CORPORATE
SOCIAL
RESPONSIBILITY
Through corporate social responsibility activities, BCA
supports sustainable development goals and the implementation of WYWXEMREFPIǻRERGI
We have sustainability strategy to support the implementation of sustainable finance. It involves the following
s 4O INCREASE THE lNANCING PORTFOLIO FOR SUSTAINABLE activities
s 4OIMPROVEINTERNALCAPACITYAND
s 4O ADJUST THE ORGANIZATION ITS RISK MANAGEMENT corporate governance, and/or standard operational procedures.
4HE SUSTAINABLE lNANCE VISION AND MISSION WERE formulated and approved by the Board of Directors and Board of Commissioners meeting on November 26, 2019 and Board of Directors’ Decision Letter No.196/SK/
DIR/2019 dated November 29, 2019, and are included in the sustainable finance action plan.
Corporate social responsibility (CSR) activities represent BCA’s commitment to its stakeholder and the environment. In doing so we add value for our stakeholders, in line with one mission and our CSR initiatives to support sustainable development goals (SDGs) and sustainable finance programs.
RESPONSIBILITY
4OBETHEBANK of choice and a MAJORPILLAROFTHE Indonesian economy,
that aligns with Indonesia’s sustainable
development.
4OALIGNALLOUR corporate activities with the principles of
sustainable finance.
Sustainable Finance
Sustainable Finance
Vision Mission
VISION AND MISSION OF SUSTAINABLE FINANCE
POLICY AND IMPLEMENTATION STRATEGY
4O ENABLE US TO IMPLEMENT #32 POLICIES AND STRATEGIES according to our sustainable finance vision and mission, a front-full synergy working between internal and EXTERNAL PARTIES HAVE RESULTED IN A NUMBER OF JOINT #32 activities. Overall aim was to continue making a positive contribution to the community through Bakti BCA community empowerment program.
One of CSR implementation channel is through the Bakti BCA community empowerment program.
BAKTI BCA AS THE IMPLEMENTATION OF CSR STRATEGIES
Bakti BCA is a community empowerment program that is a key part of CSR strategy implementation approach. Designing and implementing Bakti BCA is the responsibility of the Corporate Social Responsibility Work Unit, delivered through three pillars that are both complementary and interconnected:
Smart Solutions (Solusi Cerdas) Activities relating to education
Synergy Solutions (Solusi Sinergi)
Activities relating to culture, health, and the environment
Excellence Business Solutions (Solusi Bisnis Unggul) Activities that support the development of Micro, 3MALL -EDIUM 3IZE %NTERPRISE -3-%S AS WELL AS THE empowerment of communities.
4ECHNOLOGYIMPLEMENTATIONINONEOF"#!SASSISTEDVILLAGE
Smart Solutions
4
Synergy Solutions
3,7,8,13
Excellence Business Solutions
5,8 s $EVELOPMENTOFHUMANRESOURCES
s 0RESERVATIONOFENVIRONMENTANDCULTURE s %MPOWERMENTOFSUSTAINABLEECONOMY
Bakti BCA
s 3CHOOLS!SSISTANCE s 3CHOLARSHIPS s &INANCIALLITERACY
education s 00!AND004) s )NTERNSHIPS s 0ARTNERSHIPS
SDGs:
3 : Good health and well-being 4 : Quality education 5 : Gender equality
s #ULTURAL preservation s (EALTH
improvement s %NVIRONMENTAL
preservation
s #OMMUNITYAND village partner development s -3-%DEVELOPMENT Main
Targets
!CTIVITIES
-AIN3$'S
0HILANTHROPY0ROGRAMS
7 : Affordable and clean energy 8 : Decent work and economic growth 13 : Climate action
CORPORATE SOCIAL RESPONSIBILITY GOVERNANCE
Commitment for Social Responsibility
BCA is committed to carrying out CSR activities that support the implementation of sustainable finance AND3$'S4HISISINLINEWITH0/*+.O0/*+
concerning the implementation of sustainable finance FOR &INANCIAL 3ERVICES )NSTITUTIONS )SSUERS AND 0UBLIC Companies.
Due Diligence Method and Scope on Social, Economic and Environment Impact of Bank Activities
4HE %NVIRONMENT 3USTAINABILITY 'OVERNANCE %3' sub-division was formed through Board of Directors’
Decree No. 136/SK/DIR/2019, with the key role of building and implementing a culture of sustainable finance, INVOLVING ALL AREAS OF THE OF ORGANIZATION AND ENSURING the company’s own sustainability.
4HE %3' SUB DIVISION IN 3ECRETARY AND #OMMUNICATION
$IVISION IS RESPONSIBLE TO THE %XECUTIVE 6ICE 0RESIDENT OF #ORPORATE &INANCE AND 3ECRETARY
#OMMUNICATION $IVISION UNDER THE &INANCE AND Corporate Planning Director, who will reports PERFORMANCE TO THE 0RESIDENT $IRECTOR 4HE implementation of sustainable governance should be considered the responsibility of all BCA employees.
0DLQ 6WDNHKROGHUV $HFWHG RU ΖQȵXHQFHG E\ WKH Impact of Bank’s Activities, and Important Social, Economic and Environment Issues Related to the Bank Activities Impact
BCA takes great care to map out the stakeholders impacted or influenced by the it’s operational activities.
Stakeholder mapping is aligned with important issues related to social, economic and environment condition so that appropriate strategy can be formulated as well as ASSOCIATEDWORKPROGRAMS4HISMAPPINGOFSTAKEHOLDERS can be seen in the 2019 sustainability report.
Corporate Social Responsibility scope, both Obligatory or Beyond Compliance and Programs that Exceeded the Minimum Responsibilities and Relevance to Bank’s Business
BCA always complies with the prevailing regulations, such as Limited Liability Law No 40 Year 2008, article 1 Nomor 3, related to social and environment responsibility 4*3, 4HE "ANK ADHERES TO THE ,AW REGARDING #32 implementation, despite there being no specific explanation of CSR activities for the Bank.
BCA actively supports the implementation of government INCLUSIONANDlNANCIALLITERACYPROGRAMS4HESEPROGRAMS ARE PART OF #32 ACTIVITIES 4HE "ANK HAS ALSO DEVELOPED and implemented its own community empowerment program, which is explained in the next chapter of this report.
The Bank’s Strategies and Work Programs to Manage Social, Economic and Environment Issues, and Engage Stakeholders as well as Increasing Stakeholders and Shareholder Value
4HEIMPLEMENTATIONOF"#!S#32ACTIVITIESALSOINVOLVES ITSSTAKEHOLDERS4HESEINCLUDECOMMUNITIESCUSTOMERS partners and local government. We believe that stakeholders can benefit from our CSR activities, and thereby strengthen their engagement with the Bank.
3OCIAL2ESPONSIBILITY&UNDINGAND"UDGET
"#!ALLOCATESA#32BUDGETEVERYYEAR"UDGETREALIZATION for Bakti BCA in 2019 was Rp122.8 billion.
