a. Nama Jurnal

(1)

LEMBAR

HASIL PENILAIAN SEJAWAT SEBIDANG ATAU PEER REVIEW KARYA ILMIAH : JURNAL ILMIAH

Judul karya ilmiah (artikel) : Willingness to adopt an e-payment system to increase the effectiveness of the budget disbursement in the public sector in Indonesia

Jumlah Penulis : 4 orang

Status Pengusul : Penulis ke 4

Nama Penulis :

Dr. Indira Januarti, SE, M.Si, Akt

Identitas Jurnal Ilmiah

: a. Nama Jurnal : Journal of Business and Retail Management Research (JBRMR),

: b. Nomor ISSN : ISSN(PRINT): 1751-8202 | ISSN(ONLINE): 2056- 6271

: c. Volume, nomor, bulan, tahun

: Vol. 13 Issue 2 December 2018109-118

: d. Penerbit :

: e. DOI artikel (jika ada) : https://doi.org/10.24052/JBRMR/V13IS02/ART-10 : f. Alamat web jurnal : https://jbrmr.com/

: g. Terindeks di scimagojr / Thomson Reufer ISI knowledge atau di nasional / terindeks di DOAJ, CABi, Copernicus

: Scopus Elsevier

Kategori Publikasi Jurnal Ilmiah : : Jurnal Ilmiah Internasional /Internasional bereputasi (beri pada kategori yang tepat) Jurnal Ilmiah Nasional Terakreditasi

Jurnal Ilmiah Nasional/ Nasional terindeks di DOAJ, CABI, Copernicus Hasil Penilaian Peer Review :

Komponen Yang Dinilai

Nilai Maksimal Jurnal Ilmiah Nilai Akhir Yang Diperoleh Internasional

bereputasi (Maks 40)

Internasional Nasional Terakreditasi

(Maks 25)

Nasional Tidak Terakreditasi

(Maks 10)

Nasional Terindeks DOAJ dll.

(Maks 20)

a. Kelengkapan unsur isi artikel (10%) ₂ 2.5 1 2 1,9

b. Ruang lingkup dan kedalaman pembahasan

(30%) ⁶

7.5 3 6

5,5

c. Kecukupan dan kemutahiran data/informasi

dan metodologi (30%) ⁶

7.5 3 6

5,5

d. Kelengkapan unsur dan kualitas penerbit

(30%) ⁶

7.5 3 6

5,5

Total = (100%) 20 25 10 20 18,4

Kontribusi Pengusul (Penulis Pertama / Anggota Utama)

Nilai pengusul = (40%*18,4)/3 =2,45 2,45

KOMENTAR / ULASAN PEER REVIEW

 Kelengkapan dan kesesuaian unsur Penulisan sudah sesuai dan lengkap, mencakup; Title, Introduction, Literature review, Research methods and Hypothesis Development, Research Method, Discussion, Conclution, References.

Substansi artikel cukup sesuai bidang ilmu pengusul/penulis ke empat (Ilmu Akuntansi/Auditing ).

Ada benang merah dalam struktur penulisannya (skor=1,9).

 Ruang lingkup dan kedalaman pembahasan Substansi artikel cukup sesuai dengan ruang lingkup jurnal (Journal of Business and Retail Management Research/JBRMR). Kedalaman pembahasan cukup dimana di atas 15% rujukannya dilibatkan dalam proses membahas hasil, (skor=5,5).

 Kecukupan dan Kemutakhiran Data &

Metodologi

Data dan metodologi merupakan metode cukup terkini dan hasil penelitian menunjukkan ada kebaruan informasi. Lebih dari 10% rujukan adalah 10 th terakhir, sebagian besar berupa Jurnal, (skor =5,5).

 Kelengkapan unsur dan kualitas penerbit Jurnal ini termasuk sebagai Jurnal Internasional, pada saat terbit tidak lagi sebaga jurnal bereputasi, Pada terbitan sebelumnya sebagai jurnal yang terindeks di Scopus Elsevier; SJR 2018 0.131 (Scopus) Indexed with: Crossref, ProQuest Information and Learning, Portico, ROAD, J-Gate.

(skor=5,5).

 Indikasi plagiasi Hasil uji ternutin menunjukkan similarity index = 5%

Hasil uji ternutin menunjukkan similarity index = 5%

 Kesesuaian bidang ilmu Cukup sesuai dengan bidang ilmu pengusul, yaitu Akuntansi.

