Common ASEAN Tourism Curriculum
(CATC) Implementation
at Vocational Hight School 3 Malang – East Java
Bandung, 17-18 October 2019
VOCATIONAL HIGHT SCHOOL 3
MALANG
The efforts of Vocational hight School 3 Malang in facing
the Industrial Revolution 4.0 are:
1. Integrating CATC in 2013 curriculum revised edition
(Synchronization / beginning of the academic year
with industry)
2. Carrying out the ASEAN qualification competency
certification scheme since 2015
SMK NEGERI 3 MALANG
VOCATIONAL HIGHT SCHOOL 3
MALANG
Why…..???
Assessment Tools are
made based on ASEAN
Format and Toolboxes
material
Sertifikat II bidang Kantor Depan (Front Office) – Gabungan dengan
Sertifikat I Jabatan kerja pada level ini dapat meliputi dan tidak hanya
terbatas pada Junior Bell Boy; Assistant Porter; Bell Boy; Porter;
Bellhop
Sertifikat III bidang Kantor Depan (Front Office)
Jabatan kerja pada level ini dapat meliputi dan tidak hanya terbatas pada
Front Office, Attendant; Assistant Receptionist; Relief Receptionist;
Telephone Operator; Telephonist; Switchboard Operator.
SKEMA SERTIFIKASI KOMPETENSI KUALIFIKASI BERDASARKAN AQRF, ACCSTP DAN CATC SEKTOR
PARIWISATA BIDANG TATA GRAHA (HOUSEKEEPING)
Sertifikat II Bidang Tata Graha (Housekeeping) – Gabungan dengan
Sertifikat I Jabatan kerja pada level ini dapat meliputi, tetapi tidak hanya
terbatas pada Junior Cleaner; Assistant Cleaner; Assistant Public
Area Cleaner; Cleaner; Public Area Cleaner; Attendant; Room Maid;
PA Attendant.
Sertifikat III Jabatan kerja pada level ini dapat meliputi,tidak hanya
terbatas pada pada Room Attendant; Housekeeping Attendant; Room
Assistant; Laundry Attendant; Room Maid; Public Area Attendant;
Linen Attendant; Florist Attendant; Gardener Attendant.
Professional
Certification Body
(LSP SMKN 3 MALANG)
2015
SKEMA SERTIFIKASI II
CERTIFICATE II IN FRONT OFFICE
(BIDANG KANTOR DEPAN)
NO KODE UNIT JUDUL UNIT Core and Generic Competencies
01 PAR.HT-CR.001.02 Bekerjasama secara efektif dengan kolega dan pelanggan D1.HOT.CL1.01 Work effectively with colleagues and customers
02 PAR.HT-CR.002.02 Bekerja dalam lingkungan sosial yang berbeda D1.HOT.CL1.02 Work in a socially diverse environment
03 PAR.HT-CR.003.02 Menerapkan prosedur Kesehatan, Keselamatan dan Keamanan Kerja D1.HOT.CL1.03 Implement occupational health and safety procedures
04 PAR.HT-FO.005.02 Melakukankan prosedur administrasi D1.HOT.CL1.05 Perform basic clerical procedures
05 PAR.HT-CT.001.02 Mencari dan mendapatkan data komputer D1.HOT.CL1.06 Access and retrieve computer-based data
06 PAR.HT-FO.006.02 Berkomunikasi secara efektif melalui telepon D1.HOT.CL1.07 Communicate effectively on the telephone
07 PAR.HT-CR.004.02 Memelihara pengetahuan industri perhotelan D1.HOT.CL1.08 Maintain hospitality industry knowledge
08 PAR.HT-CS.002.02 Mempromosikan produk dan jasa kepada pelanggan D1.HOT.CL1.10 Promote hospitality pruducts and services
09 PAR.HT-HS.003.02 Melakukan prosedur dasar pertolongan pertama D1.HOT.CL1.12 Perform basic First Aid Procedures
10 PAR.HT-CR.013.02 Melaksanakan tugas perlindungan anak yang relevan dengan industri pariwisata D1.HOT.CL1.13 Perform child protection duties relevant to the tourism industry
11 PAR.HT-LD.004.02 Membangun dan memelihara tempat kerja yang aman D1.HSS.CL4.01 Establish and maintain a safe and secure workplace
12 PAR.UJ03.005.01 Berkomunikasi dalam Bahasa Inggris pada tingkat operasional dasar D1.LAN.CL1.01 Speak english at a basic operational level
Functional Competencies