Good Corporate Governance Structure
Reporting/responsibility line Coordination line
Note:4HEBROKENLINEINTHECHARTABOVEREPRESENTSDEVELOPMENTSPROGRESSINTHESUSTAINABLElNANCEAPPLICATIONREPORTINGMECHANISM
$EPUTY0RESIDENT
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&INANCE!SPECT .ETWORK$ISTRIBUTION
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#ORPORATE3OCIAL 2ESPONSIBILITY
CORPORATE SOCIAL RESPONSIBILITY RELATED TO HUMAN RIGHTS
BCA respects human rights, supports gender equality and GSRHYGXWJEMVFEROSTIVEXMSRW
Commitment and Policy for Human Rights Social Responsibility
Under ISO 26000 guidelines, guidance for social RESPONSIBILITYHUMANRIGHTS(!- ISONEOFTHEKEYAREAS OFSOCIALRESPONSIBILITY(UMANRIGHTSARECOVEREDBYTHE MANAGEMENTOFLABORORHUMANRESOURCES(2 %MPLOYEE rights and obligations are outlined in the collective labor agreement (CLA) 2019-2021.
Planning and Implementation of Human Rights Initiatives
As stated in the Collective Labor Agreement (CLA), BCA ensures that every employee is treated fairly, both during performance appraisal and evaluation, as well as career advancement. Performance appraisal is conducted for every employee regardless of their gender, age, ethnicity, religion, race or other discriminatory factors.
BCA provides lactation facilities in some regional offices and head offices, demonstrating its support and respect for human rights of female employees. All female employees receive health allowances for their husband AND CHILDREN 4OTAL FEMALE EMPLOYEES OF TOTAL employees.
4HERE WERE NO SIGNIlCANT COMPLAINTS IN ON THE implementation of human rights initiatives.
CORPORATE SOCIAL RESPONSIBILITY RELATED TO FAIR OPERATIONS
Commitment and Social Responsibility Policy for Fair Operations
4HE IMPLEMENTATION OF FAIR OPERATIONS IS ONE OF "#!S COMMITMENTSTHROUGHOUTITSBANKINGOPERATIONS4HEFAIR operations initiative was implemented through activities relating to labor, financing, services and relationships with stakeholders.
Planning and Implementation of Fair Operations
&AIR ACTIVITIES IMPLEMENTATION INCLUDES OFFERING EQUAL opportunities to all employees. Promotion is conducted WITHTRANSPARENCYANDOBJECTIVELYBASEDONTHEFAIRNESS principle.
4HEFACTTHATWOMENHAVETHEOPPORTUNITYTOREACHTHE highest position in their career path is a reflection of the
#OMPANYSSUPPORTFORGENDEREQUALITY4HEREARETHREE WOMENDIRECTORSOFTOTALMEMBERSOFTHE"OARD OF $IRECTORS AND WOMEN BRANCH HEADS OF TOTAL BRANCH HEADS ACROSS )NDONESIA 4HE ASSIGNMENT OF women to the highest positions is based purely on their achievement and required performance, without any discrimination.
"#! HAS AN ENTERPRISE BACKOFlCE INTEGRATION %") application procurement system covering everything from budgeting, procurement, PO/contract preparation or rental, building maintenance, procurement through TO PAYMENT 4HIS SYSTEM ALSO SUPPORTS FAIR VALUE CHAIN and procurement practices. BCA applies fair contracts provides equal treatment, and complys with good corporate governance principles.
As part of its implementation of good corporate governance (GCG), BCA also has procedures and mechanisms to deal with conflict related to fair OPERATIONS 4HE PREVENTION OF CONmICT IS CARRIED OUT BY implementing appropriate policies and procedures as well as adequate internal control. Current ongoing initiatives ARE THE APPLICATION OF ANTIGRATIlCATION SOCIALIZATION OF anti-fraud, enhancement of the data security system and strengthening the awareness of whistleblowing system.
BCA develops and executes financial literacy education programs for the public without discrimination over their backgrounds. In line with that, there is no discrimination in providing excellence services to all customers and BCA takes into account fulfillment of creditor rights.
BCA also gives opportunities for disabled people so that they may gain training and working experience. In 2019, BCA employed 15 disabled people as outsource STAFF WORKING AT ITS DIGITAL SERVICES CENTER 4HIS REmECTS our commitment to the provision of equal employment opportunities, as well as support for government programs, particularly Government Regulation or PP No. 43 year 1998 concerning initiatives to improve the welfare of disabled persons.
In 2019, fair operations ran well in accordance with the DUTIES AND AUTHORITIES OF EACH EMPLOYEE 4HERE WERE no complaints from employees or customers over unfair practices with a material impact.
BCA continuously carries out fair banking operations to strengthen engagement with all customers, and to provide security and comfort in the working environment.
4HE IMPLEMENTATION OF THE "AKTI "#! PROGRAM IS expected to enhance the Bank’s contribution and support to community welfare improvement programs.
CORPORATE SOCIAL RESPONSIBILITIES FOR THE ENVIRONMENT
BCA received a Constituent of Sustainable Investment (SRI)- 0*-&8..RHI\GIVXMǻGEXIJVSQ the KEHATI Foundation for its IRZMVSRQIRXEP[SVO
Commitment and policy on corporate social responsibilities for labor, health, and work safety.
4HE 7ORLD %CONOMIC &ORUM IN IDENTIlED lVE risks that influence global economic conditions. One IS ENVIRONMENTAL RISK ESPECIALLY GLOBAL WARMING 4HE impact of global warming, as a result of climate change, is experienced by many people. It has become a global issue and concern for all parties, including businesses in the banking sector.
BCA, as one of the largest national private banks in Indonesia, actively promotes effort to preserve the ENVIRONMENT4HISISPARTOFCOMMITMENTTOANDSUPPORT for reducing global warming. BCA employs policies that promote environmental preservation, including the application of energy management in offices and branches.
Signing of BCA’s CLA of 2019-2021
$EPUTY0RESIDENT$IRECTOROF"#!!RMAND7(ARTONO greeted customers on Customer Day
%NVIRONMENTAL PRESERVATION EFFORTS ARE ALSO CARRIED out by actively involving BCA employee in the process.
BCA continuously conducts education through internal communication media.
"#! PROVIDES lNANCING TO SEVERAL PROJECTS THAT COMPLY with regulations and encompass environmental, social AND GOVERNANCE PERSPECTIVES 4HIS IS IN ACCORDANCE WITH /*+ REGULATIONS ON SUSTAINABLE lNANCE AND 3$'S achievements.
Environment Planning, Implementation and Achievement
BCA implements environmentally friendly lifestyle EDUCATION PROGRAM FOR ITS EMPLOYEES 4O ENSURE OUR eco-friendly environment, BCA has an ‘agent of change PROGRAMINEACHWORKINGUNIT4HEYAREEQUIPPEDWITH know how and tools to drive eco-friendly activities for day to day banking operations and services.
An environmentally friendly culture is also carried out in the Bank’s operational activities, as a green office effort. Programs include regulating the temperature of air conditioners, turning off the lights during recess or in unused areas, and water-saving campaigns. Campaigns are continuously intensified, including reducing the use OF STYROFOAM AND PAPER TURNING OFF THE LIGHTS ON %ARTH (OUR$AYANDTHE'REEN2AMADANMOVEMENT
4HE EFlCIENCY OF BUSINESS TRIPS TRAINING TRIPS AND DOCUMENTS DISPATCHING ARE ACHIEVED BY UTILIZING technology. Such as tele and video conferencing, e-learning, carpooling and e-mail usage, intranet portals, MY"#!ANDTRACKINGSYSTEMAPPLICATIONS4HESEACTIVITIES are designed to supports environmental sustainability.