Semarang, 2020

Reviewer 1

Prof. Dr. Abdul Rohman, M.Si, Akt NIP. 196601081992021001

Departemen Akuntansi FEB Undip

Jabatan Fungsional : Guru Besar

(2)

LEMBAR

HASIL PENILAIAN SEJAWAT SEBIDANG ATAU PEER REVIEW KARYA ILMIAH : JURNAL ILMIAH

Judul karya ilmiah (artikel) : Willingness to adopt an e-payment system to increase the effectiveness of the budget disbursement in the public sector in Indonesia

Jumlah Penulis : 4 orang

Status Pengusul : Penulis ke 4

Nama Penulis :

Dr. Indira Januarti, SE, M.Si, Akt

Identitas Jurnal Ilmiah

: a. Nama Jurnal : Journal of Business and Retail Management Research (JBRMR),

: b. Nomor ISSN : ISSN(PRINT): 1751-8202 | ISSN(ONLINE): 2056- 6271

: c. Volume, nomor, bulan, tahun

: Vol. 13 Issue 2 December 2018109-118

: d. Penerbit :

: e. DOI artikel (jika ada) : https://doi.org/10.24052/JBRMR/V13IS02/ART-10 : f. Alamat web jurnal : https://jbrmr.com/

: g. Terindeks di scimagojr / Thomson Reufer ISI knowledge atau di nasional / terindeks di DOAJ, CABi, Copernicus

: Scopus Elsevier

Kategori Publikasi Jurnal Ilmiah : : Jurnal Ilmiah Internasional /Internasional bereputasi (beri pada kategori yang tepat) Jurnal Ilmiah Nasional Terakreditasi

Jurnal Ilmiah Nasional/ Nasional terindeks di DOAJ, CABI, Copernicus Hasil Penilaian Peer Review :

Komponen Yang Dinilai

Nilai Maksimal Jurnal Ilmiah Nilai Akhir Yang Diperoleh Internasional

bereputasi

Internasional Nasional Terakreditasi

(Maks 25)

Nasional Tidak Terakreditasi

(Maks 10)

Nasional Terindeks DOAJ dll.

(Maks 20)

a. Kelengkapan unsur isi artikel (10%) 2 2.5 1 2 2

b. Ruang lingkup dan kedalaman pembahasan (30%)

6 7.5 3 6 4,5

c. Kecukupan dan kemutahiran data/informasi dan metodologi (30%)

6 7.5 3 6 4,4

d. Kelengkapan unsur dan kualitas penerbit (30%)

6 7.5 3 6 4,3

Total = (100%) 20 25 10 20 15,2

Kontribusi Pengusul (Penulis Pertama / Anggota Utama)

0,4/3

2,02 KOMENTAR / ULASAN PEER REVIEW

 Kelengkapan dan kesesuaian unsur Semua unsur yang masuk komponen penilaian telah dijelaskan dengan baik dan runtut, mulai dari latar belakang sampai dengan pembahasan hasil.

 Ruang lingkup dan kedalaman pembahasan Lingkup variabel yang diteliti dan pembahasan hasil telah dilakukan dengan baik dengan menggunakan teori Technology Acceptance Model (TAM), data penelitian dan hasil penelitiana sebelumnya.

 Kecukupan dan Kemutakhiran Data &

Metodologi

Penggunaan pembayaran melalui electronic menjadi isu yang menarik untuk diteliti. Dengan pembayaran melalui elektronik system mencegah adanya kebocoran penerimaan dan mempercepat proses peluncuran anggaran di sector public yang selalu rentan terhadap birokrasiyang rumit.

Metodologi penelitian yang digunakan telah dijelaskan dengan baik sesuai dengan tujuan dari penelitian.

 Kelengkapan unsur dan kualitas penerbit Terindek Scopus Elsevier, pada saat publish jurnal sudah tidak terindek scopus

 Indikasi plagiasi Hasil uji Turnitin sebesar 5%

 Kesesuaian bidang ilmu Akuntansi, dengan topik kesediaan untuk menggunakan system pembayaran elektronik untuk meningkatkan efektivitas pembayaran anggaran di sector public.

