Handling The Negligence of The Workers To Check The Goods Stock in The Warehouse at P.T.Rahayu Tiharda Charisma.

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Maranatha Christian University

ABSTRACT

Saat ini bisnis trading merupakan bisnis yang sedang diminati oleh banyak pebisnis di Indonesia. Banyak manfaat dari berbisnis trading ini misalnya membuka peluang untuk bekerja sama dengan perusahaan asing,

mengetahui perkembangan dunia bisnis di negara lain, memperluas jaringan, dan masih banyak lagi. Berdasarkan pengalaman saat menjalankan magang di P.T. Rahayu Tiharda Charisma, saya menemukan masalah yang

menyebabkan ketidakpuasan pelanggan terhadap layanan perusahaan ini. Oleh sebab itu, saya memutuskan untuk membahas cara mengatasi kelalaian pekerja dalam mengecek stok barang di gudang.

Saya membahas sebab dan akibat dari masalah tersebut. Menurut pengamatan saya saat bermagang, masalah ini disebabkan oleh para pekerja yang malas dalam mengecek stok karena mereka bosan dengan pekerjaannya, mereka lupa mengecek karena terus mengobrol saat bekerja, dan kurangnya pengawasan. Masalah ini mengakibatkan stok barang di gudang habis, sehingga terjadi keterlambatan dalam pengiriman dan akhirnya pelanggan merasa tidak puas. Oleh sebab itu saya menganalisa beberapa solusi pilihan beserta dampak positif dan negatif yang mungkin terjadi dari solusi tersebut. Solusi pilihan tersebut adalah membangun motivasi dengan memberikan pujian, mengajak makan siang bersama seluruh staf kantor setiap 3 bulan, dan mengawasi pekerja saat bekerja.

Setelah saya mempertimbangkan dari berbagai aspek dengan seksama, saya memutuskan menggabungkan 2 solusi pilihan untuk mengawasi

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FLOWCHART

Problem: Negligence of the

workers to check the goods stock in

the warehouse

Effects:

1. The lateness of goods delivery

2. The goods in the warehouse were out of stock

3. Unsatisfied costumers Causes:

1. They became unmotivated because they bored with regularly job

2. They distracted because they kept talking with other coworkers 3. Unsupervised workers

1. The workers will be more diligent

2. Workers become more motivated to work Potential Negative Effects:

1. They feel that they are being evaluated

2. The effect of motivation is temporary

Potential Solution II: Boss takes all staff

out for lunch employees and the boss 2. Build a good

communication each other Potential Negative Effects:

1. The workers will misunderstand the boss goodness

2. Company will spend extra money 1. Supervisor can remind workers when they make mistakes

2. Workers will be more careful in working Potential Negative Effects:

1. Workers will feel stressful because they are always monitored

2. Workers feel distrusted by supervisor

3. Lack of individual creativity

Chosen Solution:

Boss takes all staff out for lunch together every 3

months + Supervisor always supervises the

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CHAPTER I

INTRODUCTION

A. Background of the Study

Nowadays, the business world is developing and competing rapidly. More

and more competitions happen among the firms to be much better and

preferred by many customers. There are many kinds of business, and one of

them is trading business. Trading business is a business which the company

buys products from overseas and resells it locally. I agree with Paul Hata who

says “International trade is also important to the value of one's lives today.

Imagine if our choices were limited to what we can produce locally” (par. 2). I

choose an analysis about trading business because I think through this kind

of business, we can establish partnerships with foreign firms, expand the

network and have international business contacts. Besides, without the goods

and services from other countries, we like just living in a limited world.

Currently, trading business is familiar in Indonesia. There are many business

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Maranatha Christian University I had internship as a Marketing Assistant at P.T. Rahayu Tiharda

Charisma, one of chemical trading business companies in Indonesia. P.T.

RTC has many customers from industrial factories which need its products to

support their production. Therefore, it is important to build trust between

producer and customer to make good connection. Besides, P.T. RTC always

offers products with good quality and compatible price to satisfy their

customers.