BCA encourages customers to support environmental conservation efforts, through e-statement system for savings, current accounts and credit card bills; choice OF WITHDRAWING WITHOUT RECEIPT AT !4- !4- 34!2 e-branch; and digital banking solutions (m-BCA, Klik BCA, and Sakuku). in 2019, the latest BCA’s perbankan solution is online account opening through Mobile BCA.
BCA’s commitment to environmental management IS REmECTED IN ITS COLLABORATION WITH "/3& "ORNEO /RANGUTAN3URVIVAL&OUNDATION "/3&ISANORGANIZATION that actively develops conservation programs for orangutan habitats. Orangutans are one of Kalimantan’s endemic fauna protected by law and must therefore be preserved.
BCA consistently promotes turtle conservation through THE "ANYUWANGI 3EA 4URTLE &OUNDATION "34& 4HE program’s activities include education for fishermen and the release of hatchlings under the Save and Preserve Sea 4URTLESPROGRAM
"#!PARTNEREDWITH"/3&INORANGUTANRELEASEPROGRAM 'REEN/FlCESOCIALIZATIONTO"#!SWORKUNITS
"#! SUPPORTS THE PRESERVATION OF 5JUNG +ULON .ATIONAL 0ARK UNDER THE .%7TREES 0ROGRAM INITIATED BY 77&
)NDONESIA 4HIS PROMOTES GREENING THE SHORELINE AND planting mangrove trees to prevent abrasion.
Going forward, BCA will continue to focus on reducing environmental risks and promote compliance with ENVIRONMENTAL REGULATIONS 4HE "ANK ALSO SUPPORTS debtors who want to obtain environmental certification for their businesses.
CORPORATE SOCIAL RESPONSIBILITY RELATED TO EMPLOYMENT, OCCUPATIONAL HEALTH AND SAFETY PRACTICES
One way to support gender
equality for women is by providing health facilities to them and their JEQMPMIW
Commitment and policy on corporate social responsibilities for labor, health, and work safety.
(UMAN RESOURCES (2 HAS A SIGNIlCANT ROLE TO PLAY IN influencing company performance. BCA is committed to focusing on the welfare and career development of employees, including creating a healthy, safe and comfortable work environment (occupational health and SAFETY/(3
"#! EMPLOYS A COMPREHENSIVE STAFlNG POLICY 4HIS includes: transparency of information for employees, implementation of the Collective Labor Agreement (CLA), personal and career development, equal employment opportunities, and compensation and benefits programs.
Planning, implementation and achievement of labor, health and work safety initiatives.
!CTIVITIES TO SUPPORT LABOR AND PROMOTE /(3 PRACTICES include:
A 'ENDER%QUALITYAND*OB/PPORTUNITIES
BCA provides equal opportunities for every employee, regardless their ethnics, religion, race, CLASSORGENDER%MPLOYEEPLACEMENTPOLICIESALWAYS EMPHASIZE THE COMPETENCE AND PERFORMANCE of the individual concerned, ensuring there are opportunities for female employees to occupy the highest levels of management.
B %DUCATIONANDORTRAINING
BCA regularly provides training to improve employee competency and performance. Competency development is carried out through workshops or INCLASS TRAINING ELEARNING ON THE JOB TRAINING coaching and mentoring. While training and education materials are primarily oriented toward the banking industry, soft skills development materials are also available, including leadership, personality and environmental preservation.
C ,ABOR#OMPLAINTS-ECHANISM
BCA has developed several means of maintaining COMMUNICATION WITH EMPLOYEES 4HIS INCLUDES THE (ALO 3$- WHICH CAN BE ACCESSED THROUGH the internal telephone network and provides information about employment and industrial RELATIONS 4HE "ANK MAINTAINS THE CONlDENTIALITY OFEMPLOYEEINFORMATIONANDDATAWHEN(ALO3$- services are used.
D 7ORK&ACILITIESAND3AFETY
4HE DEVELOPMENT OF "#!S WORKING ENVIRONMENT focuses on: safety and comfort, the completeness and appropriateness of work facilities, environmental hygiene, spatial harmony and the appropriateness of security facilities. Periodically, BCA conducts EVACUATION DRILLS %MPLOYEES AT HEADQUARTERS regional and branch offices are trained in how TO FACE FORCE MAJEURE SITUATIONS SUCH AS lRES OR earthquakes.
E %MPLOYEEHEALTH
4OENSURETHEHEALTHOFEMPLOYEESANDTHEIRFAMILIES BCA provides medical benefits, including in-patient, out-patient, maternity, optical, dental, laboratory, MEDICAL CHECKUPS AND PAP SMEARS 4HE "ANK ALSO participates in the government medical service program by facilitating employees and their families IN"0*3+ESEHATAN4HISPOLICYISEXPECTEDTOMAKEA positive contribution to employee well-being.
SOCIAL RESPONSIBILITY TO CUSTOMERS
Commitment and policy of corporate social responsibilities to customers
BCA implements its corporate social responsibilities to customers in accordance with prevailing policies and regulations in Indonesia as follows:
/*+ 2EGULATION .O 0/*+ CONCERNING
#ONSUMER0ROTECTIONINTHE&INANCIAL3ERVICES3ECTOR 2. Bank Indonesia Regulation No. 7/7/PBI/2005
concerning Settlement of Customer Complaints, which has been amended by PBI No. 10/10/PBI/2008 Regarding customer protection.
Planning, implementation and achievement of corporate social responsibilities to customers
Customer trust is one of BCA’s most valuable assets, of WHICH OUR EMPLOYEES ARE A MAJOR COMPONENT 4HIS IS REmECTED IN OUR VALUES NAMELY &OCUS ON #USTOMER )NTEGRITY4EAMWORKANDCONTINUOUSPURSUITOFEXCELLENCE /URVALUESARESOCIALIZEDTOEMPLOYEESANDAREANINTEGRAL part of our induction program for new employees.
In order to maintain trust and meet our customers’ needs, THEOPERATIONSSTRATEGYDEVELOPMENTDIVISIONENSURES staff have adequate service sector competence, adhering TOOURSERVICESTANDARDNAMELY3-!243OLUTIONS"#!HAS also developed a complete and reliable digital banking service to respond to the dynamic needs of customers.
BCA also implements policy in product and services development to meet customer needs, paying attention to convenience and security. Innovations in banking solutions always refer to prevailing regulations. Before launching, the products are carefully evaluated by the respective work units.
4HEIMPLEMENTATIONOFSOCIALRESPONSIBILITYACTIVITIESFOR customers is done through the publication of educational materials for banking solutions. News columns in the MEDIASUCHAS"ERITAGAR+OMPASCOM)$.4IMESCOMAND Kumparan.com. are used to communicate to customers.
