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REFERENCES

Darsono, A. (1992). Kantor Depan Hotel (Front Office). Jakarta: PT. Gramedia Widiasarana Indonesia.

Revell, R. and Stott, C. (1982). Five Star English for the Hotel and Tourist Industry. London: Oxford University Press.

Sugiarto, E. (1998). Operasional Kantor Depan Hotel (Hotel Front Office

Operationals). Jakarta: PT. Gramedia Pustaka Utama.

Sujatno, A. B. (2006). Hotel Coustersy. Yogyyakarta: Andi.

Sulastiyono. (1999). Manajemen Penyelenggaraan Hotel. Bandung: Alfabeta.

Tarmoezi, T. and Manurung, H. (2000). Hotel Front Office Professional Hotel Front

Linier. Jakarta: Kesaint Blanc.

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