rec ord noun plural noun: records

(1)

(2)

(3)

cre·a·tive adjective

1. relating to or involving the imagination or original ideas, esp. in the production of an artistic work.

“change unleashes people’s creative energy”

noun informal

noun: creative; plural noun: creatives 2. a person who is creative,

typically in a professional context.

rec·ord noun

plural noun: records

1. a thing constituting a piece of evidence about the past, esp. an account of an act or occurrence kept in writing or some other permanent form.

2. the sum of the past achievements or actions of a person or organization; a person or thing’s previous conduct or performance.

(4)

(5)

TANGGUNG JAWAB

SOSIAL PERUSAHAAN

Corporate Social Responsibility

6 Tanggung Jawab Sosial dan Lingkungan

Perusahaan

Corporate Social and Environment Responsibility

8 Dasar Kebijakan ESR FIF

FIF ESR Policy

8 Pelatihan ESR 2013

ESR Training 2013

9 Media Penyebaran Informasi ESR

ESR Information DIssemination Media

10 Asesmen AGC dan AFC

AGC and AFC Assessment

11 Asesmen AGC dan AFC FIFGROUP 2013

FIFGROUP AGC and AFC Assessment 2013

12 Rencana Pengembangan ESR 2014

ESR Development Plan 2014

12 Visi dan Misi ESR FIF

FIF ESR Vission and Mission

13 Tanggung Jawab Sosial Perusahaan

Corporate Social Responsibility

17 Tanggung Jawab Sosial terhadap Lingkungan

Corporate Social Responsibility towards

Environment

25 Tanggung Jawab terhadap Pelanggan

Responsibility towards Customers

28 Perlindungan Karyawan dan Aspek

Lingkungan, Kesehatan & Keselamatan Kerja

(LK3)

Employees Protection And Occupational

Environment, Health & Safety (EHS) Aspect

(6)

Corporate Social and Environment

Responsibility

PT Federal International Finance (FIF) views Corporate Social Responsibility and Environment (ESR) as compulsory and necessary, where becomes part of Company’s long-term investment. FIF is highly aware that Company’s development can not be separated from sustainability of several aspects surrounding the Company such as environment, community, customers and employees. Those factors encourage FIF to establish operational management that is accompanied by commitment to provide benefit to all aspects related with Company’s business and operational activities. The commitment is realized through Environment, Health, Safety (EHS) and Corporate Social Responsibility (CSR).

ESR program or activity which is carried through EHS is a realization of FIF’s commitment for internal aspect (Occupational Health, Safety and Environment) consists of 3 pillars of Environment, Health and Safety. The implementation of EHS has complied with AGC (Astra Green Company) assessment indicators as well as prevailing employment regulation.

For external aspect, FIF carries CSR program or activity as a contribution for the surrounding community or other stakeholders who are related with business and

Tanggung Jawab Sosial dan Lingkungan

Perusahaan

PT Federal International Finance (FIF) memandang kegiatan Tanggung Jawab Sosial dan Lingkungan (ESR) sebagai sebuah keharusan dan kebutuhan, dimana menjadi bagian dari investasi perusahaan untuk jangka panjang. FIF sepenuhnya menyadari bahwa perkembangan Perusahaan tidak dapat dipisahkan dari keberlanjutan aspek-aspek yang mengelilingi Perusahaan seperti lingkungan, masyarakat, pelanggan dan karyawan. Faktor tersebut mendorong FIF untuk menciptakan pengelolaan operasional yang diiringi oleh komitmen untuk memberikan manfaat kepada seluruh aspek yang terkait dalam kegiatan bisnis dan operasional Perusahaan. Komitmen tersebut direalisasikan melalui kegiatan Environment, Health, Safety (EHS) dan Corporate

Social Responsibility (CSR).

Kegiatan atau program ESR yang direalisasikan melalui EHS merupakan realisasi dari komitmen FIF terhadap aspek internal (Lingkungan, Kesehatan dan Keselamatan Kerja) yang terdiri dari 3 Pilar, yaitu Lingkungan (Environment), Kesehatan (Health) dan Keselamatan Kerja (Safety). Pelaksanaan EHS telah sesuai dengan pedoman penilaian AGC (Astra Green Company) dan peraturan perundang-undangan yang berlaku di bidang ketenagakerjaan.

Terhadap aspek eksternal, FIF melaksanakan kegiatan atau program CSR yang merupakan bentuk kontribusi terhadap masyarakat sekitar serta pemangku

PT Federal International Finance mengedepankan pengelolaan

bisnis yang bertanggungjawab baik secara etik maupun moral

kepada seluruh pemegang saham dan pemangku kepentingan. FIF

sepenuhnya menyadari bahwa perkembangan Perusahaan tidak

dapat dipisahkan dari keberlanjutan aspek-aspek yang mengelilingi

Perusahaan seperti lingkungan, masyarakat, pelanggan dan

karyawan.

PT Federal International Finance promotes responsible business management both etichally

and morally to all shareholders and stakeholders. FIF is fully aware that Company's

development can not be separated from several aspects sustainability that are surrounding

the Company namely environment, society, customers and employees.

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y Social Responsibility

operational activity of FIF. CSR Program is carried through 5 pillars such as Education, Income Generation Activity (IGA), Health Community, Environment and Community Relation. CSR activity implementation in FIF has complied with AFC (Astra Friendly Company) and other related regulations.

FIF social responsibility activity implementation through those 2 (two) pillars are performed in systematic procedure with clear duty and responsibility division for every executive organ. ESR and EHS organization structure is not only established at Head Office but also to Branch Office level. Through the organization structure division, FIF directs corporate social responsibilities that are directly engaged with the community, environment as well as other stakeholders. ESR activities implementation organization structure at FIF is as follows:

kepentingan lain yang terkait dengan kegiatan usaha dan operasional FIF. Program CSR dilaksanakan melalui 5 pilar, yaitu Pendidikan (Education), Pemberdayaan Ekonomi (Income Generation Activity - IGA), Kesehatan Masyarakat (Health Community), Lingkungan

(Environ-ment) dan Hubungan Masyarakat (Community Relation).

Pelaksanaan kegiatan CSR di FIF telah sesuai dengan pedoman penilaian AFC (Astra Friendly Company) serta ketentuan terkait lainnya.

Pelaksanaan kegiatan tanggung jawab sosial FIF melalui 2 (dua) pilar tersebut dilaksanakan secara sistematis sehingga seluruh program dapat terlaksana dengan pembagian tugas dan tanggung jawab yang jelas bagi setiap organ pelaksana. Struktur organisasi ESR tidak hanya di Kantor Pusat tetapi juga hingga ke tingkat cabang. Melalui pembagian struktur organisasi tersebut, FIF mengarahkan kegiatan tanggung jawab sosial perusahaan yang dapat secara langsung berhubungan dengan masyarakat, lingkungan dan pemangku kepentingan lainnya. Struktur organisasi pelaksanaan kegiatan ESR di FIF, sebagai berikut:

President Director

(Ececutive in Charge)

HC & GS Director

(Director in Charge)

Corporate Security & EHSSR Dept. Head

Astra Green Company Astra Friendly Company Social Responsibility EHS Corp. EHS & Social

Responsibility Sub. Dept. Head

Corp. Security Sub. Dept. Head

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FIF ESR Policy

FIF ESR activity sustainable implementation complies with applicable law and regulation principal, also accompanied by FIF ESR vision and strategy based on 4 (four) primary pillars. In its implementation, FIF also holds several foundations, as follows:

a. Law No. 40 of 2007 regarding Limited Company, Article 74 clause 4.

b. Government Regulation No. 47 of 2012 regarding Corporate Social and Environmental Responsibility for Limited Company.