BCA also routinely holds gatherings with customers to promote banking and financial solutions and share KNOWLEDGEONCURRENTlNANCIALTOPICS4HISISALSOAWAY of allowing customers to share their experiences with one another, connecting BCA and its customers, and NETWORKING4HECLOSENESSOFTHE"ANKTOITSCUSTOMERSIS one of the keys to its success in building harmonious and mutually supportive relationships.
0RESIDENT$IRECTOROF"#!*AHJA3ETIAATMADJAGREETEDCUSTOMERS in Customer Day
"#!%XPOVERSARYFOR"#!SLOYALCUSTOMERS
Customers can use several means to contact BCA: the (ALO"#!HOURCONTACTCENTERSERVICE%MAIL [email protected] (ALO"#!
4HE MANAGEMENT AND RESOLUTION OF "#! CUSTOMER complaints follows our service level standard, which defines the maximum period allowed for problem RESOLUTION4HEPERIODFORRESOLVINGCOMPLAINTSDEPENDS on the type and complexity of the problem. Service level FULlLLMENTISMONITOREDVIAANELECTRONICSCREENAT(ALO BCA.
In 2019, the number of suggestions and complaints THROUGH (ALO"#! WAS TELEPHONE CALLS CONSISTING OF OF CUSTOMER COMPLAINTS RELATEDTODEMANDRELATEDTOCUSTOMERNEEDSFOR INFORMATIONON"#!BANKINGSOLUTIONSANDINTHE FORMOFADVICE4HEMOSTCOMPLAINTSWERERELATEDTOCARDS STUCK AT !4- MACHINES MONEY STUCK AT !4-S DEBITED accounts but the money is not received by customers, and declined credit cards.
BCA continuously develops and provides banking solutions that are safe, convenient, reliable and easily ACCESSIBLE %XCELLENCE IN PROVIDING COMPREHENSIVE AND exceptional service made the Bank the largest market CAPITALIZATION BANK IN 3OUTHEAST !SIA AT YEAR END BCA also received awards from various independent institutions.
&OR THE BEST COMMITMENT IN PROVIDING SERVICES TO customers, BCA achieved a customer engagement index of 4.67 from a scale of 1-5.
CORPORATE SOCIAL RESPONSIBILITY IN SOCIAL AND COMMUNITY DEVELOPMENT
BCA has developed its Bakti BCA corporate social responsibility (CSR) program, to empower communities.
Bakti BCA is implemented through three pillars: Solusi Cerdas (Smart Solutions), Solusi Sinergi (Synergy Solutions) AND3OLUSI"ISNIS5NGGUL%XCELLENCE"USINESS3OLUTIONS
SMART SOLUTIONS
%DUCATIONISTHEMAINTOOLINDEVELOPINGQUALITYHUMAN RESOURCES 4HEREFORE "#! CONTINUES TO DEVELOP #32 programs that improve education for the community.
4HISPROGRAMISDEVELOPEDFORTHELONGTERMTHROUGHTHE Smart Solutions pillar under Bakti BCA.
Smart Solutions focuses on providing educational support for people with financial constraints. It also focuses on improving education in low-income areas by supporting an education equality program. Programs that have so far been carried out include:
s .ONDEGREE!CCOUNTING%DUCATION0ROGRAM00!
s .ONDEGREE 4ECHNOLOGICAL )NFORMATION %DUCATION 0ROGRAM004)
s "AKTI"#!INTERNSHIPPROGRAM s "AKTI"#!3CHOOLS!SSISTANCE s "AKTI"#!SCHOLARSHIPS s %DUCATIONALPARTNERSHIPS s &INANCIALLITERACYEDUCATION Bakti BCA scholarships
4EAMBULDINGACTIVITYFOR"AKTI"#!3CHOLARSHIPPARTICIPANT Bakti BCA Scholarship participant in team building activity
.ONDEGREE!CCOUNTING%DUCATION0ROGRAM00!
4HENONDEGREE00!PROGRAMHASBEENCONTINUOUSLY running since 1996. It is designed for high school, vocational or equivalent graduates who perform academically, but have financial constraints that limit them in continuing their education to a higher level.
4HEPARTICIPANTSCOMEFROMAWIDERANGEOFREGIONS across Indonesia to study accounting for 30 months.
Although the non-degree PPA program has no official working commitment, alumni have the opportunity to work at BCA in accordance with the needs and conditions of the Company. During 2019, there were 392 PPA participants who were studying. Between 1996 and 2019, there were 1,488 non-degree PPA graduates who chose to become BCA employees. In 2019, there were 114 PPA graduates, of which 113, ORCHOSETOBECOME"#!EMPLOYEES
2017 2018 2019 378 376 392 Non-degree PPA Participants
.ONDEGREE00!0ARTICIPANTS
2019 2018 2017
Number of people 392 376 378
2017 2018 2019 129
134 114 Non-degree PPA Alumni
.ONDEGREE00!!LUMNI
2019 2018 2017
Number of people 114 134 129
.ONDEGREE4ECHNOLOGICAL)NFORMATION%DUCATION0ROGRAM004)
4HENONDEGREE004)PROGRAMISDESIGNEDFORHIGHSCHOOLVOCATIONALOREQUIVALENTGRADUATESWHOEXCELANDARE INTERESTEDINIMPROVINGTHEIRCAPABILITYINTHE)4lELD4HEPROGRAMLASTSFORMONTHSANDUSESADROPOUTSYSTEM with a relatively high passing grade.
!TTHEENDOFTHEREWERENONDEGREE004)PARTICIPANTSSTUDYING3OMESUCCESSFULLYCOMPLETEDTHEIR education, with 26 graduates choosing to become BCA employees.
2017 2018 2019 99 106
147 .ONDEGREE004)0ARTICIPANTS
.ONDEGREE004)0ARTICIPANTS
2019 2018 2017
Number of people 147 106 99
2017 2018 2019 28
33 28 .ONDEGREE004)!LUMNI
.ONDEGREE004)!LUMNI
2019 2018 2017
Number of people 28 33 28
"AKTI"#!)NTERNSHIP0ROGRAM
Since 2002, BCA has run an internship program covering everyone from high school students to bachelor’s degree GRADUATESWHOGOTHROUGHARIGOROUSSELECTIONPROCESS4HISPROGRAMSAIMISTOIMPROVETHEQUALITYOFOURHUMAN resources, especially among Indonesia’s younger generation. In 2019, there were 4,602 participants in the program, ANINCREASEOFCOMPAREDTOTHATOFTHEPREVIOUSYEAR
2017 2018 2019 3,766
4,190 4,602 Bakti BCA
Internship Program (people)
"AKTI"#!)NTERNSHIP0ROGRAM
2019 2018 2017
Number of people 4,602 4,190 3,766
"AKTI"#!3CHOOLS!SSISTANCE
Bakti BCA Schools Assistance program was developed to support government programs in improving the quality, access, and development of educational infrastructure.
4HEPROGRAMPROVIDESTRAININGTOINCREASETEACHERS knowledge and capacity to cope with the current NEEDS AND CHALLENGES THEY FACE 4HIS INCLUDES increasing knowledge about the curriculum, soft skills and hard skills in teaching to create a creative and effective learning environment, and mentoring programs to improve student performance. In developing this training program, BCA works closely with institutions that have specific competencies in these areas of expertise. In 2019, training conducted included: 21st century learning for Bakti BCA elementary school teachers in Serang, Lampung and 9OGYAKARTA 4HE TEACHER TRAINING PROGRAM LASTS FOR one year and involves three meetings, with the aim of providing a more comprehensive understanding of inquiry-based learning.
