characteristics Satisfaction Trust Commitment Loyalty

Trust ,000 ,000 ,551 ,000 ,000 ,000

Commitment ,000 ,000 ,149 -,223 ,000 ,000

Loyalty ,163 ,581 ,154 ,236 -,109 ,000

y2.1 ,000 ,000 ,541 -,105 ,471 ,000

y2.2 ,000 ,000 ,972 -,189 ,846 ,000

y1.2 ,000 ,000 ,496 ,900 ,000 ,000

y1.1 ,000 ,000 ,255 ,463 ,000 ,000

Moderasix1x3 ,622 ,000 ,000 ,000 ,000 ,000

y3.4 ,129 ,461 ,122 ,187 -,087 ,793

y3.3 ,065 ,231 ,061 ,094 -,043 ,398

y3.2 ,119 ,425 ,112 ,173 -,080 ,732

y3.1 ,101 ,362 ,096 ,147 -,068 ,623

x2.1 ,000 ,330 ,000 ,000 ,000 ,000

x2.2 ,000 ,878 ,000 ,000 ,000 ,000

x2.3 ,000 ,413 ,000 ,000 ,000 ,000

x2.4 ,000 ,597 ,000 ,000 ,000 ,000

x1.4 ,000 ,000 ,359 ,000 ,000 ,000

x1.3 ,000 ,000 ,818 ,000 ,000 ,000

x1.2 ,000 ,000 ,482 ,000 ,000 ,000

x1.1 ,000 ,000 ,524 ,000 ,000 ,000

Direct Effects (Group number 1 - Default model)

Moderasi Individual

Characteristics Satisfaction Trust Commitment Loyalty

Trust ,000 ,000 ,491 ,000 ,000 ,000

Commitment ,000 ,000 ,075 -,212 ,000 ,000

Loyalty ,049 ,629 ,189 ,276 -,150 ,000

y2.1 ,000 ,000 ,000 ,000 ,000 ,000

y2.2 ,000 ,000 ,000 ,000 ,788 ,000

y1.2 ,000 ,000 ,000 ,967 ,000 ,000

137

Moderasi Individual

Characteristics Satisfaction Trust Commitment Loyalty

Moderasix1x3 1,000 ,000 ,000 ,000 ,000 ,000

y3.4 ,000 ,000 ,000 ,000 ,000 ,418

y3.3 ,000 ,000 ,000 ,000 ,000 ,730

y3.2 ,000 ,000 ,000 ,000 ,000 ,187

y3.1 ,000 ,000 ,000 ,000 ,000 ,000

x2.1 ,000 ,516 ,000 ,000 ,000 ,000

x2.2 ,000 ,397 ,000 ,000 ,000 ,000

x2.3 ,000 ,750 ,000 ,000 ,000 ,000

x2.4 ,000 ,000 ,000 ,000 ,000 ,000

x1.4 ,000 ,000 ,670 ,000 ,000 ,000

x1.3 ,000 ,000 ,366 ,000 ,000 ,000

x1.2 ,000 ,000 ,936 ,000 ,000 ,000

x1.1 ,000 ,000 ,000 ,000 ,000 ,000

Standardized Direct Effects (Group number 1 - Default model)