c. Catur Dharma Astra,

d. Astra Green Company (AGC) and Astra Friendly Company (AFC) standardization

e. President Letter

f. EHS & CSR Corporate Policy

g. Astra Green Company and Astra Friendly Company Management System

h. PDCA (Plan, Do, Check, Action) Process

ESR Training 2013

As part of sustainable corporate social responsibility activity implementation, FIF periodically performs ESR training participated by employees at FIF Branch Office nationwide. ESR training implementation throughout 2013 was participated by 138 branch offices with detail as follows:

Dasar Kebijakan ESR FIF

Pelaksanaan kegiatan ESR FIF dilakukan secara berkesinambungan sesuai dengan landasan-landasan hukum dan peraturan yang berlaku, juga diiringi oleh visi dan strategi ESR FIF berdasarkan 4 (empat) pilar utama. Dalam proses implementasinya FIF memiliki beberapa panduan utama, yaitu:

a. UU No. 40 tahun 2007 tentang Perseroan terbatas pasal 74 ayat 4;

b. Peraturan Pemerintah No. 47 tahun 2012 tentang Tanggung Jawab Sosial dan Lingkungan Perseroan Terbatas;

c. Catur Dharma Astra;

d. Standardisasi Astra Green Company (AGC) dan Astra

Friendly Company (AFC);

e. President Letter;

f. EHS & CSR Corporate Policy;

g. Sistem manajemen Astra Green Company dan Astra

Friendly Company;

h. Proses PDCA (Plan, Do, Check, Action).

Pelatihan ESR 2013

Sebagai bagian dari pelaksanaan kegiatan Tanggung Jawab Sosial Perusahaan secara berkelanjutan, FIF secara berkala melaksanakan pelatihan ESR yang dapat diikuti oleh karyawan di kantor cabang FIF seluruh Indonesia. Pelaksanaan pelatihan ESR selama tahun 2013 diikuti oleh 138 cabang dengan rincian sebagai berikut:

Pelatihan ESR 2013 ESR Training 2013

No Tempat Training_{Training Place} Tanggal_Date Jumlah Cabang_Branch

1 FIFGROUP Bandung 1 10 - 11 Juni 10

2 FIFGROUP Jambi 11 -12 April 6

3 FIFGROUP Palembang 11 -12 April 7

4 FIFGROUP Cilegon 13 - 14 Maret 7

5 FIFGROUP Makassar 13 - 17 Mei 3

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ESR Information Dissemination Media

FIF provides FIF Company profile media information and FIF ESR activity socialization for external parties especially for the activities as synergy with ESR partners (social organization, education, public). Through the information media, FIF is committed to provide appropriate information as part of implemented Corporate Social Responsibility activities accountability.

FIF ESR information media is carried through several media, as follows:

1. Annual Report 2. Pamflet 3. Website

4. Internal Media (Bulletin Board 5. FIF CSR Activity

Pelatihan ESR 2013 ESR Training 2013

No Tempat Training_{Training Place} Tanggal_Date Jumlah Cabang_Branch

7 FIFGROUP Banda Aceh 18 - 19 Desember 4

8 FIFGROUP Karawang 20 - 21 Februari 12

9 FIFGROUP Surabaya 20 - 21 Juni 20

10 FIFGROUP Pontianak 23 - 24 Mei 6

11 FIFGROUP Banjarmasin 25 - 26 April 7

12 FIFGROUP Semarang 25 - 26 Maret 16

13 FIFGROUP Jakarta 2 6 - 7 Februari 7

14 FIFGROUP Denpasar 7 - 8 Maret 6

15 FIFGROUP Balikpapan 8 - 12 April 4

16 FIFGROUP Metro 8 - 9 April 7

17 FIFGROUP Mataram 8 - 9 Maret 5

Jumlah Total 138

Media Penyebaran Informasi ESR

FIF menyediakan media informasi company profile FIF dan sosialisasi kegiatan ESR FIF kepada pihak external khususnya dalam kegiatan yang bersifat sinergi dengan mitra ESR (lembaga sosial, pendidikan, masyarakat umum). Melalui media informasi tersebut, FIF berkomitmen untuk menghadirkan informasi yang memadai sebagai bagian dari pertanggungjawaban kegiatan tanggung jawab sosial Perusahaan yang dilakukan.

Media informasi kegiatan ESR FIF dilakukan melalui:

1. Laporan Tahunan; 2. Brosur;

3. Website;

4. Media Internal (Mading); 5. Program Kegiatan ESR FIF.

(10)

AGC and AFC Assessment

FIF ESR implementation is periodically assessed to ensure quality and efficiency of donation provided under Astra Green Company (AGC) standardization as a reference of social responsibility implementation on environment aspect and Astra Friendly Company (AFC) as guidance for social responsibility implementation on social aspect.

AGC consists of four pillar, Green Strategy, Green Process, Green Product, and Green Employee. Each pillar is placed as foundation for policy, mechanism with final result as products and services as well as employees’ attitude. While, AFC promotes three key factors, value, mindset and behavior. Through AFC and AGC, every FIF branch office conducts assessment towards its performance on those two aspects annually. AGC implements three assessments that are self-assessment methods, cross-assessment as inter-branch assessment and corporate assessment performed by Astra International.

Hereinafter, AFC assessed branch office performance based on Key Performance Indicators related with social responsibility initiatives implementation. AGC assessment result consists of Gold (Highest), Green, Blue and Red (Lowest), while AFC applies different predicates, 5 stars (highest), 4 stars, 3 stars, 2 stars and 1 star (lowest). FIF ESR assessment is carried internally by AFC and AFC of FIFGROUP. Detail of FIF ESR assessment in 2013 is as follows:

Asesmen AGC dan AFC

Pelaksanaan ESR FIF dievaluasi secara berkala untuk memastikan kualitas serta efisiensi bantuan yang diberikan dengan standardisasi Astra Green Company (AGC) sebagai rujukan pelaksanaan tanggung jawab bidang lingkungan dan Astra Friendly Company (AFC) sebagai rujukan pelaksanaan tanggung jawab bidang sosial.

AGC terdiri dari empat pilar Green Strategy, Green Process,

Green Product, dan Green Employee. Masing-masing pilar

menjadi payung bagi kebijakan, mekanisme, hasil akhir berupa produk dan layanan, serta perilaku karyawan. Sementara, AFC mengedepankan tiga komponen utama, yaitu value, mindset, dan behavior. Melalui AFC dan AGC, setiap cabang FIF setiap tahun menjalani penilaian atas kinerjanya di kedua bidang tersebut. AGC menerapkan tiga macam penilaian, yaitu self assessment,

cross-assessment yang merupakan penilaian antar cabang, dan corporate assessment yang dilaksanakan Astra

International.

Selanjutnya, AFC menilai kinerja cabang berdasarkan Indikator Kinerja Utama bagi penerapan inisiatif-inisiatif tanggung jawab sosial. Hasil penilaian AGC adalah predikat Emas (tertinggi), Hijau, Biru, dan Merah (terendah), sementara AFC memberlakukan predikat Bintang 5 (tertinggi), Bintang 4, Bintang 3, Bintang 2, dan Bintang 1 (terendah). Penilaian atau asesmen ESR FIF dilaksanakan secara internal oleh AGC dan AFC FIF GROUP. Rincian asesmen ESR FIF selama tahun 2013, sebagai berikut:

Rincian asesmen ESR FIF selama tahun 2013 Detail of FIF ESR assessment in 2013 Pencapaian AFC

AFC Achievement AFC Pencapaian AGCAGC Achievement AGC

Bintang 5 5 stars 4 Emas Gold 0

Bintang 4 4 stars 79 Hijau Green 54

Bintang 3 3 stars 3 Biru Blue 31

Bintang 2 2 stars 1 Merah Red 0

Bintang 1 1 stars 0 Hitam Black 0

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FIFGROUP AGC and AFC Assessment

2013

External Assessment

Four branches were appointed with owned and standardized building that are Jakarta 2, Denpasar, Cilegon, Kudus. External assessment carried on 4 (four) FIF branch office were conducted by ESR Astra International & Joint Certification by SAI Global.