BCA also provides assistance in the form of FACILITIES AND INFRASTRUCTURE CONSTRUCTION 4HIS includes: assisting in the development of computer LABORATORIES PROCUREMENT OF ,#$ PROJECTORS ALONG with screens, laptops, servers, and library books, as well as developing other infrastructure to support teaching and learning activities. At present, most of the Bakti BCA schools assistance with a “good”
ANDhVERYGOODvACCREDITATION4HEACHIEVEMENTSOF schools assistance under the Bakti BCA program are:
3-!.+ARANGMOJOWONSTPLACEINTHE0ROVINCIAL
4EACHERWITH%XCEPTIONS!WARDBY3ERANG-UNICIPAL 3-!.0ONJONGWASNAMEDTHE.ATIONAL!DIWIYATA School 2018; SMPN Serang 6 was named Serang City 3CHOOLOF2EFERENCEAND3$.0ONJONGEARNEDTHE highest average UN score in the district.
BCA assists 17 schools in Lampung, Serang and Yogyakarta with 539 beneficiaries and 8,694 students. Partner schools are expected to facilitate access for children to quality schools that are near their homes.
"AKTI"#!3CHOLARSHIP
4HE"AKTI"#!SCHOLARSHIPISDESIGNEDFORBACHELORS degree (S1) students who perform academically but have financial constraints. BCA also facilitates soft skills development programs for scholarship recipients, including: leadership training, entrepreneurship sharing sessions, and mentoring.
3CHOLARSHIP RECIPIENTS ARE EXPECTED TO RECOGNIZE and develop their highest potential through a series OF PROGRAMS 4HE "ANK PROVIDES COMMUNICATION FACILITIESVIA&ACEBOOKAND,INEGROUP3AHABAT"#!
In 2019, BCA disbursed scholarships funds of Rp5.3 billion to 731 students in 18 state universities, including the University of North Sumatra (Medan), 3RIWIJAYA 5NIVERSITY 0ALEMBANG 5NIVERSITY OF )NDONESIA *AKARTA "OGOR !GRICULTURAL 5NIVERSITY
"OGOR "ANDUNG )NSTITUTE OF 4ECHNOLOGY AND 0ADJADJARAN 5NIVERSITY "ANDUNG $IPONEGORO 5NIVERSITY 3EMARANG 'ADJAH -ADA 5NIVERSITY (Yogyakarta), Sepuluh Nopember Institute of 4ECHNOLOGY AND !IRLANGGA 5NIVERSITY 3URABAYA
(Bali), Mulawarman University (Samarinda), 4ANJUNGPURA 5NIVERSITY 0ONTIANAK 3AMRATULANGI 5NIVERSITY -ANADO (ASANUDDIN 5NIVERSITY -AKASSAR #ENDERAWASIH5NIVERSITY*AYAPURA
BCA also cooperates with other institutions in channeling the scholarships. In 2019, the Bank PARTNERED WITH +ARYA 3ALEMBA %MPAT &OUNDATION +3% THE)NDONESIAN#OOPERATIVE)NSTITUTE)+/0).
to distribute scholarships to students at various universities in Indonesia.
0ARTNERSHIPWITH%DUCATIONAL)NSTITUTIONS
BCA actively cooperates with educational institutions and universities across Indonesia, to support the DEVELOPMENTOF)NDONESIANEDUCATION4HEPROGRAM is carried out continuously, and involves:
s &ACILITATING SEMINARS AND PUBLIC LECTURES AT UNIVERSITIES 0ADJADJARAN 5NIVERSITY University of Indonesia, Sepuluh Nopember )NSTITUTE OF 4ECHNOLOGY "RAWIJAYA 5NIVERSITY Muhammadiyah University of Malang, Udayana University, Mulawarman University, 4ANJUNGPURA 5NIVERSITY AND 3AM 2ATULANGI 5NIVERSITY 4HIS AIMS TO PREPARE STUDENTS TO enter the workforce.
s 7ORKING CLOSELY WITH $IPONEGORO 5NIVERSITY Semarang, BCA facilitates the Bloomberg FACILITYATTHE&ACULTYOF%CONOMICSAND"USINESS
&%" TO SUPPORT LECTURE AND STUDENT RESEARCH activities.
s "#! CONDUCTED TRAINING FOR TEACHERS OF %AST Indonesia, held in Kupang, Mataram and 3ORONG 4HE PROGRAM WAS PARTICIPATED IN BY
300 teachers, to improving teaching skills in the class.
s %XCELLENTSERVICETRAININGATTENDEDBY)NTEGRATED 3ERVICES5NITSTAFFOF0ADJADJARAN5NIVERSITYAND
"ANDUNG )NSTITUTE OF 4ECHNOLOGY 4HIS AIMS TO improve the quality of staff services to students.
s "#! CONTRIBUTE TO DEVELOPE MINIBANK FOR
‘Sekolah Vokasi UGM’, also renovation and DEVELOPMENT OF CASHLESS CANTEENS FOR 'ADJAH Mada University and Bandung Institute of 4ECHNOLOGY*ATINAGOR
s 3UPPORTING THE DEVELOPMENT OF BANKING LABORATORIES AT THE &ACULTY OF %CONOMICS AND
"USINESS &%" 'ADJAH -ADA 5NIVERSITY 4HIS has been carried out since 2015, in the form of library building repairs, procurement of room facilities for music education programs.
%ARLY#HILDHOOD$EVELOPMENT
s "#!HASAPARTNERSHIPWITHTHE5NITED.ATIONS
#HILDRENS &UND 5.)#%& SPECIlCALLY IN THE )NDONESIAN CHILDRENS EDUCATION PROGRAM 4HE partnership is a continuation of the previous year’s program. In 2019, BCA disbursed donations OF 2P MILLION FOR 5.)#%& 4HE FUNDS WERE used to implement quality integrated holistic EARLY CHILDHOOD DEVELOPMENT )( %#$ SERVICES INTHE3ORONGAND2AJA!MPATDISTRICTSIN7EST Papua.
s 4HISBROUGHTPOSITIVEIMPACTSSUCHASIMPROVING the quality of teachers and school principals, and strengthening the government and local community’s commitment to ensure children receive the benefits of education, health, NUTRITIONANDPROTECTIONFROM)(%#$
4RAININGFOR"AKTI"#!3CHOLARSHIPPARTICIPANT 4RAININGFORTEACHERSFROMEASTERN)NDONESIA
&INANCIAL,ITERACY%DUCATION
BCA implements a number of programs that strive to improve the literacy index and financial inclusion of THE)NDONESIANPEOPLE4HESEINCLUDE
s &INANCIAL LITERACY EDUCATION FOR STUDENTS is conducted to improve financial management SKILLS EARLY ON IN LIFE 4HE PROGRAM WAS implemented in several schools, being attended by 6,304 students, including those from the Bakti BCA partner schools. Students are expected to gain basic financial knowledge such as pocket money management, and a saving culture through SimPel (student saving) products.
