This thesis entitled "The comparison of job satisfaction between employee working in back of house and front of house area hotel based on job descriptive index factors". In the hotel industry, the work area is divided into two areas, there is the front of the house and the back of the house area. This research will analyze the comparison of job satisfaction between front of house and back of house employee.
The researcher used the descriptive statistical method to analyze the data regarding the comparison of job satisfaction between front and back of home employees. There is no difference in job satisfaction between front-of-house and back-of-house employees.
INTRODUCTION
- Background of the Study
- Hotel Permata Alam
- Problem Identified
- Statement of the Problem
- Research Objectives
- Significance of the Study
- Theoritical Framework
- Scope and Limitation of the Study
- Hypothesis
- Definition of Terms
Working in the back of the house in a hotel does not mean meeting the customer directly (Stutts, 2006). Is there any difference in the level of job satisfaction between front of house and back of house employees? To determine the comparison of job satisfaction between front-of-house and back-of-house employees.
There is a pressure of differences between front of house and back of house employees. There is difference in job satisfaction between front of house and back of house employees.
LITERATURE REVIEW
Hotel Industry
- Hotel Employee
- Front of the House and Back of the House
In front of the house is the area where the guest and the employee who do the activities are involved. Areas included in the front of house are the front office, restaurant and lounges. This area is more direct guest contact than the back of the house area (Sheerman, 2007).
The employee who works in the front of house area should be more interactive with the guest. For the compensation, front-of-house workers get paid more than back-of-house workers.
Job Satisfaction
- The Factors That Influence the Job Satisfaction
- Outcomes of Job Satisfaction
This is because the front of house employee is dealing with the unpredictable demands and behavior of guests. For front-of-house supervisors/managers, workers are a bit complicated to monitor their subordinates. Back-of-the-house workers provide few of the interactive elements of the service because their primary role is to provide invisible physical labor (Sheerman, 2007).
Back of the house work is easily routine, highly and strictly supervised by the supervisor (Barrows and Power, 2009). In the back of the house area most of the workers are women and for the compensation the back of the house is lower than the front of the house. Job descriptive index is one of many ways to measure the satisfaction level of the employee.
Saari and Judge (2004) found that one of the primary causes of attitude is the perception of the job itself. Greenberg and Baron (1996) stated that there are some terms that describe the elements of a job. Designing a workplace can be done by redistributing or replacing an employee's job, by rotating the workplace or by alternative scheduling.
Giving the employee extra responsibility/task can be one of the ways to realize the task expansion for the employees. The quality of the relationship between supervisor and subordinate will have a significant, positive impact on the employee's overall level of job satisfaction (Howard, 2005). Given the vast amount of job satisfaction research conducted over the years, it would be virtually impossible to discuss all the correlates of job satisfaction.
METHODOLOGY
Research Method
Research Instruments
- Data Collection Method
The variables of this survey will be based on the Job Descriptive Index and combined with some items related to the job satisfaction factor. Based on the Job Descriptive Index, factors influencing job satisfaction are work itself, supervision, pay, promotion, and co-workers. My supervisor is ready to accept all employee criticism (V7) - Before I start working, I get a clear explanation from my supervisor.
My supporter can be relied on to handle any issue (P9) - I am happy to have him/her as my supervisor (P10). My salary is in accordance with the government's provision (P12) - In addition to the salary, I also received other benefits, e.g. health benefit (P13) - I got insurance not only for me, but also for my spouse and mine. I become more enthusiastic to work because there is an opportunity for employees to be promoted (Q19).
Descriptive Statistic Method
- Weighted Mean Value
Sampling Design
Validity and Reliability Testing
- Validity Testing
- Reliability Testing
To measure the validity of variables in the research, the researcher used Pearson's correlation coefficient test. Reliability testing is the level of internal consistency or stability of the test over time, or the ability of the test to obtain the same result. Reliability test used to show how far the measurement result is relatively consistent if the measurement is repeated for two or more times.
