Submission author:
Assignment title:
Submission title:
File name:
File size:
Page count:
Word count:
Character count:
Submission date:
Submission ID:
Digital Receipt
This receipt acknowledges that Turnitin received your paper. Below you will find the receipt information regarding your submission.
The first page of your submissions is displayed below.
Ni Luh Putu Indiani Economics and Business
Which Consumer Groups Are More Loyal? Evidence in Indon…
roups_Are_More_Loyal_Evidence_in_Indonesian_Banking_Ind…
478.57K 14 6,929 40,345
23-Feb-2022 04:36AM (UTC+0700) 1768618630
Copyright 2022 Turnitin. All rights reserved.
Which Consumer Groups Are More Loyal? Evidence in
Indonesian Banking Industry
by Ni Luh Putu Indiani
Submission date: 23-Feb-2022 04:36AM (UTC+0700)
9
27 27
32 41
43
46
4
4
6 20
26
29 52 64
4 7
10
10 11
14
15
15 22
28
39 42
44
45
49
50 59
60 62 65
68
70
2
2
2
6
6 8
8 14
17 20
7 16
23
24 33 38
40
66
3 3
3
3
18 61
10
13 16
30 34
35 36
57
63 69
12
14
15 21
47 53
58
2
4
4
5
5
5 6
13
24 37
51 54
12
48
20 %
SIMILARITY INDEX
13 %
INTERNET SOURCES
14 %
PUBLICATIONS
6 %
STUDENT PAPERS
1 1 %
2 1 %
3 1 %
4 1 %
5 1 %
Which Consumer Groups Are More Loyal? Evidence in Indonesian Banking Industry
ORIGINALITY REPORT
PRIMARY SOURCES
Submitted to Eastern Gateway Community College
Student Paper
Songting Dong, Min Ding, Rajdeep Grewal, Ping Zhao. "Functional forms of the
satisfaction–loyalty relationship", International Journal of Research in Marketing, 2011
Publication
www.ejournal.warmadewa.ac.id
Internet Source
Gianfranco Walsh, Heiner Evanschitzky, Maren Wunderlich. "Identification and
analysis of moderator variables", European Journal of Marketing, 2008
Publication
Goitom Tesfom, Nancy J. Birch. "Do switching barriers in the retail banking industry
influence bank customers in different age
groups differently?", Journal of Services
Marketing, 2011
6 1 %
7 1 %
8 1 %
9 1 %
10 1 %
11 1 %
12 < 1 %
13 < 1 %
link.springer.com
Internet Source
Karin Boonlertvanich. "Service quality,
satisfaction, trust, and loyalty: the moderating role of main-bank and wealth status",
International Journal of Bank Marketing, 2019
Publication
ijbmer.org
Internet Source
www.emerald.com
Internet Source
www.researchpublish.com
Internet Source
pdfs.semanticscholar.org
Internet Source
www.ijrrjournal.com
Internet Source
Emre Sahin Dölarslan. "Assessing the effects of satisfaction and value on customer loyalty behaviors in service environments",
Management Research Review, 2014
Publication
15 < 1 %
16 < 1 %
17 < 1 %
18 < 1 %
19 < 1 %
20 < 1 %
21 < 1 %
www.researchgate.net
Internet Source
Submitted to Asia e University
Student Paper
Mahrokh Mokhtaran, Meysam Fakharyan, Mohammad Reza Jalilvand, Majid Mohebi.
"The Effect of Service Climate on Perceived Service Value and Behavioral Intentions: The Mediating Role of Service Quality", Asia Pacific Journal of Tourism Research, 2014
Publication
fai.uika-bogor.ac.id
Internet Source
inobis.org
Internet Source
Syafrizal Helmi Situmorang, Wisnu Agus Harmawan. "chapter 11 Customer Value, Brand Experience, and User Experience on Customer Satisfaction and Loyalty in Digital Streaming Services", IGI Global, 2022
Publication
Suci Sandi Wachyuni. "THE EFFECTS OF
SERVICE QUALITY, CUSTOMER PERCEIVED
VALUE, AND CUSTOMER SATISFACTION
TOWARDS CUSTOMER LOYALTY OF DAMRI
22 < 1 %
23 < 1 %
24 < 1 %
25 < 1 %
26 < 1 %
27 < 1 %
and Tourism, 2019
Publication
Submitted to University of Johannsburg
Student Paper
www.digilib.iahntp.ac.id
Internet Source
Jorge Luiz Henrique, Celso Augusto de Matos.
"The influence of personal values and
demographic variables on customer loyalty in the banking industry", International Journal of Bank Marketing, 2015
Publication
Submitted to Universitas Muhammadiyah Sinjai
Student Paper
dspace.univ-tlemcen.dz
Internet Source
Mirella Yani-de-Soriano, Paul H.P. Hanel, Rosario Vazquez-Carrasco, Jesús Cambra- Fierro, Alan Wilson, Edgar Centeno.
