THE IMPACT OF PROCESS AND SERVICE INNOVATION IN IMPROVING TURNOVER: A CASE STUDY OF PT ASEI REASURANSI INDONESIA
Page 63 of 74
Lolita SekarFarwinda REFERENCES
Arnold2013Business LawMasonCengage Advantage Books
ASEI Indonesia Export Credit Agency2014Company ProfileJakartaASEI Press
Badan Pengawas Pasar Modal dan Lembaga KeuanganUndang-undang Republik Indonesia No. 21 Tahun 2011 Tentang Otoritas Jasa Keuangan
Baker, T., & Simon, J. (2011). The Changing Culture of Insurance and Responsibility.
Embracing Risk , 56-57.
Bank Indonesia. (2013, March 13). Bank Indonesia BANK SENTRAL REPUBLIK INDONESIA. Retrieved September 3, 2014, from bi.co.id:
http://www.bi.go.id/en/tentang-bi/fungsi-bi/tujuan/Contents/Default.aspx Bank Indonesia2014Otoritas Jasa Keuangan Lembaga Penjamin SimpananJakarta
Indonesia Legal Center Publishing
Battencourt, L., Brown, S., & Sirianni, N. (2013). The secret to true service innovation. Texas: Elsevier Inc.
Davenport, T. H. (2013, January 2). Google Books. Retrieved September 17, 2014,
from scholar.google.co.id:
http://www.google.co.id/books?hl=en&lr=&id=kLlIOMGaKnsC&oi=fnd&pg
=PA3&dq=process+innovation++in+the+insurance+industry&ots=_6fNVAjz Dh&sig=T85aiLWB8Z7ckQQ-
y4yOKK8Fq0o&redir_esc=y#v=onepage&q=process%20innovation%20%20i n%20the%20insurance%20industry&f=false
Djaelani, F. (2013). Penetapan Tarif Premi Serta Ketentuan Biaya Akuisisi Pada Lini Usaha Asuransi Kendaraan Bermotor dan Harta Benda Serta Jenis Risiko Khusus Meliputi Banjit, Gempa Bumi, Letusan Gunung Berapi dan Tsunami Tahun 2014. Jakarta: Otoritas Jasa Keuangan.
Handbook of Regional Innovation and Growth
Highlights Service Research2013Service-dominant logic reframes (service) innovation 10-11
How To Thrive In The New Innovation Landscape2013USAHarvard Business School Press 2011
Innovation and ProductivityCambridgeNational Bureau of Economic Research Innovation, Growth, and Competitiveness
THE IMPACT OF PROCESS AND SERVICE INNOVATION IN IMPROVING TURNOVER: A CASE STUDY OF PT ASEI REASURANSI INDONESIA
Page 64 of 74
Lolita SekarFarwinda Innovation, Strataegic Management and Economics2004How Does Economic Theory
Explain Innovation within Enterprises 45-50
2013Insurance Company in Indonesia Face Changing Regulatory EnvironmentJakartaIndonesia Legal Consultant
Langergaards, L., & Hansen, A. (2013). Innovation - a one size fits all concepts?
Helsinki: Roskilde University.
Makarim & Taira. SIndonesia's New Financial Service Authority
2009Managing InnovationWest Sussex (England)John Wiley & Jons Ltd
Managing Process Innovation : From Idea Generation to Implementation2010LondonImperial College Press
Mills, H., & Tubiana, B. (2013). Innovation in insurance. UK: Deloitte University Press. Model For Innovation
Monroe CollegeExploratory, descriptive, and causal research design
Omachonu, V. K., & Einspruch, N. G. (2010). Innovation in Healthcare Delivery Systems. The Publication Sectpr Innovation Journal , 2.
Online Learning : How to Deal with Innovation Management When You Are Small?
Rasmussen, S. (2012). The basic theory of production optimisation. In S. Rasmussen, Production Economics (p. 19). Copenhagen: University of Copenhagen.
Risk&Compliance Magazine. (2014). Innovation In The Insurance Industry. Hiscox:
Financier Worldwide Ltd. SAGE Research Method
Sahusilawane, F. (2014). Pengaruh Pengayaan Pengetahuan Organisasi Terhadap Kapabilitas Inovasi dan Kinerja Perusahaan : Studi Pada Industri Asuransi Di Indonesia. Depok.
Schilling, M. A. (2012). Technology Shocks, Technological Colaboration, and Innovation Outcomes. New York: New York University Press.
Strategic Management : Planning for Domestic & Global Competition2013New YorkMcGraw-Hill
Strategy Management of Innovation and Design
The Concept of Law2012CroydonClarendem Law Series
The Impact of Regulation on Innovation in USA Cross-Industry Literature Review 1-2
THE IMPACT OF PROCESS AND SERVICE INNOVATION IN IMPROVING TURNOVER: A CASE STUDY OF PT ASEI REASURANSI INDONESIA
Page 65 of 74
Lolita SekarFarwinda Tidd, J., & Bessant, J. (2011). Integrating Technological and Market, Organizational
Changes). Managing Innovation , 40-41.
Top 10 Lessons On The New Business Of Innovation2011The 12 Different Ways for Companies to Innovate 30-33
Verganti, R. (2013). Design Driven Innovation. Boston: Harvard Business.
Weng, H.-H., Huang, C.-L., & Chen, J.-S. (2013). Customer Engagement and Service Innovation For Insurance Companies. Taiwan ROC: Yuan Ze University.
Wiley Online Libraray
