Having Problem with Linguistic Feature with English Users in Malaysia.

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Universitas Kristen Maranatha i

ABSTRACT

Tugas akhir ini akan membahas kesulitan saya dalam mengunakan linguistic

feature dalam berkomunikasi dengan pemakai bahasa Inggris di Malaysia ketika

saya melaksanakan magang di Universiti Teknologi Mara, Malaysia. Topik yang akan diangkat dalam tugas akhir ini adalah fitur linguistik.Fitur linguistik sangat penting untuk dibahas karena mempengaruhi bagaimana kita berkomunikasi dengan orang lain. Dengan mengetahui cara berkomunikasi yang tepat, kemungkinan untuk melakukan kesalahan dapat diminimalisir.Tugas akhir ini membahas penyebab kesulitan saya dalam menggunakan‘His Excellency’; arti bersalaman dalam tindakan sosial tertentu; bagaimana penggunaan ‘His

Excellency’ dan bersalaman dalam komunikasi non-verbal.

Ada dua penyebab yang melatarbelakangi masalah yang saya hadapi. Penyebab pertama, kurangnya kesadaran saya pada social deixis, khususnya ketika

mengerjakan tugas membuat surat ke Kedutaan Malaysia di Turki. Penyebab kedua kurangnya kesadaran dalam komunikasi non-verbal

Masalah yang saya hadapi menimbulkan dua dampak. Dampak pertama, supervisor saya memberikan koreksi pada pekerjaan saya. Dampak kedua, saya merasa canggung ketika teman supervisor saya menolak untuk bersalaman. Untuk mengatasi masalah saya, terdapat tiga kemungkinan solusi yang dapat digunakan. Kemungkinan solusi pertama adalah meningkatkan kesadaran saya dalam social

deixis dengan membaca. Kemungkinan solusi kedua adalah meningkatkan

kesadaran saya dengan mengetahui variasi sub-budaya. Kemungkinan solusi ketiga adalah saya bertanya kepada supervisor saya tentang budayanya.

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Universitas Kristen Maranatha iv

CHAPTER I

INTRODUCTION

A. Background of Study

The topic of this term paper is based on my apprentice that I did from 12 July until 11 August 2016, at Universiti Teknologi Mara in Shah Alam, Selangor, Malaysia. I was an apprentice in Office of International Affairs. I wrote

announcement letter to the Turkey Embassy. When I wrote it, I chose ‘Dear Sir/ Madam’ as salutation for the honorifics, but my supervisor told me to change it into ‘His/ Her Excellency’. Another experience that happened to me was handshake. When I tried to greet my supervisor’s friend with handshake, my supervisor’s friend rejected my handshake and said haram directly. These two experiences happened during my apprentice. These experiences are a part of linguistic features, particularly social deixis. As stated by Martin (2008) that social deixis [/ˈdaɪksᵻs/] is a part of aspect of languages that encodes some information related to the relationship between participants in linguistic

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encodes information about the social setting, like selection of the speech levels, formal or informal. In addition, some social acts such as greeting, insult, gratitude. could represent reflection of social deixis. Therefore, this term paper aims to discuss social deixis and handshake that I mention in the previous paragraph, find the potential solution and solve the problem.

B. Identification of the Problem

In this term paper, I would like to analyze the problem by answering the following

questions. The research questions are as follows:

1. Why has the writer lacked of knowledge in using honorific and handshake? 2. What are possible solutions and the best potential solutions to take and anticipate if such problem occurs in the future?

3. How do the use of ‘His excellency’ and handshake influence the writer in nonverbal communication?

C. Objectives and Benefits of the Study

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D. Description of the Institution

Office of international affairs is part of Universiti Teknologi Mara, which handles fields of international relations with other universities. Office of International Affairs was established in August 2007. It consists of two departments; they are ICTD (International Cooperation, Training and

Development) and ISD (International Students and Development). Both divisions are interrelated to each other. ICTD is responsible for creating memorandum of understanding and development of employee and curricular. ISD’s task is to manage the development of the students who are studying at Universiti Teknologi Mara. Universiti Teknologi MARA ( n.d.)

E. Method of the Study

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F. Limitation of the Study

This term paper has limitations. The first limitation is that I only use literature as

an instrument to collect data. The second limitation is that I only focus on social

deixis in honorifics and non-verbal communication in handshaking. I chose to focus

on them because I had these experiences and they would help me when I

communicate with other English users later on.

G. Organization of Term Paper

This term paper contains four chapters. The first chapter is Background of the Study, Identification of the Study, Objectives and Benefits of the Study,

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CHAPTER IV

CONCLUSION

In this chapter, I will discuss the summary of my previous chapters, chosen solutions and justification of my problem, which was having a problem with linguistic features with English users in Malaysia. In Chapter II, there are two causes of my problem. First, I lacked of awareness in social deixis. Second, I lacked of awareness in nonverbal communication. Moreover, there are two effects on my problem. First, my supervisor gave a correction to my writing. Second, I felt awkward when my supervisor’s friend rejected my handshake. Chapter III explains my three potential solutions with one positive and one negative potential effects. The first potential solution is I have to increase my awareness of social deixis by reading. Second, I have to increase my awareness of handshake by knowing sub-cultural variations. Finally, I will ask my supervisor about their culture. These are the summary of my previous chapters.

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Second, after knowing some sub-cultural variation, I will understand how to react when I communicate with other people. Lastly, by asking the supervisor, I have less possibility of making mistake.

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Universitas Kristen Maranatha iii

ACKNOWLEDMENTS

Foremost, all praise and honor to my Savior Jesus Christ for His blessing and guiding in the accomplishment of this term paper. It was only by His grace that

eventually I could finish this term paper.

First, I wish to express my sincere thanks to Ms. Dianita, S.S., M.Hum for her guidance, patience and her support to me for finishing this term paper. Also for all the lecturers at DIII Programme for English that gave me support, valuable

knowledge in English, hard skills, soft skills and all the new experiences that I got in campus.

Second, I would like to express my special gratitude to Ms. Penelope Tan and Ms. Nadiah Thanthawi Jauhari, who guided me during my internship in Malaysia.

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REFERENCES

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Academic Journal of Interdisciplinary Studies, 2(4), 87.

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https://doi.org/10.1016/S0346-251X(97)00045-6

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Morrison, T., Conaway, W. A., & Borden, G. A. (1994). Kiss, bow, or shake

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Moto, Visi, Misi, Falsafah & Objektif Universiti | Laman Sesawang Rasmi Universiti Teknologi MARA (UiTM). (n.d.). Retrieved October 2, 2016, from http://www.uitm.edu.my/index.php/ms/kenali-uitm/profil-sejarah-uitm/moto-visi-misi-falsafah-objektif-universiti

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Having Problem with Linguistic Feature with English Users in Malaysia.

ABSTRACT

TABLE OF CONTENTS

CHAPTER I

INTRODUCTION

A.

Background of Study

B.

Identification of the Problem

C.

Objectives and Benefits of the Study

D.

Description of the Institution

E.

Method of the Study

F.

Limitation of the Study

G.

Organization of Term Paper

CHAPTER IV

CONCLUSION

ACKNOWLEDMENTS

REFERENCES