"Investigating the role of customers’
perceptions of employee effort and justice in
28 < 1 %
29 < 1 %
30 < 1 %
31 < 1 %
32 < 1 %
33 < 1 %
34 < 1 %
35 < 1 %
Submitted to School of Business and Management ITB
Student Paper
Abdul Qayyum, Do Ba Khang, Donyaprueth Krairit. "An analysis of the antecedents of loyalty and the moderating role of customer demographics in an emerging mobile phone industry", International Journal of Emerging Markets, 2013
Publication
Submitted to Universiti Teknologi MARA
Student Paper
Submitted to University of Waikato
Student Paper
aec.utcc.ac.th
Internet Source
bmcmededuc.biomedcentral.com
Internet Source
Shih-Liang Chao, Bo-Chuan Chen. "Effects of switching costs on customer loyalty in the liner shipping industry", Maritime Economics
& Logistics, 2014
Publication
www.thefreelibrary.com
Internet Source
36 < 1 %
37 < 1 %
38 < 1 %
39 < 1 %
40 < 1 %
41 < 1 %
42 < 1 %
43 < 1
a service quality scale in context of organized grocery retail of India", Management Decision, 2018
Publicationir.jkuat.ac.ke
Internet Source
www.omicsonline.org
Internet Source
Submitted to Higher Education Commission Pakistan
Student Paper
Mohammed Ismail El-Adly, Riyad Eid. "An empirical study of the relationship between shopping environment, customer perceived value, satisfaction, and loyalty in the UAE malls context", Journal of Retailing and Consumer Services, 2016
Publication
cmj.ac.kr
Internet Source
scholarpublishing.org
Internet Source
www.sciencegate.app
44 < 1 %
45 < 1 %
46 < 1 %
47 < 1 %
48 < 1 %
49 < 1 %
50 < 1 %
51 < 1 %
52 < 1 %
53 < 1 %
Internet Source
ijrcm.org.in
Internet Source
madoc.bib.uni-mannheim.de
Internet Source
www.allbusiness.com
Internet Source
www.i-scholar.in
Internet Source
www.isihome.ir
Internet Source
"Islamic Finance", Springer Science and Business Media LLC, 2016
Publication
Celso Augusto de Matos, Jorge Luiz Henrique, Fernando de Rosa. "Customer reactions to service failure and recovery in the banking industry: the influence of switching costs", Journal of Services Marketing, 2013
Publication
Submitted to Kenyatta University
Student Paper
Submitted to UK College of Business and Computing
Student Paper
54 < 1 %
55 < 1 %
56 < 1 %
57 < 1 %
58 < 1 %
59 < 1 %
60 < 1 %
61 < 1 %
62 < 1 %
Tse. "The role of switching costs on service loyalty: a canonical correlation analysis", Journal of Chinese Entrepreneurship, 2009
Publication
buuconference.buu.ac.th
Internet Source
core.ac.uk
Internet Source
pt.scribd.com
Internet Source
repository.up.ac.za
Internet Source
www.businessperspectives.org
Internet Source
www.danangtimes.vn
Internet Source
www.dress-china.net
Internet Source
www.scribd.com
Internet Source
64 < 1 %
65 < 1 %
66 < 1 %
67 < 1 %
68 < 1 %
Joaquin Aldas-Manzano, Carla Ruiz-Mafe, Silvia Sanz-Blas, Carlos Lassala-Navarré.
"Internet banking loyalty: evaluating the role of trust, satisfaction, perceived risk and
frequency of use", The Service Industries Journal, 2011
Publication
Bayu Arie Fianto, Christopher Gan, Tika Widiastuti, Raditya Sukmana. "Customer loyalty to Islamic banks: Evidence from
Indonesia", Cogent Business & Management, 2020
PublicationHyun Jeong Kim. "Service Orientation, Service Quality, Customer Satisfaction, and Customer Loyalty: Testing a Structural Model", Journal of Hospitality Marketing & Management, 2011
Publication
International Journal of Bank Marketing, Volume 34, Issue 2 (2016)
Publication
Kassim, Norizan M., Naima Bogari, and
Mohamed Zain. "Female Students' Perception of Service Quality in a Gender-Segregated
College Environment", Social Behavior and Personality An International Journal, 2015.
Publication
69 < 1 %
70 < 1 %
Exclude quotes On Exclude bibliography On
Exclude matches Off
and consequences to app engagement among young consumers in India",
International Journal of Business Information Systems, 2020
Publication
hrcak.srce.hr
Internet Source