CHINTYA KARTINI
085774856450 | [email protected] | https://www.linkedin.com/in/chintya-k-a65929132
Jl Tebet Barat Dalam VIII L no 18 Kec. Tebet Barat, Kota Jakarta Selatan, Daerah Khusus Ibukota Jakarta 12810 A responsible and respectful individual who takes pride in her work. Passionate to broaden interest in creative production and marketing. Thrive to develop skills in content production, creative strategist, marketing and social media.
Work Experiences
PT. Paragon Technology and Innovation - Jakarta, Indonesia Jan 2019 - Mar 2020 Content Creator Emina Girl Gang Ambassador
As a representative Emina in social media
As a public speaker and manage event at the Emina event (beauty class, live IG, seminar etc) Created 200+ video content about Emina products in social media
Reduced customer support requests by 10% by engaging with customers on social media whenever they encountered issues with the product
Used Capcut, In-shot to create compelling visualizations that regularly had engagement in excess of 100000 views, likes, comments and shares
Developed robust automated reporting in EGGA APPS Google Sheets on social media saving over 12 hours of manual work each weeks
Design social media strategy and get 700 followers from 3000 bases for 1 month
Responsible for content creation and publicity materials for the entity in 3 different platforms
Warung Dana FIF Group - Jambi, Indonesia May 2020 - Jan 2021
Costumer Service Representative
2nd place in the competition to create marketing content on company’s social media (instagram and tiktok)
Provided excellent customer service, resulting in a significant reduction of customer complaints from 65% to 23% within the first 8 months, utilizing communication and accounting skills.
Conduct deep-dive data analysis, campaign performance reporting, and research customer segments to reach out more customers.
Serving customers in applying for cash loans and got a good relationships with customers Work with 5 people on the same team and work on a marketing project with a deadline of 4 weeks Assisted in 10000+ tele-sales that brought in new customers to the office.
Used Microsoft Office tools to track customer experiences, communication, and marketing efforts
Influencer Platfrom & Clique Management - Jakarta, Indonesia Beauty Influencer
LEMON, Partipost, Revu, All Star specialized in customized campaigns that seamlessly combine advanced technology, resulting in highly effective marketing strategies.
Work closely with Agency that boosted the outcome of 20 new product campaigns, exceeding monthly goals by 90% within 50 days of employment
Used Capcut, Filmora to create compelling visualizations that regularly had engagement in excess of 10000 likes, comments and shares
Developed a cross-channel social media platform to engage different customer segments on Instagram, Facebook, and Tiktok resulting in 1 Million in annual incremental revenue
Regularly engaged with community on social media to increase awareness of new trends and items and answered any inbound questions via direct messages
PT. Social Bella Indonesia - Jakarta, Indonesia Jun 2021 - Jan 2023
Beauty Advisor
Sociolla is an e-commerce that focuses on offering original beauty and personal care products
Giving a beauty consultation session by helping customers choose the right product according to their skin condition
Provided excellent customer service, resulting in a significant reduction of customer complaints from 85% to 15% within the first 3 months, utilizing communication and product knowledge skills.
Achieve the target of the creative program and target store in 120% in every month Achieve customer satisfaction in 80%-90%
Work with 8 people on the same team and work on a marketing project with a deadline of 4 weeks Assisted Sales Supervisor to design sales strategy for the team to achieve sales target
Your Bag Spa - Galleries Laffayette, Jakarta Selatan Costumer Service
The trusted professional care for your favorite designer Bags & Shoes
Greeted customers as they entered the store, and immediately helped them check in for appointments or find products.
Consulted clients throughout the hiring process to ensure satisfaction, boosting client retention by 23%, while maintaining excellent customer service
Reporting data using Ms Excel & Your Bag Spa's admin website (http://adm.yourbagspa.com)
PT. Lizzie Parra Kreasi (BLP Beauty) - Jakarta Selatan Feb 2023 - May 2023
Beauty Advisor
A local cosmetic company founded in 2016.
Giving a consultation session by 500+helping customers choose the right product according to their skin condition The Top 20 most sales among other beauty brands at watsons twice
Achieve the individual target doubled to 30 million from the set target 15 million
Work with other departments (Key Account Manager, B2B , Supervisor) to fulfill client requests, report on difficulties, and assist customers
PT NRI Global Mandiri Group - (Peri Pera Cosmetics) - Jakarta, Indonesia
Beauty Advisor Event
PT. NRI Global Mandiri commits to share the enjoyment and benefits of natural beauty product to all customers.
Managed team of 3 people.