When I worked at P.T. RTC, I observed that there was a main problem

which made some customers unsatisfied. I found the negligence of the

workers to check the goods stock in the warehouse. That problem caused the

delay of information if the goods in the warehouse were out of stock and may

result in the lateness of delivery. In the end, the customers would complain

about this. Considering the importance of keeping customers’ trust and

increasing the company profit, I choose how to handle the negligence of the

workers to check the goods stock in the warehouse as the topic of my term

paper.

B. Identification of the Problem

The problem that I am going to analyze is clearly stated in the questions

below:

1. What are the causes of the negligence of the workers to check the

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2. What are the potential solutions to deal with the negligence of the

workers to check the goods stock in the warehouse?

3. How is the best way to solve the problem?

C. Objectives and Benefits of the Study

The aims of the study that will be achieved in the end of this term paper

are:

1. To find out the causes of the negligence of the workers at P.T. Rahayu

Tiharda Charisma.

2. To find potential solutions to deal with the negligence of the workers at

P.T. Rahayu Tiharda Charisma.

3. To determine the best solution to deal with the negligence of the

workers at P.T. Rahayu Tiharda Charisma.

The benefit of the study for the company is the company can get insight

about the problem of the company based on my observation during my

internship. They also can try to solve it by using the best solutions that I will

analyze in the following paper.

The benefits for the readers are as follows; I expect that they will get more

knowledge and interested in trading business, how to run this business, how

to handle the problem in the company, and the importance of customer

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Maranatha Christian University The benefit of the study for me is that I can improve my skill in business

about how to analyze and determine the best solution to solve the problem in

a company. Moreover, it can be a good insight for my future job.

D. Description of the Institution

P.T. Rahayu Tiharda Charisma is a chemical company engaged in trading

business.The company was started in 1960 where the first location was at

Jalan Gang Warung no 43 Semarang. The owners of this company are 3

siblings. They joined together to establish this company. But the person who

leads P.T RTC is Mr. Santoso. For around 49 years, P.T. RTC, customers

usually called it, has been successful and now this company has had two

branches at Jalan Puri Anjasmoro and Jalan Simongan no 96 Semarang. Both of them are led by 2 siblings. P.T. RTC sells chemical tools which are

used by industrial factories in Indonesia, such as digital and analog

instruments, pH controller, digital pressure indicator, flue gas analyzer and

etc.

As a trading company, P.T. RTC has partnerships with foreign companies

both in Malaysia and Singapore. Products that the company purchased are

the quality products made in Germany, Japan, and the United States. P.T.

RTC is very concerned with the quality and competitive prices to satisfy its

customers. In addition, P.T. RTC also has a homemade product such as

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substance in the clean water. This is the first company that made this

product. Until now, the ABC water hardness test kit is demanded, especially

by the customers from Jakarta, East Java and Central Java who order this

product in the significant amounts.

E. Method of the Study

In this term paper I am going to talk about handling the negligence of the

workers to check the goods stock in the warehouse at P.T. RTC. This term

paper also will be supported by the theories from books, online research,

library research, author quotations, and the internship journal.

F. Limitation of the Study

All of my observation data based on internship journal which I wrote

everyday during internship and the experiences from workplace, together with

some books which support my study. Besides, I have analyzed the

warehouse as the place which is related with the problem during my

internship for a month.

G. Organization of the Term Paper

This term paper consists of the Abstract, which is a substance of the

discussion of the term paper in Indonesian. This section will help the readers

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Maranatha Christian University Declaration of Originality, Acknowledgements which contains my

thankfulness for people who are related to my writing term paper, and Table

of Contents which allows the readers to find the content through page

number, followed by Chapter 1 which is Introduction of study, Chapter 2, the

Problem Analysis which contains the causes and the effects of the problem,

Chapter 3, the Potential Solutions to solve the problem including the positive

and negative effects, Chapter 4, the Conclusion which choosing the best

solution of the problem, Bibliography which contains printed and electronic

sources of theories that support this term paper, and Appendix which

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CHAPTER IV

CONCLUSION

In Chapter one, I have explained the causes and the effects of the

negligence of the workers to check the goods stock in the warehouse, which

can give bad impacts to P.T.RTC. I also have discussed some potential

solutions to solve this problem including with the positive and negative

effects.