Asesmen AGC dan AFC

FIFGROUP 2013

Asesmen Eksternal

Empat cabang terpilih dengan kriteria gedung milik & sesuai dengan jadwal pelaksanaan asesmen cabang, yaitu : Jakarta 2, Denpasar, Cilegon, Kudus. Asesmen Eksternal yang dilaksanakan terhadap 4 (empat) cabang FIF tersebut dilaksanakan oleh ESR Astra International &

Joint Certification oleh SAI Global.

Cilegon

Jakarta 2

Kudus

Denpasar

Hijau - Bintang 3 Green - 3 Stars Hijau - Bintang 3 Green - 3 Stars Biru- Bintang 4 Blue - 4 Stars Biru- Bintang 4 Blue - 4 Stars Tanggung Ja wab Sosial P erusahaan - Compan y Social Responsibility

0

54

31

0

AGC 2013

Jumlah Cabang AGC 2013 Number of AFC-certified branches 2013

4

79

3

1

0 Bintang 5/

5 Stars

Bintang 4/

4 Stars

Bintang 3/

3 Stars

Bintang 2/

2 Stars

Bintang 1/

1 Stars

Jumlah Cabang AFC 2013 Number of AFC-certified branches 2013

Emas /

Gold

Hijau /

Green

Biru /

Blue

Merah /

Red

Hitam /

Black

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ESR Development Plan 2014

FIF ESR activity is set of activity implemented in sustainable manner by considering the realization both for present time or in next years coming. To ensure FIF ESR activity sustainability, the Company has formulated ESR working program for 2013 with certain efforts focused to each pillar, among others:

• Education Pillar

Teacher Training, Motorcycle Training and Bintang Scholarship.

• Economic Development Pillar Inspiring Entrepreneurs Program. • Health Pillar

25,000 Success Donors Program. • Environment Pillar

2,500 Planted Trees at Conservation Area Program. • Community Relation Pillar

Free Pick-up Service for 5,000 people.

FIF ESR Vision and Mission

CSR activity implementation at FIF is based on FIF CSR vision and mission, as follows:

Vision

To establish wealthy society that encourages Company’s business development and sustainability.

Mission

• To expand education opportunity for future generation;

• To foster occupational awareness and safety aiming to enhance collective safety;

• To assist community living quality improvement through independent economy empowerment; • To participate in improving public health quality; • Altogether with the community, to establish healthy

and comfortable environment.

Objectives

• To preserve Company’s business sustainability by

Rencana Pengembangan ESR 2014

Kegiatan ESR FIF merupakan kegiatan yang disusun secara berksinambungan dengan memperhatikan realisasi baik saat ini maupun di masa yang akan datang. Guna memastikan keberlangsungan kegiatan ESR FIF, Perusahaan telah merumuskan program kerja ESR tahun 2014 dengan upaya yang berfokus pada setiap Pilar, yaitu:

• Pilar Pendidikan

Pelatihan Guru, Teknik Sepeda Motor dan Beasiswa Bintang.

• Pilar Pemberdayaan Ekonomi Program Pengusaha Inspiratif.

• Pilar Kesehatan

Program 25.000 Pendonor Berhasil.

• Pilar Lingkungan

Program 2.500 Pohon Tertanam di Area Konservasi.

• Pilar Hubungan Masyarakat

Layanan Antar-Jemput Gratis untuk 5.000 orang.

Visi dan Misi ESR FIF

Pelaksanaan kegiatan CSR di FIF didasarkan pada visi dan misi CSR FIF yaitu:

Visi

Menjadikan masyarakat sejahtera yang mendukung kesinambungan dan perkembangan bisnis perusahaan.

Misi

• Memperluas kesempatan pendidikan bagi generasi

penerus bangsa;

• Menumbuhkan kesadaran akan keamanan kerja yang

bertujuan pada peningkatan keselamatan bersama;

• Membantu peningkatan kualitas hidup masyarakat

dengan pemberdayaan ekonomi mandiri;

• Berperan serta memperbaiki kualitas kesehatan

masyarakat;

• Bersama-sama dengan masyarakat menciptakan

lingkungan hidup yang sehat dan nyaman.

Tujuan

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enhancing stakeholders’ involvement to support corporate social responsibility activity;

• To establish corporate image to be admired by the society.

Corporate Social Responsibility

ESR Program 2013

FIF performed corporate social responsibility activity through its participation on ESR synergy program with Astra International on Astra Green Lifestyle and Rumah Pintar program, Financial Service Astra on Blood Donation program, Astra Honda Motor on Motorcycle Engineering program, PMI on Blood Donation program, Education Agency on Teacher Training program, Universities on FIFGROUP Goes to Campus program and several Social Foundations on social bus and other education/infrastructures/gorceries donation as well as other program.

meningkatkan keterlibatan stakeholders untuk menunjang kegiatan tanggung jawab sosial perusahaan;

• Membangun image perusahaan hingga dicintai

masyarakat.

Tanggung Jawab Sosial Perusahaan

Program ESR FIF

FIF PRO FIF HEALTH FIF EDU FIF GREEN FIF ACT

CSR

EDUCATION

HEALTH

IGA

ENVIRONMENT

FIF melaksanakan kegiatan tanggung jawab sosial perusahaan melalui partisipasi dalam program sinergi kegiatan ESR bersama Astra International dalam program Astra Green Lifestyle dan Rumah Pintar, Financial

Service Astra dalam program Donor Darah, Astra Honda

Motor dalam program Teknik Sepeda Motor, PMI dalam program Donor Darah, Dinas Pendidikan dalam program Pelatihan Guru, Universitas dalam program FIFGROUP

Goes to Campus, dan banyak Yayasan/Lembaga Sosial

dalam program bis sosial dan bantuan pendidikan/sarana prasarana/sembako/dan lain-lain.

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Pelatihan Guru

Teacher Training

2011 2012 2013

3.914

Guru Teacher Guru

3.406

Teacher Guru

6.384

Teacher

Donor Darah

Blood Donation

2011 2012 2013

5.217

pendonor darah berhasil

succes donors

7.305

succes donors

14.243

succes donors

Usaha Kecil & Dana Bergulir

Small Enterprise and Revolving Fund

10

4

15

Kelompok IGA IGA Groups 2011 Kelompok IGA IGA Groups 2012 Kelompok IGA IGA Groups 2013

Penghijauan Hutan Kota

dan Konservasi

City forest and Consevation

Qurban

Qurban

2.462

pohon di hutan kota secara nasional, universitas, dan sekolah

trees in urban forests nationally, universities, and schools

2013

13.600

kantong-package 2012

8.805

kantong-package 2011

> 400

kantong-package

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In brief, FIF ESR activity implementation in 2013 is as follows:

Secara singkat, pelaksanaan kegiatan ESR FIF selama tahun 2013, meliputi:

Pelaksanaan Kegiatan ESR FIF GROUP FIF ESR Activity Implementation in 2013 Jenis Kegiatan

Type of Activity Kegiatan 20132013 Activity Kegiatan 20122012 Activity Kegiatan 20112011 Activity