Achieve the sales goals 400.000.000+ in a month
Giving a consultation session by helping 1000+ customers in a day to choose the right product according to their skin condition Work with 4 people on the same team and work on a Event marketing project with a deadline of 4 weeks
Education Level
SMA Negeri 3 Jan 2016 - Oct 2019
High School Diploma in IPA & Mandarin, 6.80/6.80 2nd place in the singing competition on Kartini Day As a secretary osis
SMP Negeri 25 Feb 2013 - May 2016
Associate Degree in English
Primagama Bimbel Jan 2016 - Jul 2019
Certificate in IPA
De Saka English Course Jan 2013 - May 2016
Certificate in Pre Elementary Level
Universitas Gunadarma - Jakarta Indonesia Sep 2019 - Jun 2023
Bachelor Degree in Ilmu Komunikasi, 3.00/4.00
Organisational and Community Experience
IDN Media Squad Community - Jakarta, Indonesia May 2020 - Aug 2020
Student Ambassador
Gunadarma Representative for Student Ambassador IDN APP Made an 300+ articles in 3 month about lectures on campus Have created a lot of content about campus and life on IDN APP
Cewek Banget.ID by Kompas Gramedia - Jakarta, Indonesia May 2020 - Aug 2020
Cewek Banget Besties batch 1
As a content writer in the online media of young women from CewekBanget.id
Create content about the latest trend developments so that they are consistent in working and contributing to the development of CewekBanget.id magazine
Made 3 Articles for website cewekbanget.id
Loreca Babes - Jakarta, Indonesia Jun 2022 - Present
Babes Batch 4
Beauty community whose contents are beauty enthusiasts under the auspices of Loreca Cosmetics Created 5 video review content based on project
Joining the campaign beauty brands, event offline, and online gathering
EGGA 2023 - Jakarta, Indonesia Feb 2023 - Present EGGA Journey
the women's community under the auspices of Emina Cosmetics which has become a pioneer of the beauty community since 2017, as a forum for gathering women who have the same passion, hobbies and interests to develop and grow together
Joining Emina Affiliate Program with many rewards Review Emina product in social media platform
Joining the campaign beauty brands, event offline, and online gathering
Soco Beauty Networks by Beauty Journal Sociolla - Jakarta, Indonesia Jul 2023 - Present Beauty Influencer
SOCO Beauty Network adalah sebuah komunitas Beauty & Lifestyle yang berada dibawah naungan platform SOCO Review product in social media platform
Joining the campaign beauty brands, event offline, and online gathering
Collaborations from 300 various beauty brands and get PR Kits or invitations to various events.
Fimelafluencer - Present
Beauty Influencer
Made 3 content video review product in social media platform in a month
Collaborations from various 300 beauty brands and get PR Kits or invitations to various events.
Skills, Achievements & Other Experience
Projects (2022): Natur Skincare Beauty Dating
Volunteers Secretary at Youtoffers (2020): Sharing Session with various topics focus on self development Soft Skills: Microsoft Word, Microsoft Excel
Soft Skills: Public Relation
Soft Skills: Content Creator, Content Writer Soft Skills: Manajemen Waktu
Soft Skills: English Languange Soft Skills: Strategic Planning
Projects (2019): Divisi Publikasi dan Dokumentasi Event Gunadarma Hoop Summit Vol.6 Hard Skills: Interpersonal Communication
Hard Skills: Good Communication Hard Skills: Sales Marketing Soft Skills: Menjalin Relasi
Projects (2022): Garnier Skincare Masterclass "Hyperpigmentation Edition"
Webinars Attended (2020): Be personable, Be lovely, Be confident dari Komunitas Gadis
Webinars Attended (2019): Why being an entrepreneur is better than an employee dari MPC X Mi Power Achievements (2019): Olimpiade SainsIndo "Bahasa Inggris" grade A
Webinars Attended (2019): Gapura Digital Pelatihan Kelas "Large Event"
Webinars Attended (2022): "Accelerate your career in FMCG Company with L'oreal Indonesia"
Webinars Attended (2022): "Lawan Pelecehan Seksual didepan umum dengan Metode 5D berama L'oreal Paris"
Modules Taken (2021): "How to Build Your Personal Brand" by Nestrenship (Nestle) Soft Skills: Public Speaking
Hard Skills: Product Knowledge Hard Skills: Cepat beradaptasi
Soft Skills: Skincare and Make Up Analyzing Soft Skills: Communication Skills
Hard Skills (2019): Filmora, Capcut, Inshot, VM Editing Soft Skills (2022): Digital Marketing