By Stella Febrilian
11503021
BACHELOR’S DEGREE in
BUSINESS ADMINISTRATION
FACULTY OF BUSINESS AND COMMUNICATION
SWISS GERMAN UNIVERSITY The Prominence Tower
Jalan Jalur Sutera Barat No. 15, Alam Sutera Tangerang, Banten 15143 - Indonesia
July 2019
Revision after the Thesis Defense on 10th, July 2019
Stella Febrilian STATEMENT BY THE AUTHOR
I hereby declare that this submission is my own work and to the best of my knowledge, it contains no material previously published or written by another person, nor material which to a substantial extent has been accepted for the award of any other degree or diploma at any educational institution, except where due acknowledgement is made in the thesis.
Stella Febrilian
____________________________________________
Student Date
Approved by:
Fiter Abadi, MBA
____________________________________________
Thesis Advisor Date
Dr. Nila K. Hidayat, SE,MM
____________________________________________
Dean Date
Stella Febrilian ABSTRACT
THE IMPACT OF WORK-LIFE POLICIES, CAREER DEVELOPMENT, AND REWARDS TOWARDS EMPLOYEE RETENTION – A CASE STUDY OF CV
BAJA TAMA SARANA
By Stella Febrilian
Fiter Abadi BA, MBA, Advisor
SWISS GERMAN UNIVERSITY
The purpose of this paper is to analyze the employee retention problem in CV BAJA TAMA SARANA. To define the employee turnover problem which Work- Life Policies, Career Development, and Rewards are affecting the Employee Retention in the case of CV BAJA TAMA SARANA. The researcher did a discussion with the employee and informal interview with the Director of CV BAJA TAMA SARANA. This study use descriptive quantitative approach. The data was collected by distributed the questionnaire to 31 employees in the company and the processing was done by using SPSS software. The result from structural model suggests that work-life balance and career development are really affecting the reason of employee turnover, while rewards does not have a significant impact to the employee turnover. By having this research, it can help the company easy to analyze the reason of the employee turnover in CV BAJA TAMA SARANA and also make a better strategy to improve the employee retention.
Keywords: Employee Retention, Employee Turnover, Work-Life Policies, Career Development, Rewards, Construction
Stella Febrilian
© Copyright 2019 by Stella Febrilian All rights reserved
Stella Febrilian DEDICATION
I dedicate this thesis to my beloved family and friends who always support me during my thesis.
Stella Febrilian ACKNOWLEDGMENTS
First and foremost, I would like to express my gratitude to Jesus Christ for his never-ending grace, mercy, and provision during working on my thesis so I can finish my thesis in the right time. I would like to also express my deepest appreciation to my parents Harjono and Moek Han Lino and last but not least my lovely brother Steven Harison. They are the people who always pray for me, support me and be there no matter what happens. They are also the one that always hears my sadness, my family support and encouragement are the best that can make me more positive.
I would also like to show my biggest appreciation to Fiter Abadi M.B.A my advisor for all the encouragement, critics and guidance during this thesis. I would like to thank you for your time, attention and support up to completing this thesis.
For my English Instructor Jane thank you for the constructive advice.
I would also like to thank my other half Debby Cynthia Wijaya who always be there for me from Semester 1 and until we almost graduate together, you are the only one person that know my ups and downs during this thesis, we struggle and yet rise up together and for Adam Nizar Bahrak my best buddy since semester 1 thank you so much that has been a support system and a positive influence to my life. Then, I would like to say thank you for all my best friends Jessica Hadady, Michael Armando, Jason Fadelie, Amelia Belva, Saskya Citrananda, Joshua Tamaro, Bagas Permana, Rakly Tadashi, Rayi Sastradiwirya, Raka Wriadipraja, and Nickalis Ramadhan for always gives me motivation and fulfill my days during the campus life with a lot of happiness.
Last, I would to say thank you for all IBA friends from Marketing and Finance that has been through the sadness and happiness together, you guys always made my day in campus, so Thank You so much my IBA friends.
Stella Febrilian TABLE OF CONTENT
STATEMENT BY THE AUTHOR ... 1
ABSTRACT ... 3
DEDICATION ... 5
ACKNOWLEDGMENTS ... 6
LIST OF TABLES ... 10
LIST OF FIGURES ... 11
CHAPTER 1 – INTRODUCTION ... 12
1.1.Background ... 12
1.2.Research Problem ... 20
1.4.Research Objectives ... 21
1.5.Scopes and Limitation ... 21
1.6.Significance of Study ... 22
CHAPTER 2 – LITERATURE REVIEW ... 23
2.1.Framework of Thinking ... 23
2.2.Human Resources ... 24
2.3.Employee Retention ... 25
2.4.Work Life Policies ... 26
2.5.Career Development ... 27
2.6.Rewards ... 29
2.6.1.Intrinsic Rewards ... 30
2.6.2.Extrinsic Rewards ... 31
2.7.Previous Study ... 32
2.8.Study Differences ... 36
2.9.Research Model ... 38
2.10.Hypothesis ... 38
Stella Febrilian
CHAPTER 3 – RESEARCH METHODOLOGY ... 40
3.1.Type of Studies ... 40
3.2.Unit Analysis ... 40
3.3.Population and Sample (census) ... 41
3.4.Location and Time Frame of Study ... 41
3.5.Type of Data and Data Collection Method ... 41
3.5.1.Primary Data ... 41
3.5.2.Secondary Data ... 42
3.5.3.Data Collection Method ... 42
3.5.4.Questionnaire Structure ... 42
3.6.Variable Operation ... 43
3.7.Data Processing Procedure ... 45
3.7.1.Data Preparation ... 45
3.7.2.Data Screening ... 46
3.7.3.Questionnaire Structure ... 47
3.7.2.Validity Test ... 47
3.7.3.Reliability Test ... 48
3.8.Data Analysis Technique ... 48
3.8.1.Classical Assumption Test ... 49
3.8.2.Regression Analysis and Hypothesis Testing ... 50
CHAPTER 4 – RESULTS AND DISCUSSION ... 52
4.1.Brief Company Background ... 52
4.2.Respondent Profile ... 53
4.2.1.Gender ... 53
4.2.2.Age ... 54
4.2.3.Division ... 54
4.2.4.Time period of workers ... 55
4.3.Descriptive Statistic Analysis ... 56
4.4.Validity (Post – Test) ... 56
Stella Febrilian
4.5.Reliability (Post – Test) ... 60
4.6.Inferential Statistic Analysis ... 62
4.6.1.Normality Test – Histogram ... 62
4.6.2.Normality Test – P Plot... 63
4.7.Heteroscedasticity Scatter Plot Test ... 64
4.8.Multi-collinearity Test ... 65
4.9.Multiple Regression Test ... 65
4.9.1.T-Test ... 66
4.9.2.F-Test ... 67
4.9.3.R2 Test (Coefficient Determination) ... 67
4.9.4.Regression Analysis ... 68
4.10.Hypothesis Result ... 70
CHAPTER 5 – CONCLUSION AND RECOMMENDATION ... 73
5.1.Conclusion ... 73
5.2.Recommendation ... 75
5.2.1.Managerial Implications ... 75
5.2.2.Recommendation for Further Study ... 76
REFERENCES ... 78
APPENDICES ... 83
Appendix 1 – Questionnaire Design ... 83
Appendix 2 – Questionnaire Result ... 85
CURRICULUM VITAE ... 86