Semarang, 17 April 2020

Reviewer 2

Prof. Faisal, SE, M.Si, Ph.D

NIP. 197109042001121001

Departemen Akuntansi FEB Undip

Jabatan Fungsional : Guru Besar

v

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Scopus coverage years: from 2013 to 2018

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Editorial Board Editorial Board

DR P.R. DATTA

Editor-in-Chief

Email: [email protected] Executive Chair, Marketing

Centre for Business & Economic Research (CBER)

DR. JUSTIN HENLEY BENEKE

Member of Editorial Board Email: [email protected]

Senior Lecturer, Department of Marketing, Event Management and Project Management

University of Winchester, UK

DR IMBARINE BUJANG

Member of Editorial Board

Email: [email protected]

Associate Professor, Head of Postgraduate Studies Universiti Teknologi MARA, Malaysia

DR.GAIRIKDAS B.E. (MECH) M.E.(INDIA),MBA(U.K.) PHD

Associate Professor, Head Master in Retail Management, Head Business Management

IISWBM, Kolkata, India

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PROF. HANAA ABDELATY HASAN ESMAIL

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PROF. WARREN MATHEWS

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The Academy of Public Administration under the President of the Republic of Azerbaijan

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DR RACHAEL ENGLISH

Senior Lecturer, Business and Law University: De Montfort University, Leicester

De Montfort University

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Email: [email protected] Poznań University of Economics and Business

PROF. JENNIFER BOWERMAN

Member of Editorial Board Email: [email protected] MacEwan University, Canada

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7/1/2020 .:: JBRMR ::.

https://jbrmr.com/issues&iid=36 2/6

ARTICLES ARTICLES

The effect of the situational factor, store atmosphere, and sales promotion on hedonic shopping motivation and its implication on supermarket consumer impulsive buying in Manado city

Nova Ch. I. Mamuaya; Aditya Pandowo JBRMR, Volume 13 Issue 02, 01 Dec, 2018

Issue Navigation

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7/1/2020 .:: JBRMR ::.

View article

The determinants of goal realization and the signi cant role of self-ef cacy in the Malaysian franchise industry

Nik Kamariah Nik Mat; Noor Hasmini Abd Ghani; Fader Abdullah; Rusnifaezah Musa JBRMR, Volume 13 Issue 02, 01 Dec, 2018

View article

An investigation into the relationship between customer relationship marketing and customer retention: superstore retailing context in Bangladesh

Palto Datta; Peter Fraser; Mohamed Lebcir JBRMR, Volume 13 Issue 02, 01 Dec, 2018

View article

Social networking sites and fashion e-purchasing process Ghaith M. Al-Abdallah; Abdallah Q. Bataineh

JBRMR, Volume 13 Issue 02, 01 Dec, 2018 View article

An empirical investigation of gist helpfulness in online reviews Sanjay Bhāle; Ketan Tongare

Wisdom of Vedanta for management educators of 21st century Vidhu Gaur

Sense of coherence; work and family stressors in a metropolitan municipality in South Africa

Abe, Ethel Ndidiamaka; Abe, Isaac Idowu JBRMR, Volume 13 Issue 02, 01 Dec, 2018

View article

Hypermarket customer loyalty: product attributes and image mediated by value and customer satisfaction

Astrid Puspaningrum

Measuring work engagement strategies and employees’ behavioural outcomes in Nigerian Universities

Falola H.O; Oludayo O.A; Igbinoba E.E; Salau O.P; Borishade T.T JBRMR, Volume 13 Issue 02, 01 Dec, 2018

View article

Willingness to adopt an e-payment system to increase the effectiveness of the budget disbursement in the public sector in Indonesia

Yanuar E. Restianto; Imam Ghozali; Agus Purwanto; Indira Januarti JBRMR, Volume 13 Issue 02, 01 Dec, 2018

View article

Customer satisfaction and loyalty drivers in the Zambian mobile telecommunications industry

Mlenga G. Jere; Alick Mukupa

Abstract ^

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7/1/2020 .:: JBRMR ::.