A FIF Pendidikan FIF Education

Pelatihan Guru Teacher Training 6.384 guru dari 2.309 sekolah mendapatkan pelatihan 6,384 Teacher from 2,309 schools participated on the training 3.406 guru mendapatkan pelatihan 3,406 Teacher participated on the training 3.914 Guru 3.914 Teacher

Beasiswa SD/ Elementary School

Scholarship 381 Siswa381 Students 311 Siswa311 Students 198 Siswa198 Students

Beasiswa SMP/ Junior High School Scholarship 55 Siswa 55 Students 38 Siswa 38 Students 29 Siswa 29 Students

Beasiswa SMU/ / High School Scholarship 81 Siswa 81 Students 19 Siswa 19 Students 5 Siswa 5 Students

Beasiswa Perguruan Tinggi/

UniversityScholarship 43 Mahasiswa 43 Students 35 Mahasiswa 35 Students 17 Mahasiswa 17 Students

Renovasi dan Perlengkapan Sekolah

Rennovation and School Equipment 4.638 buku komik Safety Riding

4,638 Safety Riding comic books

Tebar Buku Tuai Ilmu > 3.000 buku

Tebar Buku Tuai Ilmu > 3,000 books

B FIF Pemberdayaan Ekonomi Masyarakat FIF Public Economy Empowerment

Usaha Kecil & Dana Bergulir

Small Enterprise and Revolving Fund

15 kelompok IGA 15 IGA Groups 10 kelompok IGA 10 IGA Groups Program pemberdayaan ekonomi di cabang implementasi AFC 4 kelompok IGA Econonomic empowerment at AFC implementation branch 4 IGA Groups

Sharing Tips Sukses Pengusaha

Enterpreneurship Succsess Tips Sharing

1.581 peserta memperoleh sharing mengenai mindset berwirausaha 1,581 participants participated in enterpreneurs mindset sharing session 4.743 peserta memperoleh sharing mengenai mindset berwirausaha

4,743 participants participated in enterpreneurs mindset sharing session

Program sharing komunitas pengusaha dengan tema “Mari Berbagi Ilmu”

Enterpreneur sharing community program carying the theme “Lets Share Knowledge”

C FIF Kesehatan Masyarakat FIF Public Health

Posyandu 10 Posyandu binaan_{10 Partner Posyandu} 10 Posyandu binaan_{10 Partner Posyandu} 4 Posyandu binaan_{4 Partner Posyandu} Donor Darah Blood Donation 14.243 pendonor darah berhasil 14,243 succes donors 7.305 pendonor darah berhasil 7,305 succes donors 5.217 pendonor darah berhasil 5,217 succes donors

Pelayanan Kesehatan Gratis

Free Health Care 1.240 pasien terlayani1,240 patients 1.500 pasien terlayani1,500 patients 773 pasien terlayani773 patients

Operasi Gratis

Free Operation Treatment

10 Pasien Hernia 10 Hernia Patients 2 Pasien Colostomy 2 Colostomy Patients 2 Pasien Colostomy 2 Colostomy Patients

Mobil Tim Medis

Medical Team Car

10.709 orang terlayani

10,709 people served

Donasi Mobil Tim Medis

Medical Team Car Donation

Mobil Layanan Peduli Kemanusiaan

Humanity Service Car

Melayani > 5.000 orang Serving > 5,000 people Melayani > 5.000 orang Serving > 5,000 people Melayani > 5.735 orang Serving > 5,735 people

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Pelaksanaan Kegiatan ESR FIF GROUP FIF ESR Activity Implementation in 2013 Jenis Kegiatan

Type of Activity Kegiatan 20132013 Activity Kegiatan 20122012 Activity Kegiatan 20112011 Activity

D FIF Lingkungan Hidup FIF Environment

Penghijauan Hutan Kota dan Konservasi

City forest and Consevation

2.462 pohon di hutan kota secara nasional, universitas, dan sekolah

2,462 trees in urban forests nationally, universities, and schools

48.380 pohon, di TN. G. Halimun, Tn. Gede Pangrango, Hutan Wanagama, Gunung Kidul, dan hutan kota secara nasional

48 380 trees, in Mount Halimun National Forest, Gede Pangrango National Forest, Wanagama, Gunung Kidul, and national urban forest

2.000 pohon, program konservasi terumbu karang dan tukik

2,000 trees, coral reef conservation program and hatchlings

Program Cleaner Production

Cleaner Production Program

Program Freon Matrix di Area DIY

Freon Matrix Program in Yogyakarta

Program reduce, reuse dan recycle

Reduce, reuse and recycle Program

Program reduce, reuse dan recycle

Reduce, reuse and recycle Program

E FIF Hubungan Masyarakat FIF Public Relation

Sumbangan Lingkungan Environment Donation 80 Panti asuhan 80 Orphanage 77 Panti asuhan 77 Orphanage > 75 Sponsorship > 75 Sponsorships

Amal untuk Rumah Ibadah

Religious Facility Donation

> 40 rumah ibadah > 40 Religious Facilities > 40 rumah ibadah > 40 Religious Facilities > 40 rumah ibadah > 40 Religious Facilities Khitanan Massal Mass Circumcision 605 anak 605 children 400 anak 400 children 115 anak 115 children Qurban

Qurban 13.600 kantong dari 260 kambing dan 2 sapi

13,600 package from 260 goats and 2 cows

8.805 kantong dari 163 kambing dan 43 sapi di 83 cabang

8,805 package from 163 goats and 43 cows in 83 branch.

> 400 kantong

> 400 package

Program Difable Mandiri

Difable Mandiri Program

Program bekerja di perusahaan untuk para difable

Working opportunity in the Company for difable

Mobil Sosial dan Bis Sosial

Social Car and Social bus 10.956 orang terlayani dari 93 lembaga sosial

10,956 people from 93 social organizations served

4.532 orang terlayani, dari 87 lembaga sosial

4,532 people from 87 social organizations served

Melayani >4.554 orang dari 81 lembaga sosial

Serving > 4,554 people from 81 social organizations

Mobil Layanan Masjid Melayani 14 Masjid, 679

orang

Serving 14 Mosque, 679 people

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Pengelolaan Dana ESR 2013

Anggaran yang dialokasikan untuk merealisasikan kegiatan ESR FIF selama tahun 2013 mencapai Rp5.022.134.704, dengan rincian sebagai berikut:

(dalam rupiah) (dalam rupiah)

Pengelolaan Dana ESR 2013 ESR Fund Management 2013

Focus Actual CSR 2013 _{FIF Syariah 2013}Actual Ta’zir Total Focus

Pendidikan 1.706.661.733 1.706.661.733 Education

Pemberdayaan Ekonomi 253.767.835 98.000.000 351.767.835 Economy

Kesehatan Masyarakat 860.644.445 10.000.000 870.644.445 Public Health

Lingkungan Hidup 49.695.200 129.752.000 1.179.447.200 Environment

Hubungan Masyarakat 13.613.491 913.613.491 Public Relation

Jumlah 3.784.383.704 1.237.752.000 5.022.134.704 Total

Secara terperinci, kegiatan ESR FIF selama tahun 2013 sesuai dengan lingkup kegiatan dibagi ke dalam kegiatan Tanggung Jawab Sosial terhadap lingkungan, kegiatan pelibatan dan pengembangan masyarakat serta kegiatan Tanggung Jawab Sosial terhadap Pelanggan. Rincian kegiatan-kegiatan tersebut, sebagai berikut:

Tanggung Jawab Sosial Terhadap

Lingkungan

Kegiatan Tanggung Jawab Sosial terhadap lingkungan didasarkan pada kesadaran FIF untuk berpartisipasi dalam upaya pelestarian lingkungan sebagai salah satu aspek yang terkait kegiatan operasional sehari-hari Perseroan. Pelaksanaan kegiatan tanggung jawab sosial terhadap lingkungan didasarkan pada Pilar ESR dalam aspek Lingkungan Hidup.