Hypothesis Testing
Limitation
Validity and Reliability Result
- Validity Result
- Reliability Result
The above validity results table shows that all questions of this questionnaire are valid. So, all the questions can be used to obtain data from the correspondents about the job satisfaction of the employees working at Hotel Permata Alam, Cisarua. The reliability test was done to find out whether the question used by the researcher is reliable.
From the table above, we can see that Cronbach's alpha is greater than 0.6, which indicates that this questionnaire is reliable.
The Characteristic of the Respondents
Based on the above chart shows that from 55 of the respondents, 34.5% of the respondents work in the back of the house (19 respondents) and 65.5%. It shows that most of the employees who work at Hotel Permata Alam work in the front of house area. 33 Based on the above diagram, it shows that from 55 of the respondents, 18% of the respondents have works for less than a year (10 respondents), 29% of respondents have works for one to two years (16 respondents) and 53% of the respondents have works for more than two years (29 respondents).
It turns out that most employees have been working at Hotel Permata Alam for less than two years.
Descriptive Analysis
- The Job Satisfaction of Employee who Works at Hotel Permata
- The difference level of job satisfaction between employee
According to appendix 8, total weighted average combination between front of house and back of house is 4.39. The job satisfaction of front-of-house employees - The job itself. Question number 7 is "My supervisors willing to accept any criticism from employees" and question number 10 is "I am happy to have her/his as my supervisor".
Question number 13 is 'In addition to salary, I also received other benefits, such as health benefits.' The researcher was told that the employee was satisfied with the benefits he received from the management of Hotel Permata Alam. Question number 18 asks: 'Management is fair enough in selecting employees to be promoted.' Drafke and Kossen (2002) prove that many people experience satisfaction when they believe that their future prospects are good. Question number 25 is 'I enjoy working with my colleagues.' Howard (2005) stated that the quality of close friendship was related to both career success and employee job satisfaction.
According to appendix 9, the researcher concludes that the most significant variable of the job satisfaction of employees is working in front of the home. The job satisfaction of employees who work in the back of the house - The work itself. Question number 9 is "My supervisor can be relied upon to handle every issue" and question number 10 is "I am happy to have her/him as my supervisor".
Question number 14 is "I have insurance not only for me, but also for my husband/wife and my children." The researcher found that the employee are satisfied with the benefits they got from the management of Hotel Permata Alam. Question number 23 is "The employees respect each other." The social context of work is also likely to have a significant impact on a worker's attitude and behavior (Marks, 1999). 40 According to appendix 10, the researcher concludes that the most significant variable of the job satisfaction of employees who work at the back of the house.
Hypothesis Testing
41 Appendix 9 and appendix 10 show that there is no difference in job satisfaction between employees who work in front of the house and behind the house. The employees who work at Hotel Permata Alam both front of house and back of house are very satisfied with their work. The first objective of this research is to analyze the job satisfaction level of the employee working in Hotel Permata Alam based on job descriptive index.
The second purpose of this research is to define the comparison of hob satisfaction between front of house and back of house employees. By using the descriptive analysis method and also doing the hypothesis test, the result is that there is no difference in job satisfaction between employees who work front of house and back of house. The third objective is to analyze the main variable of job satisfaction based on job descriptive index.
Using the descriptive analysis method, the result is that "salary" is the smaller variable for both front and back of the house workers. The researcher recommends the management of Hotel Permata Alam to continue to maintain and monitor employee job satisfaction. Front of House (Reception, GRA, Server, Hostess, Guest Services, Concierge, Club, Concierge, Cleaning, etc.) 3.
Front of House (Reception, GRA, Server, Hostess, Guest Service, Concierge, Club . Concierge, Housekeeping, etc.) 6. Satisfaction Score of Front of House Employees Total FOH Weighting Factor. Job satisfaction score of employees working in the back of the house Factor Total weight Average BOH.
CONCLUSIONS AND RECOMMENDATION
- Conclusion
- Recommendation
- For the Hotel Permata Alam, Cisarua
- For the Next Researcher