4HE PROGRAM USES GAMIlCATION METHODOLOGY INVOLVING A GAME BOARD 4HIS APPROACH MEANS that students learn in a pleasant atmosphere, so that the material is readily absorbed. It is complemented by an expo of banking financial products that is packaged in the form of edutainment, such as puppet culture in Bandung, Semarang.
s &INANCIAL LITERACY EDUCATION FOR THE FAMILIES OF )NDONESIAN MIGRANT WORKERS 3ABA $ESA introduces financial management, knowledge OF lNANCIAL PRODUCTSSERVICES AND SOCIALIZATION of financial institution remittance cash payment facilities. Saba Desa was carried out on PMI (Indonesian migrant workers) enclaves in THREE CITIES 3UKALUYU #IANJUR 3OUTH -ALANG (Malang), and Luwungbata Village (Brebes).
4HEY WERE ATTENDED BY TO VISITORS per city.
s &INANCIAL LITERACY EDUCATION IN INCREASING ,!+5 "#! PRODUCTS BCA provides training on financial management and the introduction OF ,!+5 "#! PRODUCTS TO HOUSEWIVES 3-%S farmers and employees. Activities were carried OUT IN 7EST *AVA +UNINGAN #IAMIS #IREBON -AJALENGKA AND 4ASIKMALAYA #ENTRAL *AVA (Demak, Kudus, Grobogan, and Wonogiri) and 9OGYAKARTA 'UNUNG +IDUL 4HE PROGRAM WAS attended by 98,072 participants, an increase of COMPAREDTOIN
s "#!ACTIVELYSUPPORTSSEVERAL&INANCIALLITERACY EDUCATIONWITHlNANCIALLITERACYCARS3I-/,%+
INITIATED BY THE &INANCIAL 3ERVICES !UTHORITY /*+ to increase the financial literacy and inclusion index in regions with inadequate INFRASTRUCTURE %DUCATIONAL PARTICIPANTS CAME FROM VARIOUS GROUPS SUCH AS 3-%S PRIVATE sector employees, civil servants, lecturers and STUDENTS 4HERE WERE PARTICIPANTS OF THIS event.
SYNERGY SOLUTIONS
Synergy Solutions is a pillar of Bakti BCA that supports community development in the fields of culture, health, environment and empathy across Indonesia. BCA SYNERGIZES WITH INSTITUTIONS THAT HAVE COMPETENCE AND CREDIBILITYINTHEIRRESPECTIVElELDSWHENORGANIZINGTHE PROGRAM4HEPROGRAMINCLUDES
&INANCIAL,ITERACY%DUCATIONFORSEVERALELEMENTARYSCHOOLS Wayang student performance
"AKTI"#!FOR#ULTURAL
Shadow puppets (wayang) are part of Indonesia’s CULTURAL HERITAGE AND RECOGNIZED BY 5.%3#/ 3INCE 2012, the Bank has been actively developing the BCA for Indonesian Wayang program, which aims to encourage young people to learn about wayang and to understand the values of wayang art in order TOENSUREITSPRESERVATIONFORTHEFUTURE%DUCATION programs Wayang for Students and Wayang Day are delivered as puppeteer training, wayang training, wayang assembling workshops, puppeteering workshops, exhibitions and performances.
Wayang for Students events in Bandung and 3EMARANG WERE ATTENDED BY AROUND JUNIOR high, high school and vocational high school students. Wayang Day was held in Balikpapan and was attended by 492 elementary students.
"AKTI"#!FOR(EALTH
BCA’s concern for the community is reflected in its provision of health care facilities, including:
s #ATARACT3URGERY
BCA has been working with the Cataract Blindness Prevention Section of the Indonesian Ophthalmologist Association (SPBK Perdami) SINCEANDTHE+ICK!NDY&OUNDATIONSINCE 2017 to carry out cataract surgery services.
During 2019, cataract operations were carried out in six hospitals: Putussibau Regional (OSPITAL 7EST +ALIMANTAN PATIENTS -ASMITRA (OSPITAL "EKASI 0ATIENTS 4+ )) (OSPITAL 0ROF $R *! ,ATUMENTEN !MBON PATIENTS 9ATOFA (OSPITAL #ENTRAL ,OMBOK
(120 patients); Singaparna Medika Citra Utama (OSPITAL 4ASIKMALAYA PATIENTS #IKALONG 7ETAN 2EGIONAL (OSPITAL 0URWAKARTA patients) - with 613 patients in total, an increase from the previous year.
BCA also supports the procurement of cataract surgery facilities such as microscopes, which were donated to SPBK Perdami and Perdami DKI
*AKARTA "RANCH AND ALSO PHACOEMULSIlCATION facilities to Perdami Riau Branch.
s "AKTI"#!"LOOD$ONOR
BCA has been working with the Indonesian Red Cross (PMI) to conduct blood donor activities since November 1990. Blood donations are carried out a maximum of four times per year in one location. During 2019, they were held 33 TIMESIN*AKARTAANDOTHERREGIONSIN)NDONESIA and 3,004 blood bags were collected.
s (EALTHCARE3ERVICE
BCA works closely with the Bakti Medika Clinic and the Duri Utara doctors to provide quality HEALTH CARE FACILITIES AT AN AFFORDABLE COST 4O the end of 2019, Duri Utara doctors received 13,422 patients and Bakti Medika Clinic received PATIENTSATOTALOF(EALTHSERVICES provided include medical measures and family PLANNING&0 PROGRAMCONSULTATIONS
In 2019, the Bakti Medika Clinic in collaboration WITH !LZHEIMERS )NDONESIA BECAME A REFERRAL clinic for patients to detect early dementia.
BCA has cooperated with SPBK Perdami since 2001 to carry out cataract operations
BCA employees participated in Bakti BCA blood donation
Coinciding with BCA’s 62nd birthday, free medical activities were held in Bukit Peramun,
$URI 5TARA #LINIC AND "AKTI -EDIKA #LINIC 4HIS benefited 100 people at Bukit Peramun, 150 at the Duri Utara Clinic, and 300 at the Bakti Medika Clinic.
s (EALTH%DUCATION
BCA provides education on health awareness to STUDENTSAT0!5$+ASIH"UNDA4+$HARMA Wanita, and SDN Isdiman.
%NVIRONMENTAL#ONSERVATION s /RANGUTAN2ELEASE
BCA has also contributed to the preservation of Indonesia’s fauna by providing donations and support to the Borneo Orangutan Rescue
&OUNDATION "/3 &OUNDATION SINCE )N 4HE "ANK DONATED 2P MILLION to support orangutan conservation. BCA, TOGETHERWITHTHE"/3&OUNDATIONRELEASEDSIX orangutans from the Orangutan Rehabilitation
#ENTER IN 3AMBOJA ,ESTARI "/3& 3AMBOJA ,ESTARI TOTHE+EHJE3EWEN&ORESTIN%AST+UTAI District.
"#! AND THE "/3 &OUNDATION ALSO CONDUCT orangutan conservation education through the Orangutan Goes to School program.