Now, this chapter will talk the best potential solution to solve this problem.

I decide to combine two potential solutions. Considering that both are very

important not only for the workers but also for the company. First, the boss

takes all staff out for lunch together every three months. Second, the

supervisor always supervises the workers’ work.

I choose to combine two potential solutions because PT. RTC should pay

attention to the quality of working and motivation. For the quality of the

working, the best solution is the supervisor always supervises the workers

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Maranatha Christian University “Most employees function better is an environment where they are being

supervised” (par. 2). Supervising the workers is a very effective way because

they will work with more concentration and focus. They will not waste their

time for chatting with other workers or do useless things. The supervisor can

also remind them directly, if they make mistakes. Hence, the quality of the

workers will be better than before. For the quality of motivation, I choose the

boss takes all the staff out for lunch together every three months because it

can create the atmosphere of the workplace to become better. It can give

good impacts to the workers. The atmosphere of working will be even more

fun and the workers will be more excited and high-spirited in working. It would

be nice if all of staff go to the office everyday not because they have to but

they want to. Good relationship among the staff and the boss can determine

good communication between them. Furthermore, my suggestion to P.T. RTC

is the company should evaluate all work activities regularly for better service,

especially the availability of the goods stock, so delivery orders will always be

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BIBLIOGRAPHY

Printed Sources

Furmston, Michael P.Sale and supply of goods. London: Cavendish

Publishing, 2000.

Weckert, John.Electronic monitoring in the workplace: controversies and

solutions. USA: Idea Group Publishing, 2004.

Electronic Sources

Baltazar, Melissa. “How to motivate your employees at work.” helium.com. 14

October 2009

<http://www.helium.com/items/250351-managers-how-to-motivate-your-employees-at-work>

Bartlain, Barbara. “How to be a great boss.” 26 March 2009. walletpop.com.

22 October 2009

<http://www.walletpop.com/blog/2009/03/26/how-to-be-a-great-boss/>

“Customer Satisfaction Assessment .” 2001. Qualityvalues.com. 8 October

2009

<http://www.qualityvalues.com/organizational_audits/organizational_au

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Maranatha Christian University Day, D. Dupont. “How to motivate your employees at work.” Helium.com. 14

October 2009

<http://www.helium.com/items/806724-managers-how-to-motivate-your-employees-at-work>

“Forgetting And Learning.” 24 March 2008. Education Guide Online. 6

October 2009

<http://www.educationguideonline.net/forgetting-and-learning/>

“Giving the Right Kind of Praise.” 2005. Leadingtoday.org. 21 October 2009

<http://www.leadingtoday.org/Onmag/2005%20Archives/feb05/praise2

2005.html>

Gratzon, Fred. “Laziness Drive All Progress.” 2009. Lazyway.blogs. 6

October2009

<http://lazyway.blogs.com/lazy_way/2006/03/laziness_drives.html>

Hale, Ali. “How to Be a Good Boss.” 26 September 2009. Dumblittleman.com.

21 October 2009

<http://www.dumblittleman.com/2009/08/how-to-be-great-boss.html>

Halsten, Eric. “How to motivate your employees at work.” Helium.com. 14

October 2009_<

http://www.helium.com/items/184737-managers-how-to-motivate-your-employees-at-work>

Hata, Paul. “Benefit of International Trade.” 19 June 2008. 10

September 2009

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Licata, Patricia P. “How to Be a Good Boss.” 2007. 21 October 2009

<http://www.new-heights-consulting.com/>

Marano, Hara E. “Life Lessons Learned on the Job.” 18 March 2003.

psychologytoday.com. 1 November 2009

Handling The Negligence of The Workers To Check The Goods Stock in The Warehouse at P.T.Rahayu Tiharda Charisma.

ABSTRACT

TABLE OF CONTENTS

FLOWCHART

CHAPTER I

INTRODUCTION

A. Background of the Study

B. Identification of the Problem

C. Objectives and Benefits of the Study

D. Description of the Institution

E. Method of the Study

F. Limitation of the Study

G. Organization of the Term Paper

CHAPTER IV

CONCLUSION

BIBLIOGRAPHY