1 PAR.HT02.017.01 Menerima Dan Memproses Reservasi D1.HFO.CL2.01 Receive and process reservations
2 PAR.HT-FO.003.02 Menyediakan layanan akomodasi D1.HFO.CL2.03 Provide accommodation services
3 PAR.HT-FO.004.02 Memelihara catatan keuangan tamu D1.HFO.CL2.04 Maintain guests' financial records
4 PAR.HT-FO.006.02 Melakukan audit malam D1.HFO.CL2.06 Conduct a night audit
5 PAR.HT-FO.007.02 Menyediakan layanan bell boy/porter D1.HFO.CL2.07 Provide Bell Boy / Porter services
6 PAR.HT-FO.012.02 Menyediakan layanan informasi (IDD) internasional D1.HFO.CL2.12 Provide international (IDD) service information
7 PAR.HT-HS.001.02 Mengikuti prosedur kebersihan tempat kerja D1.HOT.CL1.04 Comply with workplace hygiene procedures
8 PAR.HT-CS.003.02 Menangani dan menyelesaikan situasi konflik D1.HOT.CL1.11 Manage and resolve conflict situations
9 PAR.HT02.046.01 Menyediakan fasilitas kehilangan dan penemuan barang D1.HSS.CL4.09 Provide a lost and found facility
10 PAR.HT-CS.001.02 Meningkatkan dan memperbaharui pengetahuan lokal D1.HSM.CL5.04 Develop and update local knowledge
NO
KODE UNIT
JUDUL UNIT
01
PAR.HT-CR.001.02
Bekerjasama secara efektif dengan kolega dan pelanggan
D1.HOT.CL1.01
Work effectively with colleagues and customers
02
PAR.HT-CR.002.02
Bekerja dalam lingkungan sosial yang berbeda
D1.HOT.CL1.02
Work in a socially diverse environment
03
PAR.HT-CR.003.02
Menerapkan prosedur Kesehatan, Keselamatan dan Keamanan Kerja
D1.HOT.CL1.03
Implement occupational health and safety procedures
04
PAR.HT-FO.005.02
Melakukankan prosedur administrasi
D1.HOT.CL1.05
Perform basic clerical procedures
05
PAR.HT-CS.002.02
Mempromosikan produk dan jasa kepada pelanggan
D1.HOT.CL1.10
Promote hospitality pruducts and services
06
PAR.HT-CS.003.02
Menangani dan menyelesaikan situasi konflik
D1.HOT.CL1.11
Manage and resolve conflict situations
07
PAR.HT-HS.003.02
Melakukan prosedur dasar pertolongan pertama
D1.HOT.CL1.12
Perform basic First Aid Procedures
08
PAR.HT-LD.004.02
Melaksanakan tugas perlindungan anak yang relevan dengan industri
pariwisata
D1.HOT.CL1.13
Perform child protection duties relevant to the tourism industry
09
PAR.UJ03.005.01
Berkomunikasi dalam Bahasa Inggris pada tingkat operasional dasar
D1.LAN.CL1.01
Speak english at a basic operational level
Functional Competencies
01
PAR.HT-HK.001.02
Menyediakan jasa tata graha untuk tamu
D1.HHK.CL3.01
Provide housekeeping services to guests
02
PAR.HT-HK.002.02
Membersihkan lokasi/area dan peralatan
D1.HHK.CL3.02
Clean public areas, facilities and equipment
03
PAR.HT-HK.003.02
Membersihkan dan menyiapkan kamar tamu
D1.HHK.CL3.03
Clean and prepare rooms for in-coming guests
04
PAR.HT-HK.005.02
Mencuci seprei dan pakaian tamu
D1.HHK.CL3.05
Launder linen and guests clothes
05
PAR.HT-HK.006.02
Menyediakan jasa valet
D1.HHK.CL3.06
Provide valet services
06
PAR.HT.02.038.01
Mengawal dan membawa barang-barang berharga
D1.HSS.CL4.08
Escort, carry and store valuable items
07
PAR.HT-CS.001.02
Meningkatkan dan memperbaharui pengetahuan lokal
D1.HSM.CL5.04
Develop and update local knowledge
08
PAR.HT-CR.004.02
Memelihara pengetahuan industri perhotelan
D1.HOT.CL1.08
Maintain hospitality industry knowledge
09
PAR.HT-CT.001.02
Mencari dan mendapatkan data komputer
D1.HOT.CL1.06
Access and retrieve computer-based data
10
PAR.HT01.004.01
Mengembangkan dan memperbaharui pengetahuan tentang industri
pariwisata
D1.HOT.CL1.09
Develop and update tourism industry knowledge
Professional
Certification Body
(LSP SMKN 3 MALANG)
2015
SKEMA SERTIFIKASI II
CERTIFICATE II IN HOUSEKEEPING