Antecedents individual entrepreneurial orientation (IEO): problem based learning (PBL)

Jun Surjanti; Dwiarko Nugrohoseno; Budiono; Mua JBRMR, Volume 13 Issue 02, 01 Dec, 2018

View article

Does social media marketing enhance impulse purchasing among female customers case study of Jordanian female shoppers

Mohammad Fahmi Al-Zyoud

Measuring management and leadership competencies of business school educated managers in South Africa

Ahmed Shaikh; Christo A Bisschoff; Christoff J Botha JBRMR, Volume 13 Issue 02, 01 Dec, 2018

View article

Integrated analysis of retail trade areas: (1) techniques H du Toit; C E Cloete

Determinants of consumers’ preferences for local food: A comparison study from urban and rural areas in Indonesia

Poppy Arsil; Mark Brindal; Kusmantoro Eddy Sularso; Altri Mulyani JBRMR, Volume 13 Issue 02, 01 Dec, 2018

View article

Expanding animosity typology as antecedent consumer ethnocentrism toward purchase intentions of foreign products

Ramadania

Determinants of collaboration and innovation towards organization performance within Thailand's automotive parts industry

Winit Sueptaetrakun; SorasakTangthong JBRMR, Volume 13 Issue 02, 01 Dec, 2018

View article

The impact of business process management on Job performance

Bassam Fathi Aldiabat; Ashraf Bataineh; Husam Mahmmud Jamil Abu-Hamour JBRMR, Volume 13 Issue 02, 01 Dec, 2018

View article

Integrated Analysis of Retail Trade Areas: (2) Empirical Validation H du Toit; C E Cloete

Impact of customer trust toward loyalty: the mediating role of perceived usefulness and satisfaction

Anshar Daud; Naili Farida; Andriyansah; Mashur Razak JBRMR, Volume 13 Issue 02, 01 Dec, 2018

View article

The in uence of selected demographic variables on the triple bottom line reporting of businesses in the Nelson Mandela Bay

Tony Matchaba-Hove; Xolile Antoni; Elroy Smith Abstract ^

Abstract ^

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Journal of Business and Retail Management Research (JBRMR), Vol. 13 Issue 2 December 2018

www.jbrmr.com A Journal of the Academy of Business and Retail Management (ABRM) 12

The determinants of goal realization and the significant role of self- efficacy in the Malaysian franchise industry

Nik Kamariah Nik Mat Noor Hasmini Abd Ghani

School of Business Management, College of Business (SBMCOB) Universiti Utara Malaysia, Sintok, Kedah, Malaysia

Fader Abdullah

Universiti Teknologi Mara, Arau Perlis, Malaysia Rusnifaezah Musa

School of Business Management, College of Business (SBMCOB) Universiti Utara Malaysia, Sintok, Kedah, Malaysia Keywords

Franchise, goal realization, self-efficacy, implementation desire, SEM-AMOS.

Abstract

The franchising industry in Malaysia is worth more than RM27 billion in 2017 and is rising.

However, the local franchisees are still lagging behind their international players in their home country.

Hence, the objective of this study is to determine the factors that lead to the innovative goal realization of the local food franchisees. This study utilizes quantitative research design by distributing 400 questionnaires consisting of measurement for seven latent variables. The instruments consist of 45 items adapted to suit the local franchise industry using a 7-point Likert scale. A response rate of 42% (169) was obtained and the data were analyzed using structural equation modeling (SEM) in AMOS. The path model demonstrates that nine relationships are significant out of twelve hypotheses examined. It signifies that to achieve goal realization, a franchisee needs to undergo a process. It started from goal desire and ends with goal realization. Self-efficacy and goal desire significantly affect goal intention which subsequently effect implementation desire. Next, implementation desire influence implementation intention and self-efficacy. Subsequently, implementation intention and self-efficacy influence plan enactment. Finally, implementation desire and plan enactment are the two significant factors influencing innovative goal realization.

Corresponding author: Nik Kamariah Nik Mat

Email addresses for corresponding author: [email protected] First submission received: 11^th October 2017

Revised submission received: 14^th April 2018 Accepted: 10^th May 2018

Introduction

Malaysia has projected the franchise industry to make up 9.4% of the country's gross domestic products (GDP) by 2020 from 2.2% in 2010, to be supported by four strategic thrusts identified in the National Franchise Development Blueprint (NFDB), 2012-2016. The franchise industry generated a total revenue of RM25.6 billion in 2015, contributed by more than 400 local franchise companies. Despite the importance of franchising business in transforming Malaysian economy, there is still low goal realization among local franchisees which is evidenced from the less than 10% company value of local franchisees as compared to about 23% company value by international counterparts. Top five Malaysian Franchisors operating in Malaysia as at 31 August 2014 are Marrybrown, Secret Recipe, Old town white coffee, Paparich, and The chicken rice shop. The top five international franchisors are KFC, McDonald’s, Pizza Hut, Dominos and Subway (KPDNKK, 2015). Hence this study intends to examine the factors that could lead to a better goal realization of local franchisees by borrowing from the goal realization theory developed by Dholakia, Bagozzi & Gopinath (2007).