Information on the importance of orangutans and habitat conservation efforts were conveyed TO SCHOOLS IN #ENTRAL +ALIMANTAN AND %AST Kalimantan, that was participated in by 1,761
STUDENTSANDTEACHERS4HEPUBLICAWARENESSAND publicity program also used specially designed &LAZZ CARDS AND VIDEOS ABOUT ORANGUTAN conservation on the big screen at Menara BCA in welcoming International Orangutan Day.
s "IODIVERSITY#ONSERVATION
"#!SUPPORTSTHE.%7TREES0ROGRAMINITIATEDBY 77&)NDONESIATOPRESERVETHEENVIRONMENTBY PLANTINGMANGROVESINTHE5JUNG+ULON.ATIONAL Park. Some 20,200 mangrove tree seedlings have been planted since 2017 with total planted area of 12 hectares and it is estimated that 164,240 g eq CO2 will be absorbed and will continue to GROW AS THEY GROW 4HE MANGROVE PLANTING IS also expected to support habitat conservation in coastal areas.
BCA also supports turtle conservation through THE "ANYUWANGI 3EA 4URTLE &OUNDATION "34&
4HISPROGRAMINCLUDESTHERELEASEOFHATCHLINGS INTHE3AVEAND0RESERVE4URTLE3ELAMATKANAND Lestarikan Penyu) program. In 2019, BCA and
"34& RELOCATED TURTLE NESTS TO SUPPORT THE SURVIVAL OF TURTLES 4HE PROGRAM ALSO INCLUDES maintenance of semi-natural hatchery nests, as well as education on turtle conservation for 625 students, 160 fishermen, and communities around Banyuwangi.
4HETOTALDISTRIBUTIONOFFUNDSFOR#32ACTIVITIES in the environmental amounted Rp685.0 million in 2019.
3INCE"#!COLLABORATINGWITH"/3&INORANGUTAN releasing program
"#!SUPPORTSMANGROVEPLANTATIONUNDER.%7TREES PROGRAMBY77&)NDONESIA
%MPATHY0ROGRAM
4HE EMPATHY PROGRAM COMPRISES AID FOR PEOPLE AFFECTED BY NATURAL DISASTERS 4HE DISTRIBUTION OF assistance is conveyed through partners who have capability and competence in disaster management.
In 2019, BCA channeled emergency assistance funds to people affected by natural disasters such as the tsunami in Lampung and Serang; the floods in Pekalongan, Kendari, Sentani, and Samarinda; the earthquake in Ambon; the forest fires in Pekanbaru, 4ESSO.ILO.ATIONAL0ARKIN2IAU3EBANGAU.ATIONAL Park in Central Kalimantan, Londerang Giam 3IAK +ECIL *AMBI 4HE TOTAL EMERGENCY ASSISTANCE amounted to Rp441.5 million.
EXCELLENCE BUSINESS SOLUTIONS
%XCELLENCE "USINESS 3OLUTIONS 3OLUSI "ISNIS 5NGGUL IS A community empowerment program based on economic ACTIVITIES SPECIlCALLY FOR MICRO SMALL AND MEDIUMSIZED ENTERPRISES-3-%S RURALCOMMUNITIESANDCOMMUNITY community empowerment groups.
/NE OF THE OBJECTIVES OF THE PROGRAM IS TO OPEN UP BUSINESS OPPORTUNITIES AND CREATE JOBS FOR THE LOCAL community. Since 2013, it has been implemented through partnerships with communities in several regions. In the future, the communities are expected to become independent and able to support the development of the national economy in the long run.
4O THE END OF PARTNERSHIP PROGRAMS WITH communities included:
@7IRAWISATA'OA0INDUL
@7IRAWISATA'OA0INDULLOCATEDIN"EJIHARJO6ILLAGE +ARANGMOJO'UNUNG+IDUL9OGYAKARTAISATOURIST destination of a cave with a river that can be sailed 350 meters long and 5 meters wide. BCA, together with the Gelaran II Wirawisata Association, developed the village to empower the local community, thereby CREATINGJOBSANDBUSINESSOPPORTUNITIES
4HE YOUTH OF "EJIHARJO 6ILLAGE WERE PROVIDED WITH training in developing human resource capacity and assistance in developing tourist facilities, in the form of improved access to the tourist attractions.
0ENTINGSARI4OURISM6ILLAGE
0ENTINGSARI4OURISM6ILLAGE$EWI0ERI ISLOCATEDON the slopes of Mount Merapi, Cangkringan, Sleman, Yogyakarta. It covers nature, cultural, and agriculture tourism and provides the opportunity to live in the countryside with local residents.
BCA provides assistance in the development of facilities and infrastructure as well as the MENTORING OF HOMESTAY STANDARDIZATION TRAINING AND REFRESHMENT 4O THE END OF THE NUMBER OFHOMESTAYSINCREASEDTOFROM4HEECONOMIC impact was also felt by a number of residents who OPENEDFOODSTALLSANDVEHICLERENTALBUSINESSES4HE development of tourism potential in Pentingsari can improve the welfare of the village community.
@7AYANG7UKIRSARI4OURISM6ILLAGE
@7AYANG 7UKIRSARI 4OURISM 6ILLAGE IN )MOGIRI District, Yogyakarta, which has been a Bakti BCA partner village since 2015. It is known for its art of sungging (leather craft) in the form of shadow puppets and other leather crafts. It has become an art learning destination for local and foreign tourists.
"#! PROVIDES ASSISTANCE TO LOCAL 3-%S IN MAKING PUPPETS AND MARKETING THE PRODUCTS 4HE 3-%S OF Wukirsari were also involved in several exhibitions, SUCH AS THE *AKARTA &AIR 02* AND THE )NDONESIA +NOWLEDGE &ORUM )+& 7UKIRSARI ALSO PROVIDES cultural education in the context of preserving traditional puppets for the younger generation.
@+AMPUNG"ATIK'EMAH3UMILIR
BCA has been assisting the communities in the
‘Kampung Batik Gemah Sumilir’ village, located in +AJEN0EKALONGAN2EGENCY#ENTRAL*AVASINCE It has tourism potential as a batik center offering BATIK EDUCATION AND RESEARCH FACILITIES 4HE VILLAGE development plan will be focused more on batik education reaching a wider community of various ages and professions.
BCA also provides training and opportunities to market batik products in various exhibitions in cities of Indonesia.
$OESOEN+OPI3IRAP
Doesoen Kopi Sirap is a partner village on the slopes of Mount Kelir, Semarang since September 8, 2019.
It has tens of hectares of coffee cultivation. In
$OESOEN3IRAP*AMBU$ISTRICTTHEREISTHE7ARUNG Ndeso coffee shop, which was established by the CHILDRENOFCOFFEEFARMERS)TOFFERSAh&UN#OFFEEIN Scenic Nature of Doesoen Kopi Sirap” tour. Visitors gain knowledge about the cultivation, processing AND SERVING OF COFFEE WHILE ENJOYING THE NATURAL beauty of Doesoen Kopi Sirap.
In 2019, BCA provided training standards for tour guides, and assistance in the development of coffee and barista research and development facilities.
6. Tamansari Tourism Village
4AMANSARI IS LOCATED IN THE FOOTHILLS OF -OUNT )JEN Licin, Banyuwangi. It is a tourism village that offers life experiences such as farming, coffee, clove and cocoa cultivation; as well as sulfur mining. It is also known for its cultural show featuring the Gandrung dance.
