CONVERSATION CHECK IN
FO : Good Afternoon, welcome to Ganesha Edutel. How my assist you?
Guest : yes, good afternoon. I would like to check in FO : Do you have any reservation before?
Guest : Yes
FO : Well, may i have your passport and also the booking information please?
Guest : Yes, of course
FO : Please wait a moment, and i will check it first.
Guest : Yes
FO : Well, you reserve one deluxe room for five nights start from today until 15th of April 2023. Your room will be facing to the beach as you requested and also your own already included with daily american breakfast paid by practitioner and travel and for the other expenses will be on your personal account. Is that correct?
Guest : Yes
FO : Well, since your room and breakfast are already guaranteed by travel agents and we need the deposit to guarantee your stay for the other expenses it will be 3.5 Million Rupiah or around 170 USD. Would you pay by cash or credit card?
Guest : I will pay by cash
FO : Thank you so much, let me count the money.
Guest : Yes
FO : Well, let me prepare this.
Guest : Yes
FO : If you don’t mind, could you complete these sevices from the phone please. I need your addres, email, phone number and also the signature here.
Guest : Yes, thank you FO : Well, are you finish?
Guest : Yes
FO : Well mrs...., here’s your room key, your guest card and the breakfast coupon.
Guest : What time is the breakfast?
FO : The breakfast start from 6:30 a.m until 10:30 a.m at our restaurant at the first floor.
You have to show this coupon to our waiter or waitress in the our restaurant and also this room key your room number is 300 located on the third floor facing to the beach. And also this is the guest card. This card identified that your guest staying at our hotel. Please show this card each time you use our hotel facilities and also it should be shown it’s time you collect your room key
Guest : Ok, thank you
FO : Well, if you want to use our facilities, our hotel provides a swimming pool, restaurant, bar, and spa.
Guest : Okay
FO : And the last one here’s the guest receipt for the deposit. Please show this cash receipt, you open the picture to refund the remaining of the guaranteed expenses.
Guest : Okay
FO : Well mrs...., we like to inform you that tonight we have a special event. It is barbeque dinner with dance performance. It will be started from 8 p.m until 10 p.m at our open stage in the first floor and the ticket will be 100 USD/person. Would you like to join us tonight?
Guest : Yes, it’s sounds good
FO : Well, i will book a seat for you
Guest : Okay thank you so much. Now we need to pay now or latter?
FO : Letters it’s okay Guest : Okay
FO : Well, mrs....there anything else that i can help you?
Guest : I think for now no
FO : Well, if you need any further assistance, don’t worry to contact us by pressing number two for the reception and we will be happy to help you.
Guest : Okay thank you
FO : Well, are you ready to go to your room now?
Guest : Yes
FO : Please wait a moment, i will call the bellboy and will escort you to your room.
Guest : Okay
FO : Well mrs...., thank you so much for choosing our hotel. I wish you have a wonderfull day with us. Have a nice day.
Guest : Thank you