(BIDANG TATA GRAHA)
Curriculum 2013 of Hospitality, revised edition
(National Curriculum Spectrum)
CATC Integration to National Curriculum
PEMETAAN
CATC DENGAN KURIKULUM 2013 REVISI 2016 SMK NEGERI 3 MALANG
KOMPETENSI KEAHLIAN PERHOTELAN
KURIKULUM 2013 REVISI JAM TK
ASEAN COMMON COMPETENCY STANDARDS FRAMEWORK FOR TOURISM PROFESIONALS ( ACCSFTP )
PELAKSANAAN SERTIFIKASI KOMPETENSI
TARGET
C1 Bidang Studi Keahlian (BSK) Unit Code Unit Title
1 Simulasi Digital 108 X D1.HOT.CL1.06 Access and retrieve computer-based data XII 2017
3 Kepariwisataan 108 X D1.HSM.CL5.04 Develop and update local knowledge X 2017
C2 Dasar Kompetensi Kejuruan (DKK)
1 Komunikasi Industri Pariwisata 144 X D1.HOT.CL1.01 Work effectively with colleagues and customers
X 2017
D1.HOT.CL1.02 Work in a socially diverse environment X D1.HOT.CL1.11 Manage and resolve conflict situations X 2 Sanitasi Hygyene dan
Keselamatan Kerja
108 X D1.HOT.CL1.03 Implement occupational health and safety procedures
X 2017
D1.HHK.CL3.02 Clean public areas, facilities and equipment X D1.HOT.CL1.04 Comply with workplace hygiene procedures X
3 Administrasi Umum 72 X D1.HOT.CL1.05 Perform basic clerical procedures XII 2017
4 Bahasa Asing Pariwisata 144 X D1.LAN.CL1.01 Converse in English at a basic operational level
XII 2017
D1.HOT.CL1.07 Communicate effectively on the telephone XI C3 Kompetensi Kejuruan (KK)
1 Industri Perhotelan 144 XI XI 2018
D1.HOT.CL1.10 Promote hospitality products and services XI
2 Kantor Depan 558 XI/XII D1.HFO.CL2.01 Receive and process reservations XI 2018
D1.HFO.CL2.03 Provide accommodation services XI 2019
D1.HFA.CL7.01 Process a financial transaction for services rendered
XII
D1.HFO.CL2.07 Provide Bell Boy / Porter services XII 3 Housekeeping 524 XI/XII D1.HHK.CL3.03 Clean and prepare rooms for in-coming
guests
XI 2018
D1.HHK.CL3.01 Provide housekeeping services to guests XI D1.HSS.CL4.09 Provide a lost and found facility XI
4 Laundry 488 XI XI 2018
XII D1.HHK.CL3.05 Launder linen and guests' clothes XII 2019 5 Produk Kreatif dan
Kewirausahaan XI & XII
Integration of Asean Qualification Reference Framework
(AQRF) to 2013 National Curriculum Revised Edition
1. Teaching Preparation
a. Annual program
b. Semester program
c. Syllabus
d. Lesson Plan
2. Learning Evaluation:
a. Formative test
b. Middle test
c. Final Examination
d. Competency Certification
Implemented :
Multi Media ( Power point, on line, video )
On Line Exam ( middle exam and semester exam )
Kompetensi
Dasar
Materi Pokok
( Kualifikasi ASEAN )
Pembelajaran*
Penilaian
Aloka
si
Wakt
u
Sumber Belajar
Element
Performance
Criteria
Mata Pelajaran
:
Administrasi Umum (C2)
Kualifikasi ASEAN :
1. D1.HOT.CL1.05 : Perform Basis Clerical Procedures
3.1. Menganalisis
dokumen kantor
depan
4.1. Menyusun
dokumen kantor
depan
Element 1:
Process office
documents
1.1.
Process
documents with
appropriate office
equipment in
accordance with
enterprise
procedures and
within designated
timelines
Mengamati
Melihat tayangan video
jenis-jenis dokumen kantor
Menanya
Tanya jawab mengenai
jenis-jenis dokumen kantor
Eksperimen/Eksplorasi
Melakukan praktik produktif
untuk memproses dokumen
kantor
Eksplorasi untuk menemukan
cara pemeliharaan terhadap
peralatan dan dokumen kantor
sesuai dengan standar
perusahaan
Mengasosiasi
Melaporkan data-data yang
termasuk dalam dokumen
kantor
Mengkomunikasikan
Diskusi kelompok membahas
tentang penggunaan peralatan
untuk memproses dokumen
kantor
Work Projects
Oral Questions
Written
Questions
Observation
Checklists.