Moderasi Individual

Characteristics Satisfaction Trust Commitment Loyalty

Trust ,000 ,000 ,551 ,000 ,000 ,000

Commitment ,000 ,000 ,272 -,223 ,000 ,000

Loyalty ,163 ,581 ,162 ,212 -,109 ,000

y2.1 ,000 ,000 ,000 ,000 ,471 ,000

y2.2 ,000 ,000 ,000 ,000 ,846 ,000

y1.2 ,000 ,000 ,000 ,900 ,000 ,000

y1.1 ,000 ,000 ,000 ,463 ,000 ,000

Moderasix1x3 ,622 ,000 ,000 ,000 ,000 ,000

y3.4 ,000 ,000 ,000 ,000 ,000 ,793

y3.3 ,000 ,000 ,000 ,000 ,000 ,398

y3.2 ,000 ,000 ,000 ,000 ,000 ,732

y3.1 ,000 ,000 ,000 ,000 ,000 ,623

x2.1 ,000 ,330 ,000 ,000 ,000 ,000

x2.2 ,000 ,878 ,000 ,000 ,000 ,000

x2.3 ,000 ,413 ,000 ,000 ,000 ,000

x2.4 ,000 ,597 ,000 ,000 ,000 ,000

x1.4 ,000 ,000 ,359 ,000 ,000 ,000

x1.3 ,000 ,000 ,818 ,000 ,000 ,000

x1.2 ,000 ,000 ,482 ,000 ,000 ,000

x1.1 ,000 ,000 ,524 ,000 ,000 ,000

Indirect Effects (Group number 1 - Default model)

Moderasi Individual

Characteristics Satisfaction Trust Commitment Loyalty

Trust ,000 ,000 ,000 ,000 ,000 ,000

Commitment ,000 ,000 -,104 ,000 ,000 ,000

Loyalty ,000 ,000 -,010 ,032 ,000 ,000

y2.1 ,000 ,000 ,971 -,212 ,000 ,000

y2.2 ,000 ,000 ,737 -,378 ,000 ,000

y1.2 ,000 ,000 ,967 ,000 ,000 ,000

y1.1 ,000 ,000 ,491 ,000 ,000 ,000

138

Moderasi Individual

Characteristics Satisfaction Trust Commitment Loyalty

y3.4 ,070 ,892 ,253 ,437 -,213 ,000

y3.3 ,036 ,459 ,130 ,225 -,110 ,000

y3.2 ,058 ,747 ,212 ,366 -,178 ,000

y3.1 ,049 ,629 ,179 ,308 -,150 ,000

x2.1 ,000 ,000 ,000 ,000 ,000 ,000

x2.2 ,000 ,000 ,000 ,000 ,000 ,000

x2.3 ,000 ,000 ,000 ,000 ,000 ,000

x2.4 ,000 ,000 ,000 ,000 ,000 ,000

x1.4 ,000 ,000 ,000 ,000 ,000 ,000

x1.3 ,000 ,000 ,000 ,000 ,000 ,000

x1.2 ,000 ,000 ,000 ,000 ,000 ,000

x1.1 ,000 ,000 ,000 ,000 ,000 ,000

Standardized Indirect Effects (Group number 1 - Default model)

Moderasi Individual

Characteristics Satisfaction Trust Commitment Loyalty

Trust ,000 ,000 ,000 ,000 ,000 ,000

Commitment ,000 ,000 ,123 ,078 ,000 ,000

Loyalty ,000 ,000 -,009 ,024 ,000 ,000

y2.1 ,000 ,000 ,541 -,105 ,000 ,000

y2.2 ,000 ,000 ,972 -,189 ,000 ,000

y1.2 ,000 ,000 ,496 ,000 ,000 ,000

y1.1 ,000 ,000 ,255 ,000 ,000 ,000

Moderasix1x3 ,000 ,000 ,000 ,000 ,000 ,000

y3.4 ,129 ,461 ,122 ,187 -,087 ,000

y3.3 ,065 ,231 ,061 ,094 -,043 ,000

y3.2 ,119 ,425 ,112 ,173 -,080 ,000

y3.1 ,101 ,362 ,096 ,147 -,068 ,000

x2.1 ,000 ,000 ,000 ,000 ,000 ,000

x2.2 ,000 ,000 ,000 ,000 ,000 ,000

x2.3 ,000 ,000 ,000 ,000 ,000 ,000

x2.4 ,000 ,000 ,000 ,000 ,000 ,000

x1.4 ,000 ,000 ,000 ,000 ,000 ,000

x1.3 ,000 ,000 ,000 ,000 ,000 ,000

x1.2 ,000 ,000 ,000 ,000 ,000 ,000

x1.1 ,000 ,000 ,000 ,000 ,000 ,000

Modification Indices (Group number 1 - Default model) Covariances: (Group number 1 - Default model)

M.I. Par Change

e5 <--> e7 5,368 ,041

e9 <--> Satisfaction 6,491 ,021

e9 <--> e5 5,558 ,040

e11 <--> Z2 5,868 ,022

139

M.I. Par Change

e12 <--> e7 5,367 ,033

e12 <--> e11 4,088 ,032

e1 <--> Individual Characteristics 5,211 ,013

e1 <--> e12 5,946 ,033

Variances: (Group number 1 - Default model)

