1st attachment Descriptive Analysis of questionnaires ” Satisfaction Analysis of Foreign Tourist Attraction
Against Nature at Gunung Leuser National Park in
Bukit Lawang"
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Date of issue: Questionnaire number :
I am Christianto Y V Tarigan a college student of Management Department of Economic Faculty, University of North Sumatera, doing my thesis by collecting some datas in this research, as for my thesis is about “Satisfaction Analysis of Foreign Tourist Attraction Against Nature at Gunung Leuser National Park in Bukit
Lawang"
Please go through the following questionnaire and identify the appropriate responses for each of them. There is no such thing as a correct answer, therefore feel free to respond without reservation . Disclaimer: Your response via this questionnaire will be used strictly for academic purposes. There will not be any commercial solicitation or usage of the response in any kind/form whatsoever. I’m really obliged to you for your participation.
8. Occupation
a. Civil servants c. Businessman e. House wife b. Private employees d. Student/Student college f. Other ( 9. Average monthly income :
a. Less than 500 € d. 2,000 € - 2,999 € b. 500 € - 999 € e. 3,000 € - 4,999 € c. 1,000 € - 1,999 € f. over 5,000 € 10. Average monthly expenses :
a. Less than 250 € d. 1.000 € - 1.500 €
Stages of Tourists’ behavior at Gunung Leuser National Park in Langkat
District North Sumatera Province :
I. Introduction necessary 1. Who are you traveling with?
a. Alone c. Coworkers e. Husband or wife b. Family d. Friends f. Other (
2. What is your favorite thing?
3. Why are the tours interesting to you? a. supporting the environment conservation b. Tour packages
c. Educational
d. Facilities and infrastructure of attraction place e. The culture of the local people
f. Other (
4. Reasons why do you chose to come to Gunung Leuser National Park in Langkat District North Sumatera Province?
a. New environment c. Healthy e. Knowledge
b. Comfortable and the beautiful scenery d. Entertain f. Other (
5. What benefits do you expect by visiting Gunung Leuser National Park in Langkat District North Sumatera Province?
2ndattachment: Questionnaire of evaluating the level satisfaction The level satisfaction
Form instruction A. Importance level
Evaluating the contribution of attraction place’s indicators provided by Gunung Leuser National Park in Gunung Leuser National Park in Langkat District North Sumatera Province as a basic consideration visitors to visit the attraction place.
LI = less important QI = Quite important MI = Most important NI = Not important I = Important
B. Operation level
W = Worst GE = Good enough E = Excellent
B = Bad G = Good
Instruction: Mark (V) in the table below according on your choice.
No Attribute Importance level Operation level
LI NI QI I MI W B GE G E
Tangiable
1 Ticket expenses 2 Scenery
3 Road condition in TNGL
4 The cleanliness of attraction place
5 Facilities and infrastructure of attraction place 6 Employee appearance
Reability
No Atribute Importance level Operation level
LI NI QI I MI W B GE G E
9 The uniqueness of attraction place
10 The events are organized by tourist attractions 11 Tour packages
12 Information description 13 Feeding Time
14 Jungle Trek
15 Orang Utan Conservation 16 Rafting / Tubing
Responsive 17 Services
18 Handling complaints of visitors 19 Hospitality employees
Assurance
20 Attraction place security
21 Safety assurance of games offered 22 The competences of employee
Empathy
23 The directions of facilities 24 The board description
25 The cleanliness of rest area provided by tourist attractions