Pada tahun 2013, pelaksanaan kegiatan tanggung jawab sosial terhadap lingkungan diselenggarakan melalui kegiatan tanam pohon di hutan kota atau area

ESR Fund Management 2013

Budget allocated to realize FIF ESR activity throughout 2013 reached to Rp5,022,134,704, with detail as follows:

Comprehensively, FIF ESR in 2013 based on scope of activity is divided into Corporate Social Responsibility on Environment, community involvement and development and Corproate Social Responsibility towards the customers. Detail of those activities are as follows:

Corporate Social Responsibility

towards Environment

Corporate Social Responsibility towards the environment is based on FIF awareness to participate on environment preservation initiative as one aspect related with Compan’s daily operational activity. Social responsibility activity implementation towards the environment is based on ESR Pillar on Environment aspect.

In 2013, corporate social responsibility activity implementation was performed through tree planting activity at city forest or conservation area, environment

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2.462 pohon di 10 lokasi kegiatan (Kantor Pusat, Cilegon, Jakarta 2, Jakarta 3, Rangkasbitung, Distric Bandung, Kudus, Mempawah, Singkawang, Luwuk).

Dampak Keuangan

Anggaran yang dialokasikan untuk merealisasikan kegiatan tanggung jawab sosial terhadap lingkungan pada tahun 2013 mencapai Rp1.179.447.200.

Pelibatan dan Pengembangan Masyarakat

Salah satu kegiatan FIF yang ditujukan untuk memenuhi apek pertanggungjawaban sosial Perusahaan terhadap pelibatan dan pengembangan masyarakat dilaksanakan melalui kegiatan Pelatihan Guru, Beasiswa, dan kegiatan FIF Goes to Campus.

Pilar Pendidikan

• Kegiatan Pelatihan Guru

Pelaksanaan kegiatan pelatihan guru pada tahun 2013 melibatkan hingga 6.384 guru di 2.309 sekolah, dilaksanakan di 19 kota/cabang.

• Program Beasiswa

FIF menyelenggarakan program beasiswa pendidikan kepada siswa yang dianggap berprestasi melalui program beasiswa internal dan eksternal. Pelaksanaan program beasiswa internal FIF selama tahun 2013 diberikan kepada 245 anak dan program beasiswa eksternal diberikan kepada 315 anak.

• FIF Goes to Campus

Sebagai bagian dari komitmen untuk mengembang-kan masyarakat dari aspek pendidimengembang-kan, FIF menye-lenggarakan kegiatan FIF Goes to Campus di beberapa kampus. Melalui kegiatan FIF Goes to Campus, FIF juga memberikan beasiswa serta mengadakan kesempatan rekrutmen langsung untuk mahasiswa universitas yang bersangkutan, diantaranya: 1. Universitas Panca Sakti Tegal

Bantuan beasiswa senilai Rp25.000.000 serta mengadakan rekrutmen bagi para mahasiswa Universitas Panca Sakti, Tegal.

activities location (Head Office, Cilegon, Jakarta 2, Jakarta 3, Rangkasbitung, Bandung Distric, Kudus, Mempawah, Singkawang, Luwuk).

Financial Impact

Budget allocated to perform corporate social responsibility activity on environmental aspect in 2013 amounted to Rp1,179,447,200.

Community Involvement and Development

One of FIF activity is aimed to comply with corporate social responsibility aspect on community involvement and development that is carried through Teacher Training, Scholarship and FIF Goes to Campus program.

Education Pillar

• Teacher Training Activity

Teacher training activity in 2013 participated by up to 6,384 teachers from 2,309 schools, organized at 19 cities/branches.

• Scholarship Program

FIF provides education scholarship program to excellent students through internal and external scholarship program. FIF internal scholarship program implementation throughout 2013 was provided to 245 students and external scholarship program was provided to 315 children.

• FIF Goes to Campus

As part of the commitment on community development from education aspect, FIF implements FIF Goes to Campus activity in several universities. Through FIF Goes to Campus activity, FIF also provides scholarship and performed direct recruitment for the students on respective Universities, namely:

1. Universitas Panca Sakti Tegal

Scholarship support amounted to Rp25.000.000 and recruitment for Universitas Panca Sakti, Tegal students.

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2. Universitas Padjajaran, Bandung.

Bantuan beasiswa berupa laptop senilai Rp28.000.000 serta rekrutmen mahasiswa sebagai karyawan FIF.

Selain program tersebut, FIF juga melaksanakan kegiatan tanam 100 pohon di lingkungan kampus Universitas Padjajaran, Bandung.

3. Universitas Sahid

Partisipasi FIF dalam acara ulang tahun (Dies

Natalis) Universitas Sahid. Kontribusi FIF dalam

kegiatan tersebut berupa penyelenggaraan kegiatan donor darah, pengobatan gratis, pembagian bantuan sembako murah, pembukaan gerai service hp gratis serta penyelenggaraan pameran motor.

4. Universitas Bina Sarana Informatika

FIF berpartisipasi dalam memberikan materi kuliah umum kepada mahasiswa BSI serta program beasiswa senilai Rp25.000.000. FIF

2. Universitas Padjajaran, Bandung

Scholarship support in form of laptop valued of Rp28.000.000 and students recruitment to become FIF employees.

Besides the donation and scholarship program, FIF also implemented 100 trees planting in Universitas Padjajaran circumstances, Bandung.

3. Universitas Sahid

FIF’s participation on Universitas Sahid anniversary (Dies Natalis). FIF’s contribution on the activity is realized through blood donation, free medical treatment, groceries package, free mobile phone service outlet and motorcycle exhibition activities.

4. Universitas Bina Sarana Informatika

FIF participated in providing general lecture material to BSI students and scholarship valued of Rp25.000.000. FIF also performed sutdents Bantuan Beasiswa “FIF Peduli Pendidikan” Universitas Pancasakti, Tegal

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juga menyelenggarakan rekrutmen mahasiswa untuk menjaring potensi mahasiswa BSI bergabung dengan FIF.

5. Program FIF Credit Analysis

FIF juga menyelenggarakan program FIF Credit

Analysis di Sekolah Menengah Kejuruan (SMK)

mencakup 24 SMK di 23 kota dalam bentuk program pengajaran analisa kredit bagi siswa SMK oleh karyawan FIF.

Pilar Pemberdayaan Ekonomi Masyarakat

FIFGroup bersama KOPALUNDIP Peduli

Pada akhir tahun 2013, FIF melaksanakan kegiatan Tanggung Jawab Sosial Perusahaan melalui kegiatan bersama dengan Koperasi Alumni Undip (Kopalundip) mengadakan kegiatan sosial yaitu penyaluran dana untuk pemberdayaan UMKM khususnya di Desa Ngampin Kota Ambarawa Kabupaten Semarang.

recruitment to cater BSI students potential to join with FIF.

5. FIF Credit Analysis Program

FIF also performed FIF Credit Analysis program at vocational schools covering 24 vocational schools in 23 cities in form of credity analysis learning program for vocational school students from FIF employees.

Community Economy Empowerment Pillar

FIFGROUP with KOPALUNDIP Peduli

At the end of 2013, FIF implements Corporate Social Responsibility program through synergy with Undip Alumni Cooperatives (Koperasi Alumni Undip - Kopalundip) in social activity that was disbursing SME empowerment fund support especially at Ngampin Village, Ambarawa City, Semarang Regent.

