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ANALYSIS ON THE IMPACT OF LATTE ART Page 51 of 62 TOWARDS CUSTOMER SATISFACTION IN COFFEE SHOP X

Maulana Arrad REFERENCES

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Maulana Arrad Hennig-Thurau, T., & Klee, A. (1997). The impact of customer satisfaction and

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ANALYSIS ON THE IMPACT OF LATTE ART Page 53 of 62 TOWARDS CUSTOMER SATISFACTION IN COFFEE SHOP X

Maulana Arrad Stillwagon, A. (2015, March). 14 Key Performance Indicators (KPIs) to Measure

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