BCA continued to provide assistance in 2019 in the form of a train the trainer program for outbound guides, homestay refreshment, and digital marketing. Some 30 village/youth leaders took part in the training. BCA assists in the development of FACILITIES AND INFRASTRUCTURE SUCH AS A JOGLO PUBLIC toilets, Sendang Seruni gate and footpaths.
Positive benefits experienced include developing insights regarding tourism development, financial management and customer services. Overall, people’s income increased due to among others, business opportunities and new work opportunities such as in the food business and car rentals.
0UCAK4INGGAN4OURISM6ILLAGE
0UCAK 4INGGAN 4OURISM 6ILLAGE $EWI #AKTI IS IN Pelaga, Petang, Badung, Bali. It is a religious tourism DESTINATION FOR (INDUS ESPECIALLY THE CHARISMA OF 0UCAK -ANGU 4EMPLE 4HE NATURAL AND CULTURAL ATTRACTIONOF4INGGANALSOHASITSOWNCHARM
Since 2016, BCA has been assisting the village by providing excellent service training for village ADMINISTRATORS 4O COMPLEMENT THE TOURISM SERVICE facilities, the Bank provides assistance in the form of information boards, signage for each tourist location, direction boards, construction of toilets in the trekking area, garden tidying, as well as trial services.
'UNONG,UMUT
Since 2018, this protected forest area has been assisted by BCA. It has the rich potential of the mORA OF %AST "ELITUNG WHICH IS SPREAD OVER hectares, with the highest peak 1,210 meters above sea level.
3ENDANG3ERUNIAT4AMANSARIONEOF"AKTI"#!!SSISTED6ILLAGE
At an altitude of 70 meters before the peak of the mountain, there is expanse of moss in various shapes and types covering the surface of the ground, rocks ANDTREES6ISITORSCANALSOENJOYORCHIDSWITHUNIQUE types, shapes and colors.
"UKIT0ERAMUN
Bukit Peramun is situated at an elevation of 129 meters above sea level in West Belitung. It has a wealth of flora, particularly medicinal plants and fauna. Bukit Peramun’s name derives from the numerous local plants that are processed into medicines by its inhabitants.
Natural beauty is the main attraction and potential for tourists. Management has also developed a number of locations for photo spot, which include the hobbit house, red bridge, twin rocks, and flying car. Bukit Peramun is a digital-based village wherein its managers have applied a QR Code system as AN INFORMATION TOOL PERTAINING TO THE TREES 4HE information provided relates to the type and benefits of the plant at Bukit Peramun, as well as a virtual GUIDEINTWOLANGUAGES)NDONESIANAND%NGLISH
BCA began extending its assistance in 2018, initially providing training facilities in the areas of service, creative selling, and leadership. In regard to assistance in the form of facilities and infrastructure, BCA provided assistance by constructing a mushola, digital information system, monuments/plaques.
As a continuation of its assistance, Bukit Peramun officially became a Bakti BCA assisted village in 2019.
4HE"OARDOF$IRECTORSSYMBOLICALLYSIGNEDAPLAQUE at the time of inauguration.
!IK2USA"EREHUN4OURISM6ILLAGE
!IK 2USA "EREHUN 4OURISM 6ILLAGE IS SITUATED IN 4ERONG 7EST "ELITUNG +NOWN AS A CREATIVE VILLAGE for its success in transforming the area that was once A DISUSED MINE INTO A TOURISM DESTINATION 4OURISTS CAN ENJOY DINING ON FOOD UNIQUE TO "ELITUNG ALSO KNOWNAS"EDULANG6ISITORSCANALSOENJOYVIEWING THESITESAT"UKIT4EBALUAMANGROVEANDVEGETABLE farm, water-based tourism, camping ground and homestay.
Since 2018, BCA has provided assistance to the management of Aik Rusa Berehun in training and equipping management in areas such as services, creative selling skills, and leadership. BCA also helped in developing the cooking demo kitchen, selfie spot, bridge and others. Assistance that continued to be in 2019 by BCA included training on digital marketing and inaugurating Aik Rusa Berehun as a BCA assisted village by the Board of
$IRECTORS 4HROUGH THE DEVELOPMENT THAT HAS BEEN carried out by various parties, the number of visitors increased, thereby having a positive impact on the village’s economy and social aspects.
@+AMPUNG!DAT3IIJUNJUNG
4HIS TRADITIONAL VILLAGE IS INTERESTING BECAUSE THE villagers preserve the Minangkabau culture by MAINTAINING THE SHAPE OF A GADANG HOUSE 4OURISTS can learn the customs and culture of Minangkabau.
Wide variety of moss on Gunong Lumut, one of
Bakti BCA Assisted Village Bukit Peramun, one of Bakti BCA Assisted Village
Since 2018, it has been a BCA partner village.
4HE TRADITIONAL VILLAGE ADMINISTRATORS WERE GIVEN training in service excellence, as well as some tourism MATERIALREFRESHMENTS4HETRAININGISTOIMPROVETHE ABILITY TO MANAGE TOURISM 4HE "ANK ALSO PROVIDES infrastructure assistance, and a village video profile as supporting promotional material.
12. Nagari Silokek
Nagari Silokek is a national geopark area in West Sumatra. It offers exotic panoramas, geological heritage, and a diversity of flora and fauna.
In conducting mentorship, BCA has developed a training program for the tourism village administrators, as well as assistance in tourism facilities and infrastructure such as carving and CLEANING EQUIPMENT 4HE "ANK ALSO PROVIDED assistance in the production of Silokek tourism videos and donations to the sepak takraw (kick volleyball) sports championship of the Kemenpora RI trophy in Pasir Putih, Silokek.
4HROUGHOUT "#! PROVIDED TRAINING ASSISTANCE AND INFRASTRUCTURE DEVELOPMENT 4HE "ANK WILL continue to increase the empowerment of the village through partnerships with the local tourism office. It is expected its potential can be developed more optimally so it can attract more visitors.
Philanthropic Activities
"#! PROVIDES DONATIONS FOR ORGANIZATIONS THAT SHOW dedication and integrity in developing the nation’s culture, education, environmental, social, sports, etc.
In 2019, the Bank distributed philanthropic funds totaling Rp20,1 billion.
Funds for Implementation of Bakti BCA
&UNDS FOR THE IMPLEMENTATION OF "AKTI "#! ACTIVITIES during 2019, including donations, totaled Rp122.8 billion, an increase of compared to 2018. totaled Rp105.6 billion .
&UND5TILIZATIONOF"AKTI"#!)MPLEMENTATION
20.1
4 2.8
3 2 1 50.8 49.1
2019
1. BCA Smart Solutions Rp 50.8 billion
2. BCA Synergy Solutions Rp 49.1 billion
"#!%XCELLENCE"USINESS3OLUTION Rp 2.8 billion
4. Philanthropy Rp 20.1 billion
4/4!, 2Pbillion
in billion Rupiah
Comprehensive INFORMATIONONCORPORATESOCIALRESPONSIBILITY and IMPLEMENTATIONOF Sustainable Finance is presented in the 3USTAINABILITY2EPORTOF"#!.