Bantuan Pelatihan Guru SMK, Jayapura

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On the first phase started on January 3rd_{, 2013, the}

activity has disbursed fund to 50 SME amounted to Rp50 million and currently growing to 88 SME. For the second phase, FIFGROUP’s management redisbrused donation for SME amounted to Rp50 million and 1 unit Honda motorcycle that will be used as SME coordinator operational vehicle and fund support amounted to Rp5.000.000 for TPA renovation.

Entrepreneurs Training

FIF performs economy development activity to improve public capacity as benefit recipient in performing economic activity both individually and organizationally through independency. The activity is performed through entrepreneurship training reaching to 1,581 participants aiming to observe entrepreneurs potential and produce new entrepreneurs as well as internalize independency ethics to the training participants. Pada tahap pertama yang dimulai pada tanggal 3 Januari

2013 lalu, kegiatan tersebut telah menyalurkan dana kepada 50 UMKM sebesar Rp 50 juta dan hingga saat ini terus berkembang menjadi 88 UMKM. Untuk tahap kedua ini manajemen FIFGROUP kembali menggulirkan bantuan bagi UMKM sebesar Rp 50 juta serta satu unit motor Honda sebagai sarana operasional koordinator UMKM dan bantuan dana sebesar Rp5.000.000 untuk pengembangan Taman Pendidikan Al-Quran (TPA). Pemberdayaan Ekonomi

FIF melaksanakan kegiatan pemberdayaan ekonomi guna meningkatkan kapasitas masyarakat sebagai penerima manfaat dalam melakukan aktivitas ekonomi secara individu maupun organisasi menuju kemandirian. Kegiatan tersebut dilaksanakan melalui pelatihan wirausaha mencapai 1.581 peserta dengan tujuan untuk menggali potensi dan melahirkan wirausahawan baru serta menanamkan etos kemandirian kepada peserta pelatihan.

Bantuan Pelatihan Servis Motor Motorcycle Service Training Assistance

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Partner Karang Taruna

Community involvement and development commitment realization is also perfomed through Partner Karang Taruna activity. The activity is focused on youth development through Karang Taruna to develop their self through business support donation. Partner Karang Taruna activity realization throughout 2013, as follows:

• Jati Padang District Karang Taruna

LP2KT training facility valued Rp15.000.000

• Setiabudi District Karang Taruna

Donation for Kedai Setiabudi Restaurant amounted to Rp10.000.000

• Guntur Karang Taruna

Donation for Kedai Guntur amounted to Rp10.000.000

Karang Taruna Binaan

Perwujudan komitmen pelibatan dan pengembangan masyarakat juga dilaksanakan melalui kegiatan Karang Taruna Binaan. Kegiatan tersebut berfokus pada pemberdayaan generasi muda melalui Karang Taruna untuk mengembangkan diri melalui bantuan kegiatan usaha. Realisasi kegiatan Karang Taruna Binaan selama tahun 2013, antara lain:

• Karang Taruna Kelurahan Jati Padang

Pemberian pelatihan LP2KT senilai Rp15.000.000 • Karang Taruna Kecamatan Setiabudi

Pemberian bantuan untuk Rumah Makan Kedai Setiabudi senilai Rp10.000.000.

• Karang Taruna Guntur

Pemberian bantuan untuk kedai Guntur senilai Rp15.000.000.

Bantuan alat usaha di 5 (lima) kota besar Indonesia Productive Tools Donation in 5 (five) major cities in Indonesia

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Donation for motorcycle steam wash valued Rp10.000.000.

Public Health Pillar

Health Service Activity

As part of commitment to the society, FIF periodically implements several activities related with public health service. Throughout 2013, public service activity implementation in 2013, as follows:

• Periodic blood donation activity covering 137 branches and synergy (periodic)

• Partnership for PMI Blood Donation outlet in several • Karang Taruna Cilandak

Pemberian bantuan untuk cuci steam motor senilai Rp10.000.000.

Pilar Kesehatan Masyarakat

Kegiatan Layanan Kesehatan

Sebagai bagian dari komitmen kepada masyarakat, FIF secara rutin menyelenggarakan kegiatan terkait layanan kesehatan kepada masyarakat. Selama tahun 2013, pelaksanaan kegiatan layanan kesehatan selama tahun 2013, sebagai berikut:

• Kegiatan donor darah rutin mencakup 137 cabang dan sinergi (rutin).

• Menyediakan kerja sama gerai donor darah PMI Bantuan modal usaha penanaman brokoli, Bandung Broccoli planting business capital assistance, Bandung

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Tanah Abang and Metropilitan Mall Bekasi.

• Free medical treatment with total patient reached to 1240 patients.

• Free hernia operation for 10 patients. • 10 posyandu development.

• Free mass circumcision for 605 children.

Public Relation Pillar

Social bus

FIF provides transporation support for social institution with certain social, education, health & religious activities criteria as well as to support office operational activity. As of 2013, FIF Social Bus has served 10,956 pessengers from 360 institutions & internal party. Senayan City, Pusat Grosir Tanah Abang dan

Metropolitan Mall Bekasi.

• Layanan kesehatan gratis dengan total pasien mencapai 1240 orang.

• Operasi hernia gratis mencapai 10 pasien. • Pendirian 10 posyandu.

• Kegiatan Khitanan massal gratis untuk 605 anak.

Pilar Hubungan Masyarakat

Bis Sosial

FIF memberikan bantuan transportasi bagi lembaga sosial yang membutuhkan dengan kriteria kegiatan sosial, pendidikan, kesehatan & keagamaan serta menunjang kegiatan operasional kantor. Hingga tahun 2013, Bis Sosial FIF telah melayani 10.956 penumpang dari 360 lembaga & internal.

Kegiatan donor darah rutin mencakup 137 cabang dan sinergi (rutin) Periodic blood donation activity covering 137 branches and synergy (regular)

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Selain pengadaan Bis Sosial tersebut, FIF juga menyalurkan bantuan tanggap darurat bencana, bantuan Qurban, bantuan untuk panti asuhan.

Tanggung Jawab Terhadap Pelanggan

Sebagai perusahaan penyedia layanan pembiayaan, FIF menyelenggarakan kegiatan bisnis yang menempatkan pelanggan sebagai faktor utama. FIF sepenuhnya menyadari bahwa bisnis yang berkelanjutan salah satunya dapat tercapai melalui dedikasi dan upaya Perseroan untuk menghadirkan pelayanan terbaik yang bernilai tambah kepada seluruh pelanggan. Selain peningkatan kualitas layanan, FIF juga senantiasa berupaya untuk mewujudkan hubungan yang harmonis dengan para pelanggan.

Besides Social bus procurement, FIF also distributed emergency response donation, Qurban donation and orphanage donation.

Responsibility towards the Customers

As financing service provider Company, FIF operates business activity that places the customers as primary factor. FIF is compeletely aware that sustainable business will be realized namely through Company’s dedication and effort to deliver best added-value service to the customers. Besides service improvement, FIF is also continuously committed to establish harmonious relationship with the customers.

Salah satu kegiatan terkait Tanggungjawab Sosial Perusahaan di bidang hubungan masyarakat One of Corporate Social Responsibility in Community Relation aspect

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FIF’s commitment realization to establish harmonious and sustainable relationship with all customers is implemented through Trampil method as FIF service standard to respond customers’ complaints. Trampil method is implemented on several activities related with the customers both carried through direct call via telephone number or direct visit to the customers.

Besides customer service approach through Trampil method, FIF also provides several communication media and channels that may be accessed by the customers in delivering compalints, suggestions or inquiries related with FIF products and services.

Perwujudan komitmen FIF untuk membangun hubungan yang harmonis dan berkelanjutan dengan seluruh pelanggan dilaksanakan melalui metode TRAMPIL sebagai standar pelayanan yang FIF terapkan untuk menanggapi keluhan konsumen. Metode Trampil diterapkan dalam seluruh kegiatan yang berhubungan dengan pelanggan baik saat melakukan kontak via telepon ataupun kunjungan langsung ke pelanggan.

