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Ni Luh Putu Indiani Economics and Business

Which Consumer Groups Are More Loyal? Evidence in Indon…

roups_Are_More_Loyal_Evidence_in_Indonesian_Banking_Ind…

478.57K 14 6,929 40,345

23-Feb-2022 04:36AM (UTC+0700) 1768618630

Copyright 2022 Turnitin. All rights reserved.

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Which Consumer Groups Are More Loyal? Evidence in

Indonesian Banking Industry

by Ni Luh Putu Indiani

Submission date: 23-Feb-2022 04:36AM (UTC+0700)

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Which Consumer Groups Are More Loyal? Evidence in Indonesian Banking Industry

ORIGINALITY REPORT

PRIMARY SOURCES

Submitted to Eastern Gateway Community College

Student Paper

Songting Dong, Min Ding, Rajdeep Grewal, Ping Zhao. "Functional forms of the

satisfaction–loyalty relationship", International Journal of Research in Marketing, 2011

Publication

www.ejournal.warmadewa.ac.id

Internet Source

Gianfranco Walsh, Heiner Evanschitzky, Maren Wunderlich. "Identification and

analysis of moderator variables", European Journal of Marketing, 2008

Publication

Goitom Tesfom, Nancy J. Birch. "Do switching barriers in the retail banking industry

influence bank customers in different age

groups differently?", Journal of Services

Marketing, 2011

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link.springer.com

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Karin Boonlertvanich. "Service quality,

satisfaction, trust, and loyalty: the moderating role of main-bank and wealth status",

International Journal of Bank Marketing, 2019

Publication

ijbmer.org

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Management Research Review, 2014

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Mahrokh Mokhtaran, Meysam Fakharyan, Mohammad Reza Jalilvand, Majid Mohebi.

"The Effect of Service Climate on Perceived Service Value and Behavioral Intentions: The Mediating Role of Service Quality", Asia Pacific Journal of Tourism Research, 2014

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inobis.org

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Syafrizal Helmi Situmorang, Wisnu Agus Harmawan. "chapter 11 Customer Value, Brand Experience, and User Experience on Customer Satisfaction and Loyalty in Digital Streaming Services", IGI Global, 2022

Publication

Suci Sandi Wachyuni. "THE EFFECTS OF

SERVICE QUALITY, CUSTOMER PERCEIVED

VALUE, AND CUSTOMER SATISFACTION

TOWARDS CUSTOMER LOYALTY OF DAMRI

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and Tourism, 2019

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Submitted to University of Johannsburg

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Jorge Luiz Henrique, Celso Augusto de Matos.

"The influence of personal values and

demographic variables on customer loyalty in the banking industry", International Journal of Bank Marketing, 2015

Publication

Submitted to Universitas Muhammadiyah Sinjai

Student Paper

dspace.univ-tlemcen.dz

Internet Source

Mirella Yani-de-Soriano, Paul H.P. Hanel, Rosario Vazquez-Carrasco, Jesús Cambra- Fierro, Alan Wilson, Edgar Centeno.

"Investigating the role of customers’

perceptions of employee effort and justice in

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Abdul Qayyum, Do Ba Khang, Donyaprueth Krairit. "An analysis of the antecedents of loyalty and the moderating role of customer demographics in an emerging mobile phone industry", International Journal of Emerging Markets, 2013

Publication

Submitted to Universiti Teknologi MARA

Student Paper

Submitted to University of Waikato

Student Paper

aec.utcc.ac.th

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bmcmededuc.biomedcentral.com

Internet Source

Shih-Liang Chao, Bo-Chuan Chen. "Effects of switching costs on customer loyalty in the liner shipping industry", Maritime Economics

& Logistics, 2014

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www.thefreelibrary.com

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a service quality scale in context of organized grocery retail of India", Management Decision, 2018

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ir.jkuat.ac.ke

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www.omicsonline.org

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Submitted to Higher Education Commission Pakistan

Student Paper

Mohammed Ismail El-Adly, Riyad Eid. "An empirical study of the relationship between shopping environment, customer perceived value, satisfaction, and loyalty in the UAE malls context", Journal of Retailing and Consumer Services, 2016

Publication

cmj.ac.kr

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scholarpublishing.org

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madoc.bib.uni-mannheim.de

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www.i-scholar.in

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www.isihome.ir

Internet Source

"Islamic Finance", Springer Science and Business Media LLC, 2016

Publication

Celso Augusto de Matos, Jorge Luiz Henrique, Fernando de Rosa. "Customer reactions to service failure and recovery in the banking industry: the influence of switching costs", Journal of Services Marketing, 2013

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Submitted to Kenyatta University

Student Paper

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buuconference.buu.ac.th

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core.ac.uk

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pt.scribd.com

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repository.up.ac.za

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Joaquin Aldas-Manzano, Carla Ruiz-Mafe, Silvia Sanz-Blas, Carlos Lassala-Navarré.

"Internet banking loyalty: evaluating the role of trust, satisfaction, perceived risk and

frequency of use", The Service Industries Journal, 2011

Publication

Bayu Arie Fianto, Christopher Gan, Tika Widiastuti, Raditya Sukmana. "Customer loyalty to Islamic banks: Evidence from

Indonesia", Cogent Business & Management, 2020

Publication

Hyun Jeong Kim. "Service Orientation, Service Quality, Customer Satisfaction, and Customer Loyalty: Testing a Structural Model", Journal of Hospitality Marketing & Management, 2011

Publication

International Journal of Bank Marketing, Volume 34, Issue 2 (2016)

Publication

Kassim, Norizan M., Naima Bogari, and

Mohamed Zain. "Female Students' Perception of Service Quality in a Gender-Segregated

College Environment", Social Behavior and Personality An International Journal, 2015.

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and consequences to app engagement among young consumers in India",

International Journal of Business Information Systems, 2020

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hrcak.srce.hr

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