tips for associate
engagement
(that will boost your retail revenue)
Engaged, informed, and empowered store associates are more productive and customer-focused—delivering improved shopper satisfaction and increased sales.1
Invest in Wi-Fi.
73% of shoppers believe they’re better informed than sales associates. When you give employees the same access, you improve eiciency and increase the chance of a sale.
Develop skills and
talent to see a leap
in retention.
In one study, 41% of employees whose companies invested little or
nothing in their training said they were likely to leave in a year. In companies that ofered development, only 12% were looking to leave.2
Tap into virtual experts.
In-store kiosks connected to your
customer contact center make for quick answers to questions and rapid problem resolution. Meanwhile, associates stay available for other tasks.
Give teams
technology too.
In a recent survey, 82% of store
associates agreed that better in-store communications between themselves and their managers made for a more positive experience for shoppers.3
Consider these simple steps to help associates enjoy their time on the job. Your payof? A better shopping experience for customers and improved results for your retail business.
Read more about transforming
retail associate productivity.
Visit cisco.com/go/retail.
5% increase in employee engagement
3% increase in revenue growth
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3
2
4
© 2017 Cisco Systems, Inc. and/or its ailiates. All rights reserved.
1 “Digital Business Requires an Excellent Associate Experience to Drive Retailer Success,” Gartner. 2 “Why Good Jobs Are Good for Retailers,” by Zeynep Ton.
3 “5 Best Practices for Workforce Productivity,” by Emad Rizkalla. 4 “13 Reasons Why You Hate Shopping,” by Gary Ambrosino (2016).
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