T

Tenangkan diri

Calm down

R

Redakan dengan maaf

Relieve the apology

A

Ajukan pertanyaan dan empati

Propose question and empathy

M

Memberikan alternatif solusi

Provide alternative solution

P

Pastikan dengan mengkonfirmasi

Ensure by confirming

I

Ingat salam penutup

Remember to give closing greetings

L

Lakukan evaluasi

Performs evaluation

Selain pendekatan layanan pelanggan melalui metode Trampil, FIF juga menyediakan berbagai saluran dan media komunikasi yang dapat diakses oleh para pelanggan dalam menyampaikan keluhan, saran ataupun permintaan terkait produk dan jasa FIF.

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Customers communication center or channel provided by FIF are namely through:

• Suggestion box located at FIF Branch Office • “FIFCLUB” Facebook Group

• Customers Service through website at:

http://www.fifgroup.co.id/contactus

• Customers call center through number 021 7698899.

To ensure complaints or suggestion follow-up process received from the customers, FIF has established customers complaints follow-up mechanism, as follows: Sarana komunikasi atau Pusat Pengaduan Konsumen

yang disediakan oleh FIF antara lain melalui:

• Kotak saran yang ditempatkan di lokasi Kantor Cabang FIF;

• Grup Facebook “FIFCLUB”;

• Layanan Pelanggan melalui situs Perseroan dengan alamat:

http://www.fifgroup.co.id/contactus

• Pusat Layanan Pelanggan melalui telepon di nomor 021 7698899.

Untuk memastikan proses tindak lanjut keluhan ataupun masukan yang diterima dari pelanggan, FIF telah memiliki mekanisme proses tindak lanjut keluhan pelanggan, sebagai berikut:

Pelanggan menyampaikan keluhan melalui telepon, email atau website

Customers deliver complaints through email or website

Complaint settlement process by Branch Office maximum within 1 x 24 hours

Pelanggan menyampaikan keluhan melalui Group facebook

Customers deliver complaints through Facebook Group

Penyampaian tindak lanjut keluhan pelanggan oleh Cabang

Complaints Follow Up deliver conducted by Branch Office

Kantor Pusat akan memberikan tindak lanjut terkait solusi keluhan pelanggan

Head Office will provide solution related with customers complaints

Proses penyelesaian pengaduan pelanggan oleh cabang, maksimal 1 x 24 jam

Proses penyelesaian pengaduan pelanggan oleh cabang, maksimal 2x 24 jam Complaint settlement process by Branch Office maximum within 2 x 24 hours

Cabang membuat laporan ke Kantor Pusat

Branch Offices delivered report to the Head Office

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Employees Protection And

Occupational Environment, Health &

Safety (EHS) Aspect

Employees as part of FIF’s stakeholders is involved on various EHS activites that are implemented, both as player or subject. Company’s commitment realization towards the employees is realized through Occupational Environment, Health and Safety (EHS) aspect. EHS policy implemented by FIF refers to Astra Green Company (AGC) standard as well as several EHS implementation guidelines, namely:

• Green Company (EHS Manual) Book • ISO 19011:2002 (EHS Assessment Manual) • EHS Standard Facility Book

• Working Instruction SOP • General SOP

• Working Form (EHS implementation manual at Branch Office)

Perlindungan Karyawan dan Aspek

Lingkungan, Kesehatan & Keselamatan

Kerja (LK3)

Karyawan sebagai bagian dari stakeholder FIF, dilibatkan dalam banyak kegiatan LK3 yang diimplementasikan, sebagai pelaku ataupun subyek. Realisasi komitmen perusahaan terhadap karyawan dilaksanakan melalui aspek Lingkungan, Kesehatan dan Keselamatan Kerja (LK3). Kebijakan LK3 yang diterapkan FIF mengacu pada standar Astra Green Company (AGC) serta berbagai panduan pelaksanaan LK3, antara lain:

• Buku Green Company (Pedoman LK3)

• ISO 19011:2002 (Pedoman Penilaian LK3)

• Buku Standar Fasilitas LK3

• SOP Instruksi Kerja

• Standarisasi Umum

• Formulir Kerja (Panduan pelaksanaan LK3 di cabang).

Simulasi evakuasi korban pada pelatihan tanggap bencana di Cabang Tabanan Victim evacuation simulation at emergency response training in Tabanan Branch

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Besides previously mentioned guidelines, EHS implementation at FIF is also referring to FIF Nyaman, FIF Selamat and FIF Sehat concept integration. FIF Nyaman represents EHS activity concept carrying the theme of environmental management, regulation compliance as well as cost and energy efficiency. FIF Selamat represents activity related with employees occupational safety, and FIF Sehat represents activities related with employees occupational health. EHS related competency will also be enhanced continuously. Generally, three concept of FIF Nyaman, FIF Selamat and FIF Sehat are integrated on several activities that provides direct impact towards those three concepts where The interaction between EHS implementation concept at FIF, as follows:

Key program performed related with EHS implementation at FIF, as follows:

Occupational Environment (FIF Nyaman)-5

a. Cleaner production program

Low electricity power Freon utilization for AC in several branch offices or area as priority. By using the Freon on AC utilization at Branch Office, with largest Selain berdasarkan panduan-panduan tersebut,

pelaksanaan LK3 di FIF juga didasarkan pada integrasi konsep FIF Nyaman, FIF Selamat dan FIF Sehat. FIF Nyaman mewakili konsep kegiatan LK3 bertema pengelolaan lingkungan, ketaatan peraturan, serta efisiensi biaya dan energi. FIF Selamat mewakili kegiatan yang terkait dengan keselamatan kerja karyawan, dan FIF Sehat mewakili kegiatan terkait kesehatan kerja karyawan. Kompetensi terkait LK3 pun senantiasa ditingkatkan.

Secara keseluruhan, ketiga konsep FIF Nyaman, FIF Selamat dan FIF Sehat tersebut diintegrasikan dalam kegiatan-kegiatan yang berdampak langsung terhadap ketiga konsep tersebut di mana Interaksi antara konsep pelaksanaan LK3 di FIF, sebagai berikut:

FIF

Nyaman

EHS

FIF

Sehat

FIF

Selamat

En

vironment

Safety

Health

Program utama yang dilakukan terkait pelaksanaan LK3 di lingkungan FIF, yaitu:

Lingkungan Kerja (FIF Nyaman)

a. Progam produksi bersih

Penggunaan freon hemat daya listrik pada AC di cabang atau area tertentu secara prioritas. Dengan penggunaan freon tersebut pada AC di cabang, yang

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appliances, electricity power consumption at branch can be reduced to 30% - 40%. This will affect on monthly and annually electricity cost reduction significantly.

To support energy efficiency activity, FIF also carries energy efficiency competition among Branch Office.

b. 3R (reuse, reduce, recycle) program

FIF conducts 3R program (reduce, reuse, recycle) throughout:

• Electricity efficiency using timer tools.

• Two-sided paper usage for printing and used-envelope usage to send document to Branch Offices.

• Recycling used-paper to be used as notebook. peralatan listrik lainnya, daya listrik di cabang bisa

turun sekitar 30% - 40%. Hal ini berdampak pada penurunan biaya listrik per bulan dan per tahunnya dengan signifikan.

Untuk mendukung kegiatan penghematan energi, FIF melaksanakan lomba penghematan energi antar Kantor Cabang.

b. Program 3R (reuse, reduce, recyle)

FIF melaksanakan program 3R (reduce, reuse dan

recycle) melalui kegiatan:

• Penghematan penggunaan energi listrik dengan penggunaan timer.