Problem
solving
Portfolios of
evidence
Asesor
Manual
9 JP
Modul Kualifikasi
skema Asean
D1.HOT.CL1.05
Perform Basic
Clerical
Procedures
Film/Gambar
Brosur/liflet
Lembar kerja
Litelatur lainnya
Example : Silabus Implementatif
LESSON PLAN
School
: SMK N 3 MALANG
Subjects
: General Administration
Class / Semester
: X / 1 (one)
Time Allocation
: 4 x 45 minutes (8 meetings)
Main Material
: 3.1. Analyzing front office documents
4.1. Prepare front office documents
Skema ASEAN
: 1. D1.HOT.CL1.05
Perform Basic Clerical Procedures
Learning materials :
Element 1: Process office documents
Performance Criteria
1.1. Process documents with appropriate office equipment in accordance with enterprise
procedures and within designated timelines
1.2. Identify and rectify and/or report malfunctions promptly in accordance with enterprise
procedures
Learning Strategi
The strategy that must be
prepared is mastering all
competency units proved
by having level IV
Download Address for the ASEAN Tool Boxes
Waseantourism
Username : guest
Password : guest 1
Learning Media
D1.HFO.CL2.03 Trainee ManualProvide accommodation reception services
a.
Trainee Manual
b. Asesor Manual
c. Traineer Guide
d. PPT
e. Competency standart
Learning Modul :
Download Address for the ASEAN Tool Boxes
Waseantourism
Username : guest
Password : guest 1
Learning Media
e-Learning Book:
a. Trainee Manual
b. Asesor Manual
c. Traineer Guide
d. PPT
e. Competency standart
Learning Method
1. Group discussion
2. Presentation / Portfolio
3. Demonstration
4. Video E-Report Skill
(Making videos until the end of semester
before the vocational competency Test / level )
Video e skill report :
is a video made by students when doing practice accordance to the
competency scheme recorded by their classmate. This recording can be
evaluated by the teacher related to practice preparation, usage of work
safety, equipment / machine operation, working steps, working attitude,
and the final results
Unit Implement occupational safety and health procedures
Unit Provide Housekeeping Services to Guest
(Handling Suspecious Items)
Unit Launder linen and Guests Cloths
Unit Provide Accomodation Services
ASEAN QUALIFICATION REFERENCE FRAMEWORK (AQRF)
KUALIFIKASI
TINGKAT
Kode Kompetensi X XI XII
1 2 3 4 5 6
D1.HOT.CL1.09 Mengembangkan dan memperbaharui pengetahuan tentang
industri pariwisata HK 2 2 2 2
D1.HOT.CL1.10 Mempromosikan produk dan jasa kepada pelanggan HK / FO
D1.HOT.CL1.08 Memelihara pengetahuan industri perhotelan HK / FO 4 4
D1.HSM.CL5.04 Meningkatkan dan memperbaharui industri lokal HK / FO D1.HOT.CL1.03 Menerapkan prosedur kesehatan, keselamatan dan
keamanan kerja HK / FO 6 6
D1.HOT.CL1.04 Mengikuti prosedur kebersihan tempat kerja FO D1.HOT.CL1.12 Melakukan prosedur dasar pertolongan pertama HK / FO D1.HHK.CL3.02 Membersihkan lokasi/area dan peralatan HK D1.HOT.CL1.13 Melaksanakan tugas perlindungan anak yang relevan
dengan industri pariwisata HK / FO 2 2
D1.HSS.CL4.01 Membangun dan memelihara tempat kerja yang aman FO
D1.HOT.CL1.06 Mencari dan mendapatkan data komputer HK / FO 3 3 D1.HOT.CL1.01 Bekerjasama secara efektif dengan kolega dan pelanggan HK / FO 7 7 D1.HOT.CL1.02 Bekerja dalam lingkungan sosial yang berbeda HK / FO
D1.HOT.CL1.11 Menangani dan menyelesaikan situasi konflik HK / FO D1.LAN.CL1.01 Berkomunikasi dalam bahasa inggris pada tingkat
operasional dasar HK / FO
D1.HOT.CL1.05 Melakukan prosedur administrasi HK / FO 8 8 8 8
D1.HFO.CL2.01 Menerima dan memproses reservasi FO D1.HFO.CL2.03 Menyediakan layanan penginapan FO D1.HFO.CL2.04 Memelihara catatan keuangan tamu FO
D1.HFO.CL2.06 Melakukan audit malam FO
D1.HFO.CL2.07 Menyediakan layanan Bell Boy/Porter FO D1.HOT.CL1.07 Berkomunikasi secara efektif melalui telepon FO D1.HFO.CL2.12 Menyediakan layanan informasi (IDD) internasional FO
D1.HHK.CL3.01 Menyediakan jasa tata graha untuk tamu HK 8 8
D 1.HHK.CL3.03 Membersihkan dan menyiapkan kamar tamu HK
D 1.HHK.CL3.06 Menyediakan jasa valet HK
D1.HSS.CL4.08 Mengawal dan membawa barang berharga tamu HK D1.HSS.CL4.09 Menyediakan fasilitas kehilangan dan penemuan barang FO
D 1.HHK.CL3.05 Mencuci seprai dan pakaian tamu HK 4 4 6 6