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An investigation into the relationship

between customer relationship marketing and customer retention:

superstore retailing context in Bangladesh

Palto Datta

Centre for Innovative Leadership Navigation, UK Peter Fraser

Mohamed Lebcir University of Hertfordshire, UK Keywords

Customer Relationship Marketing, Customer Retention, Customer Loyalty, Relationship quality, Service quality

Abstract

The context of this study is Bangladesh`s food retailing sector. The main purpose of this study is to investigate the relationship between Customer Relationship Marketing (CRM) and customer retention. The core aim of Relationship Marketing is to build long lasting mutually bonded relationships with customers and various other important stakeholders. The concept has attracted considerable attention among scholars in recent decades and has appeared in service marketing literature as a new marketing paradigm. The concept is critical to the success of any organisation as it has been an accepted phenomenon that maintains that existing customers are far easier to retain than is the process of acquiring new customers. In order to stay in business and cope with the challenging business dynamism, organisations are continuously searching for reliable and serviceable strategies to be employed in order to increase customer retention.

However, there is a lack of consensus among researchers on the core antecedents of relationship marketing that can be used to achieve the above aims, especially while the concept is new in the context of organised retailing sectors in Bangladesh. In response, the study developed a conceptual framework of customer retention strategy which incorporates bonds, service quality and relational quality into one relationship model. The model establishes eleven hypotheses. A sample of 202 grocery food retail customers were selected in a random sample from four selected superstores. The results support hypothesized relationships built on the model. The findings indicate that service quality, trust, bond and customer satisfactions are vital for creating positive customer loyalty which in turn creates customer retention.

Corresponding author: Palto Datta

Email addresses for corresponding author: [email protected] First submission received: 10^th August 2017

Revised submission received: 24^th May 2018 Accepted: 9^th July 2018

1. Introduction

The food retail industry is both very dynamic and vast; it has been undergoing rapid changes throughout the world over the past few decades. Both in North America and Europe, consumers have witnessed the emergence of supermarkets, hypermarkets and mega supermarkets as the dominant retail form. The main reasons for this that the large retailers have developed a new form of shopping experience by introducing self-service and best service quality provisions to the customers, subsequently, customers have readily embraced such new high street phenomenon with enthusiasm. Since then steadily the whole landscape of food retailing has been changed. Customers are looking for better quality products with better price, in essence a good value for money offering. Convenient payment methods, varieties of branded products, parking facilities, convenient locations and other service and product related factors all have contributed to the changes of consumer behaviours. Additional factors such as the growth of car ownership among middle class with greater financial freedom and stable employment have also

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An empirical investigation of gist helpfulness in online reviews

Sanjay Bhāle

Indira Institute of Management, Savitribai Phule Pune University (SPPU), India

Ketan Tongare

Vishwakarma Institute of Management, Savitribai Phule Pune University (SPPU), India Keywords

e-commerce; gist helpfulness; online review; online recommendations; purchase behaviors Abstract

The online-purchase trends suggest that consumers’ online reviews have become very important for customers and the sellers in purchase decisions and product sales respectively. Although the significance of online reviews has been examined, there are research gaps in studies on how to make title of online reviews helpful. The paper explores the traits that influence the formation of title of online reviews.

The study proposes gist helpfulness for the title of online reviews adopting elements such as online recommendation, online reviewer, and online review timeline, online review indicator. Our analysis of data from survey of 528 customers shows that daily use of internet positively influences gist helpfulness. The analysis was conducted through binary logistic regression. It is found that review depth and online reading experience have significance over gist helpfulness. The approach in this study is empirical where it attempts to improvise selection of reading reviews based on titles. The scope of the study is as such that it can be adopted by online companies to upgrade the current online review system and enrich customer experience to maintain relationship with their users. Besides, this paper aims to develop a normative model considering important strategic issues to develop an insight related to consumer reviews.