M.I. Par Change

Regression Weights: (Group number 1 - Default model)

M.I. Par Change

y2.1 <--- Individual Characteristics 4,919 ,323

y2.1 <--- Loyalty 9,067 ,432

y2.1 <--- y1.1 5,084 ,177

y2.1 <--- y3.4 6,214 ,181

y2.1 <--- y3.2 7,437 ,218

y2.1 <--- x2.1 4,669 ,194

y2.1 <--- x2.4 11,391 ,283

y2.1 <--- x1.4 4,584 ,173

y2.2 <--- Individual Characteristics 5,126 -,207

y2.2 <--- y3.1 4,871 -,112

y2.2 <--- x2.2 5,043 -,124

y2.2 <--- x1.4 4,578 -,108

y1.1 <--- x2.1 5,309 ,226

Moderasix1x3 <--- Individual Characteristics 11,062 ,693

Moderasix1x3 <--- Commitment 5,768 ,624

Moderasix1x3 <--- Loyalty 5,214 ,467

Moderasix1x3 <--- x2.2 8,912 ,376

Moderasix1x3 <--- x1.4 11,389 ,391

x2.1 <--- Satisfaction 4,255 ,299

x2.1 <--- y1.1 7,200 ,202

x2.3 <--- y1.2 4,522 ,185

x2.4 <--- y2.1 4,743 ,162

x2.4 <--- y3.4 4,355 ,134

140

M.I. Par Change

x1.2 <--- Individual Characteristics 9,137 ,438

x1.2 <--- Loyalty 4,583 ,306

x1.2 <--- y3.1 4,102 ,163

x1.2 <--- x2.2 8,471 ,255

x1.2 <--- x1.4 8,802 ,239

x1.1 <--- Loyalty 6,684 ,353

x1.1 <--- y3.4 6,994 ,182

x1.1 <--- y3.1 6,284 ,192

x1.1 <--- x2.4 7,591 ,219

Model Fit Summary CMIN

Model NPAR CMIN DF P CMIN/DF

Default model 47 174,228 106 ,000 1,644

Saturated model 153 ,000 0

Independence model 17 870,682 136 ,000 6,402

RMR, GFI

Model RMR GFI AGFI PGFI

Default model ,034 ,849 ,781 ,588

Saturated model ,000 1,000

Independence model ,076 ,362 ,283 ,322

Baseline Comparisons

Model NFI

Delta1 RFI rho1

IFI Delta2

TLI

rho2 CFI

Default model ,800 ,743 ,911 ,881 ,907

Saturated model 1,000 1,000 1,000

Independence model ,000 ,000 ,000 ,000 ,000

Parsimony-Adjusted Measures

Model PRATIO PNFI PCFI

Default model ,779 ,623 ,707

Saturated model ,000 ,000 ,000

Independence model 1,000 ,000 ,000

NCP

141

Model NCP LO 90 HI 90

Default model 68,228 35,902 108,456

Saturated model ,000 ,000 ,000

Independence model 734,682 645,182 831,664

FMIN

Model FMIN F0 LO 90 HI 90

Default model 1,570 ,615 ,323 ,977

Saturated model ,000 ,000 ,000 ,000

Independence model 7,844 6,619 5,812 7,492

RMSEA

Model RMSEA LO 90 HI 90 PCLOSE

Default model ,076 ,055 ,096 ,022

Independence model ,221 ,207 ,235 ,000

AIC

Model AIC BCC BIC CAIC

Default model 268,228 286,421 395,997 442,997

Saturated model 306,000 365,226 721,930 874,930

Independence model 904,682 911,262 950,896 967,896

ECVI

Model ECVI LO 90 HI 90 MECVI

Default model 2,416 2,125 2,779 2,580

Saturated model 2,757 2,757 2,757 3,290

Independence model 8,150 7,344 9,024 8,210

HOELTER

Model HOELTER

.05

HOELTER .01

Default model 84 91