UNIVERSITAS GUNADARMA
SK NO. 92 / Dikti / Kep / 1996
Fakultas Ilmu Komputer, Teknologi Industri, Ekonomi,, Teknik Sipil & Perencanaan, Psikologi, Sastra
Program Diploma (D3) Manajemen Informatika, Teknik Komputer, Akuntansi Komputer, Manajemen Keuangan dan Pemasaran Program sarjana (S1) Sistem Informasi, Sistem Komputer, Teknik Informatika, Teknik Elektro, Teknik Mesin,
Teknik Industri, Akuntansi, Manajemen, Arsitektur, Teknik Sipil, Psikologi, Sastra Inggris
Program Magister (S2) Sistem Informasi, Manajemen, Teknik Elektro, Sastra Inggris, Psikologi, Teknik Sipil Program Doktor (S3) Ilmu Ekonomi, Teknologi Informasi / Ilmu Komputer
SOAL UJIAN AKHIR SEMESTER
Berdoalah sebelum dan sesudah saudara mengikuti ujian ini. Berhati-hati dalam membaca soal dan memilih jawaban. Jawab di lembar jawaban yang telah disediakan.
Dilarang menyontek, bekerja sama, dan membuka kamus. Lembaran soal dikembalikan kepada pengawas ujian.
CHOOSE ONE CORRECT ANSWER!
1. These are included into letter head, except ______________________________
a. kind of business activity c. address of the company
b. telephone number d. signature
2. This part of business letter contains the message or information which the writer wants to communicate.
a. salutation c. complimentary close
b. inside address d. body of the letter
3. These followings are included into information that we can get from inquiry letter, except _________________________________
a. purchase order c. price-list
b. sample of products d. method of transport
4. The reason why we make complaining letter is _______________________________
a. b and d are correct c. b and d are incorrect
b. receiving damaged products d. receiving the wrong products
5. Do not include an address or title, such as Mr. or Ms. It can be found in ___________
a. curriculum vitae c. cover sheet
b. resume d. memo
6. ___________ format is usually used in making memo.
7. Ref. EW/KS/D9
The KS in reference line above is the initial of ________________________
a. the filing number c. the signer
b. the filing system d. the typist
8. The English term of perihal surat is ________________________________
a. subject line c. reference line
b. enclosure d. attention line
9. The English term of salam pembuka is _____________________________________
a. subject line c. signature
b. complimentary close d. salutation
10.This part of business letter shows the address of the recipient___________________
a. salutation c. inside address
b. subject line d. body of letter
11.In which part of the business letter that you have to put specific time to know when the letter is mailed?
a. reference line c. signature
b. the date of the letter d. letter head
12.Dear Sir, Dear Madame, Dear Mrs., Dear Mr., are the examples of ________
a. heading c. inside address
b. salutation d. body of the letter
13.What is the abbreviation of PS?
a. Personal Sentence c. Postcript
b. Purchase Statement d. Postal Subject
14.What part of business letter which inform the matters discuss in the letter?
a. Reference line c. Enclosure
b. Attention line d. Subject line
15.What style of business letter which saves energy and time in typing, because all texts are typed flush left.
16.Which of the following is the correct salutation in British style?
a. Dear sir, c. Dear sir:
b. Dear sir; d. Dear sir.
17.Body of the letter is divided into three paragraphs, except ________
a. Reference c. Message
b. Closing d. Opening
18.The followings are the things that can be found in inquiry letter, except _______
a. Sample of products c. Terms of payment
b. Quotation d. Purchase order
19.The purpose of inquiry letter is _______________
a. To order goods c. Asking information of the goods
b. To request some goods d. Making apologize
20.The position of reference line is ______________
a. Below the body of letter c. Below the letter head
b. Below the signature d. Below the salutation
21.The correct date of business letter in American style is ___________
a. 04th January, 2012 c. January-04-2012
b. 04th . January. 2012 d. January 04th, 2012
22.The correct date of business letter in British style is ___________
a. 17th , January, 2010 c. January-17-2010
b. 17th January, 2010 d. January 17th. 2010
23.That is NOT included in letter head is_______________
a. Branch address c. Name of the company
b. References d. Office address
24.The position of the inside address in the letter is ______________
a. Below the salutation c. Above the salutation
25.Thank you for your letter of ... inquirying about our catalogues, price-list and terms of payment. The sentence can be found in __________________________________
a. inquiry letter c. order letter
b. complaining letter d. replying to inquiry letter
26.These are included into the styles of business letters, except_____________________
a. Indented block style c. semi block style
b. Full block style d. simplified style
27.The first line of inside address is __________________________________________
a. name of the person or company c. name of the city
b. telephone number d. address of the company
28.An order form can be called as ________________________________
a. terms of payment c. official form
b. description order d. purchase order
29.These are the ways of making order ________________________________________
a. with official order form c. a and d are correct
b. a and d are incorrect d. without official order form
30.My work experience matches your requirements. I worked as an administrative assistant for two years. Those two sentences can be stated in ______________
a. claim letter c. memo
b. application letter d. replying to inquiries
31.We would appreciate your _____________ reply.
a. fast c. soon
b. prompt d. immediately
32.A ____________ is generally correspondence written from one person in a company to another in the same company, or as an informal letter to someone outside the company.
a. fax c. memo
b. message d. resume
33.A _____________ is a written list that describes your education and the jobs you have had.
a. memo c. message
34.We have received your quotation of ... and please send the following goods as soon as possible.
The sentence above can be found in _____________________________
a. order letter c. inquiry letter
b. application letter d. complaining letter
35.We look forward to ________________ your reply.
a. receiving c. received
b. receive d. receives
36.The part of action in application letter is ____________________________________
a. be positive c. tell why you are suited for the job
b. tell that you are applying for a job d. tell what you plan to do
37.What will you do if you receive a product which has different quality from the catalogue?
a. Write a reply of order c. Write an order letter
b. Write an inquiry letter d. Write a complaint letter
38.What is the abbreviation of CC in the English business letter?
a. Complimentary Close c. Carbon Copy Notation
b. Credit Card d. Contact Channel
39.We are sorry to report that one of the cases we received last week was badly
damaged. The sentence can be found in complaining letter because of ____________
a. delivering goods which is not on time c. receiving the wrong products
b. receiving damaged products d. receiving the incorrect invoice
40.Which one is the correct sentence that can be found in closing paragraph of application letter?
a. I would like to apply for the post of... in your company.
b. I would be glad to meet you for an interview and look forward to having your response.
c. We look forward to having your comments by return.
d. We look forward to hearing that the replacement will be sent by return.