Corresponding author: Sanjay Bhāle

Email addresses for corresponding author: [email protected] First submission received: 25^th March 2018

Revised submission received: 10^th May 2018 Accepted: 28^th May 2018

1. Introduction

Online customer reviews have endeavored influence on customers’ purchase decisions when shopping online and has given modern emphasis to the concept of word-of-mouth. Online reviews play significant role in making certain degree of construct, supported by the level of cognizance and technical orientation of the consumer in a given interactive digital environment. The enormous quantity, heterogeneity and receptiveness of online reviews have contributed to their appeal and growing popularity. Voluminous information is available regarding products reviews online and reading all the reviews is laborious and time consuming for customers. Thus, most customers choose to read reviews selectively. The online sellers invite users of their products to post personal product evaluations on the sellers’ and it helps them correct their promotional strategy accordingly.

According to the theory of selective attention, people react to messages selectively because individual possess finite information processing capacity (Treisman, 1969). Similarly, people pay selective attention to online reviews. People look for instantaneous cues that enable them to decide whether to read a review or not. One such indicator is the title of online reviews. Titles of online reviews grab the attention of customers. Salehan and Kim (2016) found reviews receive more readerships with titles having higher levels of positive sentiment whereas length of the title is negatively related to the readership.

Each review has a title and body text. However, despite prior investigations related review body text in online reviews we find the title of online reviews component is mostly unexplored in this domain.

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Sense of coherence; work and family stressors in a metropolitan municipality in South Africa

Abe, Ethel Ndidiamaka Abe, Isaac Idowu

School of Management, IT & Governance University of KwaZulu-Natal, South Africa Keywords

Sense of coherence, work stressors, family stressors, work-life balance, work-family benefits, workplace strategies.

Abstract

Background: Not much information is available on the level of the sense of coherence (SOC) of the working population in South Africa. SOC is the disposition of an individual to accept strain as one of the factors that fosters growth and maturity. It develops from infancy through adolescence from the resources available to an individual and could deplete through stressors. Work stressors are those elements in the workplace that could result in harmful behaviour patterns and stress-aversive reactions. While family stressors are those elements in the domestic environment that engender strain and counterproductive behaviour in individuals.

Aim: The main aim of the article was to examine the association among SOC and work and family stressors among professional level employees in the South African Public Service. The objectives of this article are (1) to ascertain if the professional level employees investigated had strong or weak sense of coherence (SOC) and (2) To determine the effect of work and family stressors on SOC.

Setting: The study was conducted among professional level employees and top management of a municipality in the South African Public Service.

Methods: In this pragmatic, cross-sectional study design, a sample of 307 professional level employees born during the apartheid era in South Africa completed the 13-version Orientation to life Questionnaire (OLQ), work stressor and family stressor questionnaires as well as an elementary demographic questionnaire.

Additional data was collected from the interview of 11 other top management members.

Results and conclusion: The findings refuted the claims that unfavourable environmental conditions could affect the development of a strong SOC in an individual by revealing that professional level employees at the South African Public Service generally had strong SOC. It further revealed that the respondents in comparison with the family stressors were experiencing much work stressors. The findings have implications for workplace practices and management of work and family stressors.

Corresponding author: Abe, Ethel Ndidiamaka

Email addresses for corresponding author: [email protected] First submission received: 22^nd January 2018

Revised submission received: 27^th March 2018 Accepted: 21^st May 2018

1. Introduction

Work and family stressors capable of affecting an individual’s sense of coherence are on the increase among the working populace. In addition to this, professional level employees at the South African Public Service; are bequeathed with an institutional legacy from the apartheid government and saddled with the responsibility of assisting the democratic government in correcting some of the numerous injustices of the apartheid regime. The policies of the apartheid government were generally discriminatory and largely separated the black and the coloured population of South Africa (May &

Govender, 1998; 2004; Özler, 2007). Among the black population, poverty was rated at 68% (May &

Govender, 1998; Ozler, 2007). In those days, children were neither shielded from the violence at home nor the larger community. They were exposed to hunger, irregular feeding and poor education (May &

Govender, 1998). The consequences of the foregoing conditions could have had adverse influence on the