• Penggunaan kertas bolak-balik untuk keperluan cetak serta penggunaan amplop bekas layak pakai untuk mengirimkan dokumen antar Kantor Cabang.

• Pemanfaatan kembali kertas bekas untuk digunakan sebagai material buku catatan.

Penyuluhan Kesehatan dan Penyakit Menular, FIF Group Bengkulu Health and Transmitted Desease Counseling, FIF Group Bengkulu

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Kesehatan Kerja (FIF Sehat)

a. Health Workshop/Seminar

Sebagai bagian dari program LK3, FIF melaksanakan investigasi dari penyakit yang diderita karyawan berdasarkan data klaim kesehatan karyawan. Kegiatan ini bertujuan untuk meningkatkan kesadaran kesehatan karyawan, menyusun program penyuluhan kesehatan serta meningkatkan kualitas SDM FIF secara berkesinambungan.

Untuk mendukung kegiatan tersebut, selama tahun 2013, FIF mengadakan penyuluhan kesehatan di 3 cabang, yaitu:

• Penyuluhan Kesehatan Penyakit Malaria dan DBD Cabang Bengkulu

• Penyuluhan Kesehatan Penyakit Hepatitis dan Thypus Cabang Bandar Jaya

• Penyuluhan Kesehatan Penyakit Hepatitis cabang Solo

b. Health Book c. Health Awareness

Keselamatan Kerja (FIF Selamat)

a. Emergency Drill Simulation;

b. Fulfillment of Emergency Equipment (esp. APAR); c. Safety Riding;

• Kegiatan Inspeksi Nasional Keselamatan Berkendara, Kegiatan ini dilaksanakan secara serentak dalam tingkat nasional tanggal 15 Juni 2013 untuk mengurangi tingkat kecelakaan kerja.

• Penyelenggaraan Zero Accident Award.

FIF terus berupaya untuk meningkatkan kualitas keselamatan kerja dengan upaya untuk menurunkan tingkat kecelakaan kerja. Selama tahun 2013, FIF berhasil menurunkan tingkat kecelakaan kerja mencapai 19% untuk pekerja lapangan dan 4.2% untuk pekerja di Kantor. Atas perwujudan kegiatan ESR secara konsisten tersebut, sejumlah aktivitas telah berhasil direalisasikan selama tahun 2013. Salah satu bentuk pengakuan

Occupational health (FIF Sehat)

a. Health Workshop/Seminar

As part of EHS program, FIF implements investigation towards several desease suffered by employees based on employees health claim record. The activity is aimed to improve employees health awareness, prepare health counseling program and improve FIF HR quality in sustainable manner.

To support respective activity, throughout 2013, FIF conducted health counseling at 3 branches, that were:

• Malaria and DBD Desease Counselling, Benkulu Branch.

• Hepatitis and Thypus Desease Counselling, Bandar Jaya Branch.

• Hepatitis Desease Counselling, Solo Branch

b. Health Book c. Health Awareness

Occupational Safety (FIF Selamat)

a. Emergency Drill Simulation;

b. Fulfillment of Emergency Equipment (esp. APAR); c. Safety Riding;

• Safety Riding National Inspection Event, The event was implemented simultaneously in national level on June 15th, 2013 to reduce occupational accident rate.

• Zero Accident Award.

FIF is continuously committed to enhance occupational safety quality with several efforts to reduce occupational accident rate. Throughout 2013, FIF succeeded in reducing occupational rate to 19% for field officer and 4.2% for office emploees.

For consistent ESR activity implementation, various activities had been successfully realized throughout 2013. One of the acknowledgement for FIF ESR activity

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Government and Manpower Agency related with FIF achievement in improving Occupational Health and Safety practice quality at East Java Branch Office.

Detail of FIF occupational accident declining for 2012 and 2013, as follows:

EHS Unit

EHS activity implementation has been standardized by FIF, through set of guidelines formulated at Head Office. EHS Person in Charge (PIC) appointment is carried by every Head of Branch Office and Head of Regional Area.

EHS Training

To enhance HSE activity implementation in the Company, FIF also performs HSE training through General HSE Expert Training (Safety Officer Development Program) with training participatns from diraihnya penghargaan 2013 Zero Accident Award dari

Pemerintah Provinsi Jawa Timur dan Kementerian Tenaga Kerja terkait dengan keberhasilan FIF dalam meningkatkan kualitas praktik Kesehatan dan Keselamatan Kerja di kantor cabang Surabaya, Jawa Timur.

Rincian penurunan tingkat kecelakaan kerja FIF untuk periode 2012 dan 2013, sebagai berikut:

Interaksi antara konsep pelaksanaan LK3 di FIF Interaction between EHS implementation concept at FIF Kategori

Cathegory Jan-Okt 12 Jan-Okt 2013

Pertumbuhan Increase/Decrease

Field People 496 401 -19,15%

Office People 666 638 -4,20%

Jumlah karyawan yang klaim 1.162 1.039 -10,59%

Jumlah klaim 1.757 1.603 -8,76%

Amount reimburse 445.899.386 409.065.148 -8,26%

Unit Pelaksana LK3

Pelaksanaan kegiatan LK3 telah distandardisasikan oleh FIF, melalui berbagai pedoman yang telah disusun di Kantor Pusat. Penunjukan penanggung jawab

(Person-in-Charge – PIC) LK3 dilaksanakan oleh tiap Kepala Cabang

dan Kepala Wilayah.

Pelatihan LK3

Guna meningkatkan kualitas pelaksanaan kegiatan K3 di Perseroan, FIF juga menyelenggarakan pelatihan K3 melalui kegiatan Training Ahli K3 Umum (Safety

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Tanggung Ja

wab Sosial P

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Compan

3 branches on February 11th_{– 22}nd_{, 2013. Besides}

respective activity, FIF also implements other trainings, with detail as follows:

Periodic Astra Green Company socialization, performing branch/area review process by priority and enforcing 5R program in form of competition, aiming to establish Comfort, Healthy and Safety appropriately.

“FIFGroup Green Lifestyle”

FIF realizes the importance of ESR values internalization to the employees. To achieve respective vision, FIF establishes several information media, announcement and campaign related with EHS. It is expected through the information on FIF Group Green Lifestyle will enhance occupational environment, health and safety knowledge as well as enhance environmental awareness by implementing reduce, reuse and recycle.

di 3 cabang pada tanggal 11–22 Februari 2013. Selain kegiatan tersebut, FIF juga menyelenggarakan pelatihan lain, dengan rincian sebagai berikut:

Pelatihan LK3 EHS Training Jenis Pelatihan Training Jumlah Cabang Number of Branch

Pelatihan Gempa Bumi/Earthquake Training 2

Pelatihan Kebakaran/Fire Training 55

Jumlah/Total 57

Sosialisasi Astra Green Company secara rutin dan berkala, melakukan proses review cabang/area secara prioritas, dan penegasan program 5R berbentuk lomba, dengan tujuan meraih tujuan Nyaman, Sehat, dan Selamat dengan baik.

“FIFGroup Green Lifestyle”

FIF menyadari pentingnya internasliasi nilai-nilai ESR kepada seluruh karyawan. Untuk memenuhi tujuan tersebut, FIF membuat berbagai media informasi, himbauan dan kampanye mengenai LK3. Di harapkan dengan adanya informasi pada FIF Group Green Lifestyle dapat meningkatkan pengetahuan mengenai lingkungan, kesehatan, dan keselamatan serta dapat meningkatkan kesadaran akan peduli terhadap lingkungan dengan menerapkan aplikasi mengurangi, menggunakan kembali dan daur ulang.

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