CUSTOMER INTERACTION MANAGEMENT, CAPABILITIES
AND NEW PRODUCT
PERFORMANCE: THE ROLE OF MARKET INTELLIGENCE QUALITY AND CUSTOMER-
CENTRIC COMMITMENT
by Tatiek Nurhayati, Hendar
Submission date: 23-Aug-2019 02:44PM (UTC+0800) Submission ID: 1162620410
File name: 3rd_AICIF_2015_paper_36.pdf (317.38K) Word count: 9147
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CUSTOMER INTERACTION MANAGEMENT, CAPABILITIES AND NEW PRODUCT PERFORMANCE: THE ROLE OF
MARKET INTELLIGENCE QUALITY AND CUSTOMER- CENTRIC COMMITMENT
ORIGINALITY REPORT
PRIMARY SOURCES
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Yemisi A. Bolumole, Roger J. Calantone, C.
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Anthony Di Benedetto, Steven A. Melnyk. "New product development in new ventures: the quest for resources", International Journal of
Production Research, 2014
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hig.se
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sprott.carleton.ca
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JING LIU, JINGQIN SU. "MARKET ORIENTATION, TECHNOLOGY
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business.fiu.edu
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docslide.us
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centaur.reading.ac.uk
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Behzad Lak, Jalal Rezaeenour. "Effective Factors of Social Customer Knowledge
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Geoff Easton, Håkan Håkansson. "Markets as
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Effective Learning or a Potential Entrapment of NPD Gates? : Information Dependencies in the NPD Process", Journal of Product Innovation Management, 03/2012
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Paul T.M. Ingenbleek. "From Subsistence
Marketplaces Up, from General Macromarketing Theories Down", Journal of Macromarketing, 2014
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Chiquan Guo, Yong Wang. "How manufacturer market orientation influences B2B customer satisfaction and retention: empirical
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Long Zhang, Ali Kara, John E. Spillan, Alma Mintu-Wimsatt. "Exploring market orientation among Chinese small and medium-sized enterprises", Chinese Management Studies, 2017
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MURRAY R. MILLSON, DAVID WILEMON.
"INNOVATION IN HEAVY CONSTRUCTION
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EQUIPMENT MANUFACTURING: AN
EXPLORATORY STUDY", International Journal of Innovation Management, 2012
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jurnal.unissula.ac.id
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Zhi-min Dai, Lu Guo. "Market orientation, customer loyalty and company performance:
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genderinscience.org.uk
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repositories.lib.utexas.edu
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Education
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Margaret Deery, Leo Jago. "Revisiting talent management, work-life balance and retention strategies", International Journal of
Contemporary Hospitality Management, 2015
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Mahmoud M. Migdadi, Mohammed K. Abu Zaid, Mohammed Yousif, Ra’d Almestarihi, Khalil Al- Hyari. "An Empirical Examination of Knowledge Management Processes and Market
Orientation, Innovation Capability, and
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Industrial Management & Data Systems, Volume 114, Issue 1 (2014-01-11)
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www.allbusiness.com
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publications.theseus.fi
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people.laps.yorku.ca
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Riliang Qu. "Market Orientation and
Organizational Performance Linkage in Chinese Hotels: The Mediating Roles of Corporate Social Responsibility and Customer Satisfaction", Asia Pacific Journal of Tourism Research, 2013
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Pierre Hadaya, Luc Cassivi. "Collaborative e- product development and product innovation in a demand-driven network: the moderating role of eCRM", Electronic Markets, 2009
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FINAL GRADE
/0
CUSTOMER INTERACTION MANAGEMENT, CAPABILITIES AND NEW PRODUCT PERFORMANCE: THE ROLE OF
MARKET INTELLIGENCE QUALITY AND CUSTOMER- CENTRIC COMMITMENT
GRADEMARK REPORT
GENERAL COMMENTS